Absolutely the worse customer service I've ever experienced at a dealership. Had to go to the dealership 6 times after leasing a new car. Only time anyone there would reach out was to ask for a 5 star review but gave a 1 star performance. I tried calling, texting, emailing and had to drive there in person to try to speak to my sales associate and a manager. Then after I was still having issues and asked to speak to the GM I was denied speaking to a manager and the GSM wouldn't come talk to me and sent someone else "to deal with me" and half the time I went in my sales associate wasn't even there. Definitely wouldn't recommend going there to purchase your next vehicle. read more

This place is awesome. I was in and out with a great deal on a new Subaru. Ask for Chris Fischer and he will take care of you. read more

Coconut Creek Automall - Forester 2022 - Car Dealers Near Me - Coconut Creek, Florida

I almost never write bad reviews, why? because I believe some things can easily be fixed and shouldn't harm a business BUT WHAT HAPPENED TO ME at that place.....was totally UNACCEPTABLE. My husband and I went to Hyundai section thinking on purchasing or leasing an SUV. Santa Fe, Tucson anything available. When we got there, a sales consultant named MIKE TREMBLAY "helped us" out. My conversation with him went something like this: - Sales Rep: What are you looking for? we do not have cars available for you right now. - Me: Well, we do not have any specific model in mind as long as it is an suv. - Sale Rep: How much money do you have? - Me: We want to see all the options, saw some specials on TV and wanted to see what you have available. - Sales Rep: If you are here asking about specials you saw online or on TV, you probably can't afford an SUV and we just have premium SUV's right now. - Me: Can you at least show us the prices for those models? - Sales Rep: You are telling me you come here talking about specials you see on TV, don't want the small cars, which I am assuming those are the only ones you can afford and still want to see prices and options available for SUV? (as he was leaning back on his chair and checking his phone that was ringing the whole time) -- My husband tapped my leg signaling that we should leave. We absolutely hate drama, but I hate being treated that way I was treated that day even more. We stood up and before leaving I politely said. ---- - ME: The way you are treating us is unacceptable, can you please tell me your name? Sales Rep: Yes, my name is Pedro. - Me: Thank you Pedro ( I knew his name was Mike and he was making up that name) I went back just to grabbed his business card to check his last name. I remember his name wasn't Pedro. It was Mike. Sure enough, Mike Tremblay, on his business card. It is a shame that some business will lose potential clients for incidents like that. Side Note: After leaving that place we went to Rick Case Fort Lauderdale and got a Santa Fe 2022 at a very good price. We were treated so nicely and with such respect. read more

They took a trade in from me and never change the title and the next owner crashed the car and I was being sued because I was still on the title. They lied to me about the Kelly Blue book value of it and gave me a terrible trade-in deal. They charged me over sticker price for a car and two years later they tried to bait and switch me and told me that I could trade it in with no down payment which was just a lie. Unless you want to work with a bunch of incompetent liars and sharks, I recommend you dear steer clear of Coconut Creek Hyundai read more

Kenshawn has been an outstanding help and and us determining to buy a Hyundai. He was most courteous and in the most polite way steered us into the car that was perfect for us. He was engaging and yet was not a hard sell he told us everything we needed to know and has stayed with us through the entire process. I recommend him highly. We will certainly tell our friends about Kenshawn and was a diligent and fun way he led us to purchase the car we did. Elizabeth and Richard Gaberman. read more

**READ BEFORE ENTERING COCONUT CREEK AUTO MALL** First..... If you value yourself and your pocket DO NOT GO to this dealership. My current lease is almost up my husband suggested I test drive the G70, not to mention he has an excellent salesperson at this dealership, this would've been the third purchase. I went in the dealership on Saturday to provide a deposit for the car because the car was ordered from out of town, at that time we decided we might as well complete the process and return on Monday with my brother who was co-signing with me, that was until my husband had a tire blow out on I95 and went to the dealership to have the tire fixed on his car that was purchased October 2018, to our knowledge he purchased the tire package, according to the individual in finance he did not! First line of crap.... Clearly my husband was upset because we have ALWAYS purchased the tire warranty on our cars, clearly there was either confusion or someone dropped the ball. In good faith (according to the dealership) my husband he was given a 15% off his 159.99 tire, I will let you do the math- A joke is what that equals. This is NOT how the situation should've been handled, clearly my husband was upset and at no time did a MANAGER speak with my husband, only the finance person who in his mind thinks he's a manager. I went last evening to the dealership to sign and finalize the deal on my car, even after I felt my husband was not treated as he should've considering he thought he had the tire warranty and due to the lack of proper organization the finance person never supplied us with the contract on his car that was purchased back in 10/2018. Upon entering the dealership I began to speak with the finance person explained how the 15% discount was a joke and showed absolutely no loyalty to a customer that has purchased three cars the last being $ 52,000, the more I spoke, the more angry he got, it was clear in his eyes and him throwing up his hands saying" You want to return the car, fine" this is someone that has absolutely no authority of the situation, in addition when asked if he was a manager he said "no but am I chopped liver?" Very Professional...... He went over his head and made decisions that he had no authority to make. I will not provide names because they will be deleted but if you email me it would be my pleasure to provide them to you. Just when I thought that was the last straw it was not. I was basically convinced to return today and speak with the GM of Sales for whom didn't bother to come speak with me, he sent out the Sales Manager, he was nice and offered to reimburse us for the tire, only after I made a complete uproar the night before, (they are no longer reimbursing us for the tire)why? Because I returned the G70 because I have more respect for myself and my pocket then to purchase a car from a company that loyalty means CRAP!! The Sales Manager even offered to send someone to my home to have my brother finalize the paperwork for the G70, only to be told this afternoon that the GM did not approve that because both me and my brother were upset and he was not comfortable sending someone to my home... Really???? Petty, unprofessional and other choice words that don't even come close to my opinion of this establishment. Really what did he think would occur? Sorry, I know the review is not short but it's important that consumers inform other consumers of their experience and this had to be the WORST EVER..... As a business owner who values her clients like family this experience was a joke and this place should not have the opportunity to do this to anyone ever again. If you want further information about my experience please, feel free to contact me deesugar@bellsouth.net I can write a novel of what occurred in two days of dealing with this horrible place. IF YOU RESPECT YOURSELF AND VALUE YOUR HARD-EARNED MONEY DON'T GO TO THIS ESTABLISHMENT- THERE ARE PLENTY OTHER PLACES. read more

I helped a elderly friend take her car to Hyundai service to get a oil change for her older accent. Well let me tell you how nice Mario in the service Dept was to me and more so to her. He expedited the process as he saw she was having trouble breathing in her mask with it being 90 degrees out. He said we will be quick within a hour. After 1/2 hr I realized I forgot to tell him the brake light in the back was out. When I approached him he quickly said no problem got up from his desk ran to the back and got it done all in under a hour , all without a appt. It was a pleasure doing business and a pleasure to watch someone go above and beyond they're job. Thankyou Mario for your kindness read more

After meeting with the salesmen I was sent to the Finance Dept and that is when it all started. I gave Eli my old Registration and he said that he never saw where the car was reg to me and the title was in my trust. He started to tell me they did it wrong at the Nissan dealership in Delray where I purchased my old car. He started getting real nasty and said it is going to cost me a lot of money if I want the same way. Well when my registration was mailed to me it was wrong and it cost to $95.27. I went to the Motor Vehicle Dept in Delray and they explained the finance person who is E did not put my name on top and then the trust. I spoke with Nad E and told me it will be taken care of. No mention of my lost money. Arnie Green read more

Finance leaves a lot to be desired. No customer service skills. Especially the FINANCE MANAGER, N------e??? The finance manager......she is absolutely the rudest person I have come across in years in the service industry!! She does not need to be working with customers...she does not represent your company well at all. I am positive this has not been her first complaint. Sales people are nice but the finance manager ruined the entire experience I had with Coconut Creek Auto mall. I finally received help from John at the Hyundai dealer! Thank you John for your patience and help!! read more

Absolutely horrible dealership. I have been trying for two months to get a refund of my GAP insurance after paying off my car loan, and it is IMPOSSIBLE to get anybody to pick up their phone or return a call. Just terrible service. Do NOT buy a car from them! read more

Be carefull , the finance office guys will put on your loan even key insurance , you'll pay lots more than you buy , they'll get you one way or another, is bad when you can't trust the person that you financing with . read more

I just have to say these people really take care of you ! Mark Evans is the best Service Advisor. He calls you back no matter how busy he gets and, trust me, he is very busy there! But I can always rely on him if anything goes wrong with my car. Michael Colon is the best in sales. He will find you the car that you like and you can afford! No selling tricks and no pressure. He is just good at what he does - HELPING people find the right car! You are in good hands with these guys. Everyone is super friendly and efficient! read more

DO NOT BUY ANYTHING FROM THIS DEALERSHIP!!! Filled out the online application for credit. They said you're all pre-approved so we went in to buy a new Subaru Crosstrek. Three more times I asked if I was all pre-approved, again replied yes of course and even quoted me my credit score. 2 hours later the finance "manager" comes out and says we can only get you approved with ALLY credit at almost $200 more than they quoted me. When I asked why the other two "managers" quoted me a smaller payment he said "I don't know where they got those numbers from". As I was waiting for them to come and lie to me more I found a license plate screw in the parking lot. I gave it to our salesman and he laughed and said "they drop those all of the lot all the time". Half way home we get a flat and low and behold we have a license plate screw in our tire!! And don't even bother emailing GM Stan Anders because he'll just ignore your email. These people are liars, deceitful, unprofessional, and crooked. Run as fast as you can away from this place and find another place to buy your car. read more

I purchased a car and over the course of 2 weeks.thier finance dept never called me back.the battery didnt even last a week.

Thank you Coconut Creek Automall for exceeding our expectations!! Rita in service was amazing and gave great us the best customer experience. Replaced the motor and turbo in lightning speed. They have a great team!! read more

Run far away. They don't know how to treat customers here. They will give you lousy horrible service and then their managers will hide like little girls to avoid having to fix their mistakes. I won't be back. read more

I wish I could rate it a zero!! They are trying to sell a 2014 Lexus RX350 VIN # 2T2ZK1BABC063559 with 33,000 miles. This vehicle has been in a severe wreck!! They are trying to sell this vehicle with a clean Carfax!! Beware!! This vehicle has been wrecked on the entire passenger side, and badly repaired, as well as the drivers front fender, and door! It also appears to have structural damage, due to the door, and fender not lining up! read more

Coconut Creek Automall - This car has been in a severe wreck! Passenger side from front fender back, as well as the drivers side fender, and door! - Car Dealers Near Me - Coconut Creek, Florida

These people ran my Credit WITHOUT my consent. I have gotten many cars in the past. Will NEVER go back. Be careful who you trust.

BEWARE!!!!!!! They dont care about customer loyalty and will do shady things to get you to sign. Triple check what you are signing they will lie to you to make a deal. I leased my forth Hyundai in March, 2020 Hyundai Sonata. Since I made the deal for my 2017 I was under the impression that my contract was for 15k mi for 36mo. When doing the deal for my 2017 we never even entertained the idea of 12k miles since my 2014 that I turned in was over 52k due to starting a new job. During the deal to lease my 2020 Sonata I was told I will owe no money for my 2017 Sonata since I didn't go over my miles which was around 44k miles. 3 months after leasing my new Hyundai I was very surprised to receive a bill for $1,747.96 I just thought okay this is obviously a mistake and I went to the dealership to discuss it with my salesman Dave. He printed out a document showing I signed for 12k miles for 36mo on my 2017 Hyundai. I asked how could this be???? We never even discussed 12k miles. He said he didn't remember the deal ( which is understandable, I use to be a car salesman and I understand deals can be forgotten. I also know how shady salesmen can say one thing and trick people into signing another). Unfortunately I trusted him and he got me. However, I asked if I was over my miles why was this not mentioned during the purchase of my 2020 Hyundai Sonata??? I would have worked a deal out into my payments as I've done in the past. Daves response " well I just assumed you were not over your miles". WHAT KIND OF PROFESSIONALISM IS THAT?!?!!? Thats a nice way of saying I was lying to you just to make a deal. Ive contacted Hyundai motor finance, Hyundai corprate and the management at the dealership to help out a loyal customer who was too trustworthy of his salesman. No one is willing to help or cares how business is being operated. Stay away!!!!!!!!!!!!! This is extra stressful do getting pay cuts from my job and my fiancé getting laid off. Because of COVID-19 PLEASE DO NOT SUPPORT THIS COMPANY!!!!!! read more

I went in to get an oil change for my Mitsubishi Eclipse around April and received a call that my dashboard needed to be replaced. Thankfully it was under warranty and they said it would be here in a week. I received no call that the part came in and when I called a couple of weeks later I was told the part was sent back and had to be re-ordered. They told me they tried calling but had the wrong number, so I corrected it (I've ALWAYS gotten calls telling me my car is ready to be picked up from my oil changes). A month later I called to check on the status and was told it wasn't ordered and they will have to order it... A month after that I was told that it was on back order because of some US manufacturer issue and they had no time frame when it would be in.. Me and my wife had called several times over the next few months and received different answers and reasons from each person we spoke with. During my next oil change I asked about the status of the part and was told "Oh, it's available, I'll order it and it'll be here in a week", so I made an appointment and came in...only to find out I was lied to and the part was never ordered because "It was on back order".. The dashboard got worse, rattled like crazy while driving (seriously, it was loud and constant), and was coming off so much that it obstructed the passenger side airbag. No one seemed to care at Mitsubishi. This all started in April and on October 27th my wife called about the status of the part and she was told they had it sitting in the store for 6 WEEKS. No one called, again, to let me know the part was in. We've made sure they've had my correct number countless times, but they always seem to have the wrong one (except for when they call me when it's time to pick up my car from an oil change..). I went it, spoke with Mike C., who is apparently some type of service manager we were told, and I was set up with a loaner car while they repaired mine. I was shown no sympathy, received no apology, and was pretty much treated like nothing had happened. I can accept if a part is on back order, but I cannot excuse the fact that I was never called when my part came in the first time, was given multiple answers from multiple people as to where my part was, was told they had the wrong phone number even though I always get called after oil changes, and last of all I cannot excuse the fact that my part...that took 6 months to get to me...was held there for 6 WEEKS without letting me know. The worst part about it is that I've been waiting to get this car fixed this whole time so I can sell it. The only car that I'm remotely interested in right now is a Veloster Turbo...which they sell!...but it would take an amazing deal for me to even consider going back to this place. They show no professional courtesy and it has sickened me to the point of never wanting a Mitsubishi again. I cannot stress enough that no matter how wonderful a sales person my be while you're looking for a Mitsubishi here...you're only going to deal with the terrible service/parts people afterwards and that clearly don't care about the customer. Guess I'll be looking at a Veloster elsewhere. read more

I purchased a pre-owned Subaru 3 weeks ago and was given just one key. I was told they would find the other key and let me know. I was willing to make another trip there. I have made countless calls and even chatted with someone on the website, all I get is the runaround. It has been 3 weeks and all I get is someone will call or someone will get in touch, good think I didn't hold my breath. It is really sad that the after sale customer service is nil. Of course before I signed the paper work everyone was great. Now absolutely nothing. I guess they need the extra key more than I do. As much as I would like the other key I am more disappointed with the who gives a shit attitude from almost all businesses nowadays. read more

This is the WORST PLACE to get your car at! There is no one available when you call. No one knows you to talk to or how to fix your problems. They are extremely rude and only want you to buy a car and go. Nadine never called me back from Finance I called this place for three months and no one has contacted me yet. I will never EVER buy a car from here and I suggest you don't either there customer service is trash!!!! read more

Stay away!!!!!!!!!!!!! I went there on a Friday afternoon in the pouring rain. I called on the phone to see if sales rep. was there. I couldn't get anyone to help find them. Just voice mail. I made one last call and told them I was leaving the parking lot. Minutes later a manager called me very apologetically. By the time he called I was to close to home to go back. I did tell him that we we're going to look at a Toyota and would do nothing till we saw him and drove the Outlander. Angel was his name. We went back the next Monday (MLK Day) night. I was very upfront and as he likes to say transparent. I told him we wanted to test drive one and complete a credit app to get a real price. We did all that and of course he tried to press me. After leaving my wife told me that she didn't like the way the SUV felt on the road. I called Angel back the next day and sent him a text that I would like a price quote on the non sport model. He said OK and that was the last I heard from him. That next Sunday we actually leased a KIA. A couple of days later I get a call from Angel asking about leasing an Outlander. I told him we had already completed a deal as he never called me back with a price. He went into a whole thing about him being very transparent and that I wasn't(even though I told him what our plan was and asked for a second price quote). He wouldn't let me speak so I hung up. He then went on to text me that he didn't appreciate me hanging up and then a second text that GOD doesn't like haters...............REALLY!!!!!!!!!!!!! I tried to call management but all I could get was a recording. I complete a contact us form and someone called me back and would refer it to management. never heard a thing. I then called the GM Stan Anders (who I had gotten 2 cars from years earlier) left him this message and as of today I've heard nothing. I'll never go back there again!!!!!!!!!!! read more

Tina Tieken at Coconut Creek Automall Used Cars made our shopping experience smooth and perfect! I recommend her for any car-buying experience. She listens, NOT pushy, and down to earth, exceptionally great. We got lucky that she answered the call when I found the car online and had the car ready for us to come see. We were pleased with the experience and got in and out in a timely manner. I will definitely look her up again when buying another car. No stress whatsoever!!!! She followed up with a courtesy email as well after the purchase. Thanks, Tina!!! read more

Tina Tieken is by far the best used car salesperson I have ever had the pleasure of working with. The transaction was seamless and no hassle. She is a great listener, not pushy and a "real" person who cares about your buying experience. I would definitely come back to see her and only her again! Just the very best! read more

AMAZING experience!!!! As a first time car buyer I'm sure you can imagine how nervous I was. Based off of all the stories I heard about car sales people, I was expecting to be pushed and pressured. I tried a few dealerships and really liked a few cars but I wasn't happy with the service. Until I went to the Mitsubishi dealership at Coconut Creek Auto Mall. The service was beyond five stars. The moment I walked in I was offered water and Dunkin Donuts (who doesn't want coffee?). Tina walked me around and showed me every option I had. She was very kind and took what I needed and WANTED into consideration. She went out of her way to ensure I was comfortable every step of the way. I also had the pleasure of working with Mark and Sean who answered all my questions and made me an educated buyer. I highly recommend to anyone looking to buy or lease a car. Not only did I get a great car (Outlander Sport) but I was treated as valued customer. Nothing gets better then that! read more

Horrible Service!!! Never Buy or Take your Car to get Service from There! They have endangered my Life by neglecting to notify me of Damage Tires Since month Aug. to October 2013. Their Service Manager was Rude and would not give me the name of the Mechanic who service my car. My lawyer will soon Serve them Papers read more

I had a great experience at the Subaru dealership. everyone was very polite and not pushy, my salesman was Rickie Lake, he took his time to listen to my needs, he was not pushy, he was very knowledgeable and helped me get into the car I was looking for. I would definitely recommend anyone who goes to this dealership to see Rickie. read more

Purchased a 2003 Mercedes Sl 500 online and had it shipped to me. Shame on me for not driving the 285 miles to look at it first but when I asked the sales guy, George Leondis, about its condition he said it showed wear for its age but "no scratches or dents". I expected some small rock chips on the hood but the car had a deep 4 inch scratch on the drivers door, a deep 8 inch scratch on the trunk, scratches over the right rear and right front fenders, etc. Also, there was a small dent in passenger door. Delivery guy had taken pictures in car lot to verify they were already there. After calling George to express my displeasure all I got was "I never said it didn't have scratches and I didn't see the dent". B.S. and Beware. George is the typical used car salesman. read more

The reason I went to Coconut Creek Automall was because I received a letter from them (actually from "Coconut Creek Hyundai") offering to switch out my current loan on a 2012 Hyundai Accent for a better or comparable monthly deal on a newer model, I walk into the dealer and - of course - no one knows anything. No one knows about any such promotion. As if no one else received this letter? Yeah right. Even more unpleasant - dare I say 'sleazy' - was the fact that (under the umbrella of Coconut Creek Automall) there were several different salesmen - one from Suzuki, one from Mitsubishi - who each tried to 'steal' my business. The moment I mention that the promotion is from "Coconut Creek Hyundai," they stated we're all one big happy family here. But none of them could speak intelligently on the promotional offer. Ultimately I spoke to a manager at Coconut Creek Hyundai. But of course, he's clueless too. The letter was simply a ploy to get me there with the promise of negotiating better financing AND a Publix gift card. Okay, at least they made good on the gift card (after I asked three different salesmen about it). I was told the value would be anywhere from $5 to $100 so it wasn't an ENTIRELY WASTED trip. Value of the card? You guessed it -- five bucks. :) read more

Got a great car but was like pulling teeth. The salesman was great in the beginning and by the time closing the deal came around...a total nightmare! These people try to take every dollar...$650 dollar dealer fee on used cars. The salesman told me the owner had to get paid. When I was negotiating the deal they pulled every trick in the book...sending in another salesman who asked were the keys to the car were because he had an interested customer. Then the sales manager came in and said that they don't negotiate and they are their to make money...HE WAS SOOO RUDE! Then when I noticed an imperfection after I purchased the vehicle, I went back and the salesman said it shouldn't be a problem to fix that he would call me.....YEAH RIGHT!! totally dodge me and then the sales manager said I could come in and get a quote to fix it that their used cars are sold as is! Thought the $650 dealer fee would take car of a 5 minute job! read more