Peaceful Pets did a wonderful job of helping me give my cat his final honors, and delivered more…read morethan I expected. They picked up his remains within just 2 hours of my phone call. Three days later, the staff didn't just hand me a paper bag and a bill for their services. They arranged everything - his ashes, a cremation certificate, a card with my cat's inked pawprint - together in a display inside their Rainbow Bridge room and allowed us to spend time there. One surprise for me was the container for the ashes. Their website promised only a cardboard carton, so I was apprehensive about what it would look like. But, instead of cardboard, his ashes were in a pretty redwood-colored wooden box that I will be happy to display in my home. The second pleasant surprise was the clay pawprint (not listed in their "menu" of services; I made a special request). I'd only expected something small and simple, and would have been content with that. What they delivered was so much nicer: it included the clay pawprint and a calligraphy card "In Loving Memory of..." mounted, framed and under glass. The friend who accompanied me had had to order cremation services at another pet funeral home for her cat last year, and found Peaceful Pets to be head and shoulders above that competitor. They didn't offer her anything like my experience of the Rainbow Bridge room. The time spent in that room did so much to ease my grief. I thoroughly recommend Peaceful Pets to anyone considering cremation. These are people who care.

Last Friday I unexpectedly lost my best friend of 12 years! My kids and I were devastated. I always…read moreknew I wanted my boy cremated and I was directed by fate (and google) this wonderful place. Feleshia treated me and my family with so much respect. From the phone call to the door she helped me every step of the way. My precious boy was so peacefully placed in the rainbow room to say our final see you laters. When I picked up my boy I was respectfully greeted by Feleshia who again displayed Olli doodle so beautifully in the rainbow room. I cannot express my gratitude enough to peaceful pets and Feleshia! I highly recommend this service for your pets when they pass. Thank you and god bless!

I've had 4 small exotic pets over the last 12 years whose life span is only 3 to 5 years. when the…read morefirst two died, the staff was hospitable and friendly. when my third one died, we had gone through a gofundme and spent close to 2500 on her medical care because she had a tumor and then needed an eye removed. When I went to pick up her ashes the staff said "I better not see you in here with another one for a really long time" and it felt very accusatory. this time, when my 4th one died, I had spent nearly 1500 dollars on his medical care and taking him in I just wanted some care and empathy. I have schizophrenia and these are my emotional support animals. He was a rescue and I got him when he was 3, shortly after my third one passed away. He had pneumonia and a mass in his lungs and had lost a lot of weight, and died when he was 4. they were very unprofessional and accusatory again. when I went to pick up his ashes they were saying how big he was, but he was under 300g which was small. I feel like they don't understand husbandry or care for these particular animals. I hope they get permanent explosive diarrhea for being so callous I won't be dealing with them directly again. If there is a next time, I will go through my vet.

From the owner: Pet Haven has been serving the pet loving public for 94 years, giving dignity and respect to your…read morebeloved pet. Private creations offered, one pet at a time all the time. Offering full burial service for your pet in our 8 acre cemetery. Full line of pet urns and caskets Call Today.315-469-1212

I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

Thank you so much for the beautiful job memorializing my dog Coby. I love the print of his paw and…read morehis nose along with the card and sweet poem. He came back to me beautifully wrapped with his name engraved on the quality box. It was worth every penny to have him cremated in such a dignified way. I totally recommend Pet Passages when it is time for your fur baby to cross the rainbow bridge.

Wonderful people from the front office/reception to the doctors to the VA at checkout. Took time to…read moreexplain everything to us. They calmed us down at every step. Whole experience was great. Professional and caring people. God bless for all you did for our Wilbur!!

I am not satisfied with my experience at this hospital for several reasons. First of all, Dr…read more Purdy's bedside manner and demeanor are deplorable. When I first met with her to discuss the upcoming CT procedure on my cat, she was bizarrely upbeat, peppy, and cheerful when telling me that it was likely my cat had terminal cancer. I was completely taken aback and startled by the disconnect between what she was saying and how she was delivering that message. There was no compassion, empathy, or understanding that the message she was delivering was devastating - her demeanor was more in line with a positive, optimistic prognosis. In addition, she kept rearranging her hair and grooming her nails while talking to me about the looming death of my beloved pet and I just couldn't wait for her to leave the room. Later, when she called me to let me know the CT procedure was complete and my cat had woken up from sedation, she had the same peppy, cheerful attitude when telling me that the preliminary results were consistent with nasal lymphoma. She never once expressed condolences or acknowledged how upsetting this news would be. She never said anything like "I'm so sorry to deliver this news, this must be upsetting for you." She was annoyingly and inappropriately cheerful and peppy and bubbly. It was completely shocking and I could not believe what a terrible bedside manner she had. A few days later, she called me with the results of the CT and said that the images are consistent with nasal lymphoma, a terminal diagnosis as chemo/radiation are not financially feasible nor do I believe they will offer my cat any meaningful quality of life. Once again, her attitude, demeanor, and delivery were terrible and completely at odds with the somber and serious news she was delivering. Even when I choked up and started crying a little bit, she never expressed any compassion or empathy - she just continued on with her chipper and upbeat attitude. At one point, I mentioned how difficult it was to administer the pills that had been prescribed for my cat because he kept spitting them out and was starting to avoid me when I came towards him with the meds. In a bright and cheerful voice, she said "Yep I wouldn't be surprised if this interfered with your relationship with him and possibly shortened his lifespan!" I could not believe she said that - it made a difficult situation so march harder to handle. I have never experienced a healthcare professional with such a terrible ignorance and unawareness of their inappropriate demeanor. She needs very specific and targeted education and training on how to deliver bad news about her patients to their owners. Losing a pet is devastating and if she can't handle owners' emotions appropriately and carefully, she needs to find another job. I want to point out that I am a healthcare provider myself and I have had to deliver upsetting and sad news to patients many times over the course of my 20+ year career. I am ALWAYS aware of the impact of my demeanor and attitude on how my patients process what I'm saying. It's so important! Especially when bad news is being delivered, compassion for people's emotions should be TOP OF MIND!!! Finally, when I dropped my pet off in the morning, I was 100% clear that I wanted to be told about any and all "extras" that appeared on the invoice before anything additional was done. Dr. Purdy assured me that nothing additional or extra would be done without my permission. Later in the day, she called me during the CT scan procedure to say that a pharyngeal mass had also been identified (in addition to the nasal one) and asked if I gave my permission for this to be biopsied as well. She told me this would be an additional $400. I gave my consent and they moved forward. Later, when it came time to pay my bill there was a fee of $200 for the histopathology associated with this biopsy, which Dr. Purdy never told me about. She only said it would be $400 more. When I expressed my disappointment, nobody was willing to acknowledge that a mistake had been made. I spoke to the clinic manager and she just kept pointing to the "extras" listed on the original invoice as proof that it was ok to charge me this additional money, even when I told her that I had asked to be informed of all "extra" fees before anything was done. She then told me that they could just not send the tissue samples for histopathology, even though I would still have to pay $400 for the procedure. So in essence, I would have to pay $400 for nothing. After the upsetting interactions with Dr. Purdy described above, this added insult to injury and I just wanted to get out of there and go home and cry. I will not be coming back to this hospital if at all possible and I do not recommend it to anyone else.

Just called about boarding my cat Clover. First I was hung up on with my number. Then called…read moreagain, and was told "we no longer have boarding facilities," then why is it listed on their website. The number you call belongs to a Michael T. Brennen, D.V.M. PC. No way would I ever trust the care of my kitty to them.

Giving 2 stars is generous. The first time I brought my kitties to them, we weren't allowed in the…read morebuilding let alone the room with the vet and pet. One of the cats clearly has respiratory issues going on along with drippy eyes (they were only 16 weeks and were born outside), and the vet blatantly refused to acknowledge and help him claiming "there wasn't enough evidence to support him being sick" even tho he was struggling to breathe and was wheezing a lot. A few days later he only got worse and when I took them back for their first round of shots I got scolded for exposing him to albuterol to help him breathe. At least the vet themselves do not seem to care about the animals, just the money they get out of the visits since they charged $500 to do check ups on 2 little kittens.

I was able to call day of and they were able to give me an appointment just a couple hrs later. I…read morereally appreciated that they didn't try to upsell me or push anything on me. I had reviewed options on their website so I asked for what I thought was best and they trusted that I knew me best. They have a little area to sit with your pet. They attach a little metal ID tag that stays with your pet, I asked if I could be present when they attached it and they were very accommodating. Overall very respectful staff, I do wish the environment was a little cleaner and maybe brighter? I know we're grieving but it felt dark and dingy and kind of dirty. They have a little soft bed area where you could lay your pet and say final goodbyes but there was fur on the blanket and just gave vibes that many animals had been laid there. I would have really appreciated it if it felt cleaner. Like can we change out the towel with each person? I can't imagine that's asking too much? They did have the best prices that I found when looking online if you want to receive the ashes back. Lollipop had the best price if you were leaning towards a group cremation and not receiving ashes back. Their price includes an ink paw print and they put the ashes in a little wooden box. I would definitely consider them again if I was in need of this service in the future.

I'm deeply grateful to Rochester Emergency Veterinary Services, especially Amber, and Pets at Peace…read morefor their empathetic care, which helped make the loss of my German Shepherd Jaeger slightly more manageable. Their compassion is a testament to the impact kindness can have during difficult times, and I wholeheartedly recommend Pets at Peace to anyone facing end-of-life decisions for their beloved pets.