If you make an appointment online and you arrive on time with the correct documents, you should…read morehave no issues! I made an early morning appointment (around 8:30am). I didn't even have to sit in the waiting area because they took me right in. Although I heard you could do your TWIC and TSA Precheck enrollments at the same time, I made two separate appointments 30 mins apart just to cover all of my bases. They were able to complete both appointments in one sitting. I received my TWIC and TSA Precheck in the mail about 2 weeks later! I had a fantastic experience, and felt like I needed to share after seeing the bad reviews on this Yelp page.

Absolutely horrible, avoid…read more I signed up for TSA Pre Check here way back in October and it is now January and it still has not been processed. This place does not seem very well-run or organized either.

The worst. Staff is incompetent and rude. The old lady who works in the tax office was rude and cut…read moreme off the entire phone call when I was trying to ask questions. Apparently I was bothering her with all my questions and she felt like she did not want to answer any more questions so she hung the phone up in my face. I called back and asked why she did that and she lied and said she doesn't know who hung the phone up in my face...she is the only old white lady who works in her position. Then she hung up in my face again and I ended up speaking to another older man who was just as rude and bothered that he had to do his job. He asked why I was calling and in the middle of me explaining he started loudly talking over me and I had to scream at him to get him to stop! It was insane! They also lied about sending me a letter that I never received and said if the post office lost it or put it in the wrong mailbox then oh well it's not their fault it's my fault. Everyone in this office needs to be fired but it sounds like they are either close to retiring or ending their jobs anyways! Oh yeah they also said they had no manager when I first asked and when I questioned this they changed their mind and said oh actually we do but they aren't here. Refused to give me their managers office number too, like I won't physically go down to their office myself. It's sad that nothing will be done about this and all the upset reviews and clients that have been complaining for years will never receive any justice or apology. If you hate your job, leave. Don't take it out on everyone else.

The staff is helpful... but it doesn't change how I feel about the organization. Cinzia, Reno, and…read moreI go to pay taxes to the man in person twice a year. The building is super cool. Older with the HUGE hallways. Old bank vault parked in the vestibule. Stairs you could drive a double wide up.

I don't even know how they have one star. So they can't give certain information to people who are…read morealready authorized to receive it on the parents behalf (even if it's to make a payment to the custodial parents) and sometimes they can't find the authorization form so they ask you for it. Then, the agents are super rude, and sometimes don't even know what their talking about. This department is trash. Unfortunately I have to give one star if not I'd just leave a comment

Super slow. I'm the only person waiting and all of the staff is just standing around talking to…read moreeach other.

It was a bit difficult when they first told me my benefits would not be approved and I would have…read moreto reapply. However when they called back to complete the interview after speaking with her supervisor I felt a little better. Thank you for all that you do, you didn't have to but you truly made a difference in my life and proved (again, didn't have to) that you cared.

Stopped by and just enough time for the very last 21 minutes before closing…read more The suggestion was to wait over for a 15 minutes duration to buy it. This was a rare opportunity to progress and an intense 30 minutes before curtain to recover my birth certificates. I was so pleased that I could get out of there with some new tips! 45 miles riding my bicycle prior to entering into the building with my navigational skills. On my I-Phone she required me to make a wrong turn and she failed to give the right directions it was a blessing! I finally made a wrong left turn one block before Castro I was so done. My makeup looked okay that everyone was avoiding me because I wasn't trying that hard to be on your team or whatever and miss out! Surely I thought it was just a slice of her negativity and I would be on my way. How positively fitting of her to help me find my record because I was a fighter! The new 21St Century official birth certificates is kind of a legacy. My bus driver told me I would get in there okay. My bus driver knew I live in a world of manipulation and lies and to someone nice would be there to help serve me. It was unkind of her to hold back the right directions to kind of know how it works to how nervous I was to stop and ask strangers if this was it? Shape shifting is a vampire skill to hone over one's mind and no way for children who were adopted to searching for their biological mothers and fathers everywhere! There are a lot of people that want to find the truth to know their real birth mothers! Sorry isn't enough if you were adopted and you don't know who your biological mother or father really is! God makes the rules!I know my two adopted daughters are looking for their real birth mother; me'! "Sierradawn L." Seriously though I called the office when I was ready to come by to get my birth certificates from highly qualified receptionists that wanted to help serve me. I also inquired about a death certificate for my X-husband and according to the receptionist it's a search and rescue mission and only my daughter can request her father's death certificate if she's interested in seeing it. The conventional , beautiful 21St Century new birth certificates look like a Star'! Golden State materials! Just took my bus and made it in on time to win their hearts. Known by only one way the parking lot needs to install a bicycle rack for riders and cyclists. Be honest nobody needs to get hurt what good would that do? It's nobody's fault and everybody meant well and I just got to say sorry but I thought someone said her son's birth certificates cost her like $44? Okay why did I owe $76 for two birth certificates anybody out there? I prefer to keep a low profile and the justice system and the new me searching for honest, friendly people that don't misdirect and misinform running the clock against me to minimize my strategy to find the building coming up. By 4:30PM and a world of wrong directions and random questions about what I see to personalize my danger on the road by bike and missed it. To compensate for all the unnecessary noise about what happened or if I was a confused person with no relevance. She wanted to tell me to turn left to cover the entire street so that happened on my first day so I don't trust her. After taking my left turn left only one block in slow mo with people staring at me and walking in slo motion for a near problem- This bus driver was so disappointed that I couldn't get to my building after guessing in slow motion about rising left turns on wrong left blocks by someone lying to me that knows how to get there. Thank God I didn't have to go down every left turn to keep at it. Odds are big, strong women are definitely about riding bicycles and you can't deny it!

They never know anything . They never want to help . Everytime I call and I get a Spanish speaking…read morewoman, they have the worst attitudes and are too lazy to do their job. How am I supposed to get help if the only thing they say "I don't know anything" or " go to the office to get help" . I can't when i live 1 hour away and get off work late when they're closed. Horrible customer service over the phone .

Apparently closing at 4:30 pm actually means 4:15 pm county time. All the clerks are protected…read morebehind bullet proof glass, coincidence? Disclaimer: My sister has been a County Employee for 30 years.... so I know there are stellar County Employee's.... I just didn't happen to get one at 4:15. However another clerk was able to stay and assist me.

The woman I spoke with was kind, understanding and respectful. She made every effort to address my…read moreissue, explaining everything in detail. Thank you

TLDR: You are required to set up appointments for all visits now…read more After attempting to apply online (which didn't work) I happened to be in the area for the DMV so I figured I'd walk over as it's not stated anywhere online that you must have an appointment. When you get there the loud speaker announcement states they have appointments available within 5 days. I almost laughed because it's wildly inaccurate. I'd booked an appointment a few days before for the first one available - almost 3 weeks out. Even if you go by business days, it's not close to being accurate. Currently they'll let you sign in, get a number, wait for 30 minutes, then call your number, and at your window you'll be told to make an appointment and they'll refuse to help you further. It's absolutely bonkers and I've never seen anything like it. After I was told I could wait an additional 3-4 hours for the possibility of speaking with someone, I asked if like the DMV they could text me when someone can speak with me. No. No, they don't do that either. I left. I will say I ended up googling and found a great thread that talked about the different processes people have used to get into their non-working SSA accounts. I tried a few of them and was finally able to log in via IDme on an incognito window so I could download a statement of my account, which solved about half of what I needed. Overall, it was a pretty awful and extremely inefficient experience all around. Definitely would not recommend.

I came here on a Monday morning, and the place was empty. There's a directory just as you enter, so…read moreit was easy to find where to go. They have veteran services on the first floor, and vital records on the second floor. It was a little eerie walking through empty hallways with shut doors. But I made my way to the second floor and see the door for vital records. The door was closed, but the sign says to come in. The waiting room is very small with about 5 chairs. The person at the window was very helpful, took my request, accepted my payment, and came out a few minutes later with the documents. Everything took about 10 minutes in and out. They are located in Martinez, across the street from some condos. There's a parking lot, and the place reminds me of the DMV but less cars and people. Overall, a quick and easy experience.

Can you have an inspector come to the bathrooms here at 99 Ranch Market located at 1795 Willow Pass…read moreRd Concord, CA 94520? The bathroom is always filthy, wet, slippery, urine like odor. This is a health hazard, because if the bathroom is this filthy I can't imagined if the employees even wash their hands before they return to work. The employees are not cleaning routinely .

NEW FREE PARKING STRUCTURE NEXT TO THE COURTHOUSE! enter the same way you would for the free…read moreoutdoor lot next to the courthouse, but drive toward the back. if you have an 8 or 9am report time, i think you have a good shot at getting a parking space without getting here super early now. if you have an afternoon summons, you might still need to get street parking. last time i reported here (3 years ago?), i arrived at 7:30am for an 8am report and i still had to park at a metered spot a couple blocks away. this time i got here at 7:30am and i snagged one of the last spots in the original lot. the following day, i was required to be here at 9am and i showed up at 8:40am and there were still 50 spots (according to the board) in the new parking structure. parking was a huge gripe i had with this courthouse. at least now that's one less complaint when i report...

I had to Jury duty again. It seems like get this every year!.....ugg…read moreNot only that, PARKING is hard to find, so get there really early. or park far away.