Great Buying experience. Kevin Warren was our salesperson. Everything went smooth and quick. Great…read moreprice and trade in value. Would recommend them for your next car purchase.

My husband and I bought a 2020 Ford F250. We had it for one month and 20 days and my husband went…read moreto lock it into 4WD to get out of our driveway and going forward 4WD does not work and he almost crashed into our house due to this major malfunction. He took it up to Laura Ford and one of the managers told him they would not fix this issue because we bought the truck as is. However, when there is a major malfunction like that and almost causing an accident, most places would fix this for their customers. The manager stated , " Maybe you should have checked it out before you bought it and took it off the lot." Unfortunatel, , we will never buy from there again. And for that Manager, that statement was not very professional! Also, really good dealership would make sure their trucks are thoroughly inspected and no major malfunctions before people buy them.

We stopped here because the alternator went out on our relative's car. Not only did they have…read moreeverything we needed, an associate went way above and beyond to see we had whatever else might be needed. The hood to the car no longer had a stick to hold it up, and Kyle found us a broom thing that held it up beautifully. I can't say enough about the service here. If it wasn't for Kyle, we would have never gotten the car up and running same day.

Called in because I saw a minivan on cars.com that my wife and I were very interested in. Got…read moreconnected to Trent in sales and from the first moment this guy made sure the experience was A+. He got mule a video, tested and showed every feature we asked about to verify (yes we had the sticker but still we've had issues in the past with other cars at other dealerships). Not once did he get annoyed with me or my wife asking questions, asking for more pictures, etc. He even showed us any scratches or anything he saw (used vehicle) and made sure we would not be surprised (we live far away and wanted the car transported to us). After that we decided to move forward and bought it! Throughout the whole process he kept us up to date and made sure the vehicle was clean and ready to go. It got here safe and sound and exactly as he showed us. I would definitely recommend this dealership and especially working with Trent. Great guy, great experience!

Anyone who lives In missouri and is looking for a new vehicle... I would avoid Laura Chevy Buick…read moreGMC in Sullivan, Mo. I'm a Marine Corps vet and they wanted to sell me a car that shouldn't have been on the lot. 10 days later and I'm on my second rental vehicle.... They won't replace the vehicle with a new one but they want to "fix" it. How about have some accountability and morals and do what is right!!!! stop worrying about money..... I will not settle with this.... Share to every one and if you're a veteran blast it on every page you can!

We were on a long road trip with about 800 miles to go to get home. We hit a large pot hole on the…read morefreeway and bent the rims on that side of the car. We stopped by A1 Automotive, told them about our predicament, and they immediately provided assistance. They inspected the vehicle, straightened the rims as best they could, and balanced the tires. We got home without any more difficulties. The entire staff was beyond helpful and saved our butts when we were in a difficult situation far from home. I couldn't recommend these folks any more highly!!

A Plus Auto went out of their way (even stayed late) to repair our truck and get us and our trailer…read moreback on the road safely. Professional. Friendly. We truly appreciated their help!

Richard Blue was our salesman. Richard was great and very communicative…read more My only issues was the extended wait times when we arrived, we have three children and were told it would be a few quick signatures (since we were already approved) and we'd be on our way. We had to wait over three hours however. I was so close to walking out. I was in finance for not even 2 minutes signed everything and then waited another almost 2 hours, then we had an hour drive home. They said they detailed the car but we found all kinds of trash and at this point were just ready to leave.

Stay away from this nightmare! Every single part of my truck purchase has been a disaster. They…read morecouldn't locate my title for over 2 months, they tried to charge me double the price of shipping and then just found out my truck had previously had the full emissions system removed and reinstalled very poorly. When it was delivered the def hose wasn't even attached. When confronted their this they started playing games. Avoid at all costs.

While traveling from AZ to MI to take my daughter to university, we stopped in Stanton MO for the…read morenight so we could see the Meramac Caves. As we arrived at our hotel, the battery warning light came on. We kept the truck running and checked in. Then drove back to Sullivan to get help for the truck. Unfortunately the alternator went out completely and we were stranded. I called my insurance Co for a tow and the truck was brought to West Bros Ford Dealership. It was 7 pm so they were closed. Our tow driver parked the truck in a well lit spot that had security cameras. I returned in the morning and spoke with Andrew who agreed it sounded like the altenator but would run a diagnostic to make sure our trip wild be safe. He arranged a car so we could get some breakfast. He called with the quote while we were just leaving breakfast and gave a time frame for the work. Andrew was very professional and courteous. West Brothers Ford installed a new alternator and we were on our way in under a half a day. As a long time Ford customer, I am grateful that the Ford company affliates with caring and honest mechanics. I am especially grateful to Andrew who went out of his way to minimize our inconvenience which allowed us to see the beautiful Meramac Caverns and get on our way. Thank you!

You want good service from a salesperson that actually cares and "listens" to the customer??!! Go…read moresee SONNY CARROLL! You will not have a better buying exp!!

Several years ago our son took a 4 wheeler here for repair and they stole his hitch. We called…read morerecently to look at a side by side they had in stock. We told them the one we were interested in. We told them we would be there in 3 hours. When we arrived they sent it to their Fenton store (within those three hours). Prior to that we had called the Fenton store about 2 side by sides they had in stock and the guy said he would call us back in 10 minutes. Never called back. Terrible customer service. We went to Troy to purchase instead.

Said they did warranty work. Dropped off got a call they don't do warranty work. Wait what? It…read moreall worked out took it to where I bought it and they squared me away.