Bought engagement ring and it was flawed. Returned it and was told they had been replacing diamonds due to new vendor. My diamond is not a certified diamond. Want to return. They are not returning messages. Extremely disappointed. Paid for a diamond and my wedding ring is not a real diamond. read more

I brought my wedding ring in for side stone tightening and center stone re-set as the prong was slightly shifted and would catch fibers and hairs. I was quoted and given an estimate of "ready by mid-week" of the following week for pick up. They even offered to take a look at all other side stones, I was thinking this was a great situation so far. I was sent an invoice the same day and paid it in full (I will not do that again). When I called to ask if it was ready for pick up by the estimated time provided, I was told it was "on the bench and would be ready next week." I told them they gave me that same information when I originally dropped it off five days earlier. This is now pushing into week two for this repair. Giving the benefit of doubt, I waited another week for the repair to be completed. When I called the second time to get a confirmation that the ring was ready, I was told it was "on his bench and should be done by end of day or first thing tomorrow morning." At this point it was clear to me that this was a back burner item for the company and was not being handled professionally in a timely manner. After coming in the next day, it was apparent that all they did was clean the ring. The center stone was not re-set and the side stone was clearly not tightened. Upon asking them to take a second look, the side stone was tightened and some of the fibers/hairs were pulled out giving the appearance of the repair being completed. I had concerns at this point but in frustration decided to take my ring home with me. Once taking a closer look at home it was clear that the center stone was not re-set as there were still fibers/hairs stuck deep in the chair of the prong indicating they did not accurately complete the agreed upon task. Not trusting them to correct the issue with a third opportunity and also considering the length of time and previously over-extended promises with a poor execution of work, I will not be using their services moving forward. read more

Coffrin Diamond Jewelers - Jewelry Near Me - Sarasota, Florida

Edit: I was told to bring in the platinum setting this week and I would be issued a refund (see image of text message). I went in this morning 12/10 and the appraiser Dan said he could not issue the refund as he promised via text. I then told Dan that I would unfortunately have to dispute the purchase with my credit card company. Dan said OK and then attempted to keep the platinum setting that I was trying to exchange for my refund. I had to tell Dan twice to give me my property back since he would not be issuing a refund. Dan also immaturely "thanked" me for my Google review via text message (also see image below). This behavior is consistent with this companies responses to others negative reviews so it does not come as a surprise. This is unprofessional on so many levels. The dishonesty combined with sketchy business practices are honestly appalling. I have a given dedicated effort to work through this issue with the business but unfortunately am now forced to dispute with my credit card and explore my legal options to recover what is owed to me. Proceed with caution when trusting these people with your hard earned money. read more

Coffrin Diamond Jewelers - Un-centered diamond - Jewelry Near Me - Sarasota, Florida

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I would not leave any jewelry with any Jewelers after my experiance at Coffrin. Use to have a great reputation . My how everything has changed! Not even really sure how qualified there appraiser are. Alot work to find out. read more

This used to be a family business that stood behind their work and product...no longer so. My Rolex watch needed an overhaul, and the Coffrin salesperson suggested their expert watchmaker would be faster and equally good vs. Rolex USA. The overhaul price was high, $1020. vs sending to Rolex, but I went ahead to get it back faster. When the watch, which was an 18-year-old gift from my recently passed wife was returned, it would not keep time for 24 hours. I brought the watch back on three occasions, once to the salesperson, once to the manager Christian, and once to the owner Belinda Coffrin ... who assured me the watchmaker would get it right; but I didn't get a call back. After ten days when I went in, Christian gave it to me, but said it was just old and wearing out, there was nothing they could do. He further said Rolex windup watches are obsolete; and again, tried to sell me a new watch from their showroom. I reiterated that a Rolex should be reparable and should last 'a lifetime'. As I wanted the watch to work, I sent it to Rolex who said it needed a proper overhaul and a new crown, for about $850. They did the overhaul and repair, and it is now working perfectly. I emailed Christian and Belinda for a refund or store credit for their sub-par, shoddy watch repair. I did not get an email reply. Upon re-visiting the store Christian refused to offer any compensation. They used to stand behind their work...no longer. While I cannot speak to the quality of their diamonds, if one tomato in the bucket is rotten, another is probably bad too. read more

I needed a new watch band. The only one they had was $155. You try to shop locally but with service like this you are forced to go online. Amazon Leather watch band 19.99. Plus tools to change the band. read more

I brought my Tiffany clock in for a repair in December. For $140 I expected the internal clock work to be replaced. It was not and the repair lasted less than a month. I have no idea about their jewelry services but if you need a clock repair, they are the worst. read more

I'm sorry to say I am very skeptical about this place and after my experience. I will not go back and also caution others wanting to do business here. I brought in a small watch, which was very old, for a battery replacement. While the battery was changed and returned to me, it still did not work. I left it there to be checked out and found that for it to be fixed, it needed to be "cleaned out" which would cost $115. I felt something off so I brought it to another location for a second opinion. The watch company in UTC mall changed out the complete watch kit for only $69. I wonder how much more Coffrin would have charged to replace the kit. They did not even offer that option. For watch repair, I suggest going elsewhere. read more

I took my antique watch in for a clasp repair, after not hearing from them for 10 days, I called only to be told they couldn't identify the gold. They actually said they don't even think it's gold, they think it's possibly stainless steel. Therefore they won't work on my watch. This surprised me and let me know this is not the place for my fine jewelry as I have an appraisal describing this watch in great detail and the type of metal as 14k pink gold. This jewelry store can't identify the gold? Or doesn't have the knowledge to identify it? With no call to pick up my watch and inability to identify the gold I find the lack of professional appalling and would give 0 stars if I could. read more

Extreme lack of detail by jeweler on solitaire ring setting. Would not recommend for modern or detailed work.

Can you give zero stars? Coffrin Jewelers has terrible customer service! I dropped off an unmounted Diamond and a drawing of a necklace I wanted them to custom make. After giving them a deposit and picking out a chain they were supposed to send me a CAD drawing of the final design, which I never received. After 4 weeks when I went to the store to check on my piece, they told me there was an issue getting the chain I wanted and said it would be Monday. Needless to say I didn't hear anything that Monday, and why wasn't I notified when it became apparent that particular chain wasn't available? Then I was told it would be 6 weeks and I asked again for the CAD design to be sent to me via e mail. Three weeks later I still did not receive even so much as an e mail or a phone call. I only had any communication when I would stop at the store asking questions. After 2 months I went by the store yet again and asked for my Diamond to be returned to me as well as my deposit. There was some mumbling about a new jeweler coming in sometime??? Why wasn't I told they didn't have a jeweler on-site all that time?!?! Also when I asked to to get my deposit returned, I was told the employee couldn't get into the system because they had changed their point of sale system. I am supposed to receive a phone call today about my deposit being returned to me but over 2 hours later I haven't heard from them, so there will be further action taken to ensure I get my money back. I don't understand how a store can stay in business with such poor communication. Save your self some headache and heartache, DONOT do business with Coffrin Jewelers! read more

My friend is attempting to get a refund for work that was not performed to the standards that this jeweler promises it's clients, let alone industry standards. We are simply making others aware that if you are not satisfied with the quality of work Coffrin provides, you will have a difficult time trying to make it right. Also, if you look at how they respond to criticism, it's very apparent that they are not confident in their work and only try to defend themselves instead of putting the customer first. read more

Worst service ever, and it was the owner, Belinda Coffrin who was my salesperson. I brought in an Ebel watch for the addition of a link and a "SpaCleaning". They had it well over 6 weeks and never got around to working on it. I called every few days and was often told Belinda was out. When I did reach her she would often tell me jeweler wasn't in. I continually asked her to check on status and call me back which she never did. I finally went back thoroughly disgusted and retrieved it in it's original condition. read more

Beautiful Jewelry I love everything and highly recommenf. They have a wonderful selection.

You guys have really unique one of a kind pieces can't wait till I can purchase one. I have watched as Jason has posted beautiful rings that he has made. The earring that are being given away what are they being made of they are starfish and what stone ? I would love to be the winner. read more

This jewelry store is my go-to place for birthday gifts, for repairs and for just in-case-I-find-something. I love this store and Belinda's knowledge. I have a favorite ring that I wear from time to time which Belinda created for me. Every time I wear it it makes me smile. My parents loved this store too. It's been around forever and that's a good thing. read more

Love them. My watch stopped and a band came loose. I was wary to bring my time piece to businesses along the trail who advertised Rolex servicing for $2-$300 or anyone for that matter. However, I happened upon them one day after grabbing a fresh squeezed OJ next door. Their professional approach, prestige and care they showed won me over and I'm so pleased. My 2005 timepiece is brand new and they happily cleaned my rings to perfection. The servicing of my watch wasn't cheap, but you get what you pay for! Thank you, Donna, for your stellar customer service. This is the only place I will go to purchase or have my jewelry serviced. read more

The employees at Coffrin Jewelers were very pleasant to work with. Mrs. Coffrin was so nice and her sales staff was very helpful. I found the selection was wide ranging and not the same boring pieces. I went for a 10th Anniversary piece and found the most beautiful 50 carrot Black Diamond necklace and earring set. They now are the jeweler for my needs. read more

Not a big fan of jewelry stores but they have the best selection of Reactor watches in town. Reactor such a good watch,s specifically for diving but great for everyday wear. The five stars represents the helpfulness I receive from the staff whenever I'm in there. read more

The people at Coffrin are wonderful. My mother needed to have her rings cleaned and sized. She is elderly and suffers from dementia and I was concerned about her losing her rings or the possibility that they could be stolen from her at her care facility. I wanted to preserve my mother's property and her sense that her possessions are still hers, even if she is no longer able to make decisions about them, but I also wanted to be sure that her rings are safe. It was a difficult and emotionally charged situation. I went to Coffrin and they were very understanding. They have helped others with my dilemma, as was clear from their knowledge and sensitivity. They made good, practical suggestions. They also verified that I am who I say I am and that I am my mother's daughter, all in a professional and sensitive way. They helped to protect my mother's interests and helped me do the same. When I brought my mother into the store, the staff were attentive and kind. They patiently answered her repeated questions and treated her with dignity. I am so grateful to them for their help. Thank you, Coffrin Jewelers. read more

This is the only jewelry store in Sarasota that offers custom jewelry designed on site by experienced gemologists. Their designs are contemporary and exciting. I had a couple of rings designed by Coffrins and receive a compliment at least once a day. read more

Coffrin is the only jeweler in Sarasota area with a laser. For the delicate work my jewelry repair needed I had to have the repairs done with a laser. I took my earrings and necklace to Coffrin for the repairs. They did a wonderful job and I highly recommend them for new purchases and repairs. I'm very particular about my jewelry and Coffrin exceeded my expectations. Additionally, I received excellent customer service. read more

We stopped in this store because of their good google ratings. We spoke with Belinda and told her we were looking for a diamond engagement ring. They didn't have anything we were interested in but they were going to do some looking and call us later. Later that day James left us a voicemail saying he had a 2ct diamond on consignment that he spoke with the owner and he was willing could come down on price. We called him back a few hours later, confirmed the diamond size and specifics and asked him to send us the AGS report. We later got a GIA report from Belinda for a 1.64 ct diamond. We emailed back and forth, she told us they did not have a 2ct and that James was mistaken, I emailed her back to make sure she knew we were talking about the diamond on consignment because to us there seemed to be some confusion. Never got another response, so the next day I called the store, spoke with Belinda and she was extremely rude and short with me. My thoughts and what seemed to be going on here, is someone was being dishonest. She did not try to sell me the 1.64ct or offer to find me another option. Would never go back read more