Reliable.Straight up,friendly, efficient. Go for it before next winter so you have heat when the power goes out!

The Hearth Doctor had one job: to install a fireplace. They failed at every turn. Preface- I'm sure the installer will deny this happened the way it did because they maintain they did a great job and went "above and beyond". This is simply not true and you can see from the photos how poor their work is. We are on the third home we've owned together. We've gutted homes, we've installed fireplaces, we've dealt with really hard situations. This is by far the worst install of any product by any company I have ever experienced. DO NOT HIRE THIS COMPANY. We hired the Heart Doctor to install a Renaissance 600 fireplace which (by our standards) is pretty hefty, pricy, and kinda fancy. At every stage this install was botched. The company compromised my family's safety by not installing a radiation shield around the chimney pipe and told me I should stuff insulation directly up against the pipe- something the manufacturer expressly told us was a fire hazard. They denied this needed to be fixed until I contacted the fireplace manufacturer and they relented to fix it. This meant uninstalling the entire chimney which at that point was already bracketed into our house, two stories up. Since their fire safety was so lacking I had to request that they bring someone from Embers to supervise the final install. This job was quoted as taking 2 days- it took about 3.5 months. Hearth Doctor repeatedly told my contractor different information that lead to multiple delays. They mis-measured the height of the space needed to install the fireplace. And while they paid for the added work the contractor did, they continued to make tactical, logistical and communication errors that lead to repeated delays, mistakes, and sloppy work. After the contractor built a doghouse off of our home to house the fireplace, they had to rebuild the roof numerous times. Hearth Doctor claimed we didn't need certain vents which were essential to the function of the fireplace. The manufacturer verified we absolutely did. They installed the unit with a broken door and then when they promised to replace the door, just crudely bent the keyhole that allowed it to open. They have no attention to detail, no attention to aesthetics and absolutely no customer service. The final insult was when my contractor was measuring to do finishing work, he realized the whole unit is OFF-LEVEL front to back and side to side by 1/4" in each direction. This makes putting a wall over it almost impossible to look good. All in all they came to our six times between June and September- an absolute disaster. Throughout the process I never received any apologies or accountability from anyone at the company. Rob and Will brushed off my asking for a reduction on the final invoice by saying "Our goal has always been to provide you with a safe, functional, and professional installation, and we've done our best to stand behind our work--even when it meant going above and beyond what was originally contracted." If this is what "above and beyond" looks like then I must need my head readjusted. Happy to share photos to show you what the Hearth Doctor's best work looks like folks- it is just an abomination. This company is a danger to themselves and to others and I feel absolutely compelled to speak out about their work to save others from hiring them. At all costs look elsewhere. read more

Services are amazing, easy to work with, the value is great too! The customer service is by far the best I've had in years! Missing out If you don't go with the hearth doctor! I highly recommend! read more

Small but helpful and competent team in Martin and Will. Got us up and running with a Regency fireplace insert and then went above and beyond helping with the installer after problems with a previously delinquent installer (highly recommend using their contracted installer, Chimney Doctor and not any outsiders). Highly recommend this team! read more

Worst experience ever! Poor Customer service and lack of communication. Only interested in charging my credit card. One charge without any notification or approval. Once you authorize the deposit, you are on your own. Then they can charge your card without notice, without a final bill. No input on build out, options, condescending, unhelpful. read more

These guys are certified dealers of Vermont Castings, Harman, Jotul, Valor, Mendota and Hearthstone products. These guys are friendly and relaxed in their sales pitch. They are very knowledgable. The staff is always happy to just answer questions about the conversion or upgrade of an existing system. So if you have any questions about wood-fired heating options, look these guys up! They offer change outs and new installation services too! read more

Hearth Doctor - Located just across the bridge in Brunswick! - Fireplace Services Near Me - Brunswick, Maine

Wonderful customer experience. What generous helpful employees. My questions were answered, with great patience and Martin went over and above to check on my stove and make sure it worked well. I will definitely do business with them again and will recommend them to anyone. It is rare to find people that go this far to help someone. I so appreciate the help. read more