I've been in Texas for 5years now and went through 3 horrible Dental offices…read more I am happy my Boss recommended this place to me! This office has been nothing but helpful and as accommodating as a busy place can. The Immediate Emergency care was a plus, too. Please, give this place a try. I highly recommend them to anyone in my area who needs a wonderful Dental office.

Okay, seriously, yall, I PROMISE you will never look for another dentist after coming here. From…read morethe moment you walk in, the receptionist creates a welcoming experience and thanks you for coming in. The hospitality I experienced from literally everyone is something I've never experienced from ANY sort of medical professional building. The kept me informed every step of the way. I never felt pressure to make a decision, and they prevented the "Sales pitch" feel. I honestly can't find a single thing wrong with this dental office

The visit was short and sweet. Without checking my 93-year-old mother's mouth, and without…read morerequiring health clearance, they scheduled the surgery. We paid $1,140.50 in good faith up front. That was Feb. 3. We had a visit with her PCP on Feb. 4. He said she would be good to go if there would be NO sedation. I phoned the surgeon's office to confirm and was told she would be given an IV sedative. The PCP would not clear her without a cardiac workup. I immediately cancelled the surgery and asked for a refund. After numerous calls and a few emails requesting the refund and an email confirming the cancellation and the refund in process, I eventually spoke with someone in the office who was impatient and rude. She said she was waiting to see how much the insurance would pay, as my mother was charged for the consultation. She added that refunds are issued on the 15th of the month. This was in early March--one month after I cancelled the surgery. To date, we still have not received the refund, which, according to that person, was to be $869.50. The doctor was okay, the staff not so much. If you go to this doctor, do NOT pay up front. I now have to have my mother's bank dispute the charge to her debit card from Feb. 3. They ignored my requests for the email as well as my recent email asking for a receipt of the transaction that was supposed to be processed March 16. I do NOT recommend anyone doing business with this practice. It is now almost TWO MONTHS of requesting and being ignored a refund for a surgery that will not happen.

They were so money hungry. The billing department refused to check with my insurance over the…read morephone. My insurance requested a predetermination explanation because the dental insurance would not cover part of the procedure. They refused to contact them and demanded full payment. They did not care about my child as a patient. I dropped them and getting a dentist who is checking on benefits first. I felt like they were double dipping , I pay full amount and insurance pays them full price too! I felt like I was talking to used car salesman.

The quality of care and front office are completely horrible. I went to this dentist on a referral…read moreand have had nothing but issues with being overcharged, my temp crown coming off twice and complete disrespect from the front office staff. Stay far away from this place.

If you care about your mental and physical health, including the health of anyone that you love,…read morePLEASE do not make an appointment here. The one star reviews are all you need to make the right decision. I learned the hard way, and had the most traumatic experience. If you live close to this Aspen Dental location, then I would highly suggest going to Mansfield Family Dentistry (100 Carlin Road, Mansfield, TX 76063). Ask for Terri, she is an absolute angel. The Bauers and the whole team were so kind, gentle, and actually took my pain seriously. Aspen Dental Mansfield should probably be shut down. Completely unprofessional staff - My 7:30 AM appointment started an hour late. There were 4 other patients waiting on the lobby at 7:30 AM and told me that she is always late. When the dentist finally arrived. She profusely explained that she lives 2 hours away. Patients have to suffer for her poor planning. My crown placement appointment should have been quick and seem less. Poor time management on her part and presents careless towards patients. The entire team takes after its lackadaisical leadership. Poor service/care quality - The dental assistant could not remove my temporary crown. The dentist could not remove my temporary crown. After explaining to them that I was in excruciating pain, my tooth is roughly being pulled and pried at. Remember those are 4+ more patients that she has to service? Right, so now she's rushing. After trying a few more tries at my temporary crown, the dentist reclines my chair and starts drilling my teeth without local anesthetics. I tell her that she is hurting me, she then administers a few injections but immediately continue drilling my teeth. She didn't give time for my mouth to go numb. I still felt everything. I threw my hands up to stop treatment and made them sit me up. I needed a breather. I was so uncomfortable and I felt completely unsafe. After 3 hours of turmoil. I finally left with my permanent crown. However I was back at the office within the hour because my heavy porcelain crown fell out of my mouth, it was placed with temporary cement. $$$$$ - I requested they go line by line of what I was paying. They automatically include an electric toothbrush and other things that I did not need. There were so many line items that I had removed from my bill it was ridiculous. I will never be back. They are not sorry for the traumatic experiences they enlist on their patients. They are careless and cold. Don't bother calling the "Customer Service Team" to address your concerns.

I went to this dentist about 3 years ago to have a tooth pulled. This dentist had the worse bedside…read moremanner I have ever experienced. He caused me so much pain like I've never experienced from a dentist. As I was moaning while he pulled my tooth all he did was say...Well I have to get it!! After he was done he just walked out of the room and that was it. His staff however were very compassionate and it seemed that they understood what a jerk he was.

Got all 4 of my wisdom teeth pulled and was told before I was took back to the operation room that…read moreI would be getting hydrocodone after my extractions for pain then once I'm in the operation room they change it to regular Tylenol my husband was trying to understand up front on why they changed there mind while I was under and was told this doctor does not prescribe them for pain I was already super nervous iv never had anything like this done before besides a c section fast forward after we pick up the prescription I take one as told for pain ( my upper jaw hurting to badly ) this is about 2 hours after we left I wait a little over a hour to be sure that what I was gave would come into effect sadly it did not I have been crying in pain since the minute I took it and called them to tell them I am in so much pain and have been crying since and mind you this hurt way more then a C-SECTION I told them I have never been in this much pain before and that what they gave me was not working and asked for the hydrocodone they brought up in the first place ( mind you I have had friends and family tell me that is what they got after and they where just fine) I walked in there nervous but glad my pain would be handled in after care and it's was OBVIOUS THAT IT WAS NOT back to the phone call they proceeded to tell me that I just need to take I ibuprofen for the pain I took 5 ibuprofens at once and I'm still in pain crying this office does not care about your pain management post op what so ever I would not recommend to ANYONE NEVER GET WORK DONE HERE

This visit was a follow up on the surgery I had. I could not as for better care from the staff…read more Everyone is so nice and friendly. I would recommend them to everyone.

Excellent care and service. Very professional and friendly staff. They make you feel comfortable…read moreand relaxed the minute you walk through the door. It was A very pleasant visit and the best cleaning procedure I've had.

Amazing care!!! The people here are so nice, especially Dr. T. and Denise!! My teeth feels super…read moreclean and smooth thanks to the hygienist (didn't catch her name but she was awesome!) I'll definitely be going back for all my checkups and cleanings

I came in for teeth whitening the first time and second time for chip tooth. I was very pleased…read morewith the result. The office manager, Kelly was polite and very informative about everything. Love her! Dr. Terry Ku was extremely helpful, very caring and professional. His assistant, Heidi and Koraima was also very friendly. The office was nice and clean. I'm so so glad I came here. Highly recommended

While the dentistry was great, the billing is predatory. I was charged over 1200.00 more than I…read moreshould have for a single appt. Attempted to get refund multiple times. Eight months later and just more excuses. Went back through my wife's appointments, charges and explanation of benefits also and found more over charges.

If you are looking for a master dentist who has achieved: *…read moreA Light touch. * Administers local anesthesia with minimal if any noticeability. * Diagnoses only what is necessary for optimal dental health. * Is honest in his dealings. Values integrity above other attributes. * Makes the appointment seem to go quickly. * Is surrounded by a very efficient, friendly, knowledgeable and attentive staff. * Is an accomplished clinician - demonstrating a much higher level of skill then the average practitioner. * Stands by his "work". Possesses genuine concern for positive outcomes. * Creates lasting restorations of high quality. Look no further and schedule an appointment with Dr. Barry Cole. Dr. Barry Cole is my dentist, as a retired dentist myself who has practiced over 40 years and provided care for over 20,000 patients; I can say to you, Dr. Barry Cole is the "Dentist's Dentist".

While Dr Sheppard is professional, talented, and a pleasure, depending on your reason for visiting,…read moreit's likely you will be dealing with his staff 98% of the time and they were far less than professional or a pleasure. I understand, the practice is busy- but you easily feel like just another number getting your wisdom teeth removed. The staff had pretty much zero medical knowledge outside of their programmed procedures and that's pretty unsettling considering they put people under day after day.

The procedure and results: I went in to have all 4 wisdom…read moreteeth, which were erupted, extracted. This is a common and simple process (so I was told). It all went as planned. I didn't feel anything during the procedure, and the recovery has been going just like the Dr. said. No real pain just a little sore and a different feeling in my mouth. So 5 stars to the doctor here. Did what he said he would do, and informed me well of the procedure/recovery. The Dr: 4 stars Dr Sheppard was professional, knowledgeable, and to the point. I had to knock him down the one star because he appeared to busy. He did take time to answer all my questions during the consultation. However the day of the procedure he only said a quick word before starting, and didn't take time to engage me again with last minute questions I may have or to reassure me. After the procedure he never talked to me again even though he walked by twice. He did give me a literal thumbs up to see if I was okay. But again, he could have asked how I was or told me everything went well etc. but he appeared to busy and had to get to his next patient. I still have to go back for a follow up visit in a few days so we will see if it is different then. The staff: 5 stars I was able to get a consulting appointment and procedure appointment with no problem! It was so easy it actually made me wonder if they didn't have other patients, which made me worry that he wasn't a good Dr. But I can assure you that there was a lot of people going through there when I was in the office. I guess that explains what I was saying above, about the Dr being to busy. The staff was well informed, nice, professional, and asked how I was doing several times after the procedure. I tried to use my FSA account to pay, but the debit card was declined. Not sure if it was a problem on the FSA end or if the Dr office is setup with the wrong account code. Either way they gave me a detailed receipt to submit. I somehow lost the receipt and called for a replacement. They emailed it to me while we were on the phone. Great service. Lastly the goody bag was a nice touch. It had everything you need to care for your recovery, a FAQ sheet and even a pack of ramen noodle. I know it only cost $0.10 but it is a nice touch! If you are still reading I would recommend Dr. Sheppard!! I would rather have a Dr that does a great job and doesn't talk much vs a Dr that Talks a good game and then butchers me.