Employee @ Coldstone Avondale (10210 W McDowell Rd Ste 160, Avondale, AZ 85392. )I had placed a SAME DAY order around 11am at this location. Got my confirmation via email. Called around 4pm to make sure my order is ready. Spoke to a Fernando and says "oh sorry it's not ready, sorry our receipt machine is broken". Was told I will get a call from manager but never did. Went in anyway about 30 minutes after my call. Went in waited almost 15 mins BECAUSE THE WRITING WAS NOT READY. Waiting for my order, the guy in black tee w/ a Beanie walks in (me thinking he is a customer) zooms to back like he was heading to the restroom... but NO. He walks behind the counter! Than he starts cleaning the counter where the ice cream is, using NO GLOVES. One customer asks me.. did you wash your hands? I saw you zoom in so fast. Than the "employee" says yes! I had to clock in and wash my hands. ... that fast?! I was Sooooooo disgusted. Mind you this is my 2nd time having to go thru this, NEVER AGAIN I WILL PLACE AN ORDER AT THIS LOCATION. read more

Cold Stone Creamery - a man standing at the counter - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

My mom wanted to have cold stone ice cream instead of a birthday cake for her 65th birthday. We went to this cold stone creamery, and none of the employees had on mask. Considering there is such a large number of new cases of COVID-19 every day, we did not even go in. Do people not watch the news? read more

The worst cold stone ever. My family and I waited in a long line and when we got to the front we were skipped. Expressed our concern and the employee started speaking about us to another customer and employee..... in front of us... and told them we were talking shit. She then went on to confront us and told us she was talking about us and didn't care because we were being "rude". The rest of the employees began to bombard us and told us to order or leave. I will never come back and I highly encourage everyone else to spend the extra time driving to another location because this one isn't even worth it. read more

When you don't always feel like eating yogurt and crave the rich flavor of real ice cream, Cold Stone hits the spot. Even the smallest bowl is enough to satiate my sweet tooth, because all of their ice creams are really rich. I've gotten to know most of the employees and they're good people. If you're waiting in line too long, ask for the owner's phone number. It's not the employee's fault the owner wants to cut back on people working. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

We had a big order since we are a family of 6 . Haley took care of most of our order. She was amazing . She was fast and very bubbly and friendly personality. She is the reason we will go back. This one is farther than the one at westgate from our house. We just went there out of the blue. We just wanted her to know she made a difference in our day. Her personality changed my whole night. Right now it is hard to find good customer service. Thank you so much. The guy was really good too he was very friendly but not as talkative and upbeat as the girl. We went in on May 10 at 8 pm. read more

Next to Harkins Theaters. Came here on a Friday night about 9:30pm very busy slow moving line, there were two young workers who seemed to keep their cool and still tentative to the orders and friendly. ***Ordered the large hot stone strawberry blondie w/ whipped cream on top in a waffle cup, price was about $7 & change and very yummy. read more

Cold Stone Creamery - Strawberry Blondie, very yummy!! - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

Third time into this location. Ordered French vanilla with Oreos mixed in and this is what I got. One single Oreo. Very disappointed but not surprised given this specific Coldstone read more

Cold Stone Creamery - Third time into this location. All three times I have orql - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

So I took my niece here and they said they will not serve anyone without a mask. I get it, people are scared but when you're requiring your customers to wear one, you should probably wear it correctly yourselves. Not only were they rude by literally yelling at us about it, they served us horribly under filled bowls of ice cream. I've been here multiple times and this is by far the worst location with the worst customer service. read more

Greated with a smile. Fantastic selection of icecream was gonna get a cone but all sold out.either bad planning or had alot of business. The artistry of the creamerist is fun to watch how they fold all the goodies into the iceream you pick. I feel their has to be another way to do thus cant imagine fol ding scooping dunking in water over and over their wrist must take a beating .. So i suggest a great tip when you get your custon concoction. Will surely be back great job!!! read more

Cold Stone Creamery - Selection of icecream for the day. - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

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I Picked up a birthday cake for my mum. The guy working at the time could not add " mum" to the birthday cake, nor correct any of the writing on top the cake because he was not the "cake writer". The cake itself was very good, but if there is any writing you would like added, or corrected, on your cake, you will be stuck with whatever they have already written on your cake. read more

So I took my family to this location to be greated by locked doors almost an hour before they closed. Mind you we live thirty minutes south. The lobby was full of people and it looked well staffed, I hope the management knows that they just close whenever they choose. read more

Cold Stone Creamery - Greeted by lock doors almost an hour before closing with a full staff working and a lobby full of people. - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

I had placed an order for a birthday cake on Friday 10/21 got an email with confirmation, paid and everything. I had placed the order to be picked up Saturday 10/22 at 3:30pm, my boyfriend goes for pickup and they let him know that they never got our order??? When I literally have an email with the whole order details and confirmation number. It was supposed to be a Cookie Dough Delirium cake and the only customization on it was the message. Manager kept offering another cake which they only had 1 option to choose from and it was the confetti cake but I did not want that cake that's why I placed the order online for the other cake. It's really upsetting because this was supposed to be my sons birthday cake. This is so unprofessional I couldn't believe! There is no point in placing orders online obviously. Never again ordering or coming here for any services. I would not recommend. read more

Standing at your doors at 9:35pm on a Sunday night and your doors are locked. Closing time is 10:00pm. Lobby has customers inside and your team didn't even acknowledge our presence; even after knocking and making eye contact with a team member. Mind you - I just realized this isn't the first review about this store closing early and turning away customers. What a shame. Take your money elsewhere. If I could give zero stars, I would. read more

Service is awful. Bathroom is closed. Staff ignored us. Music playing was vulgar. As we checked out we noticed the staff was playing with their phone and casting the music playing. Kids were in the place hearing about sex on the floor and more vulgar language. Would not recommend for children or adults. read more

Stars for the quality of the ice cream and service. Ice cream was great but for a Friday night & line out the door, 2 people was not enough. Long wait. read more

==Cold Stone Creamery New Hire Questionnaire== Below are a series of scenarios that you are likely to encounter while working at Cold Stone Creamery. Please answer with what you feel is the best and most appropriate response. 1) Customer A and Customer B are waiting in line. While Customer B has already given you their order, Customer A hasn't decided yet, and asks for a sample. Then another. Five minutes pass, and they are still asking for samples. Customer B is becoming impatient. What do you do? A. Ring up Customer B's order while Customer A decides. B. Suggest that Customer A either decide on a flavor or wait outside of the line until they do. C. Keep giving Customer A samples until they decide. If Customer B wanted their ice cream so bad, they would've come earlier. 2. A customer asks for an unusual mix-in for their ice cream (i.e. cake batter with gummi bears). Though you personally would not eat such a combination, the customer is very adamant about it. Do you: A. Just make the order and move on; to each their own. B. Ask the customer if they've tried it before to make sure you heard them right. C. Proceed to try and talk them out of their decision. If this fails, simply pretend to include the aforementioned mix-in but instead switch it with another, more practical topping. You're the ice cream expert. 3. A customer has run off with the tip jar containing some spare change less than five dollars. It's a Friday night, and there is a constant stream of movie theater patrons coming in and out of the store. Do you: A. Call the complex security or the police and report the incident, maintaining the flow of business. B. Just set up another tip jar where the old one was. It's a Friday night. You'll easily make all that back. C. Tell the remaining customers that you're closed, force them out of the store (use expletives if necessary). Run to the movie theater security and ask them to help you find the culprit. Don't forget to interrogate the remaining customers. One of them knew who did it. 4. A customer says that they offered a chocolate-covered waffle cone, but instead got a plain one. How do you fix the situation? A. Take their ice cream and gently dump it into a chocolate cone. B. Bring them a new chocolate dipped cone so they can make the change themselves. C. They're liars trying to get a free upgrade. Teach them a lesson by drizzling chocolate sauce all over their cone and hands. There's no need to check the answers. The correct answer to each one is C. If you selected A or B for any of the questions, you may not be Cold Stone Creamery material. Perhaps Dairy Queen will hire you, stupid. If you got the test right, ask the hiring manager for your apron and start learning the lyrics to those tip songs, you're in the business of frozen treats! Get ready to scoop up some fun! read more

Customer service needs improvement. Chairs and tables were stacked in the corner at 8 pm when they close at 10. Didn't bother to set them up for customers. There was a line eventho 3 employees were standing behind the counter talking. Once I finally ordered the employee kept rolling her eyes at my son who is 3 because he was having a hard time making a decision. I finally Ordered. Took about 5 minutes to get my ice cream. Which was good because I had to go set up my table and chairs for me and my kid to enjoy our ice cream. Plenty other people complaining. Also they closed the door closest to the theater at 9 so people would stop coming in. Store wasn't closed yet but people would try to open the door and then leave. My son had to use the restroom and it was out of order. Asked where I could go and was told there's plenty places outside. Threw everything away and left. Not good! read more

The owner is absolutely ruthless. She treats her employees like dirt. I was immediately accused of stealing within days of working there. I would never do something as stupid as steal from my work. The kids that are hired to work there are obstinate and unmanageable. I was told that I was going to work every single day without a day off, because of "all the problems". This was three days after being hired. When I got my shift covered so I could have at least one day off, I was fired that day. Then when I applied for unemployment, the owner told them that I quit! The owner is literally one of the worst people I've known in my life. She looks and acts like a sociopath. read more

First of all, the men's bathroom wasn't up to cleaning standards and there was no soap/hardly any toilet paper. Secondly, there was only two people working that the line ended up going outside the business. Thirdly, they were making customers orders that they they didn't care to help two door dash drivers who were waiting for 10+ mins to get their order. Lastly, the customer service isn't great could use some improvement plus could use more workers to help out rather than just one or two read more

Probably the worst ice cream ever Supposed to be cookie dough ice cream, no cookie dough. Peanut butter cups not mixed in given to me after the fact. Ice cream was totally melted by the time I got it!! Very dis appointing!! Won't be back for a while. read more

Worst service ever. I've never had any issue with getting a hot fudge with a love it... even when i go to corporate in scottsdale they do it with no problem. Tables were dirty, one of the staff didn't know how to make several things. Side conversations about customers when they dispute a problem. Stock items on counters where food is. read more

I went there this afternoon to get gift certificates, but when walking in and smelling the waffles I added a like it to the list. The employee was so so NICE. He was helping two other customers, and shouted HELLO when I walked in. I greeted him back. The two customers was waiting for him to finish their order. Customer #1 was easy, Customer #2 she was can I have this and that. She was pretty difficult, but the employee was nice to her still. When it was my turn, he was so friendly and chatting. He was fast in getting the order done. Love it... Fast, Done, and Right! read more

Enthusiastic employees, open late but very very slow. Sunday @ 9pm, 25min line. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

They close at 10pm, I went at 8pm, & they told me they couldn't take my order. I just wanted one cup for my daughter. They refused my service. read more

Ice cream is good but service is terrible!! Well, not terrible but REALLY SLOW. We must have gotten there during a movie rush or something but there were about 10 people ahead of us. Wait time is expected but I'm pretty sure we wait for like 30 minutes. They had 3 employees there who could've been helping with customers. Instead, one employee was making waffle cups ... and there were at least 50 waffle cups sitting around waiting to get gobbled up. Maybe she was a newbie but nonetheless, pretty annoying. The tables were super sticky, too. More so than most ice cream places I've ben to. Really big disappointment. Only come here when there are not many customers around 'cuz you'll be waiting a while. read more

Horrible experience! The ice cream was okay but the staff tonight(Saturday 10/27) was a total disappointment. We were over looked at least three times and had to continuously wait for our turn to be helped even though we were next in line. When we finally got helped our order was put together very half assed for lack of better words and I was over charged. I asked for a like it(small) and was charged for a medium. They over charged me after the associate put my small cup inside of medium cup. I don't know why. It wasn't worth the trouble or the bad experience, if you're in the area I'd recommend going the their other locations. Otherwise be advised to pay close attention to the customer service or lack there of being given to you. Don't let them try to overcharge you. read more

Do not waste your time with this filthy location. The floors are absolutely disgusting, in front of and behind the counter. The young man helping the people in front of the line had his pants halfway down his ass, and although he had gloves on, he kept using those gloved hands to pull up his pants and then continue handling the ice cream cups. Meanwhile, the other kid was fiddling with a stapler for about 10 minutes while the line was out the door. The counters where these guys were working had broken equipment on them, dirty dishes, and left the water running in the back room. I eventually left because I figured with one guy actually working it would be at least a 30 minute wait. Go to yogurt land next door instead and thank me later. read more

Tried to give this place another try with my kids, but ended up waking out. Under staffed and grimy. Cash payments and then no hand washing or glove situation before grabbing the scoops for the next customers order. At first we were thinking I guesssss it's ok bc she doesn't need to touch the actual foods. But then she refilled the Oreos with her money germs cross contaminating hands. Line out the door and only one of the employees was on the floor. The shop is over all dirty. Floors look like never moped. Nothing looks to be attended to or wiped down. The second employee should have been helping deal with the rush. The girl looked flustered. And is prob why she didn't stop to Wash hands or put gloves on. Would be nice to have someone on the register and then two people making orders as been our experience at other locations. Too bad this location is nearest to us, but will definitely make the drive to other location for a more enjoyable experience. I really hope management can get things into better shape & soon. read more

Worst service ever. Never going back and look at how messy my ice cream was made, the girl was in such a bad mood idk if she was just having a bad or something... no one said hello or asked me what I wanted I sort of had to start off by telling them what I wanted she literally didn't say one word to me paid $7 for a ice cream that was poorly made. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

Worst service ever ordered through postmates full size cups and was given not even one scoop of ice cream. Worst service would not recommend buying from here read more

I've been using this location as my favorite place to get ice cream for more than 10 years, I love the Ice cream that cold stone has and no one else prepares it the way they do. My one complaint is they often run out of chocolate sprinkles, besides that they have the best selection of desserts, including cakes. read more

Cold Stone Creamery - My favorite mix with my wife's no fair funnel cake - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

Wasn't looked at or said hello to until a notification popped up on the screen for a tip. Nice try, but no dice. Go to the one in Goodyear a little northwest! Much better customer service, and they usually give you a little more too! read more

So this was my first time in this ColdStone. I was not impressed. Compared to other ColdStones this one definitely needs improvement. It looked kind of rundown and dirty, but all we needed was a cake so we figured why not give it a try? Based on our experience here we probably should've gone to a different one. A lot of the cakes in the freezer looked like they were melted - not sure if they had a malfunction with their freezer because there was another one in the store wrapped in a blue tarp. Anyway, thankfully we were able to find a cake that looked okay. Customer service left much to be desired. We ended up waiting way too long considering 1) there were two workers and only one was helping the long line of customers and 2) people in line before us asked if we wanted to go ahead since we just needed to pay. Instead we ended up standing there awkwardly while our cake melted and the workers ignored us. They didn't even offer to write on the cake. read more

Was afraid to come here based off of the reviews. I had a gift card, so I had to take the chance. Service was prompt and the young lady greeted us when we came in. The young lady who made my order did very well. I have to take a star off because the young lady who did the second order forgot the fudge in the "Peanut Butter Perfection". The menu was right behind her, so she should have just taken a glance before making it. Small error that I can forgive but for those prices, I'd assume paying customers want ALL of the ingredients. read more

Ice cream was great always good and cant complain in this hot weather service was good there was a big line i have to say but you can tell they were really triying to be fast, will be coming back in here this hot summer. read more

Cold Stone Creamery - Nice place to hang out and have icecream - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

Came in yesterday and there were three workers. They were very kind and we had great service. Ice cream was delicious as always.

I am very disappointed with this place . I go and spend $25 buck and they can even let me use the restroom . And the all the kids that work there, think it funny . I ask if I can use it use they say it's out of order but there is no sign. Now I know why there are a few cold stone creamery still open . I would not come back again . read more

I refuse to go to this location because of an incident a few months ago. I received a coupon email to use at only this location. So we made the trip to come here and use it, we waited about 30 mins in line. When we got to the cashier to pay, the owner or owners assistant refused to let us use it because she said it had to be printed. The coupon email said NO WHERE that it had to be printed. We ended up paying the full price and walked out extremely angry. The workers are slow at what they do and the owners/managers refuse to work with you or even be kind about their rules. Will never go back! read more

DISAPPOINTED!!! I'd give this establishment no stars if I could. Normally Cold Stone is known to have fantastic customer service, but this is by far the WORST one I've ever been to. I really wish I had checked the reviews before wasting my time, and especially money, coming here. The employee working, whose name is Christian, was awful when it came to customer satisfaction. To start off, my husband and I walked in, to not be greeted properly until he had fished his conversation with a friend, as if the customer is unimportant. Next, I tell him I want one regular waffle bowl and one chocolate, to go with our ice cream and mix. I then tell him I want cheesecake ice cream, with strawberries, bananas, and cheesecake bits. He grabs a scoop full of cheesecakes bits and literally put 5 tiny bits in my giant bowl of ice cream. So I ask for a little more and of course he ends up charging me extra. So after he puts together all my mixings and mashes them together, he doesn't ask which bowl my ice cream goes in and just drops it in the chocolate waffle bowl as I'm saying "wait! Wait! Wait!" And drops it in anyways. Then tells me that "is this just fine, or else I have to make it all over again; I can't just swap out the ice cream." I can't believe how serious he was! So I tell him it's fine, and he acts like he is doing me a favor by saying "well I'll just give it to you for the same price as the regular waffle bowl." He didn't even mix my ingredients well! They were still in chunks, bunched together on one side of my dish :( my ice cream came to $7.12 when it's normally just under $6. Next is my husbands ice cream. Christian (the employee) doesn't have any sort of vanilla type ice cream, placed out, nor wants to get it. I know for a fact he has some in the back, but when my husband asked for it, he says they don't have any, and persisted to rush us, as if we were taking too long to figure out what "other" ice cream he wanted instead. Christian decided to be a lazy, worthless employee, and decided he just didn't "WANT" to go get the ice cream; probably because he has a closing shift and doesn't want to deal with filling the empty ice cream slots (which were quite a lot) It's too much extra work for him. That was some straight up Walmart customer service. Absolutely poor!!!! So anyways, he asks what toppings my husband wants, in a rude manor, then gathers them, and of course skimps his toppings too, then doesn't mix them well at all, once more. Our $15 ice cream was already melting and I hardly had any toppings, along with the wrong waffle cone! What an incompetent, selfish, lazy, worthless employee! He was such a dick and lacked complete customer satisfaction. I will not be spending any more funds at a local Cold Stone. I will be sticking with DQ after this poor experience. Do yourselves a favor and fire your employees or shut down!!!! read more

I went to te restroom befor I ordered and it was GROSS!!! Who knows how they keep eerything else so I walked out!!! Nasty!!!