Aurihs was amazing! Handled a long line all by herself. Much appreciated! Super friendly! Thanks again! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cabazon, California

Third time mobile ordering waiting the 17 minutes only to get here and them just barely start making it. Maybe not offer mobile ordering. Staff always friendly but still. read more

Love Cold Stone! I think it's the best ice cream chain in the U.S. The concept of mixing in your own ingredients is brilliant!

The best ice cream shop out there. I can never get sick of the flavors. The service is fast and friendly, very personable! The store is clean no complaints! read more

It's cold stone so the ice cream is consistently good and when the staff is there the service is good too. I can't give it more than 2 stars though because they close the store 25/30 mins earlier than the posted hours constantly and randomly which can be really frustrating. read more

Staff is always friendly but the quality of ingredients is way sub par. I wanted to give this place a second shot after how bad the first one i got was and the same problem. The apples were so old they tasted like cigarettes in my apple pie ice cream. read more

We stoped by this store today and one of the employees charged us for the wrong price. We asked for a kid's scoop and she charged us for a like it. We were confused and we asked her if the kid's scoop and the like it cup were the same price and she kept saying it was. And later the other employee explained to her that she charged us wrong. But she didn't even say sorry and was trying to force us to buy a like it because she didn't know how to do a refund. So we said we just need kids scoop so you can cancel and charge again. It is not our fault. But her attitude was very mean and rude. She sighed and shook her head at us and gave us an attitude. She was like ordering us on what to do. She didn't explain what was going on and she was on the phone with her boss and we wasted about 30 minutes because of the refund process. She never said sorry and tried to kick us out without giving us a refund. I don't know how she could work as an employee with that attitude. I have no bad feeling with the boss but you should know how she acts to your customers. read more

Why would you close the doors 25 minutes before your actual closing time? Lazy staff! read more

Cold Stone Creamery - Hours of operation - Ice Cream & Frozen Yogurt Near Me - Cabazon, California

The was only one girl in the store working when we came in there was about 6 of us there. She did really great taking care of all of us. She was nice a patient. Was sad tho because they were not making smoothies at the time because if supplies but it is okay we got something else. Ice cream was great there is even an outdoor seating place to eat our ice cream read more

You can always have delicious ice cream at any Cold Stone. We were at the outlets and had a craving. The creations were great BUT , this location DIDN'T honor the Yelp check in!! They said it needed a bar code, so they could not apply it. Almost like false advertising, since we could have gone to a different place for ice cream, but chose it because of the offer read more

Great ice cream, located next to a chipotle so you can get dessert after eating lunch or dinner. Small location so typically it's not busy at all read more

I made the drive here for ice cream only to arrive 35 minutes before closing. The staff had already locked the door, looked me in the eyes and kept cleaning. Why advertise hours you don't want to work? read more

Stop to get gas at Morongo gas station . Decided to get some Ice cream at cold stone the stove was super clean , employees were very friendly will definitely be back read more

Basic interpersonal communication skills are a must for any customer service position unfortunately it's something this location is lacking amongst other things. No greeting & blank stares from both employees. It would also help if the employees were actually trained on how to make each item on the menu so that customers arent waiting 30+ mins for one item that was ordered 3 days prior to pick up date. read more

Today my family an I went to this place and one of the employees who was helping me with a really nasty attitude I was asking for what I want in to my ice cream and she was rolling her eyes people like her shouldn't be working in customer serving read more

Got there at 8:57 pm tonight and lady locked the door in front of me and shrugged he shoulders. Time to fire and rehire some new personnel. I'll never go back read more

I can say I received excellent customer service, they made a mistake but they went above and beyond to correct it. Would go again !

I just had the most wonderful experience ordering ice cream with my family. Haley thank you for being kind patient and making us some awesome ice cream bowls!! We love it!! read more

I could not be happier to have this place in our area. I loooove the staff. They were so patient with my kids as this was their first time there. I appreciate the staff and their flavors. read more

My girlfriend and I had just finished having dinner at Chipotle and she said she wanted ice cream. I love Cold Stone and could not have been more excited! We went ahead and placed our orders. Upon receiving her order, my girlfriend realized the selection she made had coffee flavored ice cream in it and did not like it. The 2 girls working at the store last night did absolutely nothing to even attempt to remedy the situation. This is where my disappointment comes in. It was my girlfriends idea to have ice cream, therefore, I couldn't have any if she wasn't having any. And when the employees refused to make her another one that she would like, that meant that I couldn't have ice cream either. I'm certainly not going to eat by myself in front of her. So we both left the store extremely disappointed and empty-handed. Normally, I would have let this go as I very rarely take the time to write messages like this. However, I have LOVED coming to Cold Stone ever since I was a kid and I felt the need to inform you about the poor customer service we experienced. Hopefully your team members can learn the important rule that the customer is always right. Instead they seemed focus on closing down the store so they could go home promptly at the end of their shift. Not a good look... read more

I've gone to this location a few times and I've always had great service. I get a discount from being a Morongo Casino employee so that's a plus. The coffee ice cream, TO DIE FOR! Mix in some m&ms and pecans and oh my god! heaven. read more

WOW! This place is great, the staff is friendly and sweet you can tell this is the first job for most, hopefully they stay awhile. I was helped by a young lady name Chloe ( I asked her name) she was very welcoming and wanted to make sure my grandson and I had a great experience. Very well mannered read more

Two guys behind counter, ice cream wasn't mixed at all they put the ice cream in a cup and put topping on instead of in it. We're not pleasant definitely do not like working there. And missing lots of ingredients that other cold stones have,which are main ingredients in their signature mixes. All around worst cold stone ever been to. read more

Was delicious as always. I get my same signature. BLACK FOREST. .cant go wrong. It's so goooooood.

Terrible customer service, everyone always looks mad and bothered. The girl who made our ice cream didn't even have the audacity to wash her hands before making our order and her acrylic nails didn't help the case.....It would be nice if she could have AT LEAST put some gloves on. I love the ice cream flavors, but definitely not the little attitudes and unsanitary behaviors they have here. Very disappointed to finally have a ColdStone back in the area and of course, it's ran by crappy people. Two stars because the Strawberry blonde is my favorite and it always comes out superb!!! But otherwise, I definitely don't recommend this spot read more

Great sorbet and a wonderfully perfect location. The only thing is tonight about yen minutes before close I witnessed customers being treated poorly and then bad mouthed. A young man and a woman wanted yo return their coffee ice cream because they said it didn't taste good. The cashier with the. braids and a cartoon-like squeaky voice told them it was rolled right and they cannot come back and complain after-the fact. They left and she had a conversation about it with other customers. When they left, she complained about the first couple to her co-worker. That coworker had just been visibly annoyed and impatient with me for trying to figure out what i wanted. I was left to figure out the napkin dispenser and had to tuen it around and empty it out to get a napkin. As the girls rushed me put to lock the door for the evening, the girl in the braids said, "Finally a customer who can figure it out, instead of complaining." These two young women are just not customer friendly. I wouldn't buy anything from them again. bAd vibes. read more

Whenever I come to this location they always have quality service and the ice cream tastes amazing! One day I asked for a manager because I wanted to compliment them and I was greeted warmly by the manager "Julissa" she was so nice and receptive of the positive feedback! Amazing job guys. read more

This place is amazing I love all the flavors and staff, they have great customer service. Haylie, thank you so much for the wonderful ice cream experience and conversation, keep it up! If you come to this cold stone I recommend Founders favorite or cake batter and snickers (for toppings). read more