This is my happy place. Always smiles from the girls and atmosphere it's always chill read more

Cold Stone Creamery - Cheesecake ice cream with a brownie and strawberries in a red velvet waffle bowl - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

I was craving a sweet treat, so my friend and I decided to go to Cold Stone, and it did not disappoint at all! We were warmly greeted as soon as we entered the store, which was great and welcoming. The employees there are so sweet and friendly to every guest that walks in. I got their cookie dough flavor with Oreos as my topping, and it was so delicious-10/10! I highly recommend Cold Stone whenever you have a sweet treat craving. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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Love the selection and toppings as always; however, the service at this location was very dry and unenthusiastic. I'm not sure if it was just an off day, but we came in with two excited little ones who greeted the employee with smiles and laughter. The response we received was a mumbled "hey, what can I get you," which didn't feel very welcoming. Our children were so excited about the ice cream that it didn't affect them, but a bit more warmth and positivity would have gone a long way. read more

I give Cold Stone 5 stars because the ice cream is so darn good! The staff are always pleasant, and I walk out happy. If you're not satisfied when you leave with ice cream, you are in the wrong place! read more

Closed at 10p but Google and the sign on the door says they close at 11p. Wasted a trip and this place is closed. Update your Google page to the right times. read more

Cold Stone Creamery - Closed at 10p but sign says close at 11p - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

Best ice cream in the mallard creek area! Never disappointed with their cake batter icecream!

The staff is very friendly and the food is out of this world! I loved the Arepa Mixta and highly recommend it for anyone trying Colombian food for the first time! read more

Worst cold stone I've ever been to. I was sooo looking forward to our date night ending with some yummy coldstone. I told the lady (a woman incapable of happiness and smiling) my two flavors and that I wanted a chocolate sprinkle bowl. She goes off and comes back with my bowl, I politely said I wanted topping mixed in as well. What did she do? Place a few on top. A whole day of excitement for this mediocre ice cream. My boyfriend asked for his order and she said "we don't do premium mixes." I'm sorry what? No way we found a coldstone that has an entire menu and they said they couldn't mix flavors. Her reasoning? She said "It's 9:30. We are basically closed" Ma'am, on a Friday night you are not basically closed. Or maybe, a crazy idea here, DONT WORK THERE. Laziness. That's what that is. He felt so uncomfy he wouldn't even speak up to ask for some toppings. He got a plain ice cream. Don't go here. The cash register lady was super nice but we were so done and our experience was ruined by this woman. I hope corporate looks to see who was working on May 2nd at 9:30 to see who this likely was. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

This location has been here for years now. And while I do love Cold Stone and visit occasionally, this store could use a good deep cleaning and an even better facelift. I asked about the yogurt machines that have been dormant for years and are now an eye sore, and the store employee told me that they will soon be replaced with soft serve machines that have already been delivered. I saw the boxes sitting in the store near the counter. Another eyesore. I hope the owner puts some money into this place because clearly people love it. Still leaving my 4-star rating because I keep coming back. read more

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The staff is very friend, the place is clean, they have a bench outdoor to enjoy the ice cream. I would come here again. I would recommend to family and friends. read more

Cold Stone Creamery - Butter pecan with yellow cake - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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Come here every week with my daughter. She loves cold stone ice cream. So of course for her birthday she wanted an ice cream cake from here. Unfortunately they could do everything she wanted but the icing. Only buttercream and she hates buttercream so she came up with a compromise. Cake elsewhere but order a quart of her favorite flavor. Finally took the time to learn more about their rewards program. Here's the deal: the app is horrible and still a work in progress. It wouldn't work right in the store, not even for the manager. Cold stone you are too large not to have worked out bugs in your app. Put your number in when you order to earn points. Don't try to order through the app. Not even worth the headache and you can't do everything anyway. BUT the quart of cake batter ice cream we bought with marshmallows mixed in was a hit! Made her so happy. This is literally the only flavor she gets when we come every week. read more

Cold Stone Creamery - App is not easy to navigate if you're trying to order. - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

Cold Stone Creamery has always been a favorite of mine, but due to the pandemic I'm very skeptical of the places I go to because not all businesses have social distancing measures in place. I am happy to say that Cold Stone Creamery was on point with posting and enforcing safety procedures for their staff and customers. They only allowed five people in the store at a time and the patrons outside had to wait six feet apart on markers. The only down-side to my visit was they didn't have as many flavors as they usually have so I had to settle for what was in stock. read more

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So I've never been a huge fan of Cold Stone. Always seemed overpriced to me, but they do have nice selections and we had a sweet tooth craving. Came on a Sunday afternoon. Due to Covid19 they have reduced hours from 5-9. I got a small watermelon sorbet and my wife got the Cheesecake Fantasy in a Like It size. When I checked in on Yelp, I received a 10% off my order when presented to an employer. I showed it to the cashier who said she never heard of it and she got her manager who said the same thing. He was very apprehensive to honor my discount. He did provide it to me, but with much attitude. With the pandemic we are in it is no time for attitudes when people come out their homes to spend money with you. I do not believe I will be returning to this location. read more

Cold Stone Creamery - COVID messing up stock - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

High prices but good quality. Came in a few minutes before closing (wasn't purposeful that late). They did a great job with mixing all the ice cream and fixings together, we ordered the mint mint chocolate chocolate chip and the birthday cake. Both were great, well-mixed, and worth the price. The ambiance was very casual, and the music was a little loud but we didn't stay there to eat. Service was quick and nice. read more

Staff was amazing, very friendly and welcoming. Yes you customize your own order, but where do i start, me and my wife ordered our own pints and they went above and beyond. They made sure our orders were filled to the top. upon entering to leaving the building/staff was welcoming. read more

Just lost a customer. Didn't realize they had temporary hours and that they didn't open until 12pm. However, door to business was open so I walked in. The young lady walked in back, came out and said they didn't open until 12pm. As I walked out, I pulled out my phone and it was 11:48am. 12 minutes too soon but 12 minutes too late for Cold Stone. read more

I'm not a big ice cream lover but whenever we are in the area it is a must have for my son. He will forgo dinner for icecream. It is very exciting to see them mix in all of the extra goodies to make the icecream the absolute best. Oh and because I checked into Yelp we got 10% off of my bill. That was definitely a pleasant surprise. The icecream was so good I hate I didn't get my own cup to go....next time. The cashier didn't seem so friendly but it could have been due to a long night!! read more

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Staff was so pleasing. Ice cream is always great quality. Loved the cake as well. Very clean & neat also.

This location is a always friendly and has fast service! I recently i found out you can get quarts and pints! i love the combination of Chocolate ice cream, Peanut butter squeeze,Caramel,Pretzel,and almonds! read more

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Took my son here few times & outside sitting with shade or sun display is nice to enjoy our ice cream each time! read more

Cold Stone Creamery - Coffee & Cotton Candy - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

There's not enough of cold stone locations as is but this is a cozy location a little outwards from most attractions. JW Clay would be more ideal. Anyhow, I knew exactly what customizable treat I wanted. I wondered if it was doable. Yes it was! I got lemon gelato/sorbet with buttercream cheesecake, yellow cake mix-in as I had been wanting lemon creme cake for a while now. Talk about delicious! read more

My man was like I know you want some ice cream, so go ahead and treat yourself. So this was all the coaxing I needed and off I walked into Cold Stone. I had not visited a Cold Stone in a couple of years and was actually looking forward to it. But I walked in and the store was not in the best presentable manner. It felt dingy and offputting. I was serviced fairly quickly, although there was not a person behind the counter when I walked in. I went with a favorite but made an adjustment to the flavor of the ice cream. My ice cream was creamy but it melted so fast. Much faster than I ever remember and this just turned me off. It was rich and sweet and definitely satiated my sweet tooth but it didn't make me feel happy. And shouldn't ice cream make us feel good. My son didn't have the same problem I had. He devoured his chocolate and gummy bears and was just as happy as can be. Not the worst, but there are other options in town that I just don't think I would come back. read more

Cold Stone Creamery - Founders favorite but subbed with red velvet - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

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Both times I've been to this location they've been out of the Chocolate Silk... very disappointing...

Easily my favorite ice cream place but the service is ridiculous. It always has been and always will be. They continue to hire unprofessional people who cannot deliver good customer service. The inside is always dirty and I probably wouldn't eat there if I saw what was in the back. They offered me a "free" waffle bowl because they were trying to get rid of the stale ones. I think I will stink to the concord mills location! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

I am not a fan of cold stone too sugary for me but my husband does. It was his birthday I ordered a cake from this location it was Convenient. Well I walked in with 2other women the young lady was so busy making waffle cones we stood there and waited I had no choice I ordered a cake online and already paid. She never greeted anyone finally she walked over to help the two woman not once did she greet me. customer service very poor 5 more min passed and a young man walked in I thought he was a customer he had on crocs and sweats very comfortable but he did great me and got to work right away without washing his hands had one glove on. I gave two stars the cake was surprisingly neat and good and I don't like CS at all. The young guy did have the common sense to speak and help right away Unfortunately waffle girl did not. Thank goodness the cake was good. read more

Update!!! They have new employees since last time I wrote my review. Actually, it's the same girl every time. She probably thinks I'm nuts going in so often...but she is extremely nice. I talk to her about all kinds of things and she's always sooo nice and listens. Glad they found her. Love the ice cream...my favorite out of all the chains. I can't even go to another chain anymore because it doesn't compare. They got a new cookie dough without eggs. It's pretty good! Ask for a sample. :) read more

Based on customer service only ! Went there to get some ice cream and was left a little disappointed. I asked if I could taste 2 ice cream flavors because I was unsure what I wanted and the server said they don't do that anymore because of COVID but the have the tester spoons next to the the ice cream holder. I would've been okay with that if they enforced mask at the door, ever customer in the store didn't have a mask on but they're so worried about COVID , yeah right whatever. I asked "okay so what if I don't like the flavor?" The server said "oh well" some customer service lol. I also asked if I can have my ice cream in a cone then he proceeded to put it in a bowl. When I said "I asked for a cone" he just looked at me for like 3 seconds and then said "I know it's because you're getting it to go" like ?????? There are no policy stating 1 there's no samples are 2 that everything has to go out in a cup instead what the customer asked. Idk it was just a lot of unnecessary attitude for stuff I wasn't aware of. Probably won't be returning to this location. read more

My husband and I stopped by this location on a date night only to find it closed during normal business hours. The three employees indicated they'd unlock the door in 5 minutes. We went to DQ and it was delicious! read more

Walked in at about 9pm with 6 separate orders! The young lady begind the counter was nice, courteous, and professional getting all of our orders right and out in a timely fashion. Can't get much better than that! read more

Cold Stone Creamery - Founder's Favorite, but with cake batter icecream - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

I like the creativity and customizable creations at Cold Stone. This location is near my office and I can see it jammed pack with people during the summer. I do admit, I don't really have a sweet tooth but the craving for ice cream hits me every now and then. It's good to have a place like this so close and convenient... especially near good lunch spots like House of Leng and Firehouse Subs. read more

I got to know Cold Stone from the store in Concord Mills. The same quality and deliciousness over here too. I prefer the warm staff in the mill, though... Anyway, i really enjoy the germanchokolate... read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Charlotte, North Carolina

Great ice cream always! Horrible staff!! Kids working that have bad attitudes, horrible language, and zero customer service. Won't return to this location, concord mills has much better service!! Close this one down or hire different people! read more

I love their icecream but .... I placed my online order at 6:19pm and went in at 6:35pm (when they said it would be ready) and I went in there and it still wasn't ready. I didn't get my icecream till 7:05pm. I'm very disappointed in the work ethic today. read more

Advertised to close at 9 pm, I showed up at 8:34 and was refused service because they were "closed" despite there still being a few people in line being served. You can't just close 25 minutes early because you don't feel like serving customers until closing time. It would have taken 5 minutes to serve my two friends and I. read more

I love Cold Stone. I HATE THIS Cold Stone. Never enough staff. The staff that's in there is undertrained. Never any customer service... just rude little kids mad about making ice cream. There have been many times where we've come in and waited over 30min in line for a lackluster product. Do Not come to this Cold Stone. read more

My boyfriend and I came here today because he wanted to cheer me up with some ice-cream because I received very bad news earlier in the day. The 2 employees that were there today 04/13/2021 at 7:00 pm should definitely receive some classes or instruction about costumer service. I'm never this harsh with any of my reviews but I have never seen rude employees in cold stone, they are usually super nice and polite. To start, My boyfriend asked how many Oreos were in their Oreo special and the lady literally got mad because he wanted an extra Oreo in his ice cream (which we were willing to pay). Then we go to the cashier and she is like "card" without saying the total, she swiped it and slammed the card in the table and said here you go. We noticed she charged us $22 for 2 "love it" ice creams ($7 each with tax), so we asked her why was it so much and she said you got 2 ice creams it's $7 each with tax (with a very bad attitude) and we just looked at her and she said oh yeah I see and she called the manager for a refund. So the manager came, and my boyfriend tried to tell him about the girl's attitude towards us and all he said was "don't say anything about my employees or I won't swipe the card for your refund" then my boyfriend was like man I'm just trying to tell you what she did and he said "I said it once, if you say something else I'm not swiping the card". I was so shocked like the only thing my boyfriend said the first time was "hey she was taking to me in this way and she didn't know what she was talking about". I have never seen a manager literally threatening a costumer about not issuing a refund (because of their mistake which they didn't acknowledge) because of a complain due to a horrible attitude. Because I was so shocked, I went back because I wanted to tell him as an advise that they should be nicer to people because they don't know what people is going through. So I went there and told the manager "just as a small advice, please try to be nicer to people because..." and he interrupted me and said ok have a nice day and literally turned around. Honestly, I understand if you are going through a situation and you are having a bad day at work. However, this was just over the limits. The only reason I'm giving them 2 stars is because their ice cream it's always wonderful. read more

Ice cream was good. They were out of a lot of different flavors and the place was very dirty. There were things spilt on the counter and the floors were very dingy. Most of the tables were dirty and sticky. read more

Great friendly staff. Helpful when questions was asked. My ice cream was really good. read more

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Really good as always... I think it's better in the winter lol. Long waits sometimes but that's because there can be long lines.. that's just how good this commercial product is. read more

Although the lines are typically to the door, they always have a good attitude and the ice cream is always yummy!