Ordered online and was on my way to go pick up and cold stone cancelled my order last minute. Seriously terrible customer service, very disappointing. read more

in and out, in about 10 minutes! the staff was kind even though it was very busy! clean lobby and the ice cream was good!

My son loves ice cream cakes and why not get him one for his Birthday. My fav would have to be anything Chocolate Brownie. Service is fast and ambience is just a chill place. read more

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IF YOU HAVE A PEANUT ALLERGY DO NOT GO HERE! This location has no care to keep nuts separate and has nuts all around the topping area and ice cream mixing around and containers! Failed to say anything until after she gave me two samples. Then another female informs me they can't even provide service to someone with a nut allergy due to lack of standard food safety precautions! Will be reporting to health department while I wait for a room at the ER. SMH read more

This is our go-to Cold Stone location; easy to access, plenty of parking, and always tasty! The staff is always friendly, and usually has a great recommendation for the undecided. All the negative reviews on wait time - misguided. The name should tell you all you need to know - 'cold stone' is a process, not a scoop-and-deliver fly-by-night operation. It's always worth the wait, and you can count on that being a line out the door on a hot, summer afternoon because it's that good! read more

Cold Stone Creamery - Great menu options available! - Ice Cream & Frozen Yogurt Near Me - Covington, Washington

I deliver Uber Eats and I love to pick up from this place. The order is always ready and always has the spoons in the bag. Bags are stapled shut for a perfect in and out and hand off to the customer. The options are endless if I want to order a special treat for myself. The shakes are wonderful. I have never had a bad mix. Plus the employees are very kind and never seem annoyed by your order. read more

Not bad. I do like how cold stone does provide one candy topping and mix two flavors at once for free. All seem friendly.

Jeremy makes sure that you get what you pay for at his store. I truly appreciate his kind and generous response to previous bad experiences and he makes sure each time after that you are satisfied with your ice cream and experience at his store. He listens to what you have to say unlike a lot of other businesses. You can tell that he cares about his customers. Thank you for running this business so well! read more

The long waits are not worth the time nor the money for this quality of ice-cream. Just not that good and the all teenage help is least than efficient or professional read more

Showed up on June 13, 2024, at 840pm and 20 people were in line. Line was not moving. Ridiculously managed.

Its normally amazing ice cream but customer service is a part of that. When we pulled up to the store at 9:28pm on a Saturday, the 3 girls inside told us they were closed because it was apparent that one of their boyfriends were outside waiting.. The lights and everything was on and all they just said was "sorry we're closed." On weekends they're open till 10:00pm. It even said so on the door/website... We just took our business to Baskin Robins instead. They gladly took our order and stayed up to business expectations. It was just rude honestly. If they pull the same thing, go to the baskin robins across the street by the Fred Meyer... At least you'll know for sure they close at mentioned store hours. read more

If zero stars were possible.... The young lady that was working the after mid afternoon noon shift on Tuesday 4-6-21 was very rude and unwelcoming. She clearly did not want to be at work. Thought we'd try Covington since it's closer. We'll stick with Kent thank you read more

I ordered the Founders Day Ice Cream Special, specifically told the girl who was Not wearing a mask No pecans. Brought it home & guess what packed full of pecans. She was to busy tacking to her coworkers instead of paying attention to her guest. Luckily I'm not allergic to nuts! Haven't been there in quite awhile, will not be going back. read more

We live 5 minutes away from this location and as soon as we got home, we opened our ice cream tub to find it not filled. This is very disappointing. read more

Cold Stone Creamery - Jst opened, we live 5 minutes away... not even filled. - Ice Cream & Frozen Yogurt Near Me - Covington, Washington

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Wanted to give a special shout out to Jayden at this location! I placed an order for pick up and decided to forgo one of the signature creation ingredients. When I got home and opened the bag, there was a side of this ingredient along with note from Jayden saying that they insist I try the ingredient because it is so good! It was an extra special touch that made me smile! Go Jayden!! read more

The staff was fantastic, and the ice cream was delicious. Two stars because it was 95° inside during the heat wave, and whoever owns this franchise had not sent their workers home. If you can't provide a decent working environment, you don't deserve to make money that day. We left a generous tip, which I hope helped, but I'm astonished their good-tempered staff hadn't quit. read more

We ordered two ice cream cakes with custom mix-ins, and they got everything exactly correct! The cakes tasted delicious, and were delivered on time. read more

Visited store at 4:00 PM, this store is in a desperate need of a remodel. Thought about walking out right away but it's been awhile since I had Cold Stone Ice Cream- there was a father and son in front me who ordered ice cream cones with no mix ins. When the employee realized she scooped out the wrong size she dumped the ice cream back into the display directly from the cone- no thanks. read more

I usually come here when I need my chocolate fix. It is located in a beautiful shopping center next to a wonderful Thai place. Thai then ice cream! Everyone is so nice. If you want to sample any ice cream just ask, they have no problem doing so. The choices are endless, anything you love they have. I tend to stick to my favorite I made up and you should go and make your signature ice cream fave! Super clean, front row parking, and fast service. They have seating inside as well. Give them a tip and watch them go crazy! lol read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Covington, Washington

Besides the impolite stoner style service from employees it's the lack of cleanliness for me. This is place is very dirty. I have tried this multiple times and it's equally disappointing every time. Last time I support this place. read more

Something has changed with the ice cream quantity. We normally order through Uber eats these days, we split ice cream up with our large family. The last 3-4 times the ice cream is barley level with the bowl. What is the point of the bubble lids?? I did call to talk to the manager because this ice cream is expensive, they are now weighing ice cream. Again why do they have these obnoxious bubble lids?? It is laughable and unfortunately we are done coming here. Less ice cream but no change in the amount of ice cream. Manager was extremely nice, I was not rude as he does not make the rules, this is a corporate thing. Not his fault at all but now I know. read more

My husband loves Cold Stone Ice Cream. Usually he patronizes the Factoria location but he was near Covington and stopped in to order quarts of ice cream for a special occasion. The girl at the counter said she had no lids for the quart size and apologized. She had notified her management several times the need for quart lids but to no avail. I am surprised. One would think management would rather sell quarts of ice cream rather than the smaller containers...they are losing sales. This enterprise won't survive not with the lack of management support. read more

This place is absolutely filthy. We used to go here quite often and it was fine but now it's an absolute mess and dirty. The ice cream freezer has been broken for quite some time which I have no problem with. The issue is that it smells like sour rotten milk the minute you walk in. Almost glad I have to wear a mask . And to make matters worse I ordered the medium cup which I paid almost $9 for and it was a little more than half full. I had to say something. The kid working said they just had a meeting and were told by management that they should be able to see a hole to the bottom otherwise they are too full. Really! So I basically paid almost $9 for around 3/4 of a cup of ice cream. I'm done! Will not be going back to this one of this is how they tell employees to take care of customers. Or the one at Kent Station which I believe they own also. read more

Great ice cream, great service and very reasonable prices. Family friendly and awesome fun environment our family loves this ice cream shop.

My favorite place for ice cream! Family friendly, best part is they make their own ice cream and use fresh fruit, no added sugars. Very reasonable prices too. read more

Arrived here at 9:30pm and was told that the shop was closed, I told them it says on the website and google that it closes at 10pm and we'd just travelled 2hrs to get here but they wouldn't serve us. Pretty sure they just decided to close the shop early in which case that is beyond terrible customer service!! read more

Great place. Come check it out. Delicious and friendly clean staff. I was very impressed with the place. I will for sure be coming back again soon as possible. read more

Ice cream was practically melted and I got a total of 7 gummy bears ! I guess online orders aren't a priority

Stop being a mask nazi to customers. I'm a fully vaccinated person who had a mask on anyway even tho our Governor changed his mandate. I don't need you telling me to pull it over my nose. Just scoop the ice cream, ok? read more

We came here a few times throughout my pregnancy cravings. Service was meh but the ice cream was good. We also pre-ordered a cake and when we came to pick it up, the employee was very dismissive. He just told us to grab a cake out of the freezer. What's the point of pre-ordering and pre-paying if they aren't going to reserve one? He didn't even ask to see proof that we had ordered it. read more

I stopped in last night to splurge on some creamy deliciousness. No one else was in line so I thought I would be in and out fairly quickly. I waited... And waited... I called for help, and waited... no one came out for about five minutes. The employee explained that the dishwasher was very loud and she doesn't always hear the cow bell when guests arrive. Understandable, (but maybe management should come up with an alternative?!) we went ahead with my order. I ordered a small size coffee ice cream with Oreo and Heath. I was pretty disappointed once I got it home. Melted ice cream was spilling out of the stuffed container, and it had very few toppings in it. Granted, it was only five dollars, but I still feel like I was gypped. I hardly ever stop for ice cream... This should have been a special treat. Instead it was a long wait and a disappointment. :( read more

I had the absolute worst customer service experience of my life at this cold stone today! The so called manager, as he claimed to be, did not greet my mom and I upon arrival, was snapping and being condescending to my mom who wasn't sure on how to order her ice cream. I spoke up and said he needs to stop being rude to my mother. He proceeded to yell at me, act aggressively by throwing his arms up and throwing down the waffle xone and threaten to call the police on me after I asked to speak to the manager or owner for how ridiculous he was treating me! Not to mention I am 9 months pregnant and in no way threatening! I did luckily talk to the owner who was extremely nice and apologetic and offered to send my mom a gift card since it was her birthday after all. If this "manager" is not fired, I will never visit this establishment again! read more

Cold Stone. The add-your-own toppings bar before Yogurtland and Menchie's made their way into our hearts. It's not cheap, but it's very rich. And filling. I'm speaking from experience because right now I have a food baby. And he's a big'un. The gal at the counter made my night because I wanted my brownie sundae and Love It to go... so she bagged everything separate that needed to be separated. Nobody's ever offered to do that before... so tonight is the first night that my bf hasn't had to have melted ice cream with dissolved whipped cream. I'll be back when in need of some filling dessert. But I shouldn't have tonight. Oh boyyy should I not have. read more

Google details show staff are required to wear masks but they are not and the manager has admitted he allows exceptions under non-applicable HIPPA laws and doesn't consider mask mandates to be law. read more

Always stinks of hard core bleach and chemicals and cleaner... service is terribly slow. Very dissatisfied with the customer service and environment read more

We like to go to Cold Stone because of flavors and variety and instead getting a half gallon from the store-you get your one serving fix. So this what we attempted to do on Saturday evening. I ordered a Like it Size in a chocolate dipped waffle cone with 2 mix ins. The clerk scooped out the ice cream-puts it on the refrigerated counter-then tells me we don't have the chocolate dipped waffle cones. Shouldn't he have told me this before he scooped out the ice cream?? I told him I didn't want it then-the most amazing part-he put it back!!! Just WOW-makes me not going back!!! read more

The girls working were very friendly and service was pretty great! Some of these reviews are a bit dramatic. This Cold Stone location is one of the better ones! read more

THE CADILLAC OF ICE CREAM! It doesn't get any better then this place. The Ice Cream is tops. Their Birthday cakes are even better! And the young ladies that work here seem to always be pleasant and cheery. Tip them and you get a little ditty! read more

This place is either going out of business soon or it's being mis-managed by somebody who has no idea what they're doing. It's pretty dirty and beat-up. One side of the ice-cream making area is nothing but paper and debris now. When it first opened it was fun, the quality of the ice cream was awesome, and the inside was fun and inviting. I looked inside the cake cooler and several of them had obviously been in there for quite a while. One even appeared as though it had melted at one point. . . the decorations were slipping off the top of the cake. So sad. . . but we won't go here again. read more

yo i got cotton ice (the only good ice cream they have) i also got m&ms and got 10 minutes later i find a gummy bear in my ice cream dont know how to feel rn.. read more