Do not rely on this store for your kid's birthday cake. We were contacted the day before to confirm the cake. My husband showed up on my daughter's birthday and was told they didn't make it because of AC issues ... no one told us before that this was an issue and there would be no cake. They said they were not allowed to issue refunds and offered to give us a cake later that day (which would be after my daughter's birthday celebration was over), and the manager would contact us for refund. 20 days later, 3 phone calls and we still have not received a call from the manager and we still are out over $65. read more

- Went to Cold Stone this Sunday afternoon pleasantly happy but this shit ruined my day. Ice cream tasted like paste and costed me a grand 10 dollars for a normal scoop. Dunkin Donuts mogs this place. read more

Such an awesome place in downtown Evanston with rich, creamy, delicious ice cream! We have several options in the area but when we want good ice cream or a special treat, we come here!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

I don't know why I'm so out of the loop with what's going on in Lincoln Park, but just like a restaurant across the street from here, I have NEVER heard of this place. I used to hang out in this area for three years straight for dance class and grad school and just totally overlooked it. It was founded in 1988, and I have no clue when it came to Chicago though so maybe I didn't. I just had a sweet tooth after leaving Blue Sushi across the street (and didn't realize they had a dessert menu). I could not care less about cake, donuts or pie, but I can demolish ice cream and/or candy like nobody's business. The problem is, as a second-round vegan, it's tough for me to find nondairy desserts. I poked my head in here 99.9% sure they were going to say everything was dairy. I was pleasantly surprised to find out that they had a new Silk chocolate almond milk ice cream. I wish I caught the lady's name that was there today because she was so bubbly and friendly. When I stared at her in confusion after she asked me did I want "Like it, Love It or Gotta Have It," I realized this order was about to be involved. I like the way that the employees mix your toppings around in the ice cream instead of dumping them on top where you end up eating them way too fast. A family member stopped to take my pic while I tasted a spoonful, and I guess I looked extra happy because I caught the lady behind the counter smile as big as I did. Happiness is contagious. Anyway, love the place. Love my almond milk frozen dessert. There's only one table to sit at and someone was there, so I flopped down on a nearby bench and enjoyed my birthday sweet! read more

Cold Stone Creamery - There is only one table and a family was sitting at it, so I got comfortable on a nearby bench to enjoy Silk almond milk chocolate dessert. - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

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This is one of my favorites and my go to comfort food places. I literally have ordered a quart of custom ice cream from here and they created my ridiculous order with a smile. Even I order online and they don't accept all of my ridiculous requests if I call them up they are so happy to accommodate me and make me exactly what I ask for. It is so stinking delicious and can addictive so I have to be careful with this one! They also have seasonal flavors, like cinnamon bun . The moment you step in to the shop you can feel the hospitality of the workers even though the shop is small. My favorite order is the large size made up of mostly cake batter with a little bit of sweet cream and a little bit of cookie dough ice cream and then actual cookie dough at least 3 and sugar crystals. This place is a staple and it better never leave Evanston! read more

First I will say that the ice cream at this location is typical Cold Stone ice cream and the workers are friendly and helpful--that is not the issue, which is why they get 2 stars. That being said, I don't know what is going on with this place, but every time I go in there it is incredibly filthy. This last Friday we stopped by, hoping to eat inside. When we went to sit down, we looked down and noticed hundreds (and I'm not exaggerating) of ants pouring in from a small crack under a wall, and they were all over one section of the floor. I whispered this to a worker, not wanting to make a thing of it, and she very lowkey said "oh, wow, okay." In sum, no one seemed concerned, and there was no effort to clean it up. While I've not seen the ants there in the past, every time I go in it looks like the floors need a good cleaning. We won't be going back. read more

We have given this Coldstone location so many chances, but think we have finally reached the last straw. Service has always been poor, cleanliness questionable, but now the ice cream also sucks. We stopped in a month ago and sampled several flavors as they looked very iced over, and they were in fact inedible. We just left without ordering. We door dashed an order tonight, thinking certainly this issue would have been resolved. But unfortunately the order that arrived had incredibly icy ice cream. So disappointing! read more

Worst employees ever. The one with her face covered in pimple patches creates a biohazard. She is short and sickly with a dark hyper-pigmented complexion. She stood over the ice cream mixing station picking at her pimple patches for over an hour before she cancelled my order. I had to re order and drive downtown to pick up coldstone for a birthday party. Horrible service. read more

Cold Stone Creamery - Empty Store - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

The actual story itself is not the best place to eat. But none of the ice cream is delicious. Service is kind of quick teenagers always attending. But it's simple it's ice cream. All they have to do is scoop and serve and it's never a problem. Ambience is not the reason I would come here. Definitely the classic flavors are the go to. read more

The best ice cream in the area, with such a wonderful staff that excels in making an ice cream to your hearts content!! If you want to create something Limited Edition, with ingredients of your choice to be devoured on a hot day; or shared amongst your friends. Why settle for something bland, when you could have a very sweet, savory, and exquisite treat!! And the owner, whoever he is was a delight in these tough times read more

Cold Stone Creamery - A happy Furry - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

I love that you can create your own ice cream or shake! They have the basic flavors plus a little more. But, you can mix it all up with endless possibilities! They have so many yummy topics that it's almost hard to pass up! I'm glad they don't weight the ice cream with toppings (like fro-yo places). The place was quite small and tight with, I believe, just 2-3 tables. There were 2 employees. Every time we have gone (2 times to be exact), we have been satisfied but suffered brain freeze. read more

Cold Stone Creamery - Waffle cup (vs waffle cone) with chocolate Oreo and peanut butter ice creams with Reese's peanut butter cups. - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

Great ice cream, and better service from the wonderful kids working! Will definitely revisit again read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

Cold Stone is always a happy place for ice cream, and this location isn't an exception to that rule. Unfortunately, the store is small, cramped, and probably gets more online orders than it can handle. The best part of Cold Stone is being able to choose a base flavor, then add in additional toppings/ingredients, which a staff will mash and mix up. In a cramped space, that means there's a limited number of employees at a limited number of mixing stations, working on orders that take time to put together. Long story short, expect a wait. The ice cream itself is deeeelicious! Love "The Founders" signature creation. Sweet cream, brownie, pecan, chocolate syrup, caramel.. Just wow. read more

This store is absolutely filthy from the ceilings to the floor. It's gross! It is months and months of grime and filth. They need to close down for a week and deep clean. I honestly don't know how the health department allows them to operate like that! This is where you make food....making a purchase here is telling them it's ok to be filthy. read more

Was craving some ice cream so stopped by for some dessert. Oreo overload is delicious if you love cookies and cream. The portion is pretty big so I usually get a small. Sometimes the long can get long due to the lack of employees. Seems to be the case for every cold stone places I've been to. read more

Cold Stone Creamery - Oreo overload - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

I thought I would love this place but unfortunately they had no air conditioner on and the ice creams were already melting while we were buying and I orders cheese ice cream and it taste like yogurt they are reasonable but not worth it I might not come back, they were clean but not wearing gloves while serving the customers read more

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I've never ordered one of their signature ice creams (with 3 mix ins) because they're so expensive. But we were celebrating so I gave the summer cheesecake a try. This is a waffle cone with cheesecake ice cream, gram cracker crust , strawberries and blueberries. The flavor was great l, but for $6, I can go to a truly boutique ice cream shop like Jeni's and get three mini scoops of fresh made ice cream with better ingredients. Also, the strawberries and blueberries weren't fresh. They had that awful syrup on them. I do like cold stone for the experience of watching them mix in your ice cream, but I just can't justify the cost. read more

Cold Stone Creamery - Too many choices - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

You can never be disappointed with the Cold Stone ice cream itself, though it can feel pricey compared to other ice cream places. I think things could be a bit better organized with basic things, like not having people sign their receipts with a thick name pen or filling up the napkins. read more

15 dollar tub of birthday cake with 6 toppings and it was all freezer burned with ice..pure ice! And my son got a love it whichever the big one was.. nothing but ice..clearly the birthday cake batch defrosted and froze over! When there is nothing but kids running the Evanston store why would they care..won't be going anytime soon read more

Cold Stone Creamery - Birthday cake with my added toppings.. Nothing but ice cycles! - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

We did not have a positive experience today, 9/12 around 1:30pm. I had been coming here for years but will not return. The workers were not friendly. No cones available for purchase. We ordered love its and the dishes were 2/3 or 3/4 full and used a small amount of mix-ins. The worker slammed our drippy ice creams on the counter. I know everyone has hard days and that these continue to be trying times. However, we were friendly (I think!) and were the only customers in the store. I just was hoping for friendlier service and to get what we paid for. read more

Sanitation is extremely lacking. Servers don't wear gloves but touch everything. Very limited dairy-free options (1 flavor... Chocolate made with almond milk, and it's chalky tasting. There are so many potential customers who can't eat dairy, and many dairy-free options in the marketplace now. It's a huge miss to not have more offerings). I try this place once each summer to see if it's gotten better, but it just gets worse each time. It's really unfortunate because it's in a great location. read more

It was the night of fourth of july and the line was long I get they were busy, but these two workers who were i'm guessing around 16-17, kept goofing off with eachother and the guys behind me who ordered after me got their ice cream & shake before I did. They took forever to get my shake, so I ended up leaving because I was missing the fireworks. One of the workers name was Niko or something. The worst workers ever will not be back for a while. read more

The place is clean and the service is prompt and friendly. There are only two tables in side and only a few chairs so seating is extremely limited. They do have picnic tables out front but that only helps when the weather is nice. I'm not a big fan of their ice cream. It melts quickly and just isn't all that great. That being said they have a huge amount of toppings and creative combinations along with allowing their customers to make up their own combinations. Additionally their milkshakes are pretty decent. I would recommend they turn their music down though. When we went in earlier today it was blasting so loud that even after I took my hearing aid out I could hear it just fine. So, if you are on the go and just want to grab something on the way this is a good option though as I mentioned I'd recommend their milkshakes over their ice cream. read more

Terrible service. Didn't acknowledge my presence until another patron (who happened to be white) came in. He hands me my order (doordash) which luckily was mine, but assumed, didn't even ask if it was mine. If I'm correct this is a black owned establishment, so this is even more insulting to say the least. No worries. Our business is gone. read more

Excellent ice cream. We had purchased a ice cream cake for a graduation party. We were able to custom build it with the ice cream and ingredients that we wanted. The cake was very good. Nothing but great reviews for everyone at the party. The owner was a very nice guy how went above and beyond to make sure we were happy. Will definitely go back form or cakes or just ice cream. Thank you cold stone. read more

Purchased an ice cream cake for graduation.  Man, that was good.  When placing my order the person taking my order suggested adding waffle cone into the mix and my goodness, the cake almost became the center of attention.  Delicious!! Thank you so much! read more

Yes, like the most recent reviews, the ice cream was melted from a broken freezer. and they had to get it from the back. So what, things happen. BUT 1. The employee did not mix or crush up the ingredients. I just received a blob of icecream with whole pieces of a pretzel and blobs of peanut butter not even mixed together with the ice cream just in there. Maybe she was under a lot of stress from they poor circumstance that they had to be forced to work under with a broken freezer. 2. The chocolate ice cream had zero flavor. It was the most bland ice cream I've ever tasted. That is definitely not the employee's fault but management for ordering tasteless ice cream. read more

Such a pleasant experience with the super friendly staff and a decent selection of ice cream flavors and mix-ins toppings. read more

Cold Stone Creamery - Cake butter with Nilla wafers and cheesecake with strawberries - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

I just love love love this place!!! I usually like simple single or double flavored ice creams, not huge "mess" or "blizzard" preparations - but I like how they can put in one thing into your icecream and mix it and whip it and make it oh-so-good! Only problem - they won't give me a Kids scoop and I can't finish the others on my own - solution: take the bf with you! HAHA read more

We came in on 08/20/22 at 9PM. There were two black males working and one Asian female working (description for the reference of management). The line had a good 10 people in it, yet the female employee was the ONLY person taking orders, making the ice cream, and checking out customers. It is incredibly sad to see that the other two were just standing around with their with headphones in eating the toppings and pretending to clean while they allowed her to take on the role of three people. They should be ashamed and fired. read more

Expensive, overrun with teenagers, and ice cream is seemingly already half-melted in the display. Considering this is a huge national chain, they have a surprisingly small selection of flavors at any given time and the ones they do have are fairly uninspired. Perhaps worst of all: in the age of pandemic, they don't take Apple Pay or any contactless payment options. Do yourself a favor and walk across the street to Kilwin's instead. read more

Gross!! Smelled horrible and was so dirty. Saw a review that said the place smelled like a toilet. Completely agree.

It's a spectacular place of business and we have all kinds of tasty favoring ice cream. So come try it out.. come on come back on ice cream cakes and more. read more

I love this place, dont get me wrong. But the ATTITUDE of one employee (looked like the manager) was repulsive. Rolled his eyes at my friends when asking us what we'd like to order after waiting about 10 minutes. I understand it was packed and the employees were slammed with orders, but that gives no reason for the foul attitude. All of the other employees were very sweet and kind despite orders coming in, but the manager came off as very unprofessional. read more

Longtime Evanstonian, first time Cold Stone Creamery customer. Tyronne was dynamic in explaining flavors, recommendations and then preparing my favorite to go. I'll be back. read more

Cold Stone Creamery - Tyronne introduced this longtime Evanstonian to Cold Stone Creamery. Great personality, told me flavors and then prepared my favorite - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

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After seeing a sign for Reese's peanut butter cup, I find out that it's not ice cream, but just an 'add-on'. They have a very poor selection of flavors. The topper was the horrible service. The server dumped my cup of ice cream on it's side on the counter. He then turned it back up. i took it and will never be back! There are plenty of other great choices in Evanston! read more

Went in to buy an ice cream cake or pie. A couple in front of me placed their order, paid, and I waited for the kid to come back over and wait on me....he never did. I walked over to him and asked about the pies, and he mumbled something and went back to doing something with the register. I looked in the freezer, saw what was there, looked at the kid again, who was still ignoring me, and walked out. Lost a sale and customer. read more

Best ice cream in the Chicagoland area! I love Cold Stone creations so much I purchased a cake for my co-workers baby shower event. Everyone raved for weeks about the great taste and how awesome it was to have an unexpected ice cream treat in the middle of winter. If you are looking to celebrate a special occasion and are bored of the usual cake/cupcake dessert, ice cream cake is the way to go. They also have a create your own option. Highly recommend this location! read more

Cold Stone Creamery - Cake Batter Confetti ice cream cake - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

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we usually come here pretty often and tonight was the worst experience we have had - 1. when you walked in, it smelled so gross, like dirty bathroom 2. it seemed very disorganized and dirty inside 3. one of the employees had ice cream on his face and kept licking his fingers and touching his mouth WHILE making other people's ice cream 4. our ice cream was melting while they were making it i am unfortunately very grossed out right now, we love cold stone ice cream /: read more

Amazing!!! I love their creations.. and french vanilla is my favorite ever ice cream flavor:) I only have been introduced to coldstone when I moved to NYC and strongly recommend to try it once you visiting... Had a great time! The ice cream was just delicious! Gotta love it!!!! read more