The ice cream here isn't too sweet, it doesn't have a distinct flavor profile unless you add toppings. The service was quick, I would say that if you get two scoops, ask them to put your fav one first bc they always put more of that flavor. This location is located next to golf galaxy, and there's nicer seating outside the shop. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fairfax, Virginia

I ordered a mango-pineapple smoothie at the Cold Stone in Fair Oaks Mall, and it was absolutely disgusting. I have no idea how they made it; the texture was like raw batter, and it actually tasted like raw dough. It was the worst smoothie I've ever had in my life. Don't waste your money--it's unbelievable that such a small, terrible-tasting smoothie costs over $8. I will never visit Cold Stone Creamery again. read more

NO COMMUNICATION AND NO CUSTOM CAKE!!! Horrible customer service in terms of ordering online and communicating live with the customer. Custom cakes require 24 hours notice. I placed a detailed custom cake order Friday early evening, for a Sunday late afternoon pick-up. Email confirmation was received. No phone call, text or email from the store on Saturday, which I thought was perfectly fine. The same lack of communication on Sunday. Figuring no news is good news, I arrived at the store on Sunday for pick-up and there was NO CAKE. They received the order, as the young boy showed me the printed out receipt. He told me he called his manager on Saturday to tell them there wasn't a baker to make the cake, and... that was it. The young boy offered a pre-made cake sitting in their freezer, and though it was at least something offered, it would not account for the generous tip I had applied to the custom cake order. Also, there were no flavors available that were even close to what was paid for. The young boy said I could request a refund online, and I verified should something go wrong that I can call the store to have a refund processed, and the answer is yes. We will see how that goes... Where this is a typical ice cream shop and easy to get on the go sundaes, they are the absolute worst with custom cake requests. The lack of communication floors me!! The manager or no one on the staff thought to pick up the phone to let me know AND process a full refund right then and there?! We all are much better going to Wegmans, Costco or BJ's for a specialized cake. Dont waste your time because they don't care about yours. Saturday and Sunday could have been spent securing another cake elsewhere. read more

The ice-cream was really good and customer service was excellent. Satisfied with my purchase. read more

Cold Stone Creamery - Create Your Own Creation - Ice Cream & Frozen Yogurt Near Me - Fairfax, Virginia

Literally the worst place I've ever been to. Horrible service, horrible management, the ice cream is so over priced its outrageous.

Closing 37 minutes early for "weather" that hasn't started yet is crazy. Especially when others right outside of the location were served still had ice cream in their cups..... read more

Well seems a lot of people angry at this place. I'm not one of them, as the staff here has always been friendly. Also I've never seen them closed when they are supposed to be open, but I'm not here everyday. All of the employees I've met are very hospitable. Always have felt welcomed in here, and the chairs/tables are fairly comfortable. Also impressive cleanliness! I have an occasional weakness for the French Vanilla or Coffee Lovers ice creams here. The waffle cones are excellent. As for the ice cream quality it's good, but it's an opinion that it's too expensive. Do they have rent, inflation, and other bills? Sure but be prepared for a higher cost. Yet once in awhile, I do enjoy these two favorites. They have other flavors and choices to decide from. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fairfax, Virginia

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Ice cream was bland and not creamy. The ordering line was not clear and confusing. There needs to be better management of customers ordering and paying. We were not impressed with location. read more

The ice cream was delicious, while the service was slow. The ambiance was unnoticeable. Would have been fine, except the prices are obscene. They should just hit you over the head with a pipe and take your wallet. Two bowls (actually, they're just soup sized cups) of ice cream, and a medium sized strawberry smoothie. Thirty dollars for the three items. Thirty &^&$%$# dollars. For thirty dollars I could get six containers of Breyers at the supermarket, and that's what I'll do from now on. True, these folks pull the ice cream out of the buckets and roll it around on the counter, adding berries, or sprinkles, or whatever to it. Ain't nowhere worth $30, even if the Holy Ghost came down and inseminated it with the Holy Spirit. read more

Tuesday at 3:30 August 17th drove 25 minutes here and it's closed WTF! Total waste of time and gas. read more

Cold Stone Creamery - a table and chairs in a mall - Ice Cream & Frozen Yogurt Near Me - Fairfax, Virginia

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My family and I went to cold stone and were pleased with the friendly staff, efficient service, and quality of ice cream. There were only two workers, but they were working hard to keep up during a peak time. I had to wait a few minutes to order, but that gave me time to look over the menu and decide which of their delicious cream options to purchase. They got the orders correct and the food was good. I was happy with my experience at Cold Stone. read more

A bunch of lazy high school kids closing up shop 30 minutes before close, said no mix-ins, no waffle cones, no milk for milkshakes... scoops only. These kids should be fired. Don't bother going if you're going within an hour of closing. read more

Very happy with the custom made ice cream cake! Not only was it delicious, the price was fair compared BR and DQ, and it was so cute. I made my order online, which was easy and there are so many options. We forgot about the cake and ended up eating the cake 2 days later, which still looked good and tasted great. Would highly recommend for ice cream cake lovers. read more

Cold Stone Creamery - Custom made ice cream cake - Ice Cream & Frozen Yogurt Near Me - Fairfax, Virginia

The site and yelp both list that this location closes at 9:30pm. I came at 9:01 and was told I couldn't receive any mix-ins because they had closed the stone down. Why not just lock the door if you're going to close early? After reading through the reviews I see that I am not the only customer who has experienced this same problem. read more

Cold Stone Creamery - The floor in front of where you place your order. Ew. - Ice Cream & Frozen Yogurt Near Me - Fairfax, Virginia

Always been of fan the cold stones coffee lovers ice cream but never came to this store before. Today was my first time coming here and I ordered a "every body "sized coffee lover's ice cream. The lady who prepared my order (her name is ayida s) Did not even care to mix my ice cream. She just threw everything on the cold slab and placed it in the box. Nothing was mixed and it didn't taste like the ice cream I loved eating.I felt like I paid 20$ for a regular grocery store coffee ice cream. Never visiting this store again! Peace of advice Train your employees or close this location! read more

10 minutes to get a small cone, and ANOTHER 10 minutes wait for the privilege of paying $6 for it! Horrible experience. read more

Came by today for the large family size ice cream, that's usually $13.99 at the cold stone by my home. Here is was $16.99. The bananas were brown and the employee was unfriendly. She made a little extra- enough to fill a kid cup-- and charged me $6.** for the little bit extra. This felt like such a poor customer service situation. I would rather her have thrown away the extra bit. She saw me look at it and offered to put plain vanilla on top and I told her I didn't want plain vanilla sitting on top. I just felt like this seemed super cheap for a company this large. I walked out with the family size shareable for $29.**. Never again! We come to cold stone by our house frequently, but I'm totally over cold stone now. I'd rather just toss this whole purchase. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fairfax, Virginia

Paid over $30 dollars for this cake and look at how this was designed for my nephew's birthday. Awful. How can they even have this leave the store? Won't be coming back. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fairfax, Virginia

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Ice cream was really good, but I found 3 hairs in the ice cream, very very long hairs too.

It was horrible it was like walking into a store that just didn't know what they were doing the employees were very disrespectful and they were making comments and laughing at myself and another person that was with me. They asked me what size I wanted I responded with a large they then proceeded to laugh and insinuate it was the size of my penis I will never come back to this establishment again Dairy Queen is way better next time train your employees or just straight up fire them. read more

The staff was so kind. My son dropped his ice cream from another place while my daughter was ordering from here, and they made him a new one with gummy bears and all. The lady Jillian was so sweet to him and made him feel so much better. What a sweet staff! Thanks Jillian read more

This place *seemed* like an average cold stone... Until I arrived at 855 on Friday night. The store officially closes at 930, yet the employees had already turned off the cold stone and couldn't do mix - ins. They had also put away waffle cones and toppings. I confirmed with the employees that the store was still open until 930, and they confirmed it was. I left empty handed and my husband left with the most ridiculous cone... Note to management : shut the store down after the close time, not while you're still serving. read more

Cold Stone Creamery - Ummm... What is this? - Ice Cream & Frozen Yogurt Near Me - Fairfax, Virginia

Cold Stone, here at Cold Stone/We're a super-duper family/When you're, leaving Cold Stone/You'll be leaving here happi-lee. Ummm, maybe I should not have tipped? Place was ok at first but once you have too much of a good thing, it might actually be bad for you. (gained 10 pounds once due to cold stone, lol) You want the cheesecake fantasy? or how bout the OREO overload? I mean just writing those does not make me feel good... I have come to a realization that everytime I bite into a cold stone creation it tastes like butter from a freezer. The ice cream is already rich and then they put cookies, gummi bears, brownies, etc. on your plain old scoop of ice cream. All sorts of sweets to make your heart skip a beat. The sizes they put these butter cream schemes can later come out to "I dread to have it". If you are unfamilar with the sizes they are as follows: like it, love it, and gotta have it. I mean how concided can you be as an ice cream company to actually label a size as "I gotta have it"? Another signature creation is called "a pie who loved me". Like "Death by Chocolate" wasn't enough from Bennigans. read more

If you just want a cup of plain ice cream, Cold Stone is not the place to get it. The ice cream is gummy and tastes kind of funny - of course, it's meant for mixing. Try some of the "menu" mixes and then start to personalize by adding or subtracting toppings. Also, I always tip, just because the servers have to sing when they get one. It may annoy them, but at least they're getting a tip out of it. read more

Ordered a cake online that was already made and all they needed to do was write on it. Got there an hour after they opened my cake wasn't even ready. The employee wrote what I wanted but it came out ugly. The end of the word "anniversary" was smudged and the other employee said because the cake was small that there wasn't enough room. I told her that she could have wrote more to the left of the cake. But for my 10 year anniversary cake I was very disappointed how they wrote it. I've ordered from them before, but never got a cake looking like this. It could have been more presentable. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fairfax, Virginia

i've never had a problem with cold stone and always loved their ice cream. however, when i went today around 5pm to fulfill my ice cream craving, i was quite disappointed. my ice cream was icy and crystallized and not creamy or smooth whatsoever. i felt bad asking for a new one, but i did because it costed $7.50(smallest size). though i was not charged for the new cup with a different flavor, it was still pretty icy. also, it was not even the flavor that i had asked for. overall i am unsatisfied and will not be buying from here again. read more

I just had the unfortunate experience of going to the cold stone creamery location at the fair oaks mall. Upon getting to the counter, the manager in the store informed me that my buy one get one coupon was expired and she would not honor it. I asked if an exception could be made given that I was in the 'club' was was told no. Really? The day before Mother's Day? The manager suggested with a smirk than that she could just take them back and throw them away which she did - complete with head jerk. I've purchased Cold Stone's expensive ice cream cakes for the past 10 years and cannot believe the 'customer is last' attitude I encountered at this location today. AVOID THIS PLACE. read more

I love this location and all delicious options! Nothing similar do exist anywhere I have been outside the USA. Super friendly staff and when you tip, you get the super cool song staff sing for you. A must! Service is very good and location well maintained and clean read more

Very delicious place to eat at. Very clean and safe place to eat. The staff members were nice people.

Came in at 9pm when they close at 9:30pm and told us they weren't mixing the ice cream anymore tonight. So if we wanted something, they just set the toppings on top and wouldn't mix it. There wasn't any reason they were doing this, they were just lazy and wanted to clean up early. read more

I've always been a lover of cold stone ice cream. They really try on presentation and their ice cream is really good. This is currently my ice cream spot. Guys should really try them out. read more

So good for your taste buds, not so good for your body, but it's ice cream - who cares! I can have ice cream year round and I would especially when I worked in this mall. People are friendly and ice cream is better than good. Maybe I'll even say it's awesome. If you're getting just a plain scoop of ice cream or getting something mixed in (Founder's Favorite!!) you can't go wrong here. Sweet goodness! read more

I ordered 6 ice cream cupcakes through DoorDash to be delivered to a friend's house who just suffered the loss of a pet. I talked to Jillian, who went above and beyond to write out a message and put together a sweet package to be delivered. It was a super easy process and Jillian was so very helpful, efficient, and sweet to work with. Thank you!!!!! read more

Absolutely horrible service. I was blatantly ignored and stared at when I walked in, no one greeted me or even acknowledged me while I waited 10 minutes for someone to take my order. The employees here are very unfriendly and rude, do not waste your time here, go to another location for ice cream. This place is not worth it. read more

The customer service sucked. First of all girl rolled eyes and had attitude when I asked for a "ours" size(place wasn't even busy). I requested a mud pie mojo, after she made it there was still room in tub. She grabbed more ice cream threw a Oreo cookie in and mixed it around, didn't even bother adding rest of ingredients. I asked her if she was going to add the rest and she just looked at me like she was confused. read more

Brought a quart of their prepackaged ice cream home. I actually could hear/feel a crunch with every bite! Filled with ice crystals. Gross and inedible. read more

Outrageous prices. Totally unreasonable and unrealistic. Paid $7 for two children size cups with one scoop each. Only the rich or stupid would frequent this business. Or too lazy to go to a grocery store and get two gallons for that price. Save your money. Unless you have it to throw away read more

Was craving ice cream but wanted to branch out from same old order I've been getting for 12 years or so...was told I could not sample seasonal flavor because they are not doing samples this week...when further questioned they said because they did not have sample spoons...unacceptable glad to take my ice cream spending somewhere else now! read more

I do not get how people pay their huge prices for ice cream! I mean the ice cream is good but not that good. Too bad a value for me.

I don't know what the fuss is about. The novelty does not justify the price, and the taste, while decent, is nothing I'd buy a gallon of. I only go here when someone else really wants to - I would never have a hankering for it myself; I'd rather buy Ben & Jerry's with all the fixins mixed in if I had to choose a fully loaded ice-cream treat, and I actually think B&J's ice-cream itself tastes better. read more