I have been to many cold stones in my life but this has to be the best one! I got the strawberry marshmallow ice cream and the toppings were graham cracker crust, Carmel, strawberry's, lastly Oreo! This was such a good combo and I loved it! Next the service was great the workers made my ice cream with care and made it super good! And lastly the ambiance of the ice cream place was amazing! It smelling so good like ice cream right when you walk in and it feels super nice! So I definitely recommend coming to cold stone creamery!!! read more

See all

Cold stone is what it is. The ice cream is pretty good but kind of overpriced. The service is just okay, but not bad by any means. It is an okay choice when it is close by but I certainly would not go out of my way to get ice cream there. It is a decent sized serving which is nice for how pricy it can be. The shop itself isn't super big, but sitting outside on the patio is pretty nice when it's not too hot or muggy out. read more

Cold Stone Creamery - Cheesecake Fantasy - Ice Cream & Frozen Yogurt Near Me - Gainesville, Florida

Cold Stone never fails! I had the dulce de leche with Reese's cups mixed in. It satisfied my sweet tooth and more! Service was also fast and friendly. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Gainesville, Florida

The ice cream here is creamy and delicious, and I love all the flavor and mix in options. The service was great and they were very patient with our large group of people. The ambiance is nice, with some seating inside and a nice spacious area. It's very expensive for ice cream, but not necessarily much more than other ice cream shops. read more

Cold Stone Creamery - Founder's Favorite - Ice Cream & Frozen Yogurt Near Me - Gainesville, Florida

The service was amazing ! I was visiting with my family from VA. The gentleman was very kind! He had a line, but managed to handle it well. The ice cream flavor was amazing ! Truly recommend ! read more

See all

This used to be our go-to spot for a sweet treat, but rising prices and employees who aren't properly trained have ruined the experience. If a basic milkshake can't be made correctly, that's a management problem. Unfortunately, this isn't the first time we've paid $20 for very thin shakes. When asked to fix it, they just ran it through the blender again. We'll be taking our business elsewhere. read more

I love their ice cream at cold stone my favorite place for ice cream . I admire it so much because the flavor hit different. My favorite is cheesecake ice cream and Reese's peanut butter cup candy taste so good . Their service is so good too and they are very welcoming too . The place smell like ice cream creamery . Are clean in there . read more

Delicious, but it would be fabulous if you provided a low or no sugar option. Thanks.

Store was filthy, lost my appetite when I looked up and saw the amount of dirt and dust on the signs, ceilings and AC ducts read more

Cold Stone Creamery - a bathroom with a shower - Ice Cream & Frozen Yogurt Near Me - Gainesville, Florida

I'm giving one star because the employee who helped me was great; no complaints there. But take a look at these cupcakes. The top picture is what was advertised online. The bottom picture is what I got. I ordered these for my daughter's birthday, and they are the worst-looking cupcakes I've ever seen. I got Dollar Store quality with Cold Stone pricing. I couldn't be more disappointed in the outcome. Artistry and craftsmanship both took a hit today, and the result is my cupcake order. These look like we bought the DIY kit and made them ourselves. DO NOT RECOMMEND. read more

See all

Missing Cookies and cream, the glass was cracked on the ice cream. Service wasn't bad, they just seemed very drained. I get it tho Sundays are hard read more

Went there today and was virtually ignored by the 2 young women working there. I had to say hello for them to even make eye contact with me. I had to wait at least 10 mins before I was given any service! Other people walked in and one of the workers told them she'd be right with them. My husband and I were NOT happy and gave each other a very puzzled look, but I wanted ice cream and he was treating me. I never had any problem when I would go to Cold Stone before. This customer service is rather lacking in basic tact and respect for certain patrons! Not going back! Don't like being ignored when we're spending money in an establishment; it's just gauche! read more

Got to kill a little time so what better way to do it on a hot summer afternoon than a stop at Cold Stone Creamery! It was busy but three employees let it moving so wait time was very reasonable. Ice cream is the best!! read more

Cold Stone Creamery - Coffee Lovers Waffle Bowl and Founders Favorite waffle cone - Ice Cream & Frozen Yogurt Near Me - Gainesville, Florida

Apart from some incredible local ice cream shops I've visited, Cold Stone has my favorite ice cream flavor. I LOVE the cake batter ice cream. I really fell in love when I tried one of the signature flavors that includes cake batter ice cream, brownies, sprinkles, and fudge. I put my own spin on it, and instead of getting the signature flavor, I now get cake batter ice cream with cookie dough mixed in and sprinkles. It is to DIE for. Cold Stone will let you try a lot of flavors before you pick, so I always try a few, even though I typically still go with my favorite. Price: The price is high. You have to be willing to pay for that amazing taste. I always get the smallest option which is a "like it" for $4.49. You can get one mix in for free. Each additional topping mixed in is $.99. Service: I've had a mixture of service at this particular location. I've come in when it's been busy and slow, and I've had some super friendly interactions with employees, and some interactions where I felt like a bother for even being there. It's hit or miss here. Enjoy mixing and trying your flavors to find your favorite! read more

With so many ice cream shops around, I often forget about this one. Nonetheless, Cold Stone does provide decent ice cream, but at a high price. If you're planning on coming here, I would check for coupons online or on gift certificate apps. I came here on their free ice cream day, and the employees did very well with managing the continuously growing line. However, the employees were visibly upset when customers took too long to order, or asked to sample various flavors. Some of the tables were dirty with ice cream stains, while some were broken and would not stay balanced. Overall, for the price and service, I prefer several other ice cream shops, and I wouldn't have come here if it wasn't free. read more

This is a fun experience and tastes good but to expensive for what you get. I go when I get a bogo coupon, that makes it more affordable. They do have a variety of ice cream flavors and toppings too. My kid likes going to one of the froyo places better so she can serve herself. read more

Cold Stone Creamery - Mud pie mojo - Ice Cream & Frozen Yogurt Near Me - Gainesville, Florida

See all

Eh, it is alright. The ice cream is okay. Its fun to watch them mix in the roping, so there is that. I feel like there are comparably priced places around town that are locally owned and their ice cream isnot higher quality. I would eat it again, but only if I didn't feel like going downtown or else where for something better. The shop is clean and the people are friendly. Its well located and if I wanted ice cream after eating at a restaurant in the immediate vicinity, I would go here. read more

I usually go to Sweet Dreams for ice cream, but it was my birthday and I hate a BOGO coupon, so I went to get the only thing I ever get here: the birthday cake remix. The manager was working and the place was empty. I got to say, this was the nicest employee I have ever met. She was kind, talkative, asked me about my birthday and my plans and wished my a wonderful day. She told me how much they take pride in their product and even though I still prefer Sweet Dreams, this lady made me want to come back next time. 5 stars for customer service! 3 for product. read more

Every time someone asks for ice cream, Cold Stone is my go-to. Large portions, great quality and taste, and reasonable prices. read more

Cold Stone Creamery - Chocolate Devotion, Regular Size, Waffle Cone GOODNESS. - Ice Cream & Frozen Yogurt Near Me - Gainesville, Florida

See all

To start with the temperature inside was well over 80, the workers don't want to be there. Greeted when entering but no other customer service. Two large storage containers left out on the counter. One worker was wearing gloves the other was not. The ceilings are falling down and in ill repair. Over all unclean environment. The napkin dispenser was empty on one. Very disappointed in the conditions and staff. Won't go back..... read more

We always have to stop at Cold Stone to get us a good, filling dessert after a nice meal at a neighboring restaurant. Don't let their sizes fool you. They have "Like It", "Love It", and "Gotta Have It". I always get the "Like It" size in a waffle bowl and it is more than enough ice cream. My favorite mix is Cake Batter ice cream (you have to try this ice cream) with Butterfingers and Gummy Bears. The ice cream artist are always friendly and if you throw a tip in their jar, they will sing you a happy little jingle. Good tip: be sure to have water on hand or buy a water there. The ice cream is so rich it actually becomes taxing to eat. There is nothing more refreshing than a sip of ice cold water in between bites of some of the best ice cream fixings you can buy. There are also more treats than ice cream with fixings. They have hot brownies with ice cream, hot churros with ice cream, etc. They can basically make anything you're craving. Keep it light though, the more stuff you put in it will make your treat too sweet, rendering it unenjoyable to eat. We have never had a bad experience and we always go back. read more

The icecream was completely melted and they didn't even offer a discount because of it. I had soup by the time I walked to my car, pretty disgusting. It was so messy the guy had to put it in a bigger cup. I usually don't have problems with this cold stone but haven't second thoughts about ever going to this one again. read more

Cold Stone Creamery - Chocolate devotion - Ice Cream & Frozen Yogurt Near Me - Gainesville, Florida

See all

I got the banana caramel crunch, large. It was about $7. It is not worth the price. It did not even taste that good. I feel that buying your own catron of ice cream at a grocery store is better than eating ice cream here. I did not finish the oce cream because it was not very good. My friend had the strawberry delight. It was also overpriced. He did not wnjoy it as well. The cotton candy flavor was good. My other friend enjoyed it. read more

Cold Stone Creamery - Strawberry delight. - Ice Cream & Frozen Yogurt Near Me - Gainesville, Florida

the banana looks like soggy sweatpants in a blender.on the good side, it didnt smell like 5 guys.

Every time I order chocolate devotion. It's too good to stop eating this even after I am pretty much full after eating half of their regular serving. Price is okay too. read more

I had a bad experience with the ice cream. I had berry berry strawberry flavoured ice cream. It felt like, it was old. I think it was the only bad flavour because my friends like the others. read more

Amazing ice cream, clean store, friendly service and very reasonable price. read more

Cold Stone Creamery - Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Gainesville, Florida

I walked in around 6:40 pm yesterday. I go a few times here and there and usually they have fast service. Yesterday, however, there was only one man working. I had an event at 7 so I was really hoping I would get my icecream at least by 6:55 since I was 4th in line. Uber eats and other pick up orders walked in that I didn't have enough time to get mine. I had to leave basically when it was my turn empty-handed because if not I'd be late to the event. I asked for the worker's name, Juan, honestly I felt he was doing a great job for being the only one working. He was whipping up all the icecreams with no hesitation so props to him. Overall, a huge shout out to him for working hard and I hope that workers aren't put to work alone. Especially on the weekends when most people are not in work or school and have free time to get ice cream. read more

I have yet to write a truly negative review but this simply must be shared. I have not been to a Coldstone Creamery in over three years and I most likely will not be returning again. Although the icecream was tasty and not runny like it usually is, what happened on my last visit will keep me from going back. I'm not a germaphobe, but I do want and need to see workers using proper food handling techniques when I go out. Upon realizing my ice cream portion was too large (probably three tablespoons worth) and after the ice cream had already been on the mixing table with my two toppings added, the worker picked out some of the ice cream and put it back on top of the ice cream in the display case. I know the mixing table gets wiped down often but this is still an inexcusable mistake in my eye. Someone could have a gluten or nut allergy, both of which were ingredients in my toppings. Not to mention the extra three tablespoons of ice cream really isn't worth contaminating the 2 or 3 gallon bucket of ice cream, but it must be said. I'm sure the worker did not even realize this mistake; as they were most likely never taught not to do this, and truly thought they were saving the company money but it's not the kind of mistake I can easily over look. The worker forgetting to add one of the toppings I asked for is understandable and I nicely asked if the worker could just put that on-top of my cup. No foul there. I've worked in the food industry for several years so I understand little mistakes but putting food back is just not acceptable. The simple act of putting ice cream back just makes one wonder what else might be contaminated and brings to question the cleanliness of the entire establishment. I do think the owner should review food handling and sanitation rules with staff just to prevent mistakes like this. I'm giving the establishment three stars because the ice cream was good, much better than my past experiences at Coldstones. All the flavors I sampled were delicious and good consistency. Everyone else in my group was pleased with their ice creams as well. read more

I went in for ice cream and the person taking my money was impressively rude. She Must have been miserable being there and it wasn't just me. She was rude to everyone. Poor customer service, they don't want my business so I'm not going back. Stuck a pen out, no hello, thank you, please...nothing. Shoved a pen towards me and didn't even make eye contact after I was very friendly. Disappointing. read more

My hot fudge came out of the dispenser, but it was simply chocolate syrup. Also, this location requires that you print out the Gift Cards & More app coupon and bring it in for $2 off... Making it more complicated than necessary and therefore people will be less likely to use it. I'd rather get ice cream from Dairy Queen down the street. read more

The ice cream is good, just a little pricey. I ordered an 8 inch ice cream cake and paid $30 for it but the cake doesn't look as nice as I hoped it would. The icing job is awful, you can see the cake through the icing and the writing looks juvenile. Just overall disappointed. read more

Terrible customer service! Couldn't enjoy my ice cream because I was rubbed the wrong way. A worker became really rude and impatient with me as I tried to think of an add-in. I understand it has probably been a long day, however customers come first. This location is not my preferred location to come back to. read more