Closest cold stone to me and I come here once a blue moon to get my favorite cake batter shake. Today I came there to use a gift card n my 5$ bday gift from them. Got dad. And I a shake to go. Two guys working we're sweet n excited to serve me n ready to go at it. Got here at 7:30pm n it got busy shortly after me. read more

Cold Stone Creamery - Cake Batter n' Shake - Ice Cream & Frozen Yogurt Near Me - Lake St. Louis, Missouri

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I was a lifelong cold stone fan, but now am one no longer. I went through the cold stone drive through and ordered a kid size and a small (I.e. "like it"). In the picture you can see both. The Icecream was $11. Also, the drive through person looked me in the eye and asked if I wanted to give a tip, which was awkward. This amount of Icecream + a tip is not worth it. Don't waste your money at cold stone, go get more Icecream somewhere else. read more

Cold Stone Creamery - Left: like it size Right: kid size - Ice Cream & Frozen Yogurt Near Me - Lake St. Louis, Missouri

I've only been to the drive-thru here. There is some outdoor seating but it's right next to the drive-thru speaker. Their ice cream quality is consistently good. I appreciate that the peanut butter cups are in big pieces. This was my first time trying their waffle cone and I'm so glad I ordered it! It was light and crispy and held up to the ice cream. It had that delicious aroma of vanilla. The staff was friendly and even offered my dog a "pup cup." read more

Cold Stone Creamery - Complimentary "pup cups" are available for your pet. - Ice Cream & Frozen Yogurt Near Me - Lake St. Louis, Missouri

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I have been to this location several times, always have a good experience. I ordered a shake on their app today and they were making it when I walked in. They also have a drive through so that could be convenient too. Plenty of parking and friendly staff. read more

Cold Stone Creamery - Chocolate SIlk Shake - Ice Cream & Frozen Yogurt Near Me - Lake St. Louis, Missouri

Me and my boyfriend and a few other people were here. One lady ordered a pick up order and it took 10 minutes for her to get it. The employees told us to wait but then some other people came in that they knew and they took their order right away, before us. seemed odd. Overall poor customer service. read more

We've had reasonable experiences in-store but good luck with delivery orders. It's a roll of the dice as to whether you'll get correctly-sized items, any bowls or cones you added on, or half of your order at all (most recent experience). If you must order delivery from this place, skip the company site and order through Doordash directly. And hope for the best. Doordash can only request re-deliveries when they're a third-party delivery service for a restaurant. Since this store apparently has a phone that's never answered (Doordash customer rep and I both tried repeatedly, at an off-peak time of day), that's not going to happen. At least DD can issue a refund/credit when ordered through them. read more

Incredibly slow service. inattentive staff. They prioritized mobile orders and drive through, hardly even acknowledging us. Forgot our order several times. Won't be back. read more

Excellent service! The staff is very friendly and accommodating. Delicious ice cream for the whole family!!

I'm writing this review as someone who typically does not publicly complain. However, my husband placed an order well in advance for a birthday cake. Was told it could be picked up on Saturday the 3rd. Went in to pick it up was told it was lost. They attempted to satisfy us with something that was not what we had ordered. Also did not immediately refund us. The manager was not in the building, we returned home and called. Left a voice message and never received a call back. However, did receive an email stating we had been refunded. So, not only did we not have a cake for the birthday in this house! We can't even get customer service. Did not receive, I'm sorry this happened, this is what transpired and this is what we are going to do to help you choose to come back. I suppose business doesn't matter to this company or just this location. So I would not recommend this company especially if you're having an event. read more

Touchfree ordering, online ordering and third party delivery are amazing additions to this already great ice cream store. They make ice cream fresh in the store everyday and it's the most amazing tasting ice cream in the universe! You can add fruits, candy, cakes and more to any ice cream. Don't miss their Signature Creations that are amazing. My favorite is the Banana Caramel Crunch which is French Vanilla Ice Cream with fresh bananas, roasted almonds and the perfect amount of their signature caramel. The store is clean and the crew is a ton of fun. Leave a tip and they will sing you a song too. You gotta give this place a try! read more

This is one of the most poorly run businesses I have ever been to - at least with respect to the drive thru. The kids working are always rude even from the greeting. They are out of flavors and toppings pretty consistently and the orders are always a complete mess in the bag with ice cream all over the containers. And then when you pay w a credit card they wait to see if you tip them before you even get your order. So it's kind of risky if you don't give them anything. I don't really like tipping in general before you get the product, it's just seems crazy. I brought most of this to the Cold Stone websites attention once and spoke to the owner who was very nice, but I never noticed a change. I wish there were other options nearby bc they would totally do well! Tried again a year later. Out of vanilla and a complete mess at the drive through as usual. Same drivethough missing a panel too. Hmmm. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lake St. Louis, Missouri

Extremely delicious but absolutely terrible customer service. Very rude tonight when bringing my family inside to order ice cream and was told to leave and if we wanted to order we had to do it thru drive thru because they were going to close the dining room, even though door was open and another couple was seated and eating. Absolutely TERRIBLE customer service!! read more

Drive through takes half an hour just to get your order taken and the lobby is "closed" but no sign on door and the OPEN sign is on.

The Silk Chocolate ice cream is amazing! Place was clean, staff was friendly, and they made my order quick!

Really good ice cream and Amazing employees and variety of flavors was super clean it was awesome

I have gone to this location for years. I had an issue with my order for the first time today and contacted to owner online. I explained my situation and sent pictures and a photo of my receipt. I was contacted back a few hrs later and basically told I was lying. The message I took from this situation is don't tell us if you are unhappy with a service or product. To have my honesty and integrity questioned over $13.04 is beyond ridiculous and really just laughable . An apology would have been suffice or acknowledgement of bad service but to have my honesty question is unacceptable. **spend you money were you are appreciated** **NOT HERE** read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lake St. Louis, Missouri

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You just can't go wrong with ice cream. Especially when they mix in your toppings instead of just pile them on. I got the Birthday Cake Remix, SO SO good. So not good for you, but YOLO... right? If there is a line it can end up taking awhile as the workers here mix in the toppings by hand. I love that they have also started to include fruit smoothies and frozen yogurt options if you were in the mood for a bit more of a healthy treat. My 3 year old actually chose Raspberry Yogurt instead of ice cream (but I think she just picked it because it was pink!) Cold stone also has take home options for ice cream, cake, and I just saw last night they have Ice Cream Cupcakes too! Yay! I know what I want for my birthday!! Great place for a family outing or date night! Love it! read more

Cold Stone Creamery - I think this means it was good. - Ice Cream & Frozen Yogurt Near Me - Lake St. Louis, Missouri

We had orea overload and chocolate devotion in waffle cone. Waffle cone is crisp and perfect. It taste so awesome!! read more

Cold Stone Creamery - We had OREA and chocolate devotion with fudge last night. It taste so tasty and perfect!! - Ice Cream & Frozen Yogurt Near Me - Lake St. Louis, Missouri

Best ice cream around. They an ice cream combo that other lovers of peanut butter like me will love. Best part of it is they use actual peanut butter in it. read more

The customer service here is immaculate especially from Brendan and Cameron. I would also like to point out that I am a strong independent black male the has a deep passion for not only ice cream but also for writting intense yelp reviews on ice cream shops. Now that you know that I am a strong independent black man who loves yelp, ice-cream, and loves excellent customer service you can now go home and sleep knowing good and well that yelp is being held down by the best - Best wishes, -Tyron read more

We ordered a pickup order for the first time from here. Needless to say it was a fail.. We ordered three like it's and all of them were less than adequate.. There were maybe 3 gummy bears in one, less than a whole Reese's in the other and no Oreo in the last. I suppose since there is a pandemic they feel the need to rip their true customers off, that are continuing to support them.. unfortunate! read more

I scream, you scream, we all scream for Cold Stone! This place in one word? DELICIOUS! No matter what flavor fan you are, you cannot go wrong with all their wonderful combinations. For my friends birthday, I bought the Cookie Dough cake and that was surprisingly good as well. Not that I thought it wouldn't be (I mean, hello! It is ice cream!), but I didn't know if I would like the mix of cake and ice cream. Turns out, it's just as good as all the different varieties. read more

11/10 must recommend Jordan was so nice and caring he really tried and make my experience amazing!! Ps super cute Everyone else was super upbeat and friendly can't wait to come back!!! read more

Cold Stone Creamery - Yummy - Ice Cream & Frozen Yogurt Near Me - Lake St. Louis, Missouri

I have never in my life experienced the top notch customer service that I received at the Cold Stone Creamery in Lake St Louis. The employees were so nice, and so understanding. I would trust any single employee of this location to hold my drink. I was completely blown away by their kindness and integrity. They were so loving, caring, and gentle. Even though they may have gotten my order wrong, the customer service more than made up for it. I would like to think that they simply knew what was best for me and were doing me a great service in choosing my order for me. What I ordered could not possibly compare to the immaculate dessert treat that I received. I would not hesitate to give my life for any member of the staff of this establishment. I sincerely believe that Jesus Christ himself actually work at this cold stone. read more

Would give it no stars. Went in a Friday to order an ice cream cake to pick up Sunday at 5:00pm for sons birthday. Arrived at to pick it up and they cannot find the cake. Never will I go to a place that can lose/forget to make the cake for a birthday. read more

The WORST customer service I've ever experienced. I stood right in front of these boys for 15 minutes to buy ice cream. These 4 young boys Cameron, Brendon and whoever the other 2 were, never once looked me in the face or even acknowledged that I was there. They did however help 11 people with their orders as they clearly walked around me. I'm a very strong Black woman but things like this bring about mixed emotions filled with rage and sadness. I'm going to keep things professional and go through the appropriate channels in hopes that other people don't have to go through this too. read more

Cold Stone Creamery is a great place to chill out. Always clean atmosphere family friendly and welcoming. Go get you some it's like a party in your stomach. They have many treats like Halloween every day without the ticks just good licking. I'm the Yelp out of here be safe and don't forget your bibs when going to CSC. read more

The ice cream was good. The service was just as cold as the ice cream. Staff was rude and impatient with my 3 and 5 year old who had never been there before. We tipped them and they didn't say thank you or do their little song and dance they normally do. Won't be back to this location. read more

Came the first time and was told my gift card didn't work. I told her to try again because I was sure it worked. She did. It still didn't work. She unplugged the card reader and plugged it back in... still did not work. She said she couldn't accept it because it wasn't reading. I told her it was clearly her machine and asked her to call somebody or maybe notify a manager. She was extremely rude and said she wouldn't and there was nothing she could do about it. We left our ice creams and walked out. After googling corporate and calling and leaving a message for a return call I was surprised to get a call from the manger. She explained that 1 card reader was down but the other should have been working and she apologized. She also told me she wanted to replace my order free of charge. this impressed me and definitely got my return business. About a month later my boyfriend and I went back and explained what happened. The employees happily remade our same order. No hassles. Now for the flavor.... he got peanut butter perfection and I got strawberry blondie. DELICIOUS! Both were large portions and full of the extra goodies like the syrups and candy pieces. We will be back. read more

Cold Stone Creamery - Chocolate and peanut butter yum - Ice Cream & Frozen Yogurt Near Me - Lake St. Louis, Missouri

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After a long night at work, I decided to treat myself and what an amazing choice. this was my first night ever going into cold stone. I went in and was instantly greeted by this young lady with the red hair and a nose piercing. Since i have never been there, I asked for recommendations, and she gave me what she thought was best and helped me through some of my allergy problems and let me try certain ice creams. By the end when i decided what i wanted, it tasted so amazing and for a good price as well. This experience definitely made my night after dealing with rude coworkers all day! read more

This place is very yummy and respectable and the ice cream is out of this world and the workers are phenomenal! I would highly recommend coming here!! read more

Found chunks of white chewy stuff (old ice cream?) in the ice cream. Ew!

Came in for the first time yesterday around 8:00. I had never been to Cold Stone before so I had no idea what to get! Rachel was the employee who help me decide what to get and I ended up getting the most amazing ice cream I have ever had. I definitely recommend this place! From the top notch customer service to the great ice cream this place is definitely the place to go for all your sweet tooth needs! read more

I was horrified with this establishment. I went in on a Monday night, around 8:45, and this had more flys than a barn in Tallahassee. All the tables were gross and had ice cream smears. The floors looked as though they hadn't been cleaned in days, finding more ice cream on the floor than in their display. The employees looked angry and were quite rude. I received dirty looks from a male employee and was extremely offended. Hands down the worst ice cream place around! read more

My favorite ice cream shop. All I got to do is, explain them what I need and I get it right every time And they give a huge Military discount. read more

Very disrespectful workers, went in 45 mins before they closed and was treated very poorly. They made ignorant comments about not being able to close because people always walking in rolled there eyes and where very hateful. Thinking they had a bad day I returned the very next day and had the same experience. I will never go back and hope they close or hire new respectful staff. read more

It was a beautiful day last Saturday we took the grandkids for ice cream floors and bathrooms were awful and the ice cream was stale. Even our 7 year old grandson said the sprinkles were hard and hurt his teeth. 24.00 for 4 small old ice cream. Never going back. read more

Wow, there is not much I can say about this place, great ice cream, great enviroment, great service! They are so nice, and wonderful. I went in twice in one week, and had this same girl make my ice cream. Their chocolate devotion is so good! I've also had their other signatures. I'm planning on getting a cake too for my birthday, my friend had one before and said that they are so good. So I would defiantly recommend this place if you want ice cream! You can make whatever you want unlike those other ice cream places around. It's roughly 4 bucks per ice cream, but it's worth the buy. read more