Although I had a negative first experience here, I was contacted by the manager and he was extremely helpful and happy to reimburse me the money I used, but it was on a cold stone gift card. Thank you cold stone. read more

If you're looking for a sweet treat then this is a great place! Especially for those sweet tooth cravers! However, the ice cream options are super high in calories as opposed to other ice cream shops! I definitely recommend splitting with a friend or your significant other! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Levittown, New York

Love this location! Staff are multi tasking experts ! So nice and hands on. They lifted my spirits and made me feel as if I'm not living through a pandemic. Even though they were clearly overwhelmed, they handled with it grace. Awesome staff. Made my day! Absolutely no complaints. I was showered with "have a good night" I'll be back for seconds tomorrow!!! :) xoxo -Alyssa read more

As soon as you walk in, you can tell its clean and well kept, the owner does a very good job of hiring good respectable young kids. My daughter loves their chocolate devotion , me I'm simple just plain chocolate for the craving. Not something you eat everyday. read more

So last night at around 7:00 p.m. I ordered Cold Stone Creamery through Uber Eats. I ordered two of the same type of ice cream and one different one. When I opened the bag I noticed there were only two ice creams. I immediately called the Uber Eats driver to see if there was an extra bag and he said no he only grabbed what Cold Stone told him was my order. Cold Stone only made one of each different ice cream and of course forgetting mine. So I call Cold Stone to let them know they forgot to make one of the ice creams and all they could say was "Well if you want a refund it would have to be through Uber Eats." They couldn't just bring me the ice cream they forgot to make. He then told me if i wanted the ice cream I would have to come to the store and pick it up. Im purposely ordering it online, because of covid-19, so I do not have to come in contact with people and he tells me if I want what I correctly ordered (on the receipt and everything) I would have to come in and pick it up myself? Have fun not receiving business from me again! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Levittown, New York

Kudos to the workers at this Cold Stone Creamery. There are not many left, so when I went it was PACKED. The line went the length of the store and then snaked its way to (and shortly after we entered, out) the front door, yet they managed to keep the store running in a reasonably smooth fashion. Sure it's pricier than Carvel and Baskin Robbins but the ice cream has more flavor and texture than Carvel, and Baskin Robbins sucks, so if nutrition is the opposite of what you're looking for, check out Cold Stone Creamery. Dibs on that slogan. read more

I was there earlier today, and I tried one the signature ice creams the Banana Caramel Crunch.. I was blown away! The vanilla ice cream was rich and creamy. If the ice cream was not sweet enough, the employee greeted me with a smile and was very attentive to me sweet toothiness needs. I walked out with a smile on my face and eager to dig into my ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Levittown, New York

We walked in and stood in line for 10 minutes before we had to go up to them and ask if we can place an order. They seemed confused by our request. Then one of the workers stared at me for a solid 2 minutes till I stared her down and she finally looked away (I guess she has never seen a person of color before). While making our ice cream the employee answered the phone with the same gloves he was making our ice cream with. Then finally he held on to our ice cream until we left a tip. I have never been so disgusted with a cold stone in my life. They greet the people behind you with such delight which leads me to the conclusion that they are racist. Shame on you! read more

Bought Coldstone for my husband and son tonight. They both had brownie mixed in their ice cream. Well, they must've gone on the cheap because instead of the usual, yummy, fudge brownies, they used small cheap rounds ones like the ones you buy at BJ's. Didn't taste good. My husband and son didn't even want to finish their ice cream. What a waste! Very disappointed! read more

They have fallen on Uber removing individual items which gave the customer more options and more free choice lately they have stopped I'm sure to just make things easier on them regardless of the frustration of the customer I'll never order nor purchase from them again read more

Literally the rudest people. Especially the blonde girl I almost never leave reviews even if the service is bad or the workers are rude but this girl was horrible. If you're that miserable with your job you should find another one. Didn't even greet me , just stared at me waiting for me to order, then threw change at me. Definitely not a service person. Find yourself a new job girl. read more

At first there was an incident but I really didn't care but Norman, I guess the owner contacted me and I'm usually very bad at replying to my emails or tweets unless it's Instagram. So I replied days or maybe even weeks later and they still honored that they would take care of me. When I just went there, the girl Angelina, she's super awesome. That girl deserves a promotion or raise or something with that type of service. Overall, I couldn't be more satisfied and I appreciate you guys taking care of me. read more

If you have celiac disease or an allergy do not go here!!! The last 2 times I've gone here I've specifically told the person making my order I've had celiac disease & if they could grab fresh stuff from the back to make my order and they have messed up my order multiple times by taking ice cream from the front or taking toppings from the front and also not changing their gloves or using dirty scoopers. They are not educated on cross contamination and the correct precautions to take. read more

0/10 recommend coming to this location. I was on line for half an hour and it is completely unorganized. People were cutting each other everywhere and the were mostly doing online orders, so no one was really helping anyone in the store. When I got to my car to eat my ice cream, I discovered 2 long blonde hairs. The ice cream was a abysmal and the service was just awful. read more

Excellent employees, alright ice cream, but Jesus it's so darn hot in there it's like I'm roasting in Satan's oven that's well over 666 degrees. I walk in and the balls that I don't even have liquidate and drip down the drain. I don't know how their poor employees cope because I can't even stand in there for thirty second with out my ass checks becoming a sweaty slip and slide. read more

Unmotivated kids working here... the service was horrible. Literally 9 people working 3 customers including myself and were all staring at them waiting around for service. Once I got help this trick had an attitude. Don't go here. Service sucks and the dumbass that put my ice cream together messed up on my order read more

This is one truly disguising restaurant. In every manner. The ice cream felt leathery and the service flat out sucked. Don't give this place your business if you can help it. I couldn't help but see insects crawling under the table. Totally disgusting restaurant! Avoid at all costs! read more

i want to give this location 5 stars since ive been coming here forever but the prices are just insane. the employees are always nice and i havent had a bad experience service wise and the ice cream is always delicious. i have had them make me some custom cakes in the past and they do come out delicious, just pretty pricey read more

Went to coldstone last night for an icecream, and was helped by such a pleasant worker. I think her name was kelly and she was so kind. Would definitely come back! read more

I usualy have no problem here. use it all the time since it opened but won't go back because the manager was rude to me over the phone and hung up on me when i was trying to explain to him why I cancelled my order the day before the pick up day. My daughter had a stomach virus. I would call back when she was feeling better. not cool! read more

I dont like posting negative reviews, however, we have been ordering here through uber eats. They are so cheap with their portions. It's very frustrating. We had the vanilla ice cream with caramel, bananas and almonds. It was mostly vanilla ice cream with 3 tiny pieces of bananas and 5 pieces of almonds. This is not the first time we experienced this with this location. Not worth it, especially paying almost $10 each one. read more

Got a small banana with gummy bears and it wasn't even ice cream, was more like a milk shake in a cup all melted. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Levittown, New York

Very upset with my experience tonight. The worker was very rude and didn't mix in any of the toppings like cold stone is known to do. When asked what flavors was gluten free he said with an attitude that he didn't know. This is usually my go to ice cream place but looks like I'll have to find a new one. read more

I hate giving a bad review but the service at this Coldstone was terrible. All the employees do is talk and feel annoyed that they have to actually work. The employee was not only rude to me, but all customers coming in. The guy who was serving me said outloud "I don't want to do this at all" huffs & puffs then forces another employee who was already serving to help. I am very patient and only said thank you to him, but my order was done poorly. Not worth almost 6 dollars. You can go to Ralph's in Wantagh or Krisch's in Massapequa & be significantly happier with the money you spend. To that clearly disgruntled employee, chill...you work in an ice cream palor. read more

Hair in my ice cream- tried calling to ask for a refund and got hung up on. Never ever going there again.

Honestly very disappointed I ordered a cake for my sister's birthday for curbside pickup and as per instruction I called and the line was busy for 10 whole minutes. I went in and they said they ran out and neglected to let me know they ran out in the 3 hours between ordering and arriving. Terrible business operation and customer service. read more

Awful first experience there been by that plaza because of the fridays and the staff was very rude and I often tip most places to show appreciation but that did not come in to play at cold stone read more

I often come to Cold Stone around 9:30/10pm and its always packed. While you can tell the employees are often overwhelmed, they are always friendly and do an excellent job. I see a lot of complaints on here about the service, but I think people need to lighten up. I give the employees a lot of credit -- it seems stressful! read more

extremely disappointed. this is my go to cold stone and the boy serving me tonight completely turned me off from this location. i asked what was gluten free he had no clue at all, then proceeded to do whatever he wanted. didn't mix in any of our topping AND when i asked him, he gave me an attitude and said i guess so but we don't normally do that... when i got home, they still weren't mixed in. he also charged me $1.75 for a single PB cup, that didn't even get mixed in , and was already supposed to be included in the price. called to tell them about how bad they messed up, and they didn't bother to do anything about it. after that experience, i can say i won't be coming back any time soon. read more

We have been going to this Cold Stone Creamery location every Friday night, for about 2 years. Every single person that works there is friendly & they all work super fast, so the wait is never long!! Our favorite staff member, Angelina, knows our order, by heart and greets us with a big smile every time we come in. The owner works right beside his employees & you can see that it must be a great environment to work in! Do not be discouraged by the long line. There's a reason there are always a lot of people in line. The ice cream is always fresh & delicious!! read more

Love this place because the ice cream is amazing. The staff there are friendly and always willing to help. The hours are great too because they are open till 12am. They have a wide selection of ice cream and cakes. read more

Very disappointed in the coldstone. I went to this coldstone Sunday and not the icecream was melted it was very heavy and not creamy. At this specific location the employees are extremely rude and they all seem to be sweating all the time. The manger or store owner is too cheap to put ac on so the employees are sweating over your already melted icecream. It is 5 dollars for a medium size or a love it which I believe to be over priced for that size of icecream. If you were planning on going here I would choose another icecream place. But even if you especially wanted coldstone I would avoid this location at all cost. read more

I am disgusted with the customer service of this establishment. I was in the store at 10:45pm and they close at 11. Naturally some employers were cleaning up but they only had 1 person taking the orders for the 4 parties standing in line. Several of them ignored me for over 5 minutes. When one finally asked me my order, I begin to speak and she stops listening to help someone else who had an error with their order although I was in line long before them. She ignored my order, and begins to fix theirs. Working in customer service myself, I have never experienced such a level of unprofessionalism. I am highly disappointed and will not be returning. read more

Ok, I've been going here for years. Since this place first opened up. And I have ZERO complaints. We buy cakes there, they taste great. We buy ice cream there, it taste great. I have nothing bad to say about this place. Definitley my favorite place to get ice cream. read more

I must have told the kid behind the counter 3x that I wanted cake batter ice cream and red velvet ice cream, but he kept talking to his coworker and only gave me cake batter. Got asked more than once if we wanted lids, when the employee was putting the lids on the ice cream it didn't fit, made a mess and ending up dumping the ice cream in a new cup to start all over. What a mess. Ice cream was ok. It was expensive, I should've just walked out. There's a better Cold Stone in Massapequa. read more

A little pricy but it's well worth it I love the cake batter ice cream and sweet cream. Please make a pumpkin pie ice cream..

Whenever I'm in the mood for a nice cold dessert I'll take a trip to cold stone!! Anything you can think of they will put it in ice cream.. Real fruit, snickers you name it! The ice cream is so creamy and delicious anyone searching a good ice cream place, search no more. This is the place to go! read more

I like this place ,as soon as i walk in i feel fatter but that's ok .I usually go over the top with toppings but everything i get is delicious,Carvel blows compared to this place. read more

Excellent ice cream. Incredibly fresh. Only two complaints I have when I go Are the tables are dirty and most of the employees don't wear gloves, it just isn't sanitary so I try to wait for the girl who always wears gloves and changes them too. read more

Obviously I love Cold Stone, my only small complaint was that they dumped the excess ice cream from one of our orders, we .should have got them to put it in a small cup. You shouldn't be allowed to throw away perfectly good ice cream lol read more