Came here on Valentines Day to surprise my partner with their favorite ice cream. I see the other reviews and I haven't had any issues with service or rudeness when I've ordered here. However, I have only came by in the last few months while the reviews were over 6 months old. Unsure if management came and resolved the issue but for me, the employees have been very helpful and friendly. Whatever happened, keep it going management. Side Note: their ice cream is the same as any other Cold Stone. Yummy yet expensive. read more

I came to Cold Stone to pick up two online orders. When I arrived, the staff just stared and gave a forced "hello." I told them I had two orders and gave them both names. They had trouble finding my girlfriend's order, which I assume that they didn't label 2 out of the 3 bags they had. They even asked me if there was another name, but there wasn't. I explained she ordered a smoothie, and they finally opened one of the unmarked bags which was indeed hers. After that, they had us sign the receipts, which clearly had the exact name I'd been telling them from the start. To make things worse, the smoothie had huge chunks of ice and couldn't even be sipped through the straw. We ended up having to blend it again at home. Overall, disorganized service and disappointing product quality. read more

Cold Stone Creamery - Strawberry Mango - Ice Cream & Frozen Yogurt Near Me - Manteca, California

If I could, I'd give this Cold Stone a zero. The gal put the wrong sauce and insisted it was correct, I pointed out the sign and the fact that it said chocolate sauce. She looked at me as if she didn't care that she'd made a mistake. A Chocolate Devotion Signature sundae has chocolate, not caramel sauce on it!!!! read more

Makes sense why this place has 2 stars. The staff are too busy talking to each other and not providing proper customer service. Staff came off with the attitude that they wished customers didn't come in. I was shocked when my order was made because they didn't ask me if I wanted a bowl or a cone they just assumed and tossed the ice cream across the counter. I do not recommend going here. I should have went to Dairy Queen. read more

They have bad customer service, it was around 9:20pm when I ordered ice cream and I am only mentioning the time because of what happened later on, I was with a small group of friends and we sat down at their tables when a few minutes into eating my ice cream (there was 3 teenage workers) one of the girls working there completely turned the lights off and then started flicking it, and the other girl working told her to stop but she said "I don't care I'll do it again" mind you me and my friends were the only ones there at the moment so I told my friends "They are hinting at us to leave now" when by the time this happened it was 9:30pm and they had half an hour left before closing. More customers walked in the second we got up to leave so lol their work wasn't finished yet. It was just very rude that's why I'm sharing this and seeing these reviews after that happened did not surprise me because wow none of us are exaggerating lol they need to do better. read more

*Friday 11/14* If you're buying a "ready made" cake from here, BE CAREFUL! The freezers in front of the store which have the ready made cakes on display were both locked. We told Daniela we wanted to purchase a cake but the freezer was locked. We told her we wanted the strawberry cheesecake paradise cake. Instead of letting us pick one, she grabbed one out the freezer and immediately took it to the register and we were unable to look at it until we purchased it. When we got home, I noticed there was writing in permanent marker that read "9-16". I noticed a lot of ice on the top and sides of the cake as if it was already freezer burned and had been sitting for a long time. I immediately called store and asked if the writing in permanent marker was the date the cake was made. Daniela was hesitant to answer and said "ummm yea I think". I asked if I could come back and return the cake as it didn't seem right to eat a cake that was already freezer burned. She said they can't put the cake back in the freezer. She then inquired with her colleague, Yair, and he told her the manager cis the only one to issue a refund. She then told me managers only work week days and they were closing in less than 20 minutes so I would have to come tomorrow. Being that the next day was Saturday, I asked if anybody would be there to help since she stated managers only worked week days. She then said no only Monday. I let her know I don't feel comfortable waiting until Monday but if she can leave a note that I called right when I got home with the cake. She seemed so uninterested and just stayed quiet most of the time. Unfortunately, we threw the cake away as it was not edible. I hope management does better about keeping an eye on what's in their freezers. Training would also be great for their employees! Please be aware of what you're buying & insist on picking your own cake before buying!! read more

Ice cream obviously the same as every other cold stone - the customer service is unbelievably bad- the workers are to busy gossiping and laughing The girl that did our ice cream did add a lot of extra candy to our ice cream which we appreciate but customer service is important. It felt like a very unprofessional environment. read more

Cold Stone Creamery - The girls that were busy talking to themselves - Ice Cream & Frozen Yogurt Near Me - Manteca, California

Does anyone out of high school work at this location? The last two times I've received horrible service from kids who can't be older than seniors in high school, and no manager around. Ordered online, and when I came to an empty store to get my order I was ignored for at least 2 mins, while each of the 3 employees all made eye contact with me, and continued to ignore me until I asked for help. I'm assuming they thought I was a DoorDash driver, and I can also assume DoorDash drivers are impatient and pushy, but I'm not DoorDash driver, I ordered and picked up my own order. Then the two girls who helped me were extremely rude, and acted bothered they needed to do their jobs. I called and asked for a manager, and of course not one there. Also, upon returning home found plastic in my daughter's order, paid for mix ins and didn't receive them, and the marshmallows in my daughter's order were extremely stale. If you're gonna have children working at least teach them some customer service skills since they're clearly school aged. Wish there was a 0 star option. read more

Cold Stone Creamery - Plastic found in ice cream - Ice Cream & Frozen Yogurt Near Me - Manteca, California

To be fair the ice cream here is amazing and that's why I came here. However, the other reviews are true the teenage workers do not have the best customer service skills and weren't necessarily rude they just seemed like they had a long day, but I came for the ice cream truly and nothing else. The music was also amazing 90s rnb. The place was clean and the ice cream was delicious! Give this place another try it's worth it. read more

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First off huge shout out to Fernando excellent customer service, went out of his way to make sure my order was correct, was greeted as soon as i stepped in the establishment. Super Friendly and felt welcomed, very clean place, i definitely would recommend if your in the mood ice-cream. #1 ice cream shop in Manteca. Give Fernando a raise and a promotion. He was amazing, so much for me to go out of my way to write a review strictly about Fernando and his hospitality which says a lot in the world we live in. Ask for Fernando if you go to Cold-stone in Manteca. What an amazing, genuine person. Definitely the best employee. Thank you again Fernando. I hope you get the promotion and raise you most definitely deserve. read more

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Crappy customer service! The girls who work here act like they don't want to be there and are incredibly rude AF. Sad too cuz I love Cold Stone but not stepping foot in here ever again. read more

Came by an hour before closing and asked for banana to be added to my ice cream. oh they gave me banana. a full banana cut in like 3 pieces !! it would have taken a few seconds to cut into bite sized pieces and was given a cone when I asked for a waffle bowl read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Manteca, California

We go here often but tonight my ice cream was so freezer burnt I had to throw it away. The problem I have is this is a ice cream place and they know what it's supposed to look like and you can tell ice cream is freezer burnt with the consistency of the ice cream. This ice cream is to expensive to be freezer brunt. read more

Cold Stone Creamery - Freezer burnt - Ice Cream & Frozen Yogurt Near Me - Manteca, California

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Ordered my sons first birthday cake from here while we were in town staying at the great wolf lodge, and the whole cake was freezer burnt, nobody could enjoy it, spent $60 on a cake just for it to get thrown away:/ the service was okay, but staff was unsanitary while touching everything. Wouldn't get my money again. My cake was made looking sloppy and rushed as well. read more

Cold Stone Creamery - Whoever made this cake, made it look rushed and sloppy. - Ice Cream & Frozen Yogurt Near Me - Manteca, California

I do not know what happened to this place. It was so good a few months ago but now NO WAY. We came here last week to get the kids some ice-cream. The girls behind the counter were so rude and acted like they were doing me a favor for even talking to me. I have been to so many places that are "super busy" due to covid and I have not been met with the rudeness that I was met with here at cold stone. Using "we are too busy because of covid" is a poor excuse for disgusting attitudes. Its business, I pay you provide service. I am not asking you for a favor I am giving you money in exchange for your product. THE BEST PART: ASK FOR THE MANAGER: there is not one at the shop--EVER according to the rude girl behind the counter. ASK FOR THE OWNER: No go ASK FOR A PHONE NUMBER FOR THE MANAGER OR OWNER OF THIS SHOP: They are not allowed to give that out the owner says he . ASK FOR THE CORPORATE NUMBER: I was told I could look it up on google. WOW Great customer service. We went to Baskin Robins. I can only hope that the Owner reads this review because as a business owner I will bet they like money, so they should know that because of the attitudes of their staff they are losing lots of it. read more

Not to the standard for the amount of ice cream. Will be reporting this corporate. Too expensive for the quality.

They have the very best flavor and toppings combinations and you can put virtually anything into cheesecake ice cream. I love the fresh fruit and they golden Oreo cookies! read more

We love their ice cream here. The mix and add on are great The staff were very nice and attentive. The place was clean and the atmosphere was great. My family loves this place. We try to go here at least once a week for Ice Cream. It gets a little expensive though.. Ice Cream cravings, Stone Cold it is. read more

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This review is based mostly on Saturday night Jan 25th around 9:30pm. This is the second time seeming this guy work here and is I would have to say is the most unprofessional and unpleasant person I have seen working in an establishment like this. This kid needs to be fired.... he talks crap about customers to others without care of others hearing... I was lucky he was not making my ice cream or there would have been issues.... The customer he was helping was asking for his managers number erc.. he tells them I will give you ice cream for free if you dont call please.... this guy had this place a pig sty.. he was making people ice cream into piles he did not clean up previously. I believe he was in charge and had mostly all items taken in back with over 1/2he till close. The others working with him where so uncomfortable trying to be nice while he clearly dont care about his job or anybody else.... This kid needs to be fired period...... read more

I did an order for pick up for delivery and it was two different sizes. I called the store to dispute the transaction and their response was, "we don't do refunds." & "you can come back to and we re make." 15 minutes later from delivery , never had a problem there, but just had an issue with not willing to just make it right or a solution with me. read more

came in tonight and the service was awful. TERRIBLE attitudes and welcoming from the workers were so rude. one girls name tag was "Evanna" to welcome us and was speaking to us in the worst tone, sounded annoyed when we asked for samples. rudely told us to "give me a second" when paying and they both seemed to be rushing to get us out.. this a isn't fast food restaurant. the other woman who told us to hold on and give a second had flower tattoos on her left arm but no name tag. they need to go find a job better suited for them. they have no reason to be acting so grumpy they weren't even close to closing. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Manteca, California

I don't know why I am just getting around to writing this review because our experience was awful. My young son, sis, her boyfriend and I came into the Manteca Cold Stone around 8:30pm on a Friday or Saturday evening a few weeks ago. Upon entering there was the most offensive music playing throughout the store. I thought maybe it was just one song but it just kept going. And the three young ladies working behind the counter didn't seem to pay any mind. I kindly asked them if they could change the music because it was very offensive (and I'm not just talking about a couple of cuss words either it was very sexually explicit lyrics and a cuss word every other word) there were younger children in the store. The one girl whose name tag read America rolled her eyes and went to the back. Eventually it was turned off but the way these young ladies handled the situation was with giggles and the most unprofessional behavior I've ever witnessed. The ice cream was also not very good and the area where they were working wasn't very cleanly. I will NEVER be back! read more

Made our week! I order on line and pick up a milkshake for my dad (he's in extreme stage of ALS) once per week - great shake but this week its been tough - when I got to my Dads and took the shake out of the bag we had a hand written post it, thank you - we needed it!! read more

Cold Stone Creamery - Amazing heart! - Ice Cream & Frozen Yogurt Near Me - Manteca, California

Every single time I come here, worst customer service from every employee that has mixed my cup. I don't even know why I come to this location... Today, my husband and I encountered an employee that either was having a bad day or just plain rude. Idk if she's a manager or a regular employee but she's taller, curly hair, and wears glasses. She took my husband's order by asking "okay what do you want?" and afterwards threw his ice cream cup on the counter. Then proceeded to project "that's it?". Even though we made eye contact + I raised my hand + I said "no I still have to order", she still was staring at my husband for an answer. Like whaat? My husband pointing at me was like, "you have to asked my wife". She took my order and we paid, but she forgot our spoons. Lol I understand the food industry sucks. If you're not happy at your workplace, find another spot to work at. read more

Apparently this is what cookie dough ice cream looks like...absolutely no cookie dough or chocolate chips in it. Tastes nutty and nothing like cookie dough...but it's creamy at least. read more

Cold Stone Creamery - Cookie dough ice cream - Ice Cream & Frozen Yogurt Near Me - Manteca, California

Best place for dessert. I ordered coffee lovers ice cream. It was very delicious.Staff is nice. I wil come back again and again !

Repeatedly bad experience. Shame on me for giving them multiple chances but as a business owner I understand employee issues and hoped for the best. We doordashed some ice cream and for the second time they forgot to add the waffle cone. Not to mention they charge $2.50 for the waffle bowl on doordash but it's only $1.00 in store. I called and told the store about the missing item and Alyssa who answered was dismissive and rude. I asked for a manager and was told one was not there. On another occasion when in the store the add ins were very light. I asked the employee why the minimal amount and she replied the owner told them to use less than the required amount to maximize profits. Will not return here. Customer lost. read more

Staff is always friendly when I order in store. When placing an order online it's always made right and on time!

Went earlier in today at around 3:30ish right when I walked in there were no employees at the front so I stood there for a little bit thinking someone will get out and help me. About 7 minutes later there was still nobody that came out and helped so I started yelling "hello is anyone there" for a few times and still no response so I stood there for another few minutes and still no one came out to help me so I left. As I got in to my car I saw two employees come out of the back and they were just chit chatting so I went back in and told him that I was standing here for a while and no one was at the front to help me so I kept screaming and no one came out! All I got from that employee was "oh, I was in the back" I noticed that there were other employee in the back too that came out but they were just standing there, how do you guys leave the front empty I just don't get it? Ridiculous read more

I was here last night, and I'm going to be honest, the Ice cream was ehh, but the vibe's and attitudes of the night crew teenagers were shitty, from what seemed like one lady giving me a dirty look from the window before I entered, should of been my Q to save my money, to asking politely to the young lady helping me how her night has been? They just seemed in a rush to get me to leave, so I picked up the vibe and left fast. I also thought it wasn't seeing what looked like a pre-teen wearing a Playboy Bunny Sweater while working behind the counter, "very professional" for Deja Vu in Stockton maybe, nice parenting, but I digress. Anyway, I think I only saw one girl in there half-smiling, The staff didn't seem very happy to be there, maybe look for another job, CUSTOMERS PAY YOUR WAGES/CHECKS you should treat them better and with more respect, but I get it sometimes that's life. I don't know if the Day vibes are different. If not you'd probably find a more welcoming vibe in County Jail. read more

Cold Stone comes to Manteca! Living in Manteca since birth, I've known life without A Cold Stone Creamery. Once I tasted this heavenly treat in others cities in the area, A dream was born. This dream has come true. This dream is now a reality. The Manteca store, since it's opening, has been helpful, creative, and very pleasant. I've had multiple ice-cream cakes ordered for birthdays and they have been as delicious in taste as they are stunning in appearance. The crew has a nice sense of humor and are attentive to the customers. I highly recommend Cold Stone in Manteca. If you have dreams if ice cream, like I do, this is where dreams come true. read more

If I could give this place see stars I would. My husband, our kids, and myself came in to get some ice crea. When we walked in we were the only customers there, there were two girls working behind the counter and neither one of them greeted as they looked at us like they were pissed we had the audacity to come get ice cream. So I said Hi and neither one of them responded, I brushed it off and we began to order our ice cream. We ordered my son's ice cream who has a peanut allergy and I let the lady know she says okay I can get it from the back. She then proceeded to get his ice cream from the front where there was peanut ice cream right next to the ice cream he wanted. I asked her if she can get it from the back where they always go get his ice cream. She rolled her eyes and asked her co- worker, she then starts walking to the back and I asked can you please use new utensils too just to be safe she completely ignored me so I said excuse me she turns around and looked at me like I was stupid. I asked for the manager they said one wasn't in. I asked for her name and she was hesitant, her name was Melanie. Long story, I know. But allergens are serious and it's hard enough for my son the least they can do is accommodate and make us feel welcomed but I guess that was too hard. read more

I just went into this location. I observed a man in back on a computer & another employee returning from I assume a break. There are 2 girls up front who never acknowledged me standing in line for approximately 10 minutes. Neither one said they'd be right with me, sorry for the wait, nothing. I finally say is someone going to wait on me & one looks back & ignores me continuing what she was doing instead of helping folks in line. The other girl finally helped me but no apology for the wait or anything!! I WILL NEVER RETURN TO THIS COLD STONE!! The employees are RUDE & UNPROFESSIONAL!!!! You don't deserve any stars read more

Chocolate with brownies mmmmmmm they're always so nice and the place is very clean. Fave spot in Manteca for ice cream.

Last night a girl made my ice cream super good!!! But a guy made my bf and he said it was horrible hardly anything put in the mix...mine was super chunky and delicious I wish I knew her name but I'll stick with the girl making mine for sure!! read more

while eating my ice cream i found pieces of glass that were towards the bottom of my ice cream. i was scared because i thought i had broken a tooth and i was afraid that i had ate some and not realized. when eating your ice cream be careful of what is in there, worst experience i had! i want others to be careful as well!! read more

If I could give 0 stars I would! Ordered a cake for delivery on Saturday for Sunday more than 24 hours notice.. get a call at noon saying my order was not prioritized correctly but they could get my cake to me by 3 which it was due at 1;30 to be delivered.. no problem I'm ok with that.. as my party is getting started and trying to figure out why my cake has not been delivered I get a call at 3:10 saying my cake will not be delayed til 5:30-6pm because the chill blaster isn't working and the girl who called me had no solution except uhhhmmm uhhhmmmmm uhhhmmmm you want a refund? Not even an option of another cake, no type of customer service, extremely poor customer service! I even asked what could they offer in place that could be delivered since I had a party going on at that moment! Nothing, so extremely unprofessional I asked the manager to call me but was told they were too busy and I couldn't have the owners name! They refused to call me back and not help me find a solution for something out of my control and because they messed up! Will never order a cake from them ever again!!!! The girl who called sounded like she was high and didn't have any type of compassion for the situation..please think twice before ordering from them! read more

YES, Manteca, they are OPEN!! And thank goodness because, I'll be honest, Baskin Robbins is fine and well, but Cold Stone has always won my heart with quality of ice cream. As someone who grew up in Modesto and moved here later, I am GLAD I no longer have to wait until I'm conveniently in the next town just for my favorite ice cream stop. Stop by and see for yourself. Nothing compares to the fresh, soft, creamy consistency and bold tastes of Cold Stone's ice cream. The company claims it's all made there on site, and judging by taste alone, I believe it! Also, try their warm desserts some time! Hot for Cookie is my favorite. Also, some Cold Stones offer BOBA, for anyone who's a fan of that. You'll have to ask if they offer that at this location though, I didn't see it advertised. read more

Had ice cream at this location after a long day of running around. The girls here, Julianna and Alenia were really cool, happy, and helpful. They gave us samples, and suggestions on what we might like. I got a "gotta have it" which is the biggest size, and I ate the whole thing. (I'm so full, but it was so good.) I recommend this location to anyone who wants good ice cream with great and happy service. Thank you girls for a great ice cream experience. read more

I think they mixed my ice cream on a dirty surface because there was a pink flavor in my cup and I ordered Oreo cream and cake batter... both white flavors. I didn't say anything because I'm not picky and work in food service as well so I know what it's like to get picked on by customers. But it's not really acceptable to be mixing flavors like that. You have to think what if the previous flavor had peanuts and the next person you mixed was allergic to nuts... it's just something to think about, their work surface looked very messy and they weren't cleaning it between customers.. my ice cream was good though. read more