Great service! Great icecream! The employees are very kind and the store was very clean! 10/10

Place is always amazing, great service and comfortable atmosphere. My go to stop for ice cream.

So I'm not the one to complain especially when it comes to getting some of my favorite ice cream !!! But when the service is bad that throws off the whole excitement... good customer service matters !! Maybe I'll come back sometime and have a better chance read more

Not Sanitary. The employee attending me before completing my order she had me pay no problem for me . The thing is I usually pay with cash.she didn't wear gloves & didn't wash hands between any of the many costumers. She gives me my change coins & dollars from God knows where & proceeds to bare hand touch my ice cream cones to package it. This was so unsanitary to me. I can't understand handling food without gloves. Cold stone is always delicious! Just won't be eating my cones sadly & the service was ok I feel it could've been better / faster. The line was long but lots of workers for it to have taken so long. First negative experience at a cold stone probably won't go back to this one. read more

I have to admit I'm the person that chooses the smallest cup possible whenever getting ice cream. I'll tell you what though, yesterday I came ready and Cold Stone did not disappoint me in any way. I've came here before so I knew exactly where and parking is a breeze because its in a shopping plaza. I got a traditional french vanilla (YUM) but of course added some kit-kats, m&m's, and oreos. I thought they would be stingy, because most places are, but it was completely loaded from the inside out with the extras. I like how they mix em in entirely ! I typically see lines on sundays, luckily I got in and out and home quick. I've heard of service being a hit or miss here but I didn't come across anything bad myself. I would recommend coming here if you're trying to pick up and go or have a quick bite. read more

Cold Stone Creamery - French Vanilla ft M&M's + Kit Kats + Oreos - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

I was the only customer in there with 3 workers and I ordered 2 small cups of ice cream. It took 20 minutes. And they didn't even know how to make the flavor I asked for. And they were rude. one asked if I had paid and I said yes and he said no u didn't. But I did before with a different worker. read more

Received the worst treatment ever. After taking my order I moved out of the way to keep my distance from everyone else. 1 minute later a unknown employee very rudely tells me " i didnt get your number for no reason. Go to your car". I understand the need to keep distance but would have appreciated to have being told to go to my car at the end of the order not after the next person is taking an order. 30 minute wait in the car with no call or text, when I go back and ask what happened, they could not find my order. They never processed it. What a waste of my valuable time. No worries though, that issue will never happen to me again. Great job guys. read more

Cold Stone Creamery - Receipt - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Favorite ice cream spot - I usually eat more local but the service and ice cream is so good! Cake batter & cheese cake with waffle cone pieces & brownie... THANK ME LATER! read more

Cold Stone Creamery - two cups of ice cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Cold stone is about an average sized ice cream parlor that allows you to customize your ice cream to your liking. Quality The toppings are mixed in then and there so they don't get softened up by sitting in the ice cream for a long time. Quantity You're able to get about 3 add one anything after that is considered extra. The small size is a perfect size for a snack or you can have their largest cup if you want a lot of ice cream. Value Prices vary just keep in mind that extra topping cost extra depending on what you get. Their largest size is about 7 dollars and can be shared between two people. There's only really a 2$ difference or so between their smallest cup size and their biggest. Ambiance/Crowd There's some indoor chairs and outdoor chairs fo you to sit in. In regards to the crowd you'll see all ages I mean who doesn't like ice cream? Service The workers seem nice. Some just seem to be hating life. The one that attended us didn't ask what add one where wanted and put the ice cream in a wrong sized cup. After saying if she could add toppings she kind of gave a face all of this could've been avoided if you would've asked "anything else you want to have added on" instead of throwing it into a cup after each topping. Parking There's a private parking lot, cold stone is located in a shopping center so the parking is shared with the other shops. read more

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Honestly, it's cold stone. Who doesn't like that? Lol! But I'm leaving this review to compliment the ladies working the night I went. I don't think I've ever seen a cold stone so jam packed with people on a Sunday night. Honestly, no one even fit inside the store. And they kept their calm. They were quick, and very helpful. Keep it up! :). And the ice cream was great, (duh)!!! Edit : I didn't realize I put 4 stars instead of 5. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Service has been on the up tick. Have ordered 4 birthday cakes this year and all have been stellar. They personalize and have made to order pies. Simply call and reserve yours because not always all available on the spot. Service Cleanliness Quality Presentation Price read more

Place takes so long to serve in store customers. Supper inefficient, Staff lacks communication with each other and will to work. Guess thats the new generation. Ice cream is top quality. read more

The best icecream ever super good and sweet and fresh and yummy and tasty and delicious!!!

great ice cream, personalized to what we want. friendly service. Lots of choices to choose from.

It's and awesome place , great service I walk in and the staff greeted me I recommend this store to everyone

OMG the smell of the fresh made waffle cones of this place drives me crazy. They have tempting ice cream flavors, with the combinations you want plus their own suggestions. Our favorite it's cake batter with crushed oreos and kit kat. The girl that made our ice cream was courteous and we even had a nice conversation. They have seating area inside and outside the store. Can't wait to go back and try something new! Dios Mio el olor de esta tienda me vuelven loca. Tienen helados de sabores tentadores, con combinaciones de sabores que tu quieras mas las que ello te sugieren. Nuestro sabor favorito es cake batter ( mezcla de tortas) con oreos y kit kat. La muchacha que nos preparo el helado fue muy cortes y hasta tuvimos una conversación agradable. Tienen asientos adentro y afuera del local. Ya no aguanto las ganas de volver a ir y probar otros sabores! read more

Cold Stone Creamery - Cake batter coffee and Oreo - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Ordered online, went to pick up the order about 45 minutes later and when I get there they still hadn't even started preparing my order, so I had to wait 10 minutes for them to make it. When I get home and open the bag, there were only 3 out of the 4 ice creams I ordered, and on top of that they mixed up the sizes. I called them to ask for a refund and the girl on the phone pretended she couldn't hear me and hung up. I called back twice and nobody picked up. I understand these mistakes happen from time to time but this was just extremely unprofessional and I will never go back to this location again. read more

cold stone no matter the location has never failed to satisfy my ice cream cravings... I have never had bad costumer service in any of the locations. Employees sing when you tip them :) or at least they're supposed to. I've tipped a couple of times and no singing :( their ice cream is very creamy and delicious they normally have about. 10-14 Flavors available. LOTS of toppings.. And most important they're opened LATE !! Because don't we all crave ice cream when we're not supposed to be having it ? Late at night !!! Yummmmmmy guilty read more

Cold Stone Creamery - two people holding cups of ice cream - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

I just went there an hour ago worse service by the girl in the blue shirt. Let me tell you I am a manager at a restaurant and what this girl did tonight I would have fired her in a heart beat. First off my mother in law complain that the strawberry ice cream didn't taste like stawberry this fuckjng girl has the ordasityto roll her eyes and to ignore her. She repeated her self complain about the ice cream 3 time this girl gave her a dirty look not even an am sorry ma'am can I change it for you nooo. I can tell why yal don't have 0 money in the tip jar. Like the owner need to see this place out honestly read more

Always a pleasure and delicious place, always get a cheesecake fantasy, loaded with berries

A worker was very rude, didn't feel welcomed. We asked for all the ice cream to go and he gave us one in our hand without a top.. I told him it was ALL To go Including that one he tried to hand to me and he gave me an attitude about it and basically threw it at me when he was done putting it in the bag. Also, As he was making all the ice cream, he left some out and they were all melting meanwhile he was doing our other order.. Service was just horrible. read more

This is not a knock against the ice cream or the product (which I love) but more against the customer service. Due to the Covid-19 I was not sure if they were open so I was attempting to call to gather that information. I called once and it rang for a few minutes to be "answered" and then hung up. I called a second time with an answer and no kind of greeting whatsoever to only be told my order is ready and then hung, that's great but I DID NOT place an order.A simple thanks for calling cold stone how can I help you works wonders. I understand the Coronavirus has people on edge but I just wanted to know if they were open so that I can place my order with postmates. Very disappointing read more

All tables dirty, napkins dispenser emptied, 4 employees and they ignore customers, ask for a cone and serve in a cup. Not going back.

This is my favorite ice cream parlor! I get to eat my fruits and ice cream at the same time! The workers are nice and attentive.

Got their Lava meltdown cake dessert and as it seems, it had a quality meltdown. It looked like they hired nearby elementary kids to serve such an elementary dessert. read more

I love sweets, chocolates, baked goods, and ice cream - so Cold Stone has all of these things. Is it the best ice cream in the world? No. But for quick and delicious ice cream blends it is hard to beat. The Founders Favorite, and Cookie Dough You Want Some are two of my favorites here, but choosing is always difficult. Service here is always nice, with people singing and putting on a smile regardless if you tip or not. The only thing that keeps me from coming here more is one, it is pretty out of my way, and two, I don't want to get diabetes. :) read more

Worst experience at a cold stone ever. There were a few others in front of us when we first walked in so we were expecting a little wait however when it got to our time to be served, no one greeted us and there were 6 workers behind the counter just walking around. After about 5 minutes I finally went up and asked if we were going to be served and the worker walked up and just looked at us and eventually just asked us what we wanted. They spoke with attitude as if we weren't asking for the bare minimum to just get served and they were specifically rude to my friend when he asked about different options for how the icecream could be served. Worst of all, they served me the wrong icecream and I hadn't realized until I left the store and they had closed. Really disappointing. read more

Ice cream is good, place is pretty clean. Wish they had napkins available at all times and more staff. read more

Cold Stone Creamery - The best part of the ice cream experience - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

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I live in the area since 2004 and attend Cold Stone since it opened many years ago, with family and friends, and always had a good experience. It was today that I tried a new flavor ice cream that did not like at all and after the first spoon I asked if I could change it since I was not going to eat it. I was told by the manager Emma Ibarra that could not change and i would need to buy another if I would like to have another flavor... I really think it is not a good policy since it is not a big deal for the store to satisfy a recurrent customer once in so many years... well, I think that two scoops of ice cream for more than $6 could definitely call for an exception, specially if it did not satisfy a customer... a better customer service is required, and hope it does not happen to others... $6 wasted and end up paying more than $20 for two ice creams... bad experience. read more

Everytime I walk into Coldstone, I swear I hear birds chirping, angels singing and there's complete happiness in my heart. This place is amazing! The flavors are 'deliciosos', but what really makes it an incredible experience is that you can add anything you can imagine to your ice cream! Now who doesn't love the idea of being able to add your favorite candy bar to your favorite ice cream flavor? The staff is great, super friendly and polite. And they even sing when you give them tip! read more

I love this store. Their customer service is amazing. However, almost every time I go inside i see a customer give attitude to a worker. Very disheartening to see. nevertheless workers react appropriately to the situation. Other than that ice cream is always great. i have a coldstone closer to me but always drive the extra miles to get to this one. 5 stars. read more

So I know you are probably thinking who does a review of Coldstone but i need to give props where it is due. This location is one of the best ones. Yes sometimes the lines are long but the staff here rocks. Yesi, the one who usually prepares my family's ice cream has to be one of the most customer service oriented employees I have ever seen. This manager truly lucked out by hiring this girl. My son ordered a milkshake and it was obvious something was off , she handled customers while making him a new milkshake...Dude who does this? Seriously this location is great and it's because of staff like Yesi! read more

I don't even like ice cream or fro-yo but just thinking about cold stone gets me moist ! Lmao ! Founders favorite is the first mix I tried & it's what I've ordered ever since ! Mmmmmmm can't wait for me & the boo to get into a pms-influenced fight so I can come here & indulge my feelings read more

Cold Stone Creamery - Better than sex ! - Ice Cream & Frozen Yogurt Near Me - Miami, Florida

Closest coldstone to my house so i go to this location often. This location is always pretty full, especially on the weekends. Worth the wait though for a yummy birthday cake remix! If you're feeling extra bad, get it in a chocolate waffle cone! read more

I have visited this Cold Stone Creamery whenever I need a nice break from work, and I can't really complain about anything they do. Their ice cream tastes good. The servers are nice. Can't really think of anything bad. However, they are just average from all of the Cold Stones I have seen. Hmmm.. average!? That deserves 3 stars. read more

Ice cream is ok.... Cheesecake ice cream with kit kat is pretty good.... Place is a bit disorganized as I can't find any chairs but over it's an ok place read more

Terrible customer service at this location. The employees give off the vibe that they either hate their lives, that they hate working there, or both. Regardless, there is no reason to take it out on the customer. read more

The WORST customer service - the girl who took care of us was so busy chatting and socializing with her friends that she kept getting the orders wrong and was bothered by us correcting her! It was like she was doing us a great service by her taking our orders. The line was out the door but hey they didn't seem to care at all ... this place needs a manager to manage !!! read more

Chocolate molten lava thingy looks NOTHING like on the billboard. Horrible. They microwave it right in front of you. The tiniest most pathetic piece of dry chocolate cake served in a cracked styrofoam bowl topped with a sad scoop of vanilla ice cream. Waste of money. read more

I totally agree with Jennifer , the employees on this location are terrible, they take forever to get you order done, and then you can see them so relax and talking about their own problems right in front of you, no worries to get things done. It took them 25 mins to get our order. read more