Cold Stone Creamery is one of those chains that just isn't my favorite. The ice-cream is a bit too sweet and the prices a bit too high. That being said this location is super convenient to the trampoline place across the parking lot so I've found myself here quite a few times now. Service is always friendly and the space is clean. There is a selection of take-home items in the freezer. If you're into Cold Stone Creamery this is a very nice location. read more

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Hung around for a bit waiting on line and noticed that ALL the employees will handle food and the register without washing hands. I took a look at their work area and didn't see any gloves for food handling available for the employees. Isn't there a law for cleanliness requiring them to at least wash their hands? I left the line when it was my turn because the place did NOT seem clean or appropriate for serving food! read more

I've been bringing my son here for years, he enjoys it. This visit today was different though. He always orders half mint and half chocolate "like it" with KitKats but they told me you have to get the "love it" to mix flavors. It's strange because that's the only order he ever gets. Same order for years. And any time I get something I always mix flavors in the "like it" size. With summer coming, we usually come here 2 or 3 times a month even though the prices have gone up. I'll be trying the new place on Tices or going to Magnificos on 18. read more

Food is typical good cold stone brand. Service is fair, needs customer service attitude/interaction training. Great place for family. Has high chairs, ample seating, good parking spaces and outdoor seating! Accepts credit/debit. See images for reference. read more

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Ordered delivery got cheated. Did not fulfill order as wanted.No one can miss seeing fudge and there's no fudge or pinapples or walnuts. Can only taste and see straberries and bananas. Was waste of my money I would go persorally if I were you to see they add and not cheat you. I have had surgery so can't even drive and got scammed by Coldstone. Shame on them. read more

Dirty,run down,under stocked, over priced, and the outside seating area is crumled in decay. OVERPRICED. The 11 dollar taco was freezer burned. read more

We went here on 05.2024 picked out one of there ice cream cakes chocolate crunch something (sorry not sure of the name) but the cake was amazing one of the best I've had in a long time the service was friendly and the pricing was very good we will definitely be back thank you. read more

Wow they can't spell correctly this is not only time look at other reviews on Yelp. I complain to corp and Indian owner offer one free ice cream. I didn't bother going back since everyone on the review say they have a nazi cashier/worker. Never like bashing local store, I can see why is always empty. read more

Cold Stone Creamery - Can misspelled birthday, wtf !!! - Ice Cream & Frozen Yogurt Near Me - Milltown, New Jersey

Rude staff. Didn't use gloves. Wiped his nose with his bare hands before getting the cone. I had to walk out.

I ordered the Gotta have it double Oreo icecream and was only given two Oreos. Kendall Park put four in hence the name double Oreo. The owner said he would not put in 4 Oreos. read more

Yelp has to give a symbol for "No Stars". I have never been a fan of Cold Stone in general, but this particular location is the worst of the worst. Their motto should be "We take all requests...and ignore them" or "If you want Customer service, please go somewhere else." I agree with Neil D. regarding the owner. My order was simple, one flavor with a topping mixed in and a second flavor (plain) next to it or on top, I didn't care. Nope. Everything had to be mixed together; the two flavors and the topping. You would have thought I asked them to split a diamond in a moving car down a rocky mountain. I walked out. Thomas Sweet is still the best hand made Ice Cream in the area, in my opinion. read more

Owner is by far the most miserable person on this planet. He should lose his franchise license. Loves to short change customers. Have come numerous times only to have him not fill up the container with ice cream and very rude to customers. He is the worst. Go to target across the lot and buy a pint. read more

Creamy and deliciousness for your sweet tooth. Friendly staff and ready to serve you. read more

Cold Stone Creamery - Strawberry blonde - Ice Cream & Frozen Yogurt Near Me - Milltown, New Jersey

Please stay out of this mans store $64.99 He really messed up my daughter cake 10th Birthday Friday night. I'm sick to my stomach on the horrible picture and presentation. The owner language barrier couldn't care less Milltown Ryder's Lane Franchise read more

Cold Stone is a little pricey but if you want creamy delicious icecream with fresh fruit or cookies whipped in, it's the best option. The Milltown location is always clean with friendly staff. read more

Cold Stone Creamery - Banana Icecream with Graham cracker crumbs and pecans. Sooo good! - Ice Cream & Frozen Yogurt Near Me - Milltown, New Jersey

Leaving 1 star only because you can't leave a review without leaving at least that. Don't even bother placing your order online to have it ready for you ahead of time. You will still end up waiting an extra 20 min past your pick up time. Oh and by the time you finally get home after ALLLL that waiting, you will find your order to be wrong (missing toppings etc). AVOID THIS LOCATION Just a bunch of high school kids "at work" not paying attention to what they are doing. read more

I give it 2 because the girl that served me today didn't change her gloves after taking a payment from another customer ( especially in a time like this ) . Also the frozen portion workspace that is used to mix the ice cream had sprinkles and other left over Ice cream from previous orders . It wasn't sanitary . I even tipped her because I don't like leaving like that . But I was so disgusted I didn't even want to eat my Ice cream. Anyway I love cold stones just want it to be cleaner read more

In general, I love Cold Stone. I've now had three bad experiences at this one in a row and I'm fed up. When things first started to open up, a friend and I went and they weren't letting anyone inside due to state orders. Ok, cool, so we called and placed our order on the phone per the instructions on the door which said they wouldn't take any in-person orders. So first, the people who were there before us got their orders, as expected, but then people who came after us did, and we figured it was fine because they probably ordered ahead. So we waited...and waited...and waited (and eventually saw two people who were allowed to order right there!). After 40 minutes, my friend went to ask about our order, which they evidentally forgot about and had to take again! We were there for AN HOUR! But I figured, a fluke, right? The next two times, like others who gave reviews, my online order was not ready at the time promised and walk-ins were served before I was. Also, someone should probably tell the man who I assume is the owner that it defeats the purpose of gloves if you do things like pick up the phone and go into your pockets with the gloves ON and then go back to making the ice cream. Oh, and the mask goes over your mouth AND nose. read more

I wish I could give this review a negative 3 stars. Extremely disappointed with the new staff and management. We have been coming to this Cold Stone since it opened at this location. The staff and managers were always so welcoming and warm. They would suggest certain flavors, give us samples, greet my children with a great smile. We decided to pick up some ice cream tonight as the weather was warmer. As the employee started to take my order, she barely smiled. Barely even acknowledged my child. I asked for a small cotton candy with gummy bears and kit kats on the side. I've done this in the past many times. And never had an issue. Well the employee tonight looked completely baffled by my order. She said. You want the gummy bears and kit kat on the side? I can't put it on the side. I explained it to her. My child finds it hard to chew the gummy bears and kit kat when its mixed in the ice cream. And, the staff before would always put the gummy bears in another small cup and pack it to go. I didn't think that was such a tough request. Well the employee tonight said, "I can't put the gummy bears on the side as I do not have the keys to thr cup." I looked at her while her hands on the towering stack of small cups..... she said what she can do is stack everything on top of the ice cream. I asked her nicely again. And said, can't you just put the gummy bears and kit kat in another cup? Like the one under your hand? She then said since she started working here, they are not allowed to do that. I was completely baffled. I asked her nicely, can't you just put it on the side then? She rolls her eyes walls over to another worker. Barely asks. Comes back and says I can't because I don't have the keys to the register. Now I'm even more bewildered by her response. So I gave up. I said ok. If you can place the gummy bears and kit kat at the top that fine. As I was waiting, I started to look around and I noticed the place wasn't as packed. And something just looked different. I turned around to ask the employee is this place under new management. She had such a nasty attitude. And said, yes, this place is under new management. As she is ringing up my order she started speaking a different language in a complaining voice. I have no idea what she was saying. She could barely look at me. I was so disappointed and to have my child witness this was even more disheartening. As we get home, I opened up my child's ice cream. And noticed the employee from Cold stone stuffed the small cup of ice cream into a medium cup..... ummmm.... why couldn't she just place the gummy bears and kit kat in the extra cup???? Its soo sad that this place is attached to the cold stone creamery name. I've gone to other locations and the staff has always been super nice. I don't know how cold stone could allow this new management and staff to act the way they acted tonight. I am definitely never going back to this cold stone location again!!!! read more

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Cold Stone is my all time favorite ice-cream. The staff at this store are very nice and sweet. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Milltown, New Jersey

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I went in here Thursday and ordered Surrender To Strawberry. It was made wrong. It supposed to have yellow cake and strawberries and whipped Topping. It just had strawberries and nothing else. Waste of time and money . read more

I used to love this cold stone, however it has definitely gone down hill. To pay almost $7 for a small shake and for them to not even fill the cup is unacceptable. The gentleman who made my shake looked at it as if though he knew and then just put a lid on it and handed it to me. It's not worth the amount of money when I can go down the street to Milltown ice cream depot. read more

Just like any other Cold Stone. We went here with my family. And there might have been 5 of us. And I must have sampled like 5 different ice cream. And normally they get annoyed after 2 but the girls were cheery and vocal. Which you don't normally get. Usually these are young girls who work at an ice cream parlor and have no manners. Like I always say, service can make any mediocre food amazing. And ice cream is always good when your craving it. read more

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I've been to this Cold Stone a few times. The staff seems not interested in working here, which makes 0 sense to me. Who doesn't want to work at an ice cream shop? Sounds like the most fun in the world. I got the cheesecake ice cream with white chocolate chips mixed in. The ice cream was so soft. So soft, that it melted, and that it got all over my clothes. It tasted like very melted milk. The cheesecake definitely tasted like cheesecake, and they do put a lot of mix ins. I tasted a white chocolate chip in every bite. I might come back, but there are other ice cream shops to try! read more

This is my happy place. I come here faithfully because they always provide me with great service. They made a mistake on an order once and they made it right. Thank you for always honoring my request for the chocolate devotion with no chocolate chips read more

I will go to Cold Stone with my family on any kind of day: hot, cold, rainy, etc. The chain in general does a nice job with marketing and I have not been disappointed by any of the flavors. Unfortunately, I only give this location 3 stars because of the staff. Obviously working in an ice cream place should be enjoyable and there is room for fun in every job. However, the last 3 times that I have gone to this location, the girls don't do a great job at having conversation with the customers. They laugh and talk among themselves, but it took away from the welcoming feeling. Their personal conversations also caused us to be there a lot longer than planned. This is the closest Cold Stone to me, so I will be back when my family is in the mood for ice cream, but if I had the choice, I would go somewhere else that had more inviting service. read more

Terrible and scary experience. I have a peanut allergy, and most cold stones can accommodate that by using fresh spades and stone in the back room. I was assured my order would be made in the back, but I then saw the worker make it on used stones in the front!! To add insult to injury, they messed up my husbands order and gave him BUTTERFINGER instead of heath bar!! After we realized and tried to get a refund, they refused. An experience that could have been potentially life threatening. And a waste of $16 for two SMALL ice creams. We will never be returning here. read more

How do they not see how filthy those doors and windows are ? They need a professional window cleaner! windows and doors are disgusting. makes me wonder how dirty the rest of the establishment is. read more

Probably the worst run business in EB. Always a 20 min wait. Server never changed gloves in between taking payment or customers. 4-5 workers in the back doing other things. Prioritize customers in front of you not digital orders. read more

Okay , not a big fan. Frankly I don't understand how this place still stays in business. Many more ice cream options in the area .See ice cream Depot in Milltown.My wife and myself went there one night for ice cream cost is $11 and we just had smalls. Also another time we tried their candy apples and the apples were rotten! Will not repeat!! read more

Honestly, their prices are outrageous and the place was so crowded for no reason. I'd rather go to Baskin Robbins or Dairy Queen. The ice cream is meh, normal- nothing fantastic. A small cup of vanilla ice cream with sprinkles was 8 bucks. Are you serious? I can buy 2 gallons of ice cream with toppings for that. Very disturbing. read more

Cold Stone Creamery - Signature cake.. 45 bucks ...!! Really!!?? - Ice Cream & Frozen Yogurt Near Me - Milltown, New Jersey

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I love this cold stone! The workers are always kind and friendly. They make suggestions when you don't know what to choose.. and they still have white chocolate chips. Not all stores still have it. I would definitely recommend. read more

If you need a cake, avoid this place.... I spent hours trying to call to order a cake. When nobody answered after 20 calls, I went in person. The girl working there was not accommodating at all. The manager was out of town, and the whole ordeal was a waste of my time. I suggest you avoid the same mistake. read more

So since I've literally been here everyday of this week, I can say something has changed with their sizes (in a good way) at first I didn't like how they gave you small cups to begin with and barely filled it up. Well, they have come around and now fill up your cups to the point its over flowing! And they should considering you're paying a lot for ice cream! I was very happy to see this change in portion size! Also the flavors of ice cream are super delicious! read more

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My daughter turned away from the register immediately after me paying for the ice cream and dropped the purchase. I asked for another ice cream and they fully charged me, which in my opinion isn't good customer service. Additionally, I got on my hands and knees to clean up the mess. Not one employee assisted or told me they would take of the mess or offered any bit of sympathy. They just watched me. It was very strange, awkward, and unprofessional. The outdoor sign is falling apart and inside looks unclean and in need of some updating or repairs. I will never go to this location again. Yucky vibes all around. read more

I looked on the website and it said that the store closes at 10pm when I went to get ice-cream I was told to leave at 9:15 and was told they close at 9pm. I walked into the store at 9pm if they really closed at 9pm I should have been told they were closed when I walked in with my family. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Milltown, New Jersey

This place operates so slowly. They just talk to one another is a different language the whole time. I was standing there for almost five minutes before they even acknowledged me... read more

Girl behind the counter was really rude. Excited because it was my first time here and I walked out angry because she talked to me like I was an idiot. Good ice cream but I can just go to magnificos around the corner where people are actually nice lol read more

I really like it here! I wasn't expecting such a big place with a good amount of seats, so i was pleasantly surprised. About three two-seater tables by the windows in case you want a little 'view'. Then there are two adorable half table/half booths near the freezer with the ice cream cakes/ice cream cupcakes. Lighting is dark and dim, and makes you feel as if you're chilling in your own home with a bowl of ice cream. I think there are two bathrooms in the back. On a Saturday night/9pm, the line was pretty long, but they had three workers moving quickly, taking orders. My friend and I each got a large cup of ice cream, and the scoop of ice cream they were digging seemed huge! I was surprised, and a little appalled at the potential amount I might be eating, haha. I noticed the ice cream always gets kind of drippy by the time they give you the cup and I think it's because they are manipulating it so much, moving it around, melting it more. I don't really care for that. I don't want soupy ice cream, especially given the expensive cost. It's widely known that this stuff ain't cheap. The workers were doing their job, but nothing especially friendly or welcoming about them. Just kids working on a busy night, and I can't count that as a negative. Shared lot with Subways, Dominoes pizza, that new pizza place, but there's ample parking everywhere, especially the Target across the street. Several tables for outdoor seating, which could be very pleasant. And it never gets a lot of traffic here, so it's kind of peaceful to eat your ice cream and relax. read more

Giving a one star only because I can't give 0. Tonight me and my fiancé were in the mood for some ice cream..we went in I did not have my mask on because I have asthma and have a medical card to be able not to wear a mask. The three ladies at the front attacked me with their nasty words and were so unforgiving of my medical issue. They argued with me until I walked out without my ice cream. I will never come back to this place. What a shame. read more