4 staff working on a hot day with only 1 actively serving customers. Other staff are either re-stocking ice cream (not a good plan while store is busy) or simply pretending to tidy. For the money charged, I expect better service. Location in Kierland didn't have this problem the last time I was there. read more

We had Brianna serve us today and it was not up to our regular cold stone expectations. We were paying for the largest size and she put 1 piece of candy in and didn't chop up any of our toppings. I was very sad because cold stone is always my favorite guilty pleasure. Every time I get the same thing and it is $11. I kept having to ask for more and she charged me $14.75. Super disappointed and will not be coming back here again.... she also did not have the nicest attitude. read more

Workers do not wear gloves and will touch your food. Do not go here. Health inspectors need to do a better job.

The customer service in here is horrid. Unhappy overly made up employee made me a horrible ice cream mix, using the bare minimum with the toppings and rolling her eyes at me when I asked if she could add more... then proceeds with that's extra.... Everything is extra ... honestly my icecream was melted by the time it hit my waffle cone.... kinda wish the other girl would have made my Ice cream...she was so perky and happy... anyway ... I probably won't be back ... I can now see why this location is always empty. read more

fresh served lemon ice cream with raspberries,blue berries with a warm chocolate dipped sprinkles cone! Everyone at cold stone is amazing and super kind!! As soon as i walked they were super helpful on helping me pick what mix-ins i wanted with lemon icecream. Thank you to the lady who served me she was super sweet! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Great service. The girls working were friendly cheerful and very generous with their servings to the kids.

The icecream we got was delicious. Lots of toppings and mixed alright. 2 stars because I was trying some flavors of icecream and was told I could only have two samples because they didn't want me to get full...... Is coldstone hurting for business. I'm a grown ass man, I think I'll be ok with three little sample tastes without it filling me up. Very low class..... read more

Where to begin? Cold stone. Is great the word that comes to mind? Yes. Yes it is. Frozen yogurt? Nobody who is a real hard working American citizen wants that second rate, cheap imitation crap. Those health nuts can keep it. I want my delicious and extremely flavorful ice cream full of sugar and sprinkles. I want my bad decisions to be full of ice cream directly from Cold Stone. I want it to go straight to my hips, because frozen yogurt doesn't do that. If I could give Cold Stone 100 stars I would. I would even open a franchise in my kitchen if I didn't spend all of my money on Cold Stone. Thank you Cold Stone for being my pick me up on my tough days. Live strong Cold Stone. read more

Terrible store, terrible service. They started serving 6 people behind us, then finally this guy offered to help us he leaves and disappears. When I finally gave my order huh, they had run out of vanilla. I was pissed by then, went to pay for one if them and huh the register was locked by another transaction. I asked how do you run out of vanilla and was told by seriously attitudes teenager that "it was the most popular flavor". I said exactly how do you run out of vanilla???? I also mentioned how all these other people got served before us her response was "oh, I doubt that" basically calling me the paying customer a liar. I love Coldstone, have been a customer got many and have never been treated like this. VERY, VERY DISAPPOINTED read more

I love ice cream but I'm not a fan of cold stone. Low grade goo passed off as ice cream is not for me - no matter how much candy and other stuff you shove into it. I would reconsider if they changed to better ingredients. read more

Out on a walk and had to get some ice cream. Only bad part about this place was amount of employees. There were two there, but only one serving on a Saturday afternoon. Line was long but the girl did a great job trying to serve and ring up the prices. Need to fix this management. read more

This is my favorite Cold Stone location. I came in on a Friday night with my daughter. She couldn't make up her mind as to what she wanted. The young lady behind the counter, said her name was Sarah, offered for her to taste the ice cream. She was so patient with her. If you've never been to Cold Stone, the inside is pretty small so the line forms fast. But Sarah kept her patience! Definitely will be back! read more

Great ice cream! The girls are working hard but they need some help big time! 25+ minutes inside the store in line and still 3 people ahead of me. I guess the manager doesn't realize that people like ice cream when it starts getting warm out. They need at least 3 workers and that would still be challenging. Great ice cream if you don't mind slow service. read more

Ethan at Cold Stone Desert Ridge was great! He went above and beyond to help us get our ice cream home without melting. We didn't have a cooler with us so he gave us a baggie full of ice to help keep it cold. Great service! read more

Went to Cold Stone for some ice cream on a Sunday night. Arrived at 9:51pm. Walked in and instead of being greeted with a "Hello", we were greeted with "We're not mixing anything. We close in 5 minutes." Store closes at 10 pm, which would mean there was 9 minutes to close. Left the store without purchasing a cold great because the point of a Cold Stone ice cream, is the concoction you can create. Not to mention, they ended up closing their doors at 9:56pm, despite their 10pm posted closing time. Highly disappointed with the service of the careless teenagers. Was celebrating my wedding anniversary and skipped dessert at he restaurant to get a custom treat. What a let down! read more

This Cold Stone Creamery has to be my favorite i've been to. Right as soon as you walk through the doors you're welcomed by the staff. My server, Valentina, was pretty helpful as i was ordering. Although i've been to the cold stone here in omaha a billion times, i still have a hard time trying to figure out what to choose from since there's so much that's offered. She asked what flavors i usually like in my ice cream and i said i love strawberry. She recommended i try the strawberry blonde. By far my favorite ice cream flavor now! When everything was wrapped up and as i was walking out, i couldn't help but to leave a great tip. If you're looking for good ice cream with excellent service, this is the place to go. read more

The ice cream is great here stop in for a cold ice cream if you get sick of the heat of the outdoor mall

Today I went into cold stone and me and my friend were absolutely astonished by the horrible customer service at your location. We were spitting an ice cream and the short browned hair girl asked us a question and misunderstood our answer then said "that's literally what I just asked" in a condescending tone of voice. We were shocked by how completely rude she was and she could tell. Then she continued to shake her head in disgust at us as if we were in the wrong when it was her who was completely being rude and out of line!!! Terrible way to treat a customer and should a class on customer service read more

The customer service is really suck. I walked in with my friend and the workers just completely ignored us. Then their friends walked in and they acted totally opposite. Even when they were serving us, they still were laughing and talking to their friends still. We felt totally disrespected. We will never come back again. Not recommended either. read more

I went to cold stone last night (5/29/18) with a friend. I was surprised when I was eating my banana ice cream and found TWO hairs in my ice cream. Absolutely repulsing and most definitely hasto be against health code. I will NOT be returning to this location any time soon. Hair doesn't go very well with ice cream. I wish I could give 0 stars. read more

Most annoying ColdStone experience, and I love most of them. The older cashier in an orange/red shirt (non standard dress code, so I assume manager or owner) screamed at the top of his lungs every 15 seconds "tip tip hurray" or "give me a hollar thanks for the dollar" after every purchase. This is literally the smallest Cold Stone I've been to with no chairs or counters, and yet the place was packed with about 30 people, standing room only, line out the door. By the time I got through the line I endured his yells for tips about 15 times, ending with a headache. This guy must be hard of hearing based on his volume level. Also I asked for two ice creams to be mixed, and they literally put them on the cold Stone for 1 second without mixing and into the cup. Never seen that happen before, they always actually mix then. They were out of Oreo topping and several others (which they should show you on a sign because you order your ice cream first thinking you know what topping you will add). Overall worthy of a 1 star cold Stone experience. They are in one of the best locations in AZ, so people will just keep coming... But I won't. At least please stop yelling at customer's for tips! FYI: The prices here are much higher than other Cold Stone locations. read more

Some of the happiest and friendliest people working here! Love the ice cream and the environment. Tip them and they will sing! They are all extremely fast and keep up with the crowd very well. Love this location read more

Good ice cream....poor guy was working alone and managed a full store pretty efficiently. Could have used more help though.

To expensive for what you get ! I'd rather go to 31 flavors! To me they are the best. My daughter talks me in to go once in awhile and I'm always sorry! read more

The ice cream melted to fast, workers were really rude, and the ice cream tasted horrible!! Would not recommend this place to anybody!!!