We decided part of our NYE 2026 plans needed to include ice cream. When we arrived, Tessa was rocking it! She was the only employee in the store on a holiday, and was serving everyone with a smile! The wait was a bit longer than usual, but that's to be expected on a holiday with a solo employee. Management, for the safety of your employees, the experience of the customers, and more, make sure your store is fully staffed! Also, give this woman a raise/bonus! She deserves it! Our ice cream was amazing, too! read more

Cold Stone Creamery - Love it caramel truffle ice cream bowl, love it piñapple mango smoothie! Delicious!! - Ice Cream & Frozen Yogurt Near Me - Provo, Utah

Great ice cream! Nice employees. My favorite thing to order is the peanut butter cup perfection. read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Provo, Utah

Nothing beats ice cream on a super hot day! The team at cold stone were very efficient but not very engaging. The location wasn't very clean but did wipe our table when requested. read more

What can I say..went in and got a Founders Favorite. Ice cream was good and the folks behind the counter where top notch. Wish they had not closed the one near me. read more

This week was awful to me. I decided to treat myself to overrated, expensive ice cream. Worst mistake of my life. The cake batter was empty. Instead of bringing out a new cake batter she scraped the sides with all the icy crap. I paid $6 for icy, bottom barrel ice cream. Do better. read more

Ice cream is always great, it just takes 30+ minutes to even get your order started. On multiple occasions, it has taken us over an hour to order, receive the order, and leave. They always seem severely understaffed. If you're looking to get a quick cup or cone of ice cream after dinner, go somewhere else. read more

I ordered two ice cream cakes from the Provo Cold Stone 24 hours in advance for my mother-in-law's birthday to be delivered at 6:30 pm the next day. 30 minutes before delivery time, the Door Dash driver sends us a message saying the cakes aren't ready and won't be for a few hours. I had to call Cold Stone because they never reached out to me. I was informed "the system" didn't put our order in until 5:30 pm the day of delivery. I explained that I had a confirmation email from Cold Stone that was received at 7:45 pm the night before. The "manager" of the store never apologized or explain why the mistake happened. She did allow us to switch out the cakes we wanted for ones that were pre-baked. When I asked what they would be doing to make up for this terrible customer service she replied "Well it wasn't anyone in particulars fault. It was the system, so there's nothing more we can do." Needless to say this was a super frustrating experience, and I won't ever order a cake from them again. read more

I would normally rate chains that I like that I feel are too expensive as a 3-star, but the service at this place has been so consistently awesome I can't. For people who aren't familiar with Cold Stone, you pick a base ice cream and toppings to go in it. They have a lot of great pre-determined mixes called Signature Creations. We usually take one of them that overall looks really good and make minor changes. I usually go for strawberry banana rendevouz (another name for it: fruit stand rendevouz), but the white chocolate chips are kind of annoying so I substitute that out for graham crackers or oreos. read more

Cold Stone Creamery - Strawberry Banana Rendevouz (substituted white chocolate chips out for oreos and the sweet cream ice cream for french vanilla) - Ice Cream & Frozen Yogurt Near Me - Provo, Utah

I love the cake batter flavour with Oreos and brownies mixed in. Although this place is quite small, I was very happy to have my post-meal dessert here. The portions were quite big for me, so I would recommend sharing with a friend if you don't want too much! read more

Cold Stone Creamery - a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Provo, Utah

Pros: They've had the same flavors forever. Cons: They've has the same flavors forever. On one hand, I love that it can go in and get the apple pie a la cold stone, or the cheesecake fantasy, both of which I fell in love with as a child. Why fix what isn't broken? On the other hand, if you're feeling adventurous and looking to try something unique you've never heard of before, you're not going to find it here. All in all, I'm a Cold Stone fan. I like knowing that they'll have exactly what I'm craving, and it will taste exactly as I remember it. read more

Cold Stone Creamery - Chocolate devotion - Ice Cream & Frozen Yogurt Near Me - Provo, Utah

Cold Stone has so many flavors that to be ought to be the standard for all ice cream...Cookie dough that actually captures the flavor of cookie dough instead of being vanilla with cookie dough chunks, dairy-free options that are as rich and delicious as the regular kinds, signature creations that are the most perfect combinations of ice-creams and mix-ins you could dream up. Plus, they've topped the classic punch card system by using an electronic point system where all you have to do is type in your phone number at the checkout and it automatically adds the points from your purchase on to your running total. I'm convinced that cold stone is worth every cent it costs and more, and I think you will believe that more and more, too, with every bite of the delectable ice cream you purchase. read more

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All the high schoolers here are rude. And the cherry on top is I found a hair in my ice cream. read more

Cold Stone Creamery - a bowl of ice cream with a spoon - Ice Cream & Frozen Yogurt Near Me - Provo, Utah

I paid for extra almonds and they gave me peanuts ‍ Literally the worst experience. I would never recommend. read more

Cold Stone Creamery - a spoon full of ice cream - Ice Cream & Frozen Yogurt Near Me - Provo, Utah

The staff is nice. During this Pandemic everyone was standing far apart. The staff wore masks. They were working super hard! Only downside is there is a bit of a wait. Tons of people ordering delivery so you wait a lot longer than you think because they're getting food for people not in line. Also a little pricy. But the ice cream is really good! read more

Daniel is a great server and a very kind hearted boy. I came in just looking for some ice cream and I left with some ice cream. Exactly what I wanted. read more

nice staff and while not my favorite place to go it is good enough and very crowded. some people must love it, i do feel bad for the staff having to make a big fuss over tips. ha read more

Nathan was holding down the fort all by himself at 11pm, and was working super hard. Very pleased with the service and ice cream.

Not a bad Cold Stone location. I was a little disappointed with how dirty the ALL the tables were, but the ice cream was mixed well and I received a sizable portion. Good location! read more

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Coldstone is always a favorite amongst me and my buds, no matter which one I go to, I can always count on it to be tasty and satisfy my sweet tooth. This one was no different--I'm a fan of the "Cake Batter Batter Batter" with a little bit of hot fudge added. Feel free to create your own flavor, pick up a cake or shake, or finish off a long day with a cookie sandwich. There are so many different options and various items to choose. The employees were quick and great. The ice cream is smooth and "thick", I honestly don't know how else to explain it... But it's delicious! I wish this location was a little bigger, with so many BYU students in the area, it always seems busy and packed. However, feel free to grab it to go and take it home. TIPS & TRICKS: * Make sure to sample the ice cream before you purchase it, most flavors are pretty rich so you will want to make sure you really enjoy it. * I shared a "Love it" with two other people and it was plenty! They stack the ice cream pretty high in the cup and it always comes out bigger than you'd expect it. * If you feel like adopting Cold Stone as your new baby, make sure you join the loyalty program and get some points! http://www.coldstonecreamery.com/mycsc/index.html read more

3 times I have ordered and didn't get everything I ordered and was charged for it. I finally had it tonight called and asked for the manger which was no help. Gave me a run around. Said all she can do is to complain to door dash. Will not going threw this store again. read more

The ice cream is the best I have had in years. the Reeses shake was awesome . I am on another planet right now. It was all reasonably priced. The one lady working the night we came was more efficient than a staff of people. She was so nice and helpful. 5 stars 10/10 I recommend you come here. read more

The good thing about chain restaurants is that you know what you're getting. You can count on them to be decent (usually). Cold Stone is a favorite among the chains. I order the same thing every time. A child size Sweet Cream with raspberries and graham cracker crumbs. It is perfectly sweet without being overly sweet. Before getting my (staple) ice cream, I usually ALWAYS sample the same flavors. They're the flavors I love but would never want to order: Cotton Candy, Oatmeal Cookie Batter, Pumpkin. *Not all scoops are created equally. My husband and I both ordered child size cups and mine had a SIGNIFICANT amount more than his (as you can see from the pictures). read more

Cold Stone Creamery - Child sized Sweet Cream, with raspberries and graham cracker crumbs. - Ice Cream & Frozen Yogurt Near Me - Provo, Utah

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I'm not a big review guy but I couldn't resist with the quality of service we received. A guy named Jensen was working the front by himself and was AMAZING!! He introduced himself when we walked in, offered samples and recommendations, and was so patient the whole time. Right after we showed up there were like 10 people that showed up and even with the rush he was kind and patient. He didn't make us feel rushed and yet got us everything very quickly. Also my gift card was quite the hassle to put in and he was just the best. His customer service made us both agree we'll be back soon! Definitely would recommend. read more

I mean, this is a chain, you know what you're gonna get. It's basically exactly like all the other Cold Stone locations in the universe. Above average ice cream, above average service, below average bathroom cleanliness. They're literally all the same. So I'm going to take this opportunity to share not one but TWO great experiences I've had at this location. As a warning, these aren't like... tales of wonderful service or times that ice cream saved my life or anything like that they're just like funny stories that happened here which have forever endeared me to this particular location. The following does NOT describe a typical experience (probably.) Story 1: It was a straight up blizzard, I was headed to a Yelp event in Orem when I realized it was not gonna be safe to drive there so I pulled into the plumb tree plaza parking lot. My intention was to turn around and go home but I saw the cold stone and thought, "well, if I'm gonna die in the snow I might as well do it with a belly full of ice cream." I walked in and the only employee that appeared to be in the building was straight up ASLEEP on the floor behind the counter. He was SHOCKEd I was there, which in retrospect, makes sense. Who goes to get ice cream in a blizzard? but there I was and I hung out with him for like 20 minutes. No one else came in and the snow wasn't really less bad when I left, but I made it home alive and it's a very fond memory. My second story is of the time that I walked in on one employee proposing to another. Literally down on one knee with a ring and everything. The chick being proposed to looked like she wanted to run to Alaska. I was basically like... "if you guys want to finish this, I can come back later" or something to that effect and she said, LITERALLY, "please don't leave." I'll never forget it. I swear I thought the woman was going to melt from mortification. She told the dude that they hadn't been dating long enough and she needed time to think about it then BOOKED IT out of there. I mean out of the building, into a car, squealing tires and GONE. I like to think that she changed her name and started a new life with a less creepy boyfriend and that my being there gave her an opportunity to escape. read more

Have been to this location multiple times and the service is consistently slow. 4+ workers at a time but only 2 or so are actually helping customer. What should take 5-10 minutes turns into a 30+ minute wait for ice cream. Not worth it in my opinion. read more

Way too long of service. We waited in line for 30 minutes literally. They had 2 people staffed, and one kept messing up the orders. Most people at the end of the line left because of it, but we kept waiting. Eventually left as well. read more

The employees at this location r so terribly trained. I've had McFlurrys from McDonalds that we're better mixed than my ice cream. All of my mix ins were in one spot which left me with almost a full cup of plain chocolate. I love Cold Stone but I was really disappointed by this read more

The nicest boy who goes by Oak helped us get the yummiest ice cream and we got the best experience!!!!!

If you are looking for a "40 Flavors" ice cream shop, this is not the place for you. The menu in this joint offers a few basic flavors wrapped into a great tasting recipe. You can also create your own recipe using a multitude of yummy treats. Also, try the milk shakes. All of them are wonderful! Plan on spending about $5 bucks each when you visit. read more

We got some delicious ice cream tonight and were helped by Jeni! She was super sweet and helpful. She thought I said sprinkles instead of gummy bears, but it was not a big deal. It is hard to hear wearing the face masks. She was very kind and we will be coming often for a sweet treat for our family:) read more

You can never go wrong at Cold Stone. For me, the strawberry milkshake is the best. Purchase their gift cards at Costco and save a lot of money. read more

I recently finally tried Stone Cold and fell in love with my first stop. They have great choices and fast service.

Great place to get ice cream. They always have lots of different flavors. Only negative thing is it is a little over priced for what you get. Lemon with strawberry's is the best! read more

My husband and I went out for desert and I weals super excited because I don't each sweets often. We got there and the girl helping us was very clearly more interested in the fact that her friends showed up. I told her what I wanted. She comes back with not even close to what the picture looked like. She then told me that the 2 different kinds of cookies, that were suppose to be apart of the ice cream, were all gone. So then she hands me the cup of vanilla ice cream with frosting on top. She asked me if it was okay and honestly the way she said it made me feel so guilty I just took it. We paid for it and I ate maybe two bites. It was gross. It probably would have been fine had they had all of the ingredients in it but since it didn't, it wasn't good. It's not like it's cheap ice cream and I hate that I felt like I had to take it because she seemed unwilling to make me something else. You know, her friends were waiting. Anyway, I will not be going again. read more

I am a Cold Stone fan and have been to many Cold Stones in Utah and Salt Lake County. This Cold Stone location has the best pricing by far! I usually get Coffee ice cream with Heath bars. Most other stores you get the crumbs. This location puts in whole pieces and breaks them up so you get larger chunks. read more

The ice cream is always great here, but the 5 stars is for the customer service. Ben was personable and friendly, exactly how customer service should be! Thanks Ben for making our cold stone experience that much better! read more

what a joke. don't get me wrong- ice cream was as good as ever! walked into the store and stood in line. 2 young guys came and stood behind us, one was not wearing shoes! the tall guy behind the counter was practically yelling over everyone in the store. eventually the tall guy behind the counter let the guy with no shoes come through the kitchen and behind the counter to serve himself and his friend. i don't care if this young guy also worked there- that's super gross! he had on no shoes and he had long hair and just walked through the kitchen and then started making ice cream. SO GROSS. and so unsanitary. especially right now during COVID this should not be happening. overall very chaotic environment. the girl who was working was very sweet. i wish i could give more stars just for her! my husband and i walked out of the store disgusted and confused. takes a lot for us to want to write a bad yelp review but this made it easy. read more

Obviously the ice cream is still great, but I've never been given so little in a cup. I asked for a Love It and got the equivalent of a Like It. I held my tongue but once we got outside my wife and kids all complained about the lack of quantity. If I'm going to pay this much for ice cream I expect to have my cup filled... read more

I like this location more than the Orem mall location. I have been here countless times and consistently enjoyed my Peanut Butter Cup Perfection. The employees are generally great and enjoying their job. I definitely prefer Cold Stone over Subzero when it comes to the quality of the ice cream. I like mine thick and heavy, whereas subzero tends to be super frozen but thinner cream. You can't go wrong here... read more

It took the 2 employees about 15 min to move through 5 people in line before I left, and the employee scooping the ice cream was constantly touching her face and wiping her nose on her arm. Won't be going to this location again. read more