It was a hot summer day and I decided I wasn't making dinner. My husband and I decided we would make our kids day and have ice cream for dinner. We came on a Saturday early evening and no one else was there. My kids loved to see the ice cream display case and made their picks. We got them each a like it of their ice cream of choice while my husband and I each got one with a couple of mix ins. The staff was great at humoring us and our kids and they were quick to get our ice cream to them. We ate at a table inside since it was just too hot to be outside. The tables in there are pretty cramped and the chairs were incredibly uncomfortable. You can't really sit back because the curve of the back of the chairs comes around the side so unless you are super small it digs right into you. I am chunky but not more than average and I hated it. I couldn't wait to get out of the chairs. It has been a while since I have been to a cold stone and I was surprised by the price, even with prices of everything going up. We spent over $30 on our 4 ice creams, and I can say it wasn't worth the money. We all ate our ice cream because, well, its ice cream but my husband and I left saying we wished we went somewhere else. Overall, it was okay but it wasn't anything great or special and my husband and I won't come back here until the next time we forget we don't love it here. read more

Wouldn't accept a $50 bill on a $41+ bill! My daughter was super upset when they turned us away! I could understand not taking a $50 bill for -$15 tab? But all I needed was $9 change, which a couple dollars would've went towards their tip but they said no. SUPER LAME!!!! read more

This CS is a small one located near the Santee trolley station. The workers were nice enough and the ice cream was well...ice cream. We did the caramel banana crunch. A little over $15 after tip. It was something I never tried and was a treat. I think most people opt to sit outside on the benches especially in this warm weather. read more

So I ordered from this place it supposed to be really good but they gave me as a toddler size bowl as you can see in the picture and they have charged $23.00 wtf read more

Cold Stone Creamery - Largest bowl - Ice Cream & Frozen Yogurt Near Me - Santee, California

We appreciate this location. Understanding that it is locally owned we appreciate they are there. We enjoy being able to get items we enjoy mixed in. Our server was kind enough to help us through the offer we received for dad's birthday. It's a clean location. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Santee, California

I stopped in earlier tonight and wanted to shout out Bella on the amazing job she does. She was the only one working on a hot night and killing it. She was efficient, friendly, and made sure I had a good experience. I was very impressed by her work ethic and being able to handle carrying that store on a hot day like a pro. read more

Awesome great service from Charlene! Was very patient with me and showed great kindness. Shoutout to Charlene!

Stay far away extremely unsanitary and hasn't been updated in years. Not sure how the franchise allows such unkept franchisees to represent their business. I can only imagine how unsanitary the back of house is. read more

I don't know who is the boss here but whoever it is was absolutely wrong today I heard from an associate working there that a worker that had been there for years was layed off today this associate that was layed off was one the nicest people I've ever met always very kind and hardworking and always great with the little ones whoever runs this place obviously isn't paying attention because they just layed off the one person that kept me and my kids coming back to this store we will not be returning ever again I won't mention names but to this associate if u see this I thank u for always being so sweet to my children and to the boss or whoever runs this place your 100 percent wrong with this one and you'll know cause your gonna lose your best customers and alot of business from read more

Loved my ice cream! My sister tried the sugar free and loved it! I always get cheesecake fantasy and it was good! Service was quick and girl Kawai was super nice as well! read more

Don't waste your time or money they make you stand around to tell you they dont have your order and dont know how to refund you

Alright, let me start by saying I used to love Cold Stone because Stone Cold said so, and that's the bottom line. Ice cream here used to hit and hit hard, like a Tyson punch, but lately it's been tasting like snickers or whatev mixed with glue. Ice cream is almost chewy. Weird!!! Now not saying it's terrible, but the CS has lost its mojo. If it was free, I'd eat it, let's say that. Ambience inside is that of that of a shoe store, weird but comfortable. Anywho, ya'll might have a better experience than me or enjoy it more but go enjoy a smashed ice concoction of pleasure here and tell me what you think. And that's the bottom line. read more

Love coming here... service is amazing but slow. Only two employees at the given time which sucks for them. The owners should really have 4 people when the weather is over 80. Don't overwork these people. Do you know how terrible customers are?! Went last week and although the line quickly it was still a wait. Today took over 30 minutes to be served. Not the fault of the employees but a terrible family of about 15.. which would be fine but legit.. how many samples do one person need. It's ice cream. Chocolate tastes like chocolate and vanilla tastes like vanilla. It's not like they have ube or macapuno. Also why do you guys have a silk milkshake with almond milk but the shop hadn't carried almond milk in months? Not cute! Ice cream is always tasty and service is always good but owners.. help your team out! 4 employees when it's hot!!! If you need to cut hours.. do it on the week days in the mornings and afternoon but after 3 the place should be fully staffed. read more

I got ice cream from my favorite place now I will never go back to that place ever again my cone was old and now I have stomachache and he was so rude he made us pay three dollars for chocolate syrup and he gave me a little bit, if there was a zero stars I would rate it . read more

Just went here. Had to throw my cup away. An extra fly was mixed in free of charge. I guess I should thank the person who scooped it for leaving it on top for me to see, but still feel really grossed out. Won't be coming back read more

Cold Stone Creamery - Fly - Ice Cream & Frozen Yogurt Near Me - Santee, California

Got banana Carmel crunch. I paid extra for extra almond crusts, there's only 2 or 3 max almond crusts. Even though I paid EXTRA for more. Unbelievable. One more to add in to this comment, banana was cut in three pieces. I literally paid 13 dollars for a scoop of vanilla ice cream. I don't understand how this location still operates. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Santee, California

Kyler is such an amazing cold stone employee. We came with a large order and requested some guidance in choosing the right flavors that would pair well together. Kyler was so patient and helpful and with his expert recommendations we were able to craft and customize the most delicious ice cream we have ever tasted. Thank you for making our ice cream run such a fun and creative experience for the whole family. We will definitely be coming back soon. read more

Bought a large Chocolate Devotion and very disappointed with how it was made. I obviously got the new kid, who was supervised, make my disappointment. Cup not full or properly mixed with ice cream and chocolate brownie covering the outside of the cup. I typically wouldn't give a shit but when I'm dropping 25 bucks on two orders, I better get what I paid for. We won't be back. read more

WASTE OF MONEY! I went here with my kids for the promotional Shark Week ice cream and everything seemed normal. However, when we took our first bite, Coldstone took the idea of Shark Week too seriously and thought that it was okay to literally sell sea water icecream. It was so salty that my wife, kids, and I could not even finish a quarter of it before throwing it away. It was such a mistake for us to all order the promotional item. The only thing that was salvageable were the shark themed gummies which were also kind of salty from the ice cream. Save your money and go elsewhere; what a disappointment. read more

Found yummy ice cream it was soft yet stretchy packed full of flavor and the customer service was great. My server person let me take my time figuring out the payment at the cash register. read more

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I really like ice cream and especially like when ice cream is mixed with bits of some of my favorite candy bars. So, when I learned from the menu that they were doing that here, I was in with some rich chocolate ice cream mixed with peanut butter cups. I was surprise to learn that they mixed the ice cream and candy bar right Johnny on the spot. I did not know that. I watched when the young girl mixed it, but I thought she mixed to much because the peanut butter cup melted into the chocolate and almost became one. I would of rather had chunks of peanut butter cups mixed in, but individual pieces. That being said, the chocolate ice was rich in chocolate flavor and creamy. The peanut butter cup tasted good, but good watered down given it was extra mixed into the chocolate. read more

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The ice cream is amazing at this place! I always get chocolate with gummy bears and it always hits just right, even when it's cold outside. The customer service is also very good, they are usually quick and the staff was very pleasant to talk to. read more

Appalling waste of food at this place. I go got a chocolate shake and the woman with the glasses and blonde ponytail who made it put a huge portion of ice cream and milk in for a single shake, mixed it, then poured it out. I asked one of the employees if I could just take the extra in the mixer since it was LITERALLY GOING TO BE WASHED DOWN THE SINK, and the guy is nice enough to do so. The woman comes back, staring daggers and angry a the employee and myself and got mad at him saying "thats enough to fill an entire new cup! They have to pay for it!" and he turns and says "sorry, you have to pay" so I left. The extra she put in and was putting down the sink COULD FILL AN ENTIRE SECOND LARGE CUP. I ask to save it from just being freaking dumped, and she acts like I'm stealing from her. So instead of just putting it to use, she flushed an entire large cup of ice cream down the sink If you are the owner of this place, how dare you sit there next to a trolly station filled with hungry homeless people and flush practically half a quart of ice cream down the sink because you didn't get a few dollars for it. If she is an employee, I will never set foot in this store as long as I see her behind the counter because I'm not getting a shake knowing she is just going to angrily flush perfectly good food down the damn sink What a disgusting waste. Either let people have the extra, or dont PUT THAT MUCH ICE CREAM IN THE BLENDER TO BEGIN WITH. I'm a regular, and the money you just lost from me avoiding your place is more than the $4 of ice cream I watched you waste. read more

Good Ice cream. Staff was very friendly and worked fast. There is a lot of different combinations you can choose from

They suck, horrible service. Pay $8 for a cup and don't even fill it and half the container is empty.

Coldstone definitely has a some really good and creamy ice cream. For me personally the creations can get rather expensive and have entirely way too much toppings added in but that is nothing against them its just my preference. Luckily they have options where you can choose your flavor with an add in so I feel catered to. Everything is fresh from ice cream to cakes to ingredients. I only gave it 3 * for a few reasons. For starters I think this location is too busy. That's a sign that their product is good and they are popular, true. But the location is small so when the line is long you are usually outside. Which if you know Santee can be unbearable when it's hot and you want to cool down with ice cream. They need a bigger location with more employees Speaking of employees most are in or just out of high school. This makes most of their work ethic and feeling of responsibility in the workplace pretty terrible. When they get busy, which is often, customer service goes out the window. What little they had if it. Finally the ambience. On more than one occasion I have witnessed ignorant customers talk and gossip about other customers for being different. read more

The young girl with the hoop earrings and long pink acrylic nails handled cash, did not wash her hands, and proceeded to make my ice cream without gloves. Sanitation out the window. read more

The coffee ice cream is soooo good. I get the founders special with coffee ice cream. I get the Got To Have It I take it home and a an ice cream treat after work right in my freezer read more

I love that they put a Coldstone at the Santee Town Center! Everyone knows and loves the business for their hand scooped, hand mixed, custom confectionary concoctions, created at your request. This time around, I got ice cream, but in a different form. I am a fan of ice cream sandwiches of any kind. I actually was instructed to go inside and get an ice cream cake or some ice cream cupcakes. Well, the helpful gal behind the counter easily talked me into cake batter sprinkle ice cream cookie sandwiches, which cost less money than the cake would have and were absolutely delicious! They actually went over better at the dinner party I brought them to. So, in the future, when I'm in search of ice cream sandwiches, I'm going to visit Coldstone. Great service at this location. Friendly, helpful staff. Just like most local businesses, I give them love if they treat me right. read more

Cold Stone Creamery - Cake batter ice cream sprinkles - Ice Cream & Frozen Yogurt Near Me - Santee, California

two girls working in there were rude af. one of them used the wrong ice cream for what i ordered. also literally rolled their eyes when a couple walked in behind me. 45 mins before closing, acted like we were inconveniencing them by coming in at this time. i usually dont leave bad reviews especially if im around their age, but wtf. read more

My daughter and I have been weekly regulars for the last five years. Hunter, Sarah and I think Skylar, and one other are great. They are patient and always polite. I've been in when there is 10 people inline and only one person working, and they always keep their cool. I feel like if someone is impatient they can drive over to Baskin Robins. Love this place. read more

I love cold stone! It brings back memories of the summer and coming in for some good ice cream. There are few choices for flavors, but it's still good! And there's a lot of toppings to choose from! I got the strawberry banana smoothie in the love it size ($5.99) and it was so good. The cashier was so nice. Highly recommend read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Santee, California

Tried to place an order online and website wasn't working. Then tried to place an order over the phone and they said no. However, when charges to my card went through yet "no order was place on their end (website malfunction). I was then hung up on by an employee while trying to explain the situation. Thoughly disappointing. Also when ever I order here in person the counter is super disorganized. read more

There are 18 people in line for ice cream, and there is one guy working. You left one person alone on a Friday night. He is patient and collected, but he needs help. Closing at 10:00, there is no way he will get out on time having to close on his own. read more

When I walked in the restaurant with my boyfriend for some ice cream, we had to wait at least two minutes for her to come out and help us. We were about to leave then she came out as we were leaving. We could see what she was doing-taking pictures of herself. She also asked me twice if I wanted a copy of my receipt. We went back tonight, 7/10, we saw two staff working and both were in the front waiting for customers. They both welcomed my boyfriend and I. Both ladies very helpful and polite. Definitely happier than I was last time we went to this location. We told the girl that was helping us about our experience last time and she stated that the girl doesn't work there anymore-my boyfriend and I both were relieved that it wasn't just us that saw her mistakes and unwillingness to work with people. Very happy this time good job ladies!! read more

Stopped into Cold Stone to try the new skinny option. The girl that assisted us was not the most friendly but she got the job done. She was not very liberal with anything we ordered but this was just a small treat after lunch, so I didn't fret. The skinny vanilla I got, unfortunately, was not very tasty and actually not very cold. I usually enjoy this ice cream chain but don't think I will be going back to this specific one any time soon. read more

Cold Stone Creamery - Skinny Vanilla; no sugar, reduced fat - Ice Cream & Frozen Yogurt Near Me - Santee, California

It was a beautiful day out so why not get ice cream. I was highly disappointed when my son's ice cream had a string of hair in it. Yuck! The employee was apologetic and wanted my name and number for a free ice cream upon our next visit. No thank you... read more

Cold Stone Creamery - I see hair.... - Ice Cream & Frozen Yogurt Near Me - Santee, California

Ice cream is melted and foamy, and they got the size I ordered wrong. Next time ill go store bought.

Isn't your ice cream suppose to be cold? Order a small cup of ice cream last week and by the time I actually paid it was melted and I got creme. Why would I pay $5 for melted ice cream. The attention to the customers was awful. I can buy a whole pint and fix it up myself at home and pay less money. Their ice cream isn't that special! Honestly this place is over priced and over rated for ice cream. Will definitely not get my business again. read more

You get no stars from me. Your Ice cream representative I spoke to earlier in the week assured me that you have an associate that makes cakes on site, and would be able to make the Custom Seattle Seahawks birthday cake that I requested for my daughter... I'm dumbfounded that you charged me for what is pictured. If I had more time before her party I would've just asked for a refund, and taken my business elsewhere. We won't be visiting the Santee location again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Santee, California