You gotta give credit to Baskin Robbins, they were here way before all these trendy ice cream spots. Parking was super easy with plenty of open spots. When we walked in, there were two employees behind the counter and one immediately greeted us. While we were browsing, he made sure to acknowledge us and let us know he'd help when we were ready, which was great. There were so many flavors to choose from. The flavor of the month was Banana Dulce de Leche, but I was feeling nostalgic so I went with what childhood me would have picked, a scoop of cotton candy. My husband got a double with Cookie Monster and Rocky Road. This is exactly what you want from ice cream. Creamy and sweet. The cotton candy flavor instantly took me back to being a kid. We ended up sitting outside on the tables they offer to enjoying our ice cream which made it even better. I'll definitely be coming back, not just for the flavors but for the attentive and efficient service too. They are also doing flavor flights now which sounds like fun!! read more

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The nicest thing happened -- my six-year-old granddaughter tried a sherbet and I guess didn't like the ice crystals. When I went back to get her something else, the server simply replaced it. The ice cream continued to be fresh and delicious. read more

I love coming to this particular Baskin-Robbins Store. It is very conveniently located in the beautiful Fletcher Hills are of El Cajon, California, just up the hill from the vast El Cajon Valley basin. There is plenty of easy parking all around the store. This store is usually not too crowded at all, and that is one of the great reasons i love to come here. Some of the other Baskins-Robbins stores can be so very busy! The staff here has always been extremely welcoming and kind. You are greeted right away when you enter, and someone is always there to assist you in your selections of the ice cream flavor of your choice. IK always prefer to order a single scoop of Pralines and Cream ice Cream served in a pointed sugar cone. It is so very good and highly recommended! You can also buy the ice cream to take home in a tub. read more

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Yummy good ice cream. Service was excellent today. Ambience is newly restored with new features and furniture. Lots of people here today. read more

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BASKIN ROBBINS @ EL CAJON My friend was looking for a cake to pickup immediately, after calling location to location, this location had the exact Oreo Ice Cream Chocolate Cake that we needed. The parking was available and was empty on a Sunday. Walking in; the sun is hit straight inside their shop, it was melting the cones especially the ones that were chocolate covered. The ice cream was also hit with the sun but wasn't melting. All the ice cream cakes were either on the side (away from the sun) or in the back. Our ice cream cake came out perfectly! Overall, the service was great, I got to sample some ice cream flavors, and they have numerous. The ambiance was more on the older side, the place definitely could be cleaned more. Overall, a great spot for getting an ice cream cake! read more

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Great service, even when they're swamped and someone calls out so there's only one person there he offered excellent service with a friendly smile. read more

This review of Baskin Robbin's from a general perspective rather than specifically this location, although I will say the service is always good and pleasant. I grew up on Thrifty ice cream so not too many places can compare. BR ice cream is fine in a pinch but flavors are usually limited and the ice cream is usually not very firm as I prefer. My go to flavor is the cherries jubilee when I end up here with a craving for late night scoop or a shake. All in all BR isn't the best but certainly not the worst. YMMV. read more

Went into your store about an hour ago and the biggest topic amonst customers was how hot it was in that store! It actually looked like some of the ice cream was melting, that's how hot it was! I would suggest to the owner to invest in some blinds because the sun was directly aimed inside that store ! We customers were sweating and for an ice cream establishment one would think it should be cold inside! The two employees were sweating as well so not ideal working conditions for anyone! Just my opinion but I would check the ice cream that looked like it was melting because I wouldn't want soft scoops of ice cream! read more

This Baskin- Robbins has been a staple in my family for a very long time. The employees are always super nice (Shout out to James and Maddie!) and its always clean! When busy, like Fridays afterschool, the line goes by fast and there is never a long wait. What I love most about this location is the generosity of Mo and his involvement in the community. This location is a true gem of Fletcher Hills! read more

We mistakenly came on "free ice cream day for Ben and Jerry's.... We messed up and showed up here. We were graciously met with kindness and understanding from the staff. They brought so much joy to our family today, thank you for your kindness Mo. read more

Baskin-Robbins - Happy - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

Arrived at 10:35 PM to pick up ice cream. Employees are still in there cleaning up but the doors are locked and they're closing. Guess I don't know how to read the sign that says they're open till 11pm on Friday. read more

Baskin-Robbins - 10:40pm - Friday night. Guess employees want to go home early. - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

Ice cream here never disappoints. It's usually pretty busy but the staff is really good at getting to everyone quickly.

Just waited outside of the store for 10 minutes. I could clearly see someone inside working and they were deliberately not answering the phones. Do not expect to get any sort of service an hour after they open and an hour before they close this store does not follow their posted hours. They will lose almost all their business. If this is continued. I will go get a birthday cake somewhere else. read more

I would never order another cake of them. They presented the below cake for us to pick up that was ordered ahead of time. The fudge is on one side so it looks like they dropped it or something. When questioned the teens working behind the counter said they didn't know what happened but could not make another one. Very disappointing. We can't present this as the cake at a party and will get another cake from a bakery and use this as ice cream as it is too awful to bring out. read more

Baskin-Robbins - a chocolate cake in a box - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

Excellent service. Great ice cream! Stopped in for a cone and service was prompt and professional.

I ordered a photo cake online, 3 days before my daughter's birthday party. They called me 1 hour before I was supposed to pick it up, and said their printing machine was broken. She claimed that they had just received the order. If that is the online ordering process, Sending the order to the shop 1 hour before it's supposed to be ready? I don't believe it. The "manager" Said the words "I'm sorry". But absolutely did not sound Sorry. If I have to make that phone call, I would express my deep regret. People order cakes for celebrations and other occasions that really matter. She was obviously very young, and has a lot to learn. If their printing machine was down, she should have informed corporate to make sure that they did not accept any photo cake orders. She did not offer any solutions, and was somewhat rude when I asked for the refund. Gratefully, I was able to get the order completed at a Baskin-Robbins farther away from my house. I would definitely not depend on them if you have a special occasion coming up. I went to the location on 2nd Street in El Cajon, and they were incredibly accommodating and apologetic. They are owned by different people and the people that own the shop on 2nd in El Cajon are doing it right. The people at the location on Fletcher Parkway need to get retrained on how to handle these difficult situations. I will never go back to this location, and I recommend that you don't either. read more

Actually i would give them no stars . The three girls that were there Friday 2:30 ignored me ( a hispanic woman) They decided to help two white people that came in after me first . Even though I voiced that I was next in line . One person i would probably let go . I mean i was not in a rush , but they did it twice , I am outraged . Then one of the white customers that cut in line in front of me offers to buy my ice cream . Excuse me No no no . Too sad my girls had to experience this so young. Thanks Shana or Shana for ignoring us . Don't tell me you didn't see me or hear me. read more

Chase and Maddie were working the night my family and I came in. Despite how busy it was, they acknowledged us when we walked in and gave us prompt, professional service. They gave us good-sized food/scoops. As a former food industry worker, what stood out to me the most was the fact that they kept a clean service area and work station. Outstanding service, and we'll be coming back again! read more

I'm here quite often. The girl who works there, Hope always remembers my order, always kind, I feel welcomed here. (I always come over for a scoop even when it's freezing out lol) Fantastic service and the workers are very efficient, has their stuff together. I sometimes order the sundaes and have them by myself, but the flavors available are always better than the cold stone or any other chain around. Perfect place to just come after work, take a second have your favorite flavor and go back home. read more

It's your average Baskin Robbins. Lots of flavors! Lots of $$$. Man! Ice cream per scoop is becoming as much as gasoline a gallon read more

The staff was attentive but the quality of Ice Cream sucked ! The Ice cream was already melted and soft when served.Also there probably cos went way up now. read more

This place is suss. Our disabled daughter Dan was having their birthday today and we stopped here for an ice cream cake. Oh boy!! Never again. They totally have all the cakes priced wrong. The price was poked into the cake inside the box. We were all excited such an amazing gender neutral cake was available. Once they rung it up it was 15 more dollars than the tag. Of course this put it out of our budget. We've been struggling since the global pandemic and the costs of medical bills. Dan is still upset about the process. I've been a manager before and there's no way I would have ever handled the way it was handled. It's sad that people don't take pride in their jobs anymore and put customer service 2nd after their fun social media face snaps. read more

Thank you so much for making our son's 21st Birthday cake piled with clowns absolutely amazing. Not only was it perfect but it was delicious too! What more can I say the cake was spectacular and every one at the party loved it! I look forward to our next occasion so we can order another beautiful delicious concoction of goodness! read more

Baskin-Robbins - Scary clown 21st Birthday cake! So happy with our decision to have Baskin Robbins do our cake! Delicious and perfect in every way - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

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This is my neighborhood ice cream store. It is a typical Baskin-Robbins. Sometimes it's easy to order and sometimes it very crowded. I always get the cappuccino blast, which is amazing. I can't find anything similar nearby so this is my spot! read more

31 flavors I don't know I didn't count them today, but they have calories noted under each flavor name now. My love for rich foods WAS confirmed today when I noted my flavor was one of the highest in calories. So I didn't order it right off, I looked up and down and even stopped in front of the fat free frozen yogurt for a an extra 20 seconds.. but no I went high calories and added hot fudge and whipped cream to really make it count. I know these chains tend to be the same, but honestly I love this particular location. There is always parking, the staff is awesome and it doesn't matter how busy they are, they get to you quickly or they are making sure you know that they will be right with you. I figure if I really get on the elliptical tomorrow it won't be that bad. read more

Typical Bask Robins. Nothing special; nothing sub-par. Lots of parking. Easy and convenient location.

Excellent service from the whole staff, and a very greeting welcome from a young man named Ryan. Definitely think this small business can go places. read more

I've gone to this baskin robbins since I was a kid and have brought my sister and little cousins here for their ice cream. Amazing ice cream and lots of choices for flavor. Cup or cone. Banana split or shake. Cake or froyo. Lots of different toppings if you want something on top. Everyone is nice. And even though it seems not many workers are there, it does get busy a lot but they work fast. The flavor tags has a description of what's in the ice cream and the calories. Not sure which to pick? Ask to sample a flavor before buying your ice cream. The ice cream cakes are amazing. I usually get them for birthdays but you can get them for any occasion. You can even order a customized cake with your face on it! Don't worry about what you're eating, indulge a little. read more

I've been coming to this location for 20+ years. Always good customer service and the store is always spotless. The delicious ice cream is a huge treat for my family. read more

This place has a lot of things going for it. 1) It's pretty much your typical Baskin-Robbins. Not some "express" franchise with a limited menu. 2) They have their own parking lot, so you're not having to battle on the street or pay for a meter or private lot. 3) Every time I've gone in, the staff has been super friendly and helpful. From the owner (Julie) on down to the high schoolers working there, you can tell they appreciate your business. There's no reason I won't return! read more

The mangonada here is so good!! 11/10 would get again. The service is so fast and the people are so kind!!

This Baskin Robbins is handy for special occasions when you want an ice cream cake but it's also nice to go in on a hot day and get something cold and delicious. A definite plus for the neighborhood. read more

The ladies here are always nice and helpful, even when we stop in for late-night dessert. I have always been offered samples and experienced nothing but great customer service. This is my neighborhood ice cream parlor and will surely continue visiting from time to time to get my ice cream fix! Be sure to sign up for Baskin Robbins emails. I have used coupons without any problems here and love it! Plus, get sneak peeks into upcoming flavors and flavors of the months! read more

Have gone here off and on for years for bday cakes etc. This week I ordered ahead, a cake roll with a birthday greeting written on top. When I arrived, the cake was ready but no writing on it. The employee had the order sheet in hand and we both looked at my request: three words. "Happy Birthday -----". I politely let her know that I had ordered the personalized writing which she acknowledged it via the hand written order that she held. Her lame excuse was- "oh, often we do the writing on pickup day". Major problem: the cake already had cherries and frosting decorations on top, therefore no room for writing. I did not order any special decoration on top- just the inscription. How difficult was that? She said that she could write on the cardboard platform that the cake was on! Cmon, how silly was that? It certainly would have looked strange. Especially since that little cardboard base had about 1/2" surrounding the cake, not enough writing area. No apologies for the non-personalized cake. There were at least four customers in the store and three employees. However only one employee waited on customers- so we each waited our turn wondering why the other two employees couldn't help when there was a line of people waiting. Will likely go to a different B-R for future ice cream treats. This place is going downhill. read more

Great ice cream and great girls behind the counter but lets face it they are EXPENSIVE!!! It can be like $5 for a cone with a few scoops, such a bummer cause they have great product read more

i usually go to the Baskin Robbins on 2nd street. Yesterday i went to this BR. I always get chocolate chip (very boring, i know). The Chocolate Chip on 2nd, is awesome~! i was near this store on Fletcher Pkwy, so i decided, why not? i got a double scoop (for almost 5 bucks!) of Chocolate Chip. It was heavy, melted and just horrible. i also noted the cone was STALE! very disappointed. i ended up tossing it. i would have gone back but we were on the road before i realized how bad it was. Lesson learned read more

I went to go get an ice cream sunday yesterday and the gal at this store gave me this. Whip cream was so small amount. So I asked her to put more. She said she would charge 75 cents extra. I could not believe this poor service. read more

Baskin-Robbins - Not enough whip cream. So poor customer service. - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

Really!?? I came here last night to get a pie for my Valentine and they sold me a pie that looked like it had been uncovered in the freezer for 2 years. It also looked like it had been melted at one point because the whipped cream had slid to the edge. I live down the street so it was still frozen when I got home; why would you sell that to a customer!? They also gave me a used box that said "carol" on one side and "turtle 033" on the other side. Re-using boxes is tacky! read more

Baskin-Robbins - The old pie that I was sold last night! - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

Long time since I came here so I decided today that i wanted to have ice cream on a hot day the ice cream was declious and people very nice I recommend this place to everyone for a hot day read more

It's age before beauty at this location. Me and my girlfriend walk into this location at 6:55 PM on a Tuesday night I assume this is when all the old white people choose to walk down memory lane coming in one by one talking so loud about remember that time when Jim and I came here years ago blah blah blah... what's that? I just got hit in he achilles heel by the door ouch! no I'm sorry, no excuse me, just going to sit down and be old and rude that's just the customers now let's talk about the employees we wait patiently behind this older gentleman who we clearly came in after. The workers look at us including the gentleman and say I'll be right with you. Then more customers walk in and go to the other side where there is another employee this is making it look like there is two lines. Now the gentleman in front of us gets his ice cream pays for it making it our turn? NOPE! the employee walks over to the other line when there's no one in it (but the person who walked in after) and starts helping them. I guess we are invisible I say to my girlfriend and we walked out. Really disappointed in the customer service over at the 2nd street location (dont worry I'm going to review that next) we decided to come here. Boy was I wrong two bad locations in two days. I hope Baskin Robbins 31 flavors goes out of business for robbing people of customer service and overall good behavior. read more