The good was that the ice cream was fine. That's about it. The servers did not smile a single time to all seven of our party. They had like 10 flavors and most of them were sold out. One person in our party asked for a waffle cone and was completely ignored. Someone asked for one size and was given the opposite. The place was very messy and the tables were all wobbly and dirty. Would not recommend. They also had their open sign turned off and they had another three hours of being open. read more

Coldstone is a chain but you can expect excellent ice cream that isn't cheap. Stopped in for a birthday cake that is halve the size of any grocery store. Sorry no pictures as the evidence was eaten quickly before it could melt. If you want good quality ice cream this is the place to go. read more

friendly staff and good ice cream. The Dubai chocolate especially was good. it wasn't overly crowded.

Two Hispanic girls behind the counter starred at me and my girlfriend and went into the back and didn't come out and we waited 10 minutes and never seen them come out when they knew they had costumers waiting to order read more

I went into cold stone to order a cake in person and the man who helped me with my order (Ben R) was the general manager of the store. I wrote the pickup and confirmed verbally that the set pick up would be first thing on July 20th when they open. He took my cake order and I left. My MIL gets to the store to pick up the cake and it's not done. The order was hung up for the wrong pick up date. Ben personally calls me and of course I'm frustrated wondering what they are going to do about this, It took me pulling teeth asking over and over on the phone what they were going to do to make this right and after excuse after excuse he says he's going to have his best staff member whip up a cake quickly. I specifically asked if the quality of the cake was still going to be good and not melty and rushed and he said the cake will be frozen and good to go. After my MIL had to miss about 1.5 hours of the party just to wait for this cake, it arrives exactly as suspected. MELTY even after rushing to get it in the freezer before cutting it. We had a cake from this exact same Coldstone a few weeks ago for my other daughter's first birthday that was ROCK solid. No melting, sliding apart, or cosmetic issues so we had something to compare this to. If I knew this is what we'd be getting I would have gotten a refund then and there and headed to my local Walmart for a premade cake. After the party, I filed a complaint through the Coldstone website and receive an email from this same manager, Ben R apologizing for this and saying they would love to issue a full refund and a new cake free of charge. I'm like "Wow, this is amazing!" Well....We get to Spanish Fork Coldstone July 23 for the refund and new cake, and this is the cake Ben pulls out straight from the back for us. This was absolutely absurd. I didn't even see it til we sat in the car since my husband was holding it. It felt like he was actually mocking us by giving us this cake for a very sweet 5 year old girl. If this guy has kids himself he should be ashamed. This is so embarrassing for Coldstone and I cannot believe the back and forth between this store manager from seeming to have no customer service skills, to switching it up through email and acting like he wanted to do right by this, then BACK to serving us this sh*t in the store as a way to resolve this matter. I've never met a more unprofessional individual in my LIFE. I've never seen anything like this come from such a big company either. Ben R has no business being a general manager. (In the photo there's a time stamp of the refund issued and a photo of the cake with a time stamp to SHOW this was taken right at the time it was pulled from their freezer.) What a joke. read more

Cold Stone Creamery - Redo cake that was given to us from Coldstone in Spanish Fork and time stamp of photo taken - Ice Cream & Frozen Yogurt Near Me - Spanish Fork, Utah

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I came with my two young kids around 3:30 pm. It wasn't busy so we were able to get help immediately! The person working was very friendly and conversational. We tried the newest Marshmallow flavor and it was great! No complaints about the ice cream and service. I will note that the floors could use a cleaning (a little surprising how much food and dirt is on the floor for only being open 3.5 hours, but perhaps there was a rush)z and the tables and chairs could use some fixing up. All in all, a good location! read more

I was visiting so lm not positive which " coldstone" But l was impressed by "FINN & the other young kids that were working there - alot of the ice.cream had sold out & customers were rude but these guys handled the grief very well - good job guys! read more

The customer service is less than what you would expect from any service business. Every time I have gone here there is never any worker that greets their customers. They are always in the back and you stand there waiting for several minutes before anyone even comes out from back. The workers have never been friendly, they always act like they are bothered by your presence. I have gone in multiple times, and they typically don't have any caramel apples and if they do, they don't have the basic caramel apples for the Rocky Mountain Chocolate Factory part of their store. read more

I'm sitting here in line watching customers leave, because it's taking so long. There are three workers, two are working on to-goes, and the other one is helping customers in the store. The one taking orders is VERY slow, sometimes not even knowing what is in certain signatures that she has to look it up, or the customer tells her. I would have left already if it wasn't for my Don read more

I like this place, but to be honest the thing that blows me out of the water is the caramel apples. Something about them is to die for. Everything is overpriced. However it seems that is the norm nowadays for ice cream. We get together here with friends every few months. I am sure they would like some peace and quiet, but we are here. The ice cream is good, but a bit pricey. read more

It's always good ice cream, and their specialty flavors are a real treat. Just because of the nature of the operation, it doesn't take many people before you have a bit of a wait. The staff is always really friendly though. If you don't mind a bit of a wait it's a great place to go for ice cream. If you're in a hurry, you'll probably leave a little frustrated. Just go in when you have time to enjoy the experience and you will be pleased. They also have outdoor seating during the warmer months. If you leave a tip, they will sing you a song. read more

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The guy was so fun, he did a super cool trick for us and service was very fast. Atmosphere was amazing and I've cream was great

We stood in line for 30+ minutes on a Sunday night. There were only two employees working trying to crank out in person orders along with DoorDash orders. The girls working were extremely short tempered with customers. I mean I get it the line is out the door and it's non stop people, so I definitely think management fell short here. We even heard one of the employees say todays her first day and she's only been working a few hours. I don't run the business but why not have one extra person to help while short staffed? There's plenty of ice cream places in SF but this has always been one of our favorites. Unfortunately it is easy to consider other establishments after experiencing the same outcome multiple times. read more

We went here because the line was out the door at Handel's. We made the wrong choice. There were 3 workers behind the counter. One went on break. One was working on what I assumed was app/DoorDash orders. The one working on customers in the store was slow, but at least was working. Until the girl who had been on break came back it took her 7 minutes from the time we started counting, to put her phone away, which both of the other employees stopped working to come and see. Mess around with her hair and then put on gloves. She was incredibly rude at the register. I was charged for the wrong sizes. The only reason for 2 stars is because the ice cream really was good. But not worth the wait or for getting over charged. read more

After tonight's experience at your store, I will never be back. First off, we waiting in like for 30 minutes for ice cream. One girl was working, the other 2 were in the back doing who knows what. There was water running out from behind the counter, to the front lobby. Where a costumer could have EASILY slipped and been injured. When we finally got our ice cream, I handed your employee a gift card. Without even looking at it she told me she can't take it as it doesn't have any numbers on the back to type in. I pointed the numbers out to her and said these? She said yep, I can't run it. By this point it's not even worth it to push the issue. So out of respect for the people in line behind me, I decided to just pay for it. I tap my debit card, answer the question, and stand there waiting for confirmation that my transaction went through. By this time the employee had walked away. I asked her, "did this go through?" And was completely ignored. So I began to walk away at which point she she looks at the register and yells for me to come back because the purchase hadn't gone through, just as I had thought!!!!! What an absolute joke. May I suggest first of all, dealing with the water issue as that's a lawsuit waiting to happen. Also, maybe having some adult supervision at night as this place is out of control!!! read more

Lazy Employees. They didn't put 2 things in my signature creation, and then barely mixed it. Plus the icecream was very melted when she handed it to me. I am very unpleased with my visit. read more

First off, I love ice cream and the Signature Creations at Cold Stone are amazing! There usually is a long line, but it is always worth the wait. read more

Maann I tried giving it a few gos but all 3 took an hour. How tf can anyone move this slow? Took an hour to get a caramel apple.

I'm a college student so I don't really have a ton of money to go blow on Cold Stone Ice cream all the time. I love it but it's a special occasion treat as such I really don't have the same problem as the reviewers below because I usually go to with a group and in that case it's completely understandable that we have a little bit of a wait and in addition to that we eat it there so waiting a couple minutes to get it when you are with friends isn't too bad. PS: I Really like the Oreo cream ice cream I think that was a brilliant Idea read more

I love cold stone and have been really excited about the delivery option but it has never worked for me on any platform. Just says it's temporarily closed and I know it's not. I also try to call the place and the phone number doesn't work so just confused on what is going on there and pretty frustrated read more

Normally I don't have a problem with places like this but we hurried over to get a half gallon of ice cream really quick and showed up 8 or so minutes before they closed. Immediately the one employee rolled her eyes and whispered to the cashier prosomething about us coming in right before they closed. We heard the cashier say "we should just tell them we are closed" but I think she saw us watching her say that because she then came and took our order. Very simple order too, half gallon of sweet cream with no add ins. Another couple walked in behind us at 8:55 and the first employee rolled her eyes, said "oh my gosh!" Loud enough for everyone to hear and then ran in the back of the store. She then went to turn off the open sign so that we people wouldn't continue coming in. Overall, poor attitudes from both employees and they didn't even fill up our half gallon so we overpaid. If I ever go back in there I'll make sure to get there 10 minutes before closing so it doesn't ruin their evening again. Unbelievable. read more

Cold Stone Creamery - Overpaid for ice cream because it's not even full - Ice Cream & Frozen Yogurt Near Me - Spanish Fork, Utah

Could have raised the cow. Milked it. Turned the milk into ice cream faster than the 3 behind the counter were moving tonight.

Ice cream is always good, but is always slow. Like today when I went in and it took 25 minutes just to even start interacting with the employees to place my order. read more

Cold Stone Creamery - All lovin' no oven ice cream with waffle bowl. - Ice Cream & Frozen Yogurt Near Me - Spanish Fork, Utah

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Our ice cream was so melted when she handed it over to us. I don't think the temps are right. My strawberries were so frozen then the ice cream was more like milk read more

Really slow mind you I did go in close to closing time so they probably really wanted to leave, but the fact that one of them kept stopping to talk to the other one " oh have you seen this movie, how bout this one" and the other employee was piss ass slow. Sorry about the language but man I think she might of been part sloth. Then I might as well got a straw instead of a spoon for my ice cream, due to it being more or less like soup would rather drive all the way to Provo next time I want to go to cold stone. read more

I would have to agree with Drew (Previouse review). Cold stone is great, the ice cream is to die for and my wife loves this place but the staff here is always a little.... Ehhhhh. Unprofressional. If you know that going in and are cool with that, then go for it. The place is clean and has great cold stone ice cream. read more

I scream you scream we all scream for Ice cream. Ok well I wouldn't scream for this ice cream. Don't get me wrong there is nothing wrong with Cold-stone. Their ice cream is fine. My problem lies more with operation. This location is always staffed by high-school students who just don't have the person skills you would like if your going to spend close to 10 dollars for some ice cream. I have never been in and out of this location in a shorter time than 10 min even though I have been in many times and been the only one their. I like ice cream but have never been enamored with it and coming here does not change that. read more

Ice cream is fabulous. I like vanilla with brownie. Service is lackluster. There are always a bunch of employees standing around doing nothing or working on stuff in the back so the line goes slow. Usually only one employee of three attends to customers. read more

The first experience here was terrible. Ordered a specialty cake 3 days in advance and they never made it. I should have written a review then... Tonight we go in for ice cream and they're out of everything. Give us melted ice cream??? And are rude about it! Love Coldstone, but not this location. read more

You know you are in the wrong place when they are concerned about singing to you for tips. Ice cream is okay (nothing life changing). Service was slow, and the cost was 30% high. read more

Normally love Cold Stone but this location has been nothing but terrible. Tonight we went for ice cream and the customer service was absolutely awful. Nothing was in stock and she was so rude about every question we asked. As if it was an inconvenience for her if we asked about anything. Then to top it off she hands use melted ice cream ?! By far the worse experience I've had with customer service in a long time. Would not recommend this location to anyone. read more

Keep hoping that we'll have a better experience so we've been back more times than we should admit. They are always short of help, run out of mix ins too often (brownies), and the workers don't even mix them up! Once again they were out of brownies tonight so we bought the premixed carton, which ended up being straight ice cream with no mix ins. Cold stone is great stuff when the service is good and they have what you went there for, otherwise it's extremely overpriced for what you get! read more

The flavored ice cream that I love is Birthday cake. Their sides are different treats like Gummy bears and Chocolate chip. There cones are like Waffle cones, or suger cones. They have different cakes for celebration. It's a good places to go with your family . They don't charge by the pound. The first time I went was on my birthday last year. We usually go once a week for a treat or celebration. I usually get birth day cake, but every time I go I get different flavors like Mint Chocolot chip ice cream. They have tables inside and outside and have a refrigerator to keep the cakes in. You can get Waffle cones and different flavored ice cream if you want to. If you tip over your cone your ice cream will fall over like it did to me. read more

I have always had great cakes from Coldstone, and have ordered many over the years. However this time it was not. I ordered a custom cake for my daughters 22nd birthday. When I got the cake home, it LOOKED TERRIBLE. The writing was awful, and they had clearly made a mistake and tried to wipe it off, smearing it everywhere. The ganache topping did not cover the ice cream, and big gaping holes were visible. Almost like several pieces broke off and they just took them off or something. It really was embarrassing to have that as the birthday cake for our party. If I am paying $27 for a small cake I at least want it to look good. It did taste good though. read more

So first off let me say that we really do love the ice cream here! We love all the different selections and all the mix-ins you can add. My boy that you're able taste test all the flavors they want to try. The product isn't my issue. My problem is when a company changes its hours without actually posting the changes anywhere! How about the door, how about your Google listing, how about somewhere that will inform your customers of said change! It took me 2 seconds to "suggest any edit" on your online listing to show you close a hour earlier. Normally I wouldn't be irritated enough to write a negative review about it, but we went there as a reward for my son working really hard the past week. When's it going to Sonic for his ice cream treat which was fine, but he was disappointed. read more

I was ok with standing in line for ten minutes but when I order off the wall menu only to be told they can't make it because ingredients are out of stock... until next month?? Come on how hard would it be to take 20 seconds to write a note saying we're out of cookie dough?? The couple in front of us ordered and was told "sorry... we can't make that because it's been out of stock for 6 months... we keep ordering it but they haven't sent it yet." I watched 1/2 of the line walk out without ordering after being told the items they wanted weren't available. I could understand if they were asking for some weird concoction but they were all items at the top of the menu. It's frustrating and just bad customer service. Even if an item was going to be unavailable for a day or two you should take a minute and put up a notice next to the menu. If an item is out of stock until next month or even worse for several months and you can't take the time to write a notice and post it on the wall??? That's not even close to subpar customer service that's just being lazy. read more