Door Dash orders are ALWAYS missing MULTIPLE toppings and waffle bowls. Yes, bowls, plural!Careless.

Me and my cousin found 2 nose hairs in our ice cream, the the 2 times I went there (and only time I went there) is saw hairs in my ice cream , bad first and second impression read more

Redemption is a dish best served cold...and over a warm apple dumpling, drizzled with caramel sauce, topped with fresh whipped cream and a dusting of cinnamon. You might notice my past reviews here have not been so pleasant. Tonight, with coupon and gift card in hand, we were greeted by two totally sweet girls that willingly served us up some so totally D'LISH creations. Mine, described above. The kid had hot lava cake covered with sweet vanilla ice cream, whipped cream, chocolate sauce-and-shavings. We decided this was a heavenly way to spend our last moments of freedom---back to school and work reality hits in the morn. Only minus a star because these new sundaes dont have a to-go option, and we werent even informed in advance. Then, once we were ready to toss our plates, the garbage can hole was too small...only a minor but messy annoyance. read more

Just went into this place and I walked out! It's filthy and unsanitary. Dirty floors, windows, counters , appliances.... everything. I'm calling the health department because this is down right negligent! read more

Two words that I love together...Funnel...and Cake. I was watching TV with my Bro-In-Law and a commercial came up for Cold Stone showing a brand spanking new Funnel Cake sundae. Funnel Cakes are a sensitive issue to me because the only place you can get them is at amusement parks. So if I want to enjoy a deep fried thing that looks like a bird nest, I have to pay 50+ dollars for admission first. My FCCPY(Funnel Cakes Consumed Per Year) is 2.0, way too low for for me. The commercial excited me and I imagined diving into one immediately. We bring the family to Cold Stone with one goal in mind..Funnel Cake Sundae. It was raining that night, but the rain could not damper my desire for this sundae. I step in line and order and the conversation went like this: "Yes I would like a Funnel Cake Sundae....to go." The last two words would be my downfall. "Sir, those sundaes can't be taken...to go." "What do you mean?" "We don't have a To-Go box that will fit that type of Sundae." "So, I have to eat it here?" Eating there was out of the question, Wifey and baby were waiting in the car outside and it was raining outside. There was no way I could scarf this thing down while wifey and baby waited outside in the car. Slowly the rain outside started to rain on my heart. I ordered something but it wasn't what I came for. I don't even remember what I ordered, it was that unmemorable. That night still bothers me today and I haven't been back since. We have the technology to put a man on the moon...to send our friends and family virtual mail...to fly to distant lands...but man has not yet created a box that can be used to take a Funnel Cake Sundae home. Just writing this disturbs me. read more

I love online memberships! Scored 1 free like it or love it with 1 purchased and 3 mix-ins. So for a little over $5 bucks, honey and I were basking in Cold Stone delight. Extra Kudo's to the employee who tried to find the Chaka Cone ingredients which has been discontinued. He didn't find it, but he went the extra mile for just trying! SCORE! read more

In general I feel its over priced but if you get that combo that fits your needs/wants then it's surely delicious and will hit the spot. I only recommend this place if you're really really craving ice cream and happened to be in the area. The customer service is hit and miss. Some workers are really friendly and prompt while others are the opposite. One time the person who was helping me said I'd have to wait 5 minutes which I did... plus 5 more... plus 5 more. Then I see the same person about to leave out the door, we made eye contact, then she turned around and quickly returned to the staff area. Seemed like she was hiding back there while the other worker finished my order which took another 5 minutes and to my disappoint she gave the smallest scoop of ice cream I've ever gotten from there. It was about half the size of what others have given :( There was a generous amount of whip cream, which was nice but I would've still liked the regular amount of ice cream. The second person thanked me for waiting but I never heard from the first one. Only speaking for the Vallejo location. p.s. for a better deal, check out Country Creamery for $1 scoop ice cream! read more

3 stars for being understaffed :/... My lovey and I had to wait about 10 mins for ice cream.. At which point my appetite for it melted (pun all the way :) but he still wants some do we ended up getting the brownie sundae.. Yum! And we also ordered the funnel cake with french vanilla.. Pretty good! Minus the wait- I'm kinda glad I waited.. Now how to burn the extra sugar??? read more

The service here sucks. Please don't work in customer service if you don't know how to work with people. On top of that they are slow and inattentive. read more

If it wasn't for the amazing taste of Cake Batter Ice cream, I would never go here and give CSC a 0 rating. This place is so dirty. It's ran by a bunch of teenagers who complete lack customer service skills. And the manager shit talks his employees in front of customers! Also, I wonder what the standard amount of add-ins per size is actually supposed to be. They are so cheap with three add-ins it's incredible !! No matter what size "Founders Favorite" I get, they only put 1 brownie. Very poorly chopped mixed. So I typically only get tiny crumbs Throughout my ice creams and then one big chunk at the very bottom of the bowl. Just an overall terrible experience. I can't believe they have allowed this once wonderful business turn into such a dump. read more

Cold Stone ice cream is the bomb.com! I love customizing exactly what I want when I feel like it. My only problem with this particular store is that for the past 2 times I've been trying to use my gift card, but when I try to use it...they aren't accepting gift cards at the time. I keep having to pay for my calories! In more ways than one. read more

I come here at least once a week if not more and for the most part it's good. Today there was a huge hair in my boyfriends ice cream and when I went back the girl behind the counter started rolling her eyes at me... like it was your mistake. Then I'm waiting to get a refund and the girl comes back and says she can't give me one because she can't "access the register" I guess I have dumb written on my forehead.. but she said can give me "a free one next time" so I asked for a receipt stating that I have a free ice cream and she was refusing to give me a certificate or any form of paper stating that I have a free ice cream. Long story short...I will not be returning to this location again. read more

Terrible service! Disgusting and the place even has roaches. With the service the workers don't even seem to make any effort to make ordering your ice cream friendly or comfortable and then when they try to upsell you to a bigger size, I don't even think so. They are rude when they talk to you while handling your order and I don't even think would even give any consideration to sing for a tip. Like they usually do. Next, the place. The floors are dirty, their place for making the ice cream for me was still littered with top on's and ice cream residue from the last order. And there was a horrible burnt smell in the kitchen. I was about to sit down but I found that my table and chair was not clean and still sticky with ice cream. Last the roaches. This was the final straw. As I was about to leave a roach was skittering across the countertop where they showcase the toppings. I was shocked and when I told the young man at the register that he has roaches, he told me he's seen them and they've been around for awhile. How long is awhile?! I am not taking my nephews here ever nor do I recommend anyone coming here with these horrible conditions in a ice cream shop. Take caution coming here. read more

Have FINALLY spoken to the Manager. Offered to give me 50% back (better than nothing I guess). Told me the girl who took my order never should have placed it because certain ice creams cannot go in a cake. WTF? Train your little girl employees please. read more

Just bought 2 big container of special flavor ice cream and very disappointed with the other container. 2 different lady helped us. The reason why I'm giving this a 3 star because of the other lady who helped us. read more

Cold Stone Creamery - Just bought this and she gave me and Payed for full price for this - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

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not happy, went on saturday afternoon, very bad service, no tops on ice creams one melted while she was making the other ice creams when i asked for her to put a top on she handed me a cup with melted ice cream all over it when they made my grandsons ice cream she scrapped the bottom of the barrel and it was not the right amount, my granddaughters ice cream fell, i asked her to make another one she said no. Like I was not going to pay for it. Rude and unprofessional nothing but attitude. i do understand food service is a hard job but the way they acted was very sad. Funny thing is I was there the day before and I got great service read more

Ordered a cake on Monday for Thursday. Went to pick up Thursday and they didn't have the cake I ordered because it is a pre made cake and they were out. What's the point of being able to place an order for a cake ahead of time if you aren't going to have the cake for the customer ? Never ordering from them again. That's some bullshit. read more

I KNOW THE OWNER. And let me verify he could not care at all about his employees he never wanted to replace the cleaning supplies. And my manger refused to let me throw away brownies with fruit flies there. I been spraying the place with insecticide almost everyday i worked there it is a TRASH establishment and ment to fail. read more

This place is the worst. If I could, I would give this place a -2. Consistently gives bad customer service, I'll give them that. I wonder if they are trained to short you on the toppings because 2 Oreos are the most you're getting no matter what size you order. Better off going to the grocery store or Baskin Robbins. read more

Really rude people and Asked about the difference between 2 menu options and didnt tell me and their menu was very confusing dont recommend these location. read more

I waited in line for over ten minutes and wasn't acknowledge. There were only two people backed there, and the two people in front of me orders took to long, after awhile, I left with no ice cream whatsoever. I would have waited if I knew help was coming, and I felt they could've have done a lot better read more

When you go to Cold Stone, you're expecting friendly service and ice cream. This Cold Stone did not have the friendliest service. They even charge for a simple water cup. Charging for water is always just a major turn off for me. I can understand charging non customers but not customers who are paying $5 for some ice cream. I got a simple Like It with a single mix in. I chose the Sugar Cookie Batter Ice Cream, which is really good, with a Twix mix in. The server barely filled the cup and there was barely any Twix pieces mixed in. She used a single mini bar which shouldn't be considered a single mix in. Just not the customer service I associate Cold Stone with. read more

I here today and asked if there was gluten in a certain flavor, they said, "yeah there is milk in there", then I asked about the sorbet, "oh that's water based, no milk" I explain to them what gluten was, got a blank face from them and walked out because I was scared to have an allergic reaction. Gave this place 3 stars because management just has to educate employees, or have a list posted so people with allergies don't ask tons of questions. I will try agin to see if it changes read more

I ordered my cake online 12/9 & I needed it for 12/16 (A WHOLE WEEK LATER) & the day of I sent my boy friend to pick the cake up & turns out the didn't make it!! Why? Because it wasn't in their system, but I had a picture of the confirmation order & a picture they took money out of my account, but all the girl told me was that I had to pay for the cake AGAIN & call cold stone Corp to ask for a refund because since I ordered it online, the money didn't go directly to their store. So I ordered my cake & paid the full amount AGAIN because I really needed the cake. This was around 4 & they said it would be done at 6:30/7, went there at 6:30 and it wasn't done yet. Had to send my boy friend back at 7 to get it. MY CAKE WAS DONE SO FUCKIN SHITTY I KID YOU NOT!!! the font was shit & I know they misspelled my name because the last letter is on the Oreo & if you look at Birthday they didn't even cross the T! How fucking shitty of you guys. read more

Cold Stone Creamery - the T in birthday isn't even crossed & they forgot the last N in my name (it's on the Oreo, not even the frosting) - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

i honestly had the worst experience here. i walk in and non of the employees welcomed us in. the employees were cussing to eachother and bashing customers before i us right in front of us. one of them had long nails and they were constantly wearing gloves. the cold stone it self was not clean there was toppings from previous orders. the workers were rude and took forever to help us. when i walked in there were two groups of people in front of me and i was in there for 20 minutes before being helped because they were too busy making cakes. when i was finally helped i walked out with a half melted ice cream the was put in the cup so sloppy. i just was so unhappy with it especially since it is so expensive for a small thing. read more

Went in yesterday to get a nice treat as I love cold stone (haven't been to this location in a while). Walked into the store where 3 workers are there and I tell the girl my order and she asks me again what one I wanted. I told her again and she looked super nervous and looked at her co workers who ignored her, she then walked over to where I assume they have a list of what goes into what i cream. I got a "gotta have it" and then a "everybodys " tub to have for when me and my house gets a sweet tooth. It was supposed to be Peanut Butter cup perfection and my tub of ice cream is mostly chocolate ice cream with very little peanut butter sauce and the gotta have it cup maybe had equivalent to 2 1/2 scoops of ice cream and mostly chocolate ice cream as well. Was in there for probably 30-40 mins and left more than disappointed. The girl asked her coworker a question when making my ice cream and she seemed to blow her off. Then she hands me the bag and tells me to have a nice day without even getting payment from me. Luckily I am nice and asked her if she forgot to charge me. $21 wasted. read more

With summer just around the corner what better way to cool down than with some ice cream. As generous as the regular sized waffle cone with the scoop of ice cream that goes with it is, spending about $7 leaves me feeling mixed. I did get peanut butter and chocolate which was very good. :) read more

This is not a very clean place and is very unsanitary while preparing and handling their ice cream products. I don't stop to visit this store anymore. read more

Was so glad to find this in Vjo. The one in Napa closed a few years ago. I love their banana ice cream. We shared a Coffee Lovers Creation. So yummy. They really get the balance of flavors right. We will be back for more. read more

I was there with my family last Friday night with a gift card I had received, those two girls were working as hard as they could they get 5 stars! The problem is not enough HELP, I wonder if the owner/manager realizes that every customer is not just getting a scoop of ice cream thats too simple, each order is customized everything has to be blended per order. 5 or 10 minutes per person to complete there order and collect payment. The line is 6 or 7 people long be ready to receive your scoop of ice cream in 35-55 minutes after walking in that door. I literally watched two other family's get out of line and walk out! read more

This was an amazing date night destination. We went a little late so all the stores around it were closed but we still had fun! They always provide great service, have good hours, and make great desserts. I recommend this location to families, friends, and couples! read more

Cold Stone Creamery - Lots of fun flavors to pick from ! - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

BAD CUSTOMER SERVICE! I went to get some ice cream last night and girl behind register was so rude while making my ice cream. She said "thank you" to me and I didn't say anything because you know I should be thanking her as she walks away she says under her breathe "your welcome" in a very rude way. Register was under name "Andrea". Highly recommend you get people with better customer service. Definitely will not be coming back. read more

I wish you could choose a 0 star. Idk why I keep coming here when every single time they get my order wrong . The girls are nice but my orders are always wrong . If you want your order to be messed up come here. read more

My family enjoys their ice cream but today was just not a good day. The ice cream itself when we finally did get it was good but the service was so horrid. I ordered two family packs online and had sent my son to pick it up. Should be a simple in and out thing (especially now with the COVID situation). Told him what to expect: 2 orders each containing 2 separate pints of ice cream and 2 separate mix ins and 1 waffle bowl (total of 4 pints and 4 mix ins + the waffle bowl) My son comes home with only two pints and a waffle bowl telling me that the cashier said that was the order. So now I'm upset and I have to go back with him. I get there and have to wait until someone can finally help me. I tell the girl what I received and she tells me she spoke to her manager and this is what I get. (Oh no it isn't.) I had to show her pictures online and explain to her "how is what you gave me supposed to feed 4-5 people?". She calls her manager and they finally straighten it up. (She was mistaken, I was right.) Service was so bad and in the end we still did not actually receive what we ordered. No compensation for all the trouble caused and actually took the original waffle bowl from the other bag and put it in a new bag for me. These kids (no offense to kids who work) but these particular girls need better training with regards to customer service and what they serve. They actually looked confused when I had to tell them what it is I ordered and how to supply it. I have to agree with the comments regarding the servers at this establishment :( read more

Love the ice cream but management should do a better job in training their employees with food handling especially during the pandemic and ensuring they follow protocol. Our cashier prepared our ice cream, touched the screen, took our credit card all without gloves or no hand washing. She kept on removing her mask too while talking to us. Cant imagine how many people came before us without the proper food handling. I feel worried. read more

VERY disappointed with this location. Came in tonight with my husband and son, ordered two ice creams, and handed over my debit card. The cashier then looked at me and told me that they aren't accepting debit or credit cards and that it is posted on the door. Actually, there is a small sign on the door that is not even eye level. There are also at least 2 other signs that have various other information outside of the door. The only thing being accepted is cash or gift card. There was no sign at the register or warning beforehand that debit or credit cards were not being accepted. It would have been nice to get a warning. A small sign as you enter, that is not even eye level, is not sufficient. So, I had to disappoint my 2 year old and leave empty handed, AFTER my ice cream had been made up. Ridiculous. read more

I always get a Gotta Have It w coffee ice cream and cookie dough and Oreos and I've tried Fenton's Coffee Cooke dream which is the same exact thing but I love the texture of Cold Stone's ice cream and the cookie dough tastes better. read more

Very very disappointed in the service at this location. Three girls working and only have the ability to make one order at a time. The girl that helped me took our order we asked for a like it and she used way to much ice cream and had to make the bigger size then charged me for it. The girl then started ringing me up and didn't even ask what the rest of the order was. After all said and done she charged me for the person in front of me ice cream as well. This place was a joke I won't be returning. read more

Great Ice Cream. I got chocolate with caramel mixed in with heath. My daughter got cotton candy with sprinkles. Their customer service though. HORRIBLE. I know these teens that serves us probably hate their job. There horrible customer service and unpleasant attitude shows. As a manager myself, I don't know if these teens know what customer service means.... Ice cream sells itself it was delicious!! However, continous and successful business is up to the employees and the hiring staff. read more

The ice cream was good, I got the cookie dough and my daughter got cookies and cream. Loved watching them mix our ice cream, my daughter was transfixed. However, I am only giving them 3 stars because the floor was sticky with melted ice cream, the tables were sticky, the place needs a major cleaning. Also took a while for the staff to acknowledge us. Too bad, this place could really be nice. read more