I do not recommend ordering a custom ice cream cake here. Very disappointed with the customer service & quality of cake I received. I honestly could have done a better job. I ordered my daughter's birthday cake online & called the store before placing the order to make sure what time to pick it up the next day. I was told to call before picking up the cake to make sure it was ready. I call the next day & the employee said she couldn't find my cake & she would call her coworker to find out where it was. I call back 15 minutes later & she still didn't know where it was. I asked her to call me when they find it. 2 hours later I get a phone call from a cell phone I don't recognize so I didn't answer. I get a text saying they "found" my cake. I call Cold Stone & ask about my cake & she said they found it. I pick up the cake & notice the quality of the cake when I get to my car. By "finding" my cake, they probably just slapped it together really fast because it wasn't made yet. Already frustrated with the whole ordeal I just go home so we can finally sing happy birthday to my daughter. Spending over $50 for an ice cream cake, I better receive a quality product. This was far from that. I've bought premade ice cream cakes from them before & know the quality of their ice cream cakes. I was so disappointed with my cake. I think 1 star is being generous. read more

See all

Lol I don't know what to say other than foul and hairnets should be worn. Customer service was ok read more

Cold Stone Creamery - Hair - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

Cold Stone in Vallejo, California is extremely bad management and provides horrible customer service. The manager advised to let him know when I was heading to the store so he could give me a free piece of ice cream when I called to tell him what had happened. However, when I was there I spent over $60.00. Additionally, I DO NOT RECOMMEND ANYONE GOING TO THIS PLACE. read more

Cold Stone is very good I got the Apple Pie ice cream my dad got some kind of banana ice cream and I forgot what my mom got but when I opened the top too eat my ice cream and I a small piece of hair!!!But over my ice cream was good. read more

Cold Stone Creamery - Apple Pie ice cream - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

I have nothing good to say about the service (or lack thereof) that I've received at this location. Do not go there. At all. Especially if you are Black they will treat you poorly and rudely. Completely disregard what you ask for or even ignore you. The manager at this location is never available nor do they respond to inquiries/concerns you have about the staff that represents their establishment. I will repeat DO NOT GO THERE. read more

I've been to this cold stone location a few times and they have always been extremely stingy with the amount of toppings that they put in the ice cream. I've always had to ask the worker (who's always a different person) to put more toppings. The other day I ordered an "Everybody" size of the Mudpie mojo that comes with 4 toppings but the Everybody size includes 6. The worker puts 2 Oreos, a little bit of heath bars, and I asked for peanut butter cups and she only put one piece. When I asked for more Oreos and peanut butter cups she said she would have to charge me extra. I asked why I would be charged if the Everybody size comes with 6 toppings, I just wanted more of the same topping so that I can actually taste the toppings in every bite of my ice cream. Isn't that what the cold stone experience is about??? The worker said she's following protocol and cannot give more without charging extra. I also noticed the prices went up. So in conclusion, cold stone has raised their already overly priced products and if you purchase their signature creations, they will heavily skimp on the toppings so it just tastes like plain ice cream and will charge you extra if you want more toppings that should already be included in your signature creation. I am not blaming the workers or have complaints about them at all, I know this is beyond their control, but I will not be coming back to this location. read more

Needed a special treat to end the weekend! Ordered the new-ish classic creations using cookie dough: "One Smart Brookie" and substituted the Cookie Dough Ice Cream for Cake Batter Ice Cream. Fast service in and out, which we love. The young lady taking our order was nice and mixed in the toppings evenly. "Like it" in a plain waffle bowl will run you about $7. The waffle bowl was a little extra crispy but still golden brown. Try one of these creations today! Next time we'll have to remember to try the new Cookie Butter flavor. read more

See all

The young kids at this place work hard make sure you leave them a nice tip. I left them a nice tip and they were so appreciative!

I ordered 1 Family pack & 1 petite family pack for delivery. I only received part of my order & even that order was missing all my toppings. I tried calling & got hung up on & then never answered the phone. Never ordering there again! read more

Love this place! The staff are so nice and patient with the customers that roll through here. Some people can be so rude and they take it with a smile. If that's not great customer I don't what is. Love getting a milk shake or my go to sweet cream and brownies read more

If I could give this location 0 stars I would. There is an employee who does not wear her mask properly and she has a horrible attitude. The girls also are very unprofessional in general having personal conversations in front of customers. I have worked in customer service with food and that is a HUGE no no! They also do not ever change gloves. They wear the same gloves they handle food with, cash and more. I've even seen someone go to their car with gloves on, come inside and start making ice cream. The girl who doesn't wear her mask properly doesn't even wear gloves and she constantly touches her nose, face and hair. I don't see any hand washing which is hard to see especially with COVID still running rampant in community. These are all health code violations! Dealing with food means frequent hand washing even if the food is frozen. read more

We went to cold stone creamery tonight. The woman behind the counter was wearing her mask under her nose. I reminded her 3 times to please cover her nose.. When she listened, she grabbed the part under her nose, pulled it up and continued with her work - without washing her hands. I am so disappointed and won't be going back there again. read more

Where is the zero star button! This place is like a nightmare of disrespectful teenagers rebelling while getting paid for it. Utter disregard and unprofessional by the employees. Their overall rude tone when they speak with customers is unacceptable . They laugh with each other behind the counter when they are blatantly rude to customers, as if it is cool to do in front of one another. They don't listen to your request for orders and mess up and don't take accountability. Their behavior was excused by their manager. The manager offers no reasonable incentives for patients mistreated, or given incorrect orders. This place needs to be reviewed by Corporate and a new franchisee needs to be offered this location for improvement. read more

Small, cozy and convenient location. The staff is friendly. They have all kinds of different flavor combinations, which is great since each one of my family members have to have their own flavor concoction. Our ice cream was extra melty today; not sure if that's because it was a great day for ice cream. The seating area is small but if you manage to time your visit right, you may get lucky and get to sit and enjoy your ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

After eating dinner with my family we went to get ice cream. We ordered the Got to have it size. We often go here and today I was surprised on how little my ice cream is. It's not what I get before and for the price that I pay I expect that my cup will be filled and pack. I am so disappointed. Even when it's raining we went to get a treat in this store. They should use a scale to make sure that customer really get what they paid for, not just a hollow one. read more

Very poor service and quality of ice cream. Biggest problem is that the ice cream was not frozen very well and full of chunks of ice. It was melted before you walked out the door and was just a liquid mess. read more

Chocolate lava meltdown is so ridiculously delicious! It's better than the triple chocolate meltdown at Applebee's! This place has awesome signature creations. Oh and they also super care if you have peanut allergies. They have a separate try to mix your ice cream in. Thank you! And when your feeling "TIPsy" they sing a special song lol. read more

Cold Stone Creamery - Flavors! - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

See all

Cold Stone Creamery offers smoothies (too sweet) and fancied up ice cream with mix in. just went for the traditional. not bad small place, hardly any sitdown. eats: (m4.19) salted caramel. -it's 4.6 in the bay area. -luxurious ice cream 2.5 stars (for crampness) drips: -parking just so so here. - read more

Came in to this Cold Stone Creamery for the happy hour shakes. My wife and son waited in a 15 min line only to find out their shake machine is broken. It would be nice if they had put a sign for customers to see and not waste time in line. read more

Like any other coldstones location the ice cream is reasonably priced for the quality of the ice cream. Chill staff working here greeting every customer that walks in without an issue or forcefulness. Walking distance from everything you need. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

Pls help me find thee Heath bar that is supposed to be in my ice cream. Took several photos and can't find the toffee or chocolate. Server said she put a snack size candy bar in there. When we asked her to put more she said she would charge us more. Seriously?? When we got home we poured it into a bowl hoping to find more and still nothing. What a rip off! Zero stars! read more

See all

0 stars! Manger is not professional at all. My cake was not presentable. Horrible experience!

Went here to redeem a birthday buy one get one free. The directions were to put in your phone number and tell the employee you want to use the BOGO. We did this and she said did it prompt you on the screen? We said no just put in the number and she says yeah that's been happening but if it doesn't come up I can't do anything. We gave one of the ice creams back. They would not honor the deal. Awful. read more

Incredibly average Cold Stone. Although there was a bit of a crowd when we first entered, the service felt rushed and inattentive. The floor was dirty as well with areas of melted ice cream. As for my ice cream, I got a Mint Mint Chocolate Chocolate chip which was about how I imagined it to taste. Nothing mind-blowing here. I'd only justify the $6.59 price tag for my Gotta Have It size due to my BOGO coupon I had. Otherwise, I'd probably skip out on Cold Stone unless I had another coupon or gift card. read more

Cold Stone Creamery - Mint mint chocolate chocolate chip - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

Below-average for a Coldstone. The counter and floor are very dirty - dried melted ice cream and crushed candy everywhere. The girl who made my order was obviously rushed and she practically threw it onto the pickup counter, almost dropping it in the process. Not in a rush to return. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

Yet another order from DoorDash made wrong. Ordered a Large Cup and it was put in a Medium Cup (again). This has happened multiple times now. At this point I feel like they are doing this on purpose just to upset customers. read more

Gotta love their ice cream... Coffee lovers, chocolate devotion, and banana caramel crunch are such special creations... Their lines get long and wait sometimes a bit much. Usually a couple of kids running the joint and they aren't too worried about the lines getting long. Their best cake is a cheesecake named desire... Birthday cake remix ice cream is also delicious read more

Cold Stone Creamery - Birthday cake remix (love it size) - slammin!!! - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

See all

Cold stone- French vanilla with a bit of cookie dough and fresh baked- super MOIST brownies. So moist I took some to go ! Great customer service and fast ! Thanks jc for the gift card! I feel better already ! #nurses read more

Cold Stone Creamery - Brownies on the side and French vanilla ice cream with brownies and cookie dough- to go ! Yay ! Thanks JC for the gift card here ! - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

Ordered a "I love it" size. Received my order and it was a "I like it" size stuffed in a "I love it" size. Called back and the customer service there well not helpful and can hear their conversation of non sense. No professionalism. I ask to speak with a manager, and said no manager around. When they ask whats the order name by, they can clearly hear the name but ramble on completely different names. I ask for the name of the person that answered the phone, am sure they gave us a fake name because they were laughing in the background and she wasn't giving us any attention to our issues with our order. This particular location need better management! read more

I placed my order online, it was delivered via DoorDash. I liked the variety and various options available on their website. The cake I ordered was slightly complicated with many different ingredients but it was made perfectly without any mistake. It tested fresh, the packaging was good and delivered on time. No complaints here. read more

The racheezie is my most favorite create your own and my go-to. It's sweet cream ice cream with caramel and graham crackers. It's sooo good! My second favorite is a coldstone signature creation, the pie who loved me. It's made with cheesecake ice cream, fudge, oreos, and graham cracker pie crust. My favorite seasonal flavor is their dark chocolate peppermint ice cream which super rich in chocolate. And beware, your mouth will turn black if you get it. For hours, the place is open until 9pm monday-thursday, until 10pm friday and saturday, and until 8 on sunday. The customer service is okay. Sometimes there's about a 5-10 minute wait when I go, but it goes by fast. Lauren is my favorite ice cream maker, she always mixes my ice cream really well! Oh and if you order a cake, order it in advance and call the day before to confirm your order to make sure it'll be made on time and that the cake you want is correct. read more

The ice cream is great. The one star is for the terrible customer service. I was there tonight (11/26) around 7pm. Two girls behind the counter were ignoring customers, having a private conversation, running into the back and laughing hysterically all while customers were waiting in line. Even one other employee was trying to get their attention and they were completely ignoring her. When they finally did take orders, they were curt and rude. I mean-I get it, work gets boring and they are young, but it is still off-putting and made all the customers a little annoyed. read more

BIRTHDAY CAKE REMIX "I LOVE IT" with waffle is my FAV! i just wish they would make this as an ice cream cake lol. read more

Cold Stone Creamery - Birthday cake remix I love it with waffle - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

See all

Usually nice but there's some jerk oN a blue mustang with ca plates in the handicap parking with no handicap placard 7wtc629 and no mask going back and forth between cold stones and game stop and seems to think the DONT apply to them. Cold stones asked them to leave and they did and ordered their food from their phone and had someone get for them. Complete jerks. Good for cold stones. But sucks for these people. read more

Nope. I used to really like cold stone but I don't know what happened to them. Probably won't be back. Today I wanted an 'Oreo overload' (pic below from website). I've had this before and it looked mostly like the pic. Today it looked like picture 2. My boyfriend got the quart size of this and served it himself in a waffle bowl. It tasted like a nondescript milkshake or a sweet protein shake. I had added heath bar and saw a couple pieces of that. No Oreo. Boyfriend said that for the QUART they added 2 Oreo cookies. Then mixed the hell of of it. We went back. I told BF that I wanted something that looked like the picture and that if they couldn't do that in a quart, to just get a bowl of it but make sure it was like the pic. He told me I didn't have to come inside. Insert pic 3. After he showed the pic and told them my request, they added 4 more Oreos to this blended mess and added it back to the container. There was space at the top so they decided to just add vanilla ice cream to fill the space. Great idea. Goodbye forever. read more

See all

Terrible customer service from the young ladies working today! Last time i went here 2 months ago, a girl was working alone and still was a great worker but today there were 3 girls and they were all 3 crowded behind the cash register doing nothing while we waited and then the presentation was sloppy. They were not the friendliest AT ALL and gave dirty looks. read more

Cold stone on it's website has an option to order ahead and pick-up. This would be a great option when social distancing is recommended. This only works if the people that work there would bother to make the order in time. Your ice cream isn't that good. read more

Workers were clearly backed up with orders and unfortunately were under stocked to make what I wanted. However, Alexis and Alondra were nice enough to remake something for me that I thoroughly enjoyed. read more

Great icecream. Got the cookies and cream and strawberry one. The cone was super crunchy and fresh. Its a good amount of ice cream for the price. We didn't have to wait too long in the line, the service was polite and fast. read more

Cold Stone Creamery - Cookies and cream. - Ice Cream & Frozen Yogurt Near Me - Vallejo, California

Door Dash orders are ALWAYS missing MULTIPLE toppings and waffle bowls. Yes, bowls, plural!Careless.