The workers are super friendly. Ice cream is good, but management seems poor. Im a frequent customer and went in yesterday and saw there was a line almost out to door. The man (who Im confident is the manager) did not help with the line at all. He stood there and nitpicked everything the workers did, even the one who's been working there for years. You could tell his nagging was bothering the workers - which lead to a longer wait, and negatively impacted the atmosphere. Also, there's still no seating. read more

If I could leave zero stars I would. Went in to get ice cream and my husband very politely asked if they had soft serve for my youngest son - the lady was incredibly nasty stating "...if we had soft serve you'd see the machine..." we walked right out read more

They have so many ice cream flavors. I miss the minion flavor they had to be honest. Definitely recommend

Fast service, delicious and fresh ice cream, me and my girlfriend always come here for more!

Love they ice cream because you can get it anyway you want it and it taste fresh . Me and my family go to cold stone whenever we want ice cream read more

The ice cream is good. But the service has really changed. They are slow, rude, and want to charge you for everything little thing, which honestly I didn't mind paying when they were serving the right amount of ice cream, but they started to significantly cut the amount of ice cream they give you. To the owners, you think people don't notice, but we do...get it to together or you'll be the next store out of business!!!! I personally will not be back to this location!!! read more

I was out of town, yet still able to use my rewards to treat a friend to some ice cream. It was late, yet we made it in. He was happy to get a treat, while I was surprised about the lack of variety. Now I have a great story about having 7 flavors to choose from and getting one, only one peanut butter cup broken as my mix-in. Well mine was the free one I guess. It was nice to get back home. read more

Cold Stone Creamery - Late night treats! A little less variety than the ones we have at home. - Ice Cream & Frozen Yogurt Near Me - Wyncote, Pennsylvania

First off the ice cream is amazing, I love cold stone. What I will say is that this pariticular location leaves a lot to be desired. There is not a lot of seating. There are only three tables with 3 chairs each. However there is plenty of space for them to add more seating. The other downside to this location is that they are frequently out of a lot of products. They had two freezers that should be filled with cakes and cupcakes but they were empty. In addition they had no cones left only waffle bowls. Other than that the place is good. There was a long line but the two employees did an amazing job of moving through the line quickly. read more

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I came here on Sunday afternoon for icecream. There was a decent line up but service was fast. I got Strawberry Blonde in a waffle bowl. It was my first time having a waffle bowl. It tasted good when I got to dip pieces of waffle into the icecream. As well I didn't have to be wary of the icecream melting too fast in a cone. With the waffle bowl it is a bit expensive but it is a sweet treat regardless. Recommend! read more

Cold Stone Creamery - Strawberry Blonde in a waffle bowl - Ice Cream & Frozen Yogurt Near Me - Wyncote, Pennsylvania

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Hello I went to Coldstone last weekend, their ice cream is so delicious and they have a vegan option but I wish that they would add more vegan options for people who don't eat dairy at all. I would highly recommend this place to anyone. read more

Always been a fan of Coldstone. I hadn't patronized it in about 3 years. Everything about the way they create the ice cream creations is properly assembled. The business model has been copied. But, I stay true to Coldstone. For me, I have an extremely difficult time finding simply MINT ice cream. I love MCC (Mint Choclate Chip). But many times if available, I'd much rather have only Mint. Coldstone is one of the few major ice cream franchises that carries it. I use Mint as the base for the rest of the Love It level. Today I had mint/Cherry Vanilla w/Snickers chunks. I destroyed it quickly. read more

I never make reviews but that Korean employee has got to go. So rude. All I wanted was half strawberry and half chocolate in a bowl and she made a huge scene over it and and said "No we don't do that here". I feel bad for the employee working with her, she tried to fix it but the boss lady continued saying no no no. read more

Ok let start the employee was out of order , they was running around scattered they seem very stressed . Anyways beside the point the ice cream is not up to par as it should be . It was soft and runny I believe it was an issue with their freezer not keeping the ice cream chill which is unsafe because bacteria can grow and cause food poisoning. Multiple customer walk out because of the look of the ice cream . The ice cream was melting as it was in the cup which is not normal for their brand because it usually hard read more

Went n there yesterday to get my original cake batter creation n it was ROACHES crawling over the counter I will never eat from here again!!!!! read more

Only because I can't write a review and give zero stars. I visited this establishment on 11/26/2020, the day before Thanksgiving. First, I arrived there at 3 pm and the doors were locked. There were other patrons trying to get in. We were all pulling and knocking on the doors. I even called the store's phone number but a recording came on. When I walked back to my car, a young girl game to the door and unlocked it. She then walked to the back of the store. I walked over and seen that the door was unlocked, so I went in. While inside, I seen an Asian male standing in the rear doorway. The female put her money drawer in the register and proceeded to walk to the bathroom. I looked at the Asian guy to see if he's going to take my order, and he was looking at me as if he was disturbed. Although the freezer was completely bare, I still asked for a red velvet cake. The answer was No, and he walked back to the rear of the store. At this time, there were 3 other patrons in the store. I don't know what was going on in this store that the door had to be locked. I don't know who else, if anyone was in the back of the store, but those two employees were very unprofessional and the store was almost bare. It's a "one and done" for me! read more

Cold stone has the best ice cream around. When they first opened in my neighborhood I was here on a regular basis. I had to lay off of them for a while, but the ice cream here is amazing. And the milkshakes man oh man!!! The service when I come is always on point as well read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Wyncote, Pennsylvania

Ice cream was good. But service is poor. No clear markings for mobile pickup. First went to the cash register and was completely ignored by 4 staff members. Then waited in line for 15 minutes. I had to ask what the process was and was told usually you just stand at the end counter. I then suggested signage would be helpful because literally every other business has the practice. My response was a shoulder shrug. read more

I mean, the ice cream is always good. I got the chocolate devotion.. but the service? TRASH. Will never come again. She looked @ me like I was crazy because I love ice cream. Shame these people don't love ice cream too. read more

I only go here due to lack of options. There's usually only 1 employee working, who is very nice, however the quality of the icecream leaves a lot to be desired. The icecream itself is soft to begin with. Which leads me to believe that the freezer isn't the right temperature. Also if you have multiple orders they leave the already packed icecream on the counter for it to get even softer, instead of putting it the freezer. My mom has allergies and they don't take her icecream from a fresh batch but from the one already out. As a family we've been going to Coldstone exclusively but unfortunately we may have to stop if their quality doesn't improve. read more

I was greeting upon entry. When I entered the store I.T smelled like bleach as someone had just finished cleaning , even the glass had been cleaned of finger prints. There was a new worker who didn't understand much however the others assisting him made everything quite smooth. The ice cream was good , the milkshakes could have been better read more

This location is always busy; it's located in a pretty busy shopping center. The staff is friendly enough and fast, which is always good. The location seems clean to me as far coldstone locations go. They even have little tables to sit and enjoy my faves: the strawberry blonde and apple pie a la coldstone creations. Yum. This location could be a 5 if the staff greeted customers upon entering, offered samples proactively and cleaned the tables more quickly, like other locations. Overall 4/5 read more

First, sadly this is the closest Coldstone in the area so that's why I ended up coming here. Second, 2 employees were working (it was busy) and they both were NOT wearing gloves. There was a glove box present right behind them and they did not wear gloves, nor wash their hands; they simply wiped off whatever ice cream got onto their hands or arms. The line was to the door so there were a lot of orders, not once did I see them clean off the spot from the previous ice cream they had mixed in. Mixed contamination and unsanitary is what would sum up this location. Will not be coming back here. read more

I went to the store with a coupon for buy one get one free. Half the way through making one they did not have cookie dough. I wish they say that before they started to make it. Them I had to show I'd with my coupon. read more

I ordered a cake 48 hours in advance for pickup today. Requirement is only 24 hours. Got an email very late last night saying that my order was not confirmed. They do not give you 24 hours notice so that you can find alternative arrangements. This is an about joke! I needed that cake today for a birthday party and now I have no cake! Will never do business with them again!! read more

Horrible customer service by manager. Terrible attitude. Wouldn't come back to this particular location ever because of the experience.

I just don't understand how they are out of M&Ms. And they do not know it until they are halfway through making my ice cream order. I would have turned right back around and walked back out if he didn't already start making it so I am stuck with ice cream that I do not want. They tried to apologize and mentioned reese pieces instead, as if they are the same thing. Total waste of $5.09 for ice cream, if I cant get the toppings I want! read more

Parents beware of letting your child work at this location. Young girls are there working late with no adult protection. The manager, Tony, will at first appear friendly and concerned, but will show his true colors towards the end. He issues out wrongful terminations, unprofessional, in organized, insufficient funds during payroll, and they pay the workers less than hours worked. Don't apply here or at the Willow Grove location. Same owners, same policies. read more