We adopted Chelsea Jane, a beautiful little tortoiseshell cat, last week. The staff here are…read moreterrific. They are careful and caring and do all they can for the animals, ensuring healthy, cared-for pets who get matched with loving, appropriate homes. They made us feel comfy all the way through the process, explained the steps clearly, and did an overall excellent job.

PAWS is run entirely by volunteers. In 2000, they took over what had been a high kill municipal…read moreshelter and turned it into a No Kill shelter. They offer adoptable pets, and provide various community programs, including low cost microchip and spay/neuter services. I was vacationing in Floyd County and started feeding a thin, hungry, sweet stray cat. I was pleasantly surprised to find a No Kill shelter nearby. The PAWS staff were phenomenal about working with me and were ultimately able to take my stray cat for adoption. Everyone I spoke with had a huge heart and was giving tremendously of themselves to help the animals. If you have the opportunity to adopt from or work with PAWS, I can't recommend them highly enough.

Great staff! Everyone was so warm and took time to explain things to you. Very helpful! And the…read moreDoctor is amazing! I highly recommend this place for all your vet needs, they even have an "in house" groomer that was bomb!

So far, Compassionate Care has been absolutely fantastic - seriously - they are great. We care…read morevery much about our pets, want the best for them and are proactive with their health / vet care. Our family used another vet in town for over two decades, but they started to really decline. The vets wouldn't see patients anymore. Instead, unqualified "techs" pretending to be DVMs were doing all the exams, procedures, attempting to diagnose and treat "patients" - everything. We were paying for DVM care, but not getting it and our pets were painfully suffering the consequences. After many SERIOUS mistakes made by their "techs", that could have been disasterous-it became obvious that it was a matter of time before one of ours ended up seriously hurt, or WORSE. I was very worried about leaving that clinic after so many years of trusting them, but it was honestly the very BEST choice we could have made. Compassionate Care is absolutely awesome. They are responsive, attentive and the competency of the entire staff is clearly superior. One of our dogs had been suffering for years with ear infections and we had spent hundreds with the old vet clinic trying to get it cleared up - we were in every month with the same issue. Dr. K immediately identified the problem and for the first time in YEARS, that pooch is now happy, comfortable and has clean, HEALTHY ears - you can tell he has finally found relief. I just SOO wish I'd come here much, much sooner. Very happy with the CC team and we are all extremely appreciative of everything they do- and I would strongly recommend them.

Friendly staff, good service and good job grooming my "sheepadoodle"…read moreHave no experience with their boarding and daycare services but am very satisfied with their grooming services. I gave them 4 stars because I never give anyone 5... Be prepared to wait if a train has stopped as they are on a dead end road with only one access which can be blocked by a train-we ended up having to wait for about 15-20 minutes for the stopped train to start again.

Recently moved to Iowa and was in need of a dog sitter for a big trip. A lot of other locations had…read morebreed restrictions which made it extremely difficult. Luckily Fast Track said they accepted Pitbulls. I took him in for an evaluation which determined if he would be able to stay. My dog passed the eval, I took him in for two days of day care before boarding for a week. They sent me daily picture and text updates during his stay and also did a spa day. The staff are extremely knowledgeable and super sweet. Definitely recommend for day care, boarding or grooming.

Love me some Norby's. Everything you need for lawn garden farm and pet supplies. I have never found…read morethe staff rude at all. The little old ladies on staff may not be overly bubbly because they're total badasses and that's what I expect from a farm supply store. Norby's nails it with everything you need and nothing you don't.

We stopped at norbys because it was on our way to cedar falls and we needed a few things…read more The place was busy. Several cars in the parking lot. We were not greated when we walked in. I found the pet supplies pretty quickly and I bought a dog chain for a fair price. We needed some ant poison and were looking around. A gentleman asked if he could help us locate something and showed us where it was. My star rating would have been at least a 4 of not for the checkout experience. The lady didn't greet us when we walked up. She kept talking, practically yelling conversation to a customer who was half way across the store. I would give a name but she didn't have a name tag. She rang up all my stuff and still didn't say anything. Told me the price. No please. Gave me my receipt and a dry thank you. Nothing fantastic. I got what I needed. Goes to show that customer service really means a lot. Smiley happy people are important. As a employee in retail you are paid to smile and be nice.

I am telling anyone living within 60+ miles of this clinic - you need to bring your beloved pet to…read morethese guys. Special kudos to Dr. Dane DeBower for his expert surgical skills. My dog had Cruciate Surgery one wk. ago today and she is already WALKING on the leg! They are amazing - highly skilled - reasonably priced AND they CARE!

the worst happen today, my parents were out of town and the lab we had for 13 years took a turn for…read morethe worst. Our family has used Waverly Vet Clinic since before I was born. This year we learned they transitioned to Avenue which was fine (at least we thought). I called the emergency number and was called back by a vet in Charles City. She let me know that there was nothing they could do also informed me that they haven't seen my parents dog in three years so again they would do nothing. I upset, let her know that my two dogs would no longer be needing their care, and hung up the phone. I was sitting with my parents dog, calling vet after vet asking for help, when I received a call back from Avenue. The woman on the phone stated she was a manager and wanted to talk about my "negative experience". This was 20 minutes after the last woman told me they haven't seen the pupper in three years so basically tough luck. Mind you I am sitting with a dying dog, and the "manager" just wanted to go through their new policies. She didn't call to try to help us at all or show any empathy or a solution just wanted to CYA. If you are considering this vet or currently using this vet, I recommend you look elsewhere. We were able to find a vet to come out and help our boy over the rainbow bridge, but not with Avenue. Their attitude, lack of empathy, and unprofessionalism made this experience so terrible. Just know that if it is not office hours they do not care at all. I will never let my puppers set foot in this place again. It's corporate now, so they wanted to let me know that if I could let our pet suffer until Tuesday (it's Sunday as I write this) that maybe someone could help him. Why even be a vet if you don't care about animals and are fine with them suffering for days?

The staff at this place was outstanding!! We did not have a vet (our previous one retire) & had an…read moreemergency situation. When I called they never once acted like we were adding more to their already full day. After surgery the Dr called & went over everything & asked if I had questions...which I did. Again she was great & did not rush me & I didn't feel rushed off the phone. Best vet I have ever been to!!!

Royal Dynasty Doberman Kennel, Ashley and Dustin are the best. They put in some much love,…read moreattention and socialization with all their pups. Parents are health checked puppies receive the best care until they are ready to move on to their new homes. Thor is my third red Doberman the first one Duke was 14 years old when we lost him to cancer. Cato our second was 12.5 years old when we lost him to DCM I was determined to find the best breeder possible and I did with Ashley and Royal Dynasty. Thor is 9 months old now he is a beautiful big healthy boy with the best temperament with my four grandsons under 8 years old and his 4 year old Rottweiler brother and 8 year old chocolate lab sister Our dogs are part of our large family and go every where with us. Thor fits right in. I can't thank them enough

Ashley and family were great. Super knowledgeable, helpful and always available. I have a 10 month…read moremale from them and he is the goofiest and sweetest pup.

They are amazing, care for pets and the people. We love them dearly. I have nothing but positive…read morethings to say!

Yeaterday it was time to say goodbye to our beloved furbaby, Gloria after 17 years and it was one…read moreof the hardest things we've ever done. The compassion and kindness of everyone there truly warmed our broken hearts. we left with peace of mind that our beloved girl would be taken care of with gentleness. I can't say enough about their kind hearts. Sincerely, Kimberley Bernhoft