If I could give this place a 0 stars, I 1000% WOULD. This was my first time coming to this…read morelocation, buying my son a pair of shoes for school. The 2 who worked here did not greet us and had zero enthusiasm!!! my personal opinion is they needa go ahead get rid of the store.. or hiring a more enthusiastic team!

I bought a pair of Converse high top sneakers and the Soul came unglued from the upper rubber base…read more She had them for about 3 months and I figured they would stand behind them because they were defective . They were quick to tell me they'd only warranty shoes for 30 days after that you own the junk . 30 days may be reasonable for shoes that have been abused by their owners however when there's a defect in the material I don't think 30 days applies . In my entire life I have never had a pair of sneakers of any brand come separated between the soul and the rubber outer band that secures the upper to the soul . There are no signs in the store that say 30 days warranty only. I asked him where is the signage that says warranty ends in 30 days and she said it's on my receipt . I told her that's a hell of a thing to give me a receipt with a notice that my warranty is only 30 days after the fact that I've already purchased the shoes . They should let me know that right up front that we're not going to warranties shoes for quality and workmanship after 30 days . Probably because they are using the cheapest junk shoes that they can find . I would suggest that the shoes that they sold me were probably seconds .

A great variety of shoes to select. I have a wedding in June and was able to find the exact shoe…read moreand size without any complications. The service is wonderful, employees are walking around the store and asking if I need assistance. The value is fair, but downloading the app and signing up gives you a great discount! This shoe was $110 retail and after the app coupon, it helped take of $20! Bringing my total down to $90 + tax!

This DSW location that I visited was at Costa Mesa. Parking garage at Metro Pointe is nearby and…read morethis store is located across from Nordstrom Rack. I had a really good shopping experience here. The store had a huge selection of shoes for kids, men and women, and it was easy to browse because everything was organized by brand and style. They carry popular brands like Brooks, Sauchony, Nike, Adidas, New Balance, Steve Madden, UGG, Converse, Vans, Skechers, and Dr. Martens, so there are plenty of options whether you want athletic shoes, casual sneakers, heels, or boots. My current goal is to collect all colors of Brooks and Sauchony shoes in every style and color. They are a great fit and especially important and comfortable as a stability shoe. They tend to be on the pricier end but at DSW you can collect rewards and there are even sales going on. The staff was friendly and helpful when looking for sizes and even offered to order online so that I can pick them up at the store. I always start with the large clearance section first to look at stylish and fun shoes to wear because there were a lot of good deals on name-brand shoes.

I love Road Runner Sports, I am a huge fan. In fact, I love them so much I have a VIP membership…read more(it is totally worth it!). With the VIP membership, you receive discounts, and cash rewards. I always have some sort of store credit for next purchase lol. This was my first time visiting the Costa Mesa location. This time, I came for a special "meet and greet" with inspirational ultra runner, Andy Glaze. The whole event was so well organized. There was plenty of seatings, water bottles available, and the event ran in a smooth, timely manner. Andrea did a fantastic job of organizing the event, and was so friendly to all the guests. She let us know there was 10% extra discount for shopping the same day. Although I did not buy anything this time, I really enjoyed being at Road Runners. Variety of shoes, and apparel to choose from amongst other items. And I absolutely love that they hold these special events!

Upsells are were consistently pushed. I just wanted the shoes. I had to wait 45 minutes for a guy…read moreto come help me just get the shoes. A large late 40s guy said I was stupid for not buying their extra "bring you shoes back if you don't like them" upsell. Rude, the shoes were great... Road Runner didn't make them though. They just were annoying when I was trying to buy them.

Bought a pair of Travis Scott's black phantoms around October last year. Price was 1,200$, which…read morewas whatever understandable they gotta make profit. However months later I wanted to trade it with another couple shoes the verification came back as replicas. Was shocked so I quadruple checked using check check app, numerous stores verified as well. I spoke to Jason the manager via email and he claim he got it from Travis Scott's team, and denied it. Idk if anyone has dealt with getting replicas from this store but make sure you run checks before purchasing. I'll never go back, I received my money back so I'm square but I at least wanted to Inform anyone interested to ensure you verify your shoes before purchasing.

The staff were so amazing and helpful! I bought my reverse Kobe grinches and my what a Kobe shoes…read moreand I love them I even got $100 gift card !

This hype store had amazing customer service. Definitely the best service i've had at a hype store…read morefor sure. Yuki was amazing. I only had 150 and the shoes were 170. He let me buy the new balance for 145. There is a lot of popular shoes and clothes. I really like the way they made there lay out of the store. 10/10 for sure.

Fast & good service. I was in and out with the shoes I wanted in like 3 mins. Employee was chill…read moreaf. Would come back again.

Kat and Alan helped my husband today find the most comfortable Vans after our dog chewed my…read morehusband's old vans and mine too!!! We had Saint, our Golden Retriever, join us at the store and salivate over all the rubber soles shoes in the store lol !!

If you want the best customer service, shop here and ask for Colin! He was so very helpful and his…read morevoice definitely fits his demeanor.

Probably the biggest selection of athletic and lifestyle shoe brands in one store. Whether you're…read moreinto Nike, Adidas, Jordans, Puma, Timberland, ASICS, New Balance, Sketchers, Vans, Crocs, or Converse, they've got it all. They even carry some clothing, hats, and bags. The staff is very helpful too. They will make sure to ask if you need any assistance while you browse. For Memorial Day, they have two different sales in-store and online. Through Monday they have a tent outside with all of the 50% off clearance items, and online, you can order anything and add the Memorial Day code to get 30% off. You can even place your order on your phone right there in the store, and click to pick up your item right where you're at, and they'll have the order ready in 1/2 hour. But if you find that your size only has a few left, you can give it to the worker behind the counter so they can save it for you until the order goes through on their end. That's how I did it:P

Great location! They had a great variety of shoes and customer service was awesome! the assistant…read moremanager working today (8-20-25 at like around 1:00pm) was super helpful! I purchased 2 new balances that seemed to be higher in price in store and cheaper on their website and he honored the price!! I totally appreciate that!

Had a really good experience here at the Nike Factory store…read more There's a sweet 40% off deal almost everything going on right now so I popped in to check it out. Out on the floor, Steve was super helpful and gave great recommendations on some shoes I was looking at. The fitting room was very clean and has a big mirror on the outside of the fitting rooms for an awesome full body view. Checking out was a breeze; Angel was very helpful and friendly. Remember to sign up for an account online to get an extra 15% off your total instantly at check out if you don't have an account with Nike.com already! Happy shopping!

We purchased 2 of the Zoomx shoes & absolutely love the dbl cushions & the amazing comfort. We came…read moreback this wk to buy 3 more pairs for spare & family members. Shoutout to Francisco & Steve for their friendly service! TY Francisco for introducing another comfortable shoes for my husband & looked for his size. Great shopping experience, highly recommend this Nike location at the block.

I walked into this store nearly in tears because I could barely walk. I had gotten to the point…read morewhere I was literally going down the stairs at home on my butt, and my "new normal" had become walking down the stairs backwards. I have plantar fasciitis and bone spurs in both feet, and because I didn't have the proper shoes or inserts, I was compensating in all the wrong ways -- pulling muscles here, straining muscles there -- until eventually the pain was everywhere and completely overwhelming. Honestly, I felt defeated and scared. I truly thought something more serious had to be wrong because the pain had become so severe. The moment I walked into the store, NAOMI greeted me with a smile, and as crazy as it sounds, I immediately felt this sense of relief -- like maybe I was finally going to be okay. She listened to everything I explained, was incredibly knowledgeable, and genuinely cared about helping me. After using the foot scan machine and seeing the results, she picked out several pairs of shoes and arch supports for me to try. Then she went above and beyond by sitting down and helping put the shoes on for me. In that moment, feeling cared for and supported meant everything because I was truly struggling physically and emotionally. I decided to wait a full week before writing this review so I could honestly speak on the results -- and WOW. Absolute game changer. LIFE changer. I'm an Assistant General Manager at a very busy, fast-paced hotel, so being on my feet constantly is part of my everyday life. A week later, I can genuinely say I feel like a different person. The customer service here is TOP NOTCH, and Naomi is an absolute gem!!! Thank you so much!!!! This will be the only place I buy shoes from moving forward. Thank you for changing my life more than you probably even realize. ~ Kristina

Raise your hand if you've bought shoes for yourself based on what others are wearing, without…read moreknowing if they're what would work for you. For the longest time I've had hit and miss instances with shoes. I've ended up with ingrown nails that required surgery. I've ended up in even more pain than I probably should be in. Enter my friend reminding me that foot analysis places exist and to "treat myself." I made a free appointment online and Cheri had me stand on a scanner of sorts. First thing that caught me off guard was I'm not a size 7 in everything... I'm an 8 (oops). Second was learning I pronate which makes sense why my ankles need so much support (esp with my health issues). Everything from start to finish was a breeze. Cheri set me up with some Hoka Gaviotas as well as some cute boot/shoe hybrids that already have insoles inside. With my Hokas, Cheri explained I needed to break-in/get used to my new insoles with a 2,4,6 hr rule and now I'm in love with them. Please don't hesitate to treat yourself as well if you find yourself in my position.

I've been having some foot issues, which seems to be some sort of rite of passage for your…read moremid-thirties. A few people recommended a visit to Road Runner, and I'm so happy I listened. As soon as I walked in, someone checked me into their queue for an assessment. I think they give everyone a foot analysis, with no commitment to purchasing their inserts. While I waited, I browsed their shoe selection. I lean more toward Hokas and Aesics, but I was open to trying something new. The wait was about thirty minutes, so if you're looking for a quick shopping experience, this isn't for you. Go in knowing that you're going to wait, but I actually didn't mind this because I appreciated the one-on-one experience and all the info I received about my feet. Judy performed my foot analysis. She had me first walk on the treadmill and after I stepped on their fit finder machine. This machine provided information on foot length, width, arch height, alignment, heel width, and more. Judy reviewed all this info with me, and they also email it to you for free. I decided to purchase their insoles to see if they make a difference. So far so good, so I'm curious how they'll help in the long run. I have been wearing Hokas with a lot of cushion and I learned this was the wrong shoe for me because it could actually make my foot more unstable. Judy recommended a mid-range cushion for me. She was so patient with me. I must have tried on 6 different shoes and she paid attention to how they fit me and recommended sizing for me. I really appreciated her attention to detail and the time she spent with me. I signed up for the VIP family and ended up with some savings in the end. I love that they have a 90-day perfect fit guarantee along with some other perks.

Run! Don't walk.... :-)…read more In all seriousness, there is little not to like here! Super helpful staff, solid selection, a membership that isn't superfluous or prodigal, (in fact, it's beneficial), and a great phone customer service support. There might be a 5 - 15 wait when you come in to be connected one-on-one if you are trying on shoes, but once you do, the confidence you have walking out the door KNOWING you got the right pair for you is priceless and well worth the wait. Not to mention, all the running gear is less than half of what you would pay at Lulu or Vuori and just as good, if not better. They also sell Gels, vests, lights, glasses, insoles and other gear for running and and membership pricing makes it easy since its one of the few shops (Unlike On, for example) that allows you to return after a break in period.