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Colin Heeps, DDS

1.0 (1 review)

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3 years ago

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Adirondack Oral Maxillofacial Surgery

Adirondack Oral Maxillofacial Surgery

2.1(65 reviews)
24.3 mi

Disrespectful. Lack of care…read more Lack of urgency, Lack of compassion Untrustworthy billing. Greedy unnecessary cash grab. SELF-serving flip flopping of network participation Possibly targeting some patients? Ask questions (record) because once they extract those easy hundreds from your insurance for the 15 minute consult and panoramic/X-rays, you are STUCK! You will lose HUNDREDS when you want to change oral surgeons after you find out they suddenly demand the " highest" cash deposit .. or find out the office just made the network policy "change" to exclusively make things difficult for YOU! The delay waiting for the apt. and benefit grab of hundreds for that first appointment, makes it harder to switch to a better office like Cap District Oral Surgeons. BEFORE a CONSULT, and before you walk through that door, require they contact insurance for a prior auth and obtain a COPY. Actively involve insurance! DONT BE THE DESPERATE FOOL they profit from! Their shadiness cost pain, delay of care, and loss of 2k worth of an annual dental insurance benefit. After rep verified procedure was covered in full by insurance with no deductible, the manager changed it up to require a cash down payment for the surgery now stating the "surgery" was billed differently allowing them to demand cash also!!! All of it should have been with our insurance - with no deductible! How in the world can the X-rays and expensive 15 minute consult be in network and covered at 100 %, but the extractions also covered at 100% demand a huge CASH down payment at the highest estimated cost! UNETHICAL????

The dental staff and dentist were lovely. Their requirement of a full payment up front to be seen…read morefor a consultation and then holding that payment until after they cash the insurance check, even with the insurance company determination (and check number they mailed)stating I was not responsible for a payment. Today the billing department stated it could take 2 more weeks for me to see that refund. I didn't realize I was in the money lending business. Seems odd they knew what my insurance would cover for the second visit while in my first visit but couldn't figure out I wouldn't owe anything for that first visit.

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Colin Heeps, DDS - oralsurgeons - Updated May 2026

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