This company is amazing! I needed glass replaced in a window and called around to a few glass shops for estimates. These guys gave me a fair price and got it done quickly. My technician Chris arrived on time, clearly knew what he was doing, and was extremely professional and courteous. I'm happy with the work done and wouldn't hesitate to use their services again. read more

Amazing service! Highly professional and excellent work. Wouldn't hesitate to do business again. Thank you!

I emailed pictures on two separate occasions. I also called and was place on hold but was eventually sent to voice mail. I have never received a response back. read more

I called this company twice and sent an email inquiry as well regarding having a window repaired. One week later, no response. Doesn't give me a good feeling about the professionalism of this business, as I was assured someone would be in touch that day. Hired someone else- job done in a timely manner. read more

Called every glass shop in Richmond for a special piece of glass. They were the only ones with it in stock. They were able to cut it and have it ready 2 hours after I called. Their shop is huge compared to the other glass shops around. Thank you so much, you saved my day! read more

Steven just left my house after doing a fantastic job fixing my decades old sliding glass doors. These are the old, argon gas filled, double paned ones that weigh a ton. The hardware was totally messed up on the door and he knew exactly how to remove it and repair it. Price was great as well. I wish I had known about this company years ago! read more

Needed to receive quotes for 3 different jobs - shower door replacement, custom arch door, and replacement of window panes due to bad seals. Called on May 11 and was told that Amanda had to call me back and would next day. Also told that they were extremely busy. No response so called back on May 24th and spoke with Amanda. Instructed me as to what to email her (pics and measurements) for each job. Very friendly and professional. Sent that evening. Followed up with email on the 27th. Called again on June 9th and reached Amanda. She had not sent yet sent the info to the "mill" or wherever they send that type of business to about the door that I sent 2 weeks earlier. but would send that day. Was told I would have a quote on the shower door next day. June 17th called again after not hearing back. Amanda out sick but other person said I would have a quote for shower door the next day. No apology for not getting back but just how they were very busy, working 10 hour days to keep their heads above water. Next day came and went. No word. Called back today, July 23, 5 weeks later, and spoke to Amanda. Gave her timeline of all my communications and told her not sure why I never got the quote for the shower door but I moved on. No apology. When I asked about the custom door, she saw where she sent my pics and measurements on June 9th and that it was received but Colonial had not received any other info back. She said would call "the mill" to check on status and get back with me. Waiting.... Oh, and as far as the window pane replacement was told from the beginning that they were swamped with a big contract and wouldn't be able to get to it until after the end of the summer which I was okay with but I received no quote. I am assuming that my small job of the single shower door was not important enough to them to follow up on since they were "swamped" with other work. if that was the case I would have at least expected an apology maybe? read more