They are top of line service. They came with 2 groups of installers to clean and recaulk my…read morewindows. It took them all of 2 hours. They cleaned up and left no mess. Extremely professional and courteous.

Excellent products and professional services from start to finish by Window Depot's Sr Project…read moreConsultant Phil and Installation Leads: Johnny, John Brown, Jared and their teams!!! Highly recommend Window Depot, Richmond, VA who replaced our front doors (solid/storm), side panels and windows. Our first encounter was with Phil who did not pressure us however, his story of Window Depot being owned and operated by Frank & Laura Amory let us know that they are not the typical window replacement company. All employees are invested in the company from sales to installation and their motto, "We Create Happy Customers" are exactly what they have done for us. Phil's professionalism, trustworthiness and knowledge of services and products helped with our decision to purchase the Previa products (well-made and priced). One of our greatest concerns was having to work with subcontractors for the installation however, Phil assured us that all work would be done by employees of Window Depot. We are extremely pleased with the proficiency, expertise, and workmanship of the Installation Teams. They showed up on time and each person was very polite, respectful of our property, laid drop cloths, worked together as a well-oiled machine and cleaned up after each day's work. THANK YOU FOR DOING AN EXCEPTIONAL JOB!!!

On the surface Andersen manufacturers a better than average product, however, the prices they…read morecharge are outrageous and the "quality" they claim is is unsurpassed. Not so. This company are nothing more than what is termed high binders in the home improvement business. Basically thieves with a license to steal. Buyers shop the products that are on the market and I'm certain you can do better than Andersen

Our house was built in 1939. We had 6 windows replaced for $9000. They were tiny, poorly installed…read moreand downright disappointing. The installers didn't speak English, damaged our yard with their truck and left pieces of wood and plastic in our yard. They left white marks on my freshly installed wood floors I did myself. It was caulk they stepped in and tracked through the house. It was gunked on steps in basement and walls. I called and sent pictures of their destruction but Richmond Windows didn't care and no one returned our calls. I tell everyone who stops by our store about them and show them pictures. Waste of time and money. Avoid if you don't want to fix yourself. Our warranty has been broken as they refused to repair the caulk that has started to come away from windows. Not happy. They're a company to avoid.

We had Skyline install eight Okna 500 series double paned windows on our sun room. They were…read morepunctual for the estimate, measuring, and installation. Plus, they correspond electronically which I love - sorry, I just don't like to talk to people :) We signed the contract in October with a 14-16 week installation schedule due to COVID. They contacted us within that time frame and we were scheduled for install within a week or so of the promised schedule. They were no pressure when giving the estimate. Almost so laid back that I initially thought they didn't need the business since it was a relatively small job! However, it is just their approach which was good. The installers showed up EXACTLY on time. Very polite, clean cut group of men who worked quickly and efficiently. Installed in 3.5 hours! They left the house cleaner than when they came. Seriously :) Windows look wonderful and I would highly recommend the company.

After doing a ton of research and interviewing 3 companies, I chose Skyline to do the windows for 2…read moreof my rental houses. I actually talked to 10 people in my area who used Skyline. All were happy. Skyline gave me a list of many people who had their windows and agreed to be references! They stood out because their interview was low key, low pressure and full of useful information. One house got the Okna 500 series and a couple of years later, I chose the Okna 800 series. It is now 5 years later and both houses are problem free. It is now time for me to change out my old wood windows and I am again using Skyline. Why? Because Jared, the owner, is helpful and knowledgeable and I can count on him to be sure my experience will be headache free. They are a pleasure to work with, start to finish, and I cannot recommend him highly enough!

I called to have my skylights replaced and my roof inspected. They came out and provided me…read moreoptions from repairs to full roof replacement based on my issues. Nathan clearly broke out the numbers and provided an honest and fair assessment of what each option would offer. The work was completed in two days by a very seasoned and professional crew and its never looked better. We will absolutely call them again when we go to replace our front windows next (yes, they do windows too)

Why wouldn't you trust a local company who grew a business on referrals? That was 20 years ago…read more My neighbor used NRR after the hail storm last August. I loved what I saw. The team was courteous, neat and appreciated the case of Corona. It was March - not even hot yet! They even spray painted the air vent pipes black! Anxious to see how the new Ridge Vent works this summer. My 1966-built rancher has always been hot. My skylights were installed 18 years ago, and they've held up so I did not take NRR up on their suggestion to replace them. I did however upgrade the Shingles to the Certainteed Landmark Pro - and glad I did. I can tell the difference. I spoke with the rep for Certainteed and she advised that NRR is ranked a top installer. // I did entertain Absolute Roofing; their "area manager" contacted me after I signed a form requesting a bid. My insurance company said they wanted $24K to replace roof. NRR did a great job for less than 50%. AR threatened me with lawsuit. Good thing I signed their contract: "Permission to contact USAA denied". Hope this helps!

There are some people and companies that you just feel good about dealing with. George Yesbeck and…read morehis crews are great to work with, the craftsmanship is top notch, anything they need to fix they fix right away. Also, each day they finished the days work, they picked up the trash and materials. We hired them just over 6 months ago and when they finally got the materials in for our project they were here within a day of the materials being delivered. When the work was about to begin, I asked George if the crew would be able to install two windows I bought in part of our attic that was unfinished but open studs so an easy install and he said not a problem and did not charge for it even though it wasn't in the agreed scope of work. And despite this, George is a wonderful man, and I would hire him and his company again without any concerns or hesitation. We couldn't be more satisfied with them.

Where to start. First off I had them do aluminum trim and vinyl siding on my house. Had a lot of…read moreoptions and colors so you don't feel restricted to only a few items. They also went above in my opinion with taking the time to get all the little things you don't think about like dryer vents and ect.The guy I dealt with ( Mike ) was on point with everything he said would be done. They replaced some rotten spots and sent me pictures to prove it was done before the covered the area with new siding. Now the important part. Price. Well I wasted my time, Mikes time and the people of 5 other estimates. They came in well below other Richmond / tri city area businesses. Not sure why they are so high or he. Is so low but when you save over a grand and the work was done great and on schedule with what I was quoted. Who cares. Saved money and looks better then what I expected.

Quality work that was quickly completed in Richmond, VA. We love our new roof, it looks great. Mike…read morewas great from start to finish. He didn't stay in our home for hours pitching us, the quote was hassle-free. Thanks Professional Home Services!!!

My garage door stopped working in early July 2024. I was already an existing A1 Door customer, so…read morethey were my first choice. I booked an appointment online and awaited my service date. My technician arrived right on time and his name was Ethan Chenault. Ethan was first class all the way. He performed a 29-point inspection of my entire garage door system and shared with me in great detail all the components and their function. Ethan then worked up a quote and I agreed on the spot to have the work performed that same day. I ended up getting an all-new motor, brackets, springs, keypads, rollers, etc. When I tell you I could not be happier it's the God's honest truth. In a post COVID world having a TRUE PROFESSIONAL in 2024 is like a breath of fresh air. A1 Door charges a high premium and in my opinion it's worth every penny. The icing on the cake was when my wife came home and was more fascinated by the new door than I was. She found it remarkable that the same door and rail system could magically become so QUIET. We both kept saying to one another "Can you believe this is the same door?" My old LiftMaster was from 1999 and had a great life. My new garage door is the quintessential leap into the 21st century. My new LiftMaster has a camera, an app for my phone, and external keypad entry. I get notifications when the door is open and closed and I can view activity in the garage in real time. Lastly, I have great peace of mind knowing the parts and labor have a full warranty. A1 Door Company is appropriately named. My experience was A1 all the way.

Removed old, bent door. Installed new door which turned out to have marvelous WiFi control! Such a…read morehelp. I can see if the door is open or closed from my iPhone. Amazing.

I got my windows installed in 2021 and I loved them. But then I had an issue. The seal failed in…read morea picture window and so I started the warranty process in July of 2025. It took several months before they finally approved the window replacement. LEI sent the new window to their warehouse in September 2025 and told me to pick it up. I have no idea how to install a picture window so I called Mohamed Mustafa, my original sales rep, and he assured me that his team would pick up the window and come out and install it for me (for around $250-$300 since labor is not included in the warranty). I have called Mohamed nearly every week ever since. Many times he doesn't answer but when he does answer he always assures me that he is on it, that he is about to have a meeting with his team and will call me back to schedule - he never calls me back. I have not been able to get him on the phone since just before Thanksgiving. It is now January 8, 2026 and I still don't have an install date and at my wits end. Getting a replacement window when there is a product failure should not be this difficult or time consuming. If/when they resolve it, I will update this review. In the meantime, I would NOT recommend you do business with this company.

By far the absolute worst experience I've ever had with any company. After I signed the contract,…read moreis took 16 weeks to have the windows installed. Halfway through the project, the company backed out of replacing 4 of the windows I had ordered for my sunroom and the windows in my sunroom that were replaced leaked water immediately the day after they were installed. And they still leak to this day because LEI refuses to take any responsibility. The customer service was terrible because I was constantly calling them for months to try to get answers and get help, and they would always say "I'll give you a call back on that" and I would never hear from them unless I called back over and over. After 4 months of calling, they decided they were not responsible- leaving me to pay full price for windows that leak every single time it rains and water damage in inside my home. Please consider using other companies other than LEI Home Enhancements

i purchased patio doors from Pella in 2017. In 2021 my door would not close properly. The door was…read morecoming apart at the bottom. The person who came out to look at it said all three doors (2 fixed, 1 operational) had to be replaced. The doors were covered under warranty so I only had to pay for installation (approximately $800) The said it would take about 6 weeks for the new doors to come in. Fast forward 5 months and the doors are finally in. The day before they were to be installed, Pella called and said someone quit and they wouldn't be able to install for 2 more months before they could install them. I told them that was not acceptable because I was putting the house on the market. The service manager was rude and started yelling. I kept calling until I got someone in a different department who got me an installation date two weeks later. When the installers came, they only had the one operational door. I told them what the other person said and they said he was wrong. They took everything apart, door, trim etc and got the frame lined up. They went to get the new door from the truck and it's the wrong door. I told them that I could not wait for a new door because I was selling. They did fix the shutting issue. I called numerous times from October until February about a refund. I was either told they would speak to management and get back to me or if I left a voicemail I would not get a call back. Finally in February I called corporate because I was having no luck with this branch. They said they would have a manager call me. We'll of course, no call so I called the 800 # and they said my account showed a refund was in process. the person wanted to speak to her manager and call me back. When I got a call back they said we have your installation scheduled for April 24. I told them that can't happen because I don't own the house anymore. I just want a refund, the service manager (the same one that was so rude before) told me I would not be getting a refund. She said they have had the door and they were calling me but I never responded. I told them this was not true. She said oh we had the wrong number in the system. I said that's funny because you called me the day before my original installation to cancel. i have asked to speak to this person's manager but they will not return my phone calls. UPDATE: After posting this review and filling a complaint with the Better Business Bureau, I received my refund. I spoke with the General Manager who was very nice. Unfortunately, his employee (or previous employee) never passed along my request to speak with him. After listening to my whole story he refunded my money within a week. I can now honestly say I would recommend this company.

Contracted 2 doors May 5 - one slider ($8k) and one entrance door (3K) at garage for $11,000 and…read morechange. Decided to go with Pella instead of some cheaper replacement doors at some big box store, assuming I would receive superior quality product and installation. (I also got a quote from builder, that I decided against, after estimate request turned into a high-pressure sales pitch. I also contemplated getting a quote for a much less expensive door from a big box store, and install it myself, for the garage entrance door since it is almost never used but decided I did not want another "crappy" contractor-grade door. And, I did not feel like installing another door in my lifetime!) June 11 Slider came with incorrect latch/lock receiver so cannot latch or lock the door at jamb. Plastic trim is loose and won't stay in place. I was told replacement and correct parts ordered same day and should arrive in 2 weeks or so and be installed in return trip. OK, can live with that: see update below). Entrance door was installed June 11with large scratch that was "touched up" during installation but I was not told about scratch or "repair" during the installation and given the opportunity to refuse the product. For 3K I should have been told about this and not discover it after the installation. For 3K the product should be flawless and not have a compromised finish. I called salesman and messaged him pictures and he agreed door needs to be replaced. He advised that he will forward pix to others at Pella and they will contact me. I have since called him and he advised that it's being "reviewed". I still have no word a week later. I expected much better from Pella. Update: Just been told no parts were ordered for the slider after all and no action has been taken on the garage entrance door. Very dissapointed. Will update again. Update. Received confirmation that parts ordered, replacement door ordered and tentative reinstall date scheduled. Internal communication at Pella is poor and the source of the problems. Product quality remains impressive. UPDATE July 11: Garage entrance door replaced with new. But also scratched in shipping. But better than original. Installer and I decided to accept and he suggested I ask for discount. Installer pointed out original installation missing screws at hinges. Replacement latch and strike for slider door does not fit door, again. New plastic trim as before; pops out. So, no progress. I am supposed to receive call for arranging yet another meeting "in a week or so" on site with Pella manager and installation coordinator to remedy. Per telcon today if the have to replace slider I will be requesting 100% refund for slider and will replace with another manufacturer. Update Aug 10: Well, took another month and 4 more visits from various folks trying to identify what part was needed, but they finally managed to install the correct part, so the slider now latches and locks. Been back and forth about setting up the final payment; the Pella folks seem to still not communicate internally to one another, so I have to pass info along from each person that calls or texts me asking me for the same info and/or ask them if they want me to fill out the same form repeatedly. Other than the frustrating and even comical interactions with Pella staff, the doors are both installed, functioning and are a huge improvement to what they replaced. Pellay offered a 3% credit for all the "inconvenience". I asked for 5% and they immediately agreed. So I'm happy about that too. I'm adding a star. Adding some pics, too.

I noticed a crack in my windshield yesterday and reached out to Ace Glass since another company…read morecouldn't help me for over a week. I talked to Amber, and she was very courteous on the phone. Due to the cost of the replacement and recalibration I wanted to make an insurance claim. After getting my information, she set up a conference call between me, her and the Allstate Glass representative. Super easy. Ace Glass was able to come today (1 day later) to my office and install a new windshield. I am so happy they could fix my problem so quickly. I'll update this review should I have any issues.

Called ACE for windshield replacement on a Lexus SC model about 2 weeks ago. A woman took all the…read moreinfo, VIN, etc etc. said she would get back to me by end of day. Didn't happen called back on Wednesday of this week and talked to Tony who again said he would look into the matter and look for either OEM or an alternate glass. No OEM made and could not locate replacement product but made no attempt to let me know by a return call. This organization is run by incompetent give -a-shit employees. Can't understand their customer ratings. Terrible service!!!