They are top of line service. They came with 2 groups of installers to clean and recaulk my…read morewindows. It took them all of 2 hours. They cleaned up and left no mess. Extremely professional and courteous.

Excellent products and professional services from start to finish by Window Depot's Sr Project…read moreConsultant Phil and Installation Leads: Johnny, John Brown, Jared and their teams!!! Highly recommend Window Depot, Richmond, VA who replaced our front doors (solid/storm), side panels and windows. Our first encounter was with Phil who did not pressure us however, his story of Window Depot being owned and operated by Frank & Laura Amory let us know that they are not the typical window replacement company. All employees are invested in the company from sales to installation and their motto, "We Create Happy Customers" are exactly what they have done for us. Phil's professionalism, trustworthiness and knowledge of services and products helped with our decision to purchase the Previa products (well-made and priced). One of our greatest concerns was having to work with subcontractors for the installation however, Phil assured us that all work would be done by employees of Window Depot. We are extremely pleased with the proficiency, expertise, and workmanship of the Installation Teams. They showed up on time and each person was very polite, respectful of our property, laid drop cloths, worked together as a well-oiled machine and cleaned up after each day's work. THANK YOU FOR DOING AN EXCEPTIONAL JOB!!!

Our house was built in 1939. We had 6 windows replaced for $9000. They were tiny, poorly installed…read moreand downright disappointing. The installers didn't speak English, damaged our yard with their truck and left pieces of wood and plastic in our yard. They left white marks on my freshly installed wood floors I did myself. It was caulk they stepped in and tracked through the house. It was gunked on steps in basement and walls. I called and sent pictures of their destruction but Richmond Windows didn't care and no one returned our calls. I tell everyone who stops by our store about them and show them pictures. Waste of time and money. Avoid if you don't want to fix yourself. Our warranty has been broken as they refused to repair the caulk that has started to come away from windows. Not happy. They're a company to avoid.

I am reviewing Renewal by Andersen Richmond. I paid $12K for a replacement set of patio doors and…read moreexpected doors with no quality issues at that price. The sale and financing portions were very well done. Installation was also pretty easy after a lengthy production time. Problem came when I noticed a large area of small dust like debris that looked like a spider web inside one of the windows when the morning sun came thru. I called customer service and they took pictures. I received a call saying my replacement "doors" were on order. When install happened, only one door was installed - not the one I had complained about. Further discussion resulted in more technician picture taking, but there was never anyone who could arrive early morning to capture the "dust" in the morning light. However, door that was replaced has an interior (between the glass) mark and they are denying it was there when installed. Not sure how I can be responsible for a between the glass defect. Renewal advertises that they provide the single point (install, manufacture) responsibility, but I feel that is actually a negative if hiding behind their own product. I have not found them to stand by their product quality. I found their various departments just put up the same walls as separate companies without the incentive of satisfying a customer that a supplier normally has. I've requested that my complaint be acknowledged by the manager, but they will not provide any names or phone numbers of supervisors or quality personnel who are making these determinations. I had planned to follow up with replacement windows, but I don't feel the "quality" or customer service is anywhere near the extra price. I've even gone to pointing out the flaws in the doors to anyone that comes into my home so they don't fall victim

What an amazing experience I had dealing with Tabitha from Ace Glass. My daughter, a VCU student,…read morehad her car vandalized on Thursday (along with several others) in the parking garage near her apartment. My first call to a National company resulted in being quoted a repair time of next Tuesday. I decided to see if I could get this repair sooner so I contacted Ace. They came out that afternoon!Unfortunately one piece of glass was incorrect so they temporarily patched broken window and return on Friday to complete the repair. Ace even facilitated running cost thru my insurance company. Ace made a terrible situation bearable. Thank you for your professionalism and service.

I noticed a crack in my windshield yesterday and reached out to Ace Glass since another company…read morecouldn't help me for over a week. I talked to Amber, and she was very courteous on the phone. Due to the cost of the replacement and recalibration I wanted to make an insurance claim. After getting my information, she set up a conference call between me, her and the Allstate Glass representative. Super easy. Ace Glass was able to come today (1 day later) to my office and install a new windshield. I am so happy they could fix my problem so quickly. I'll update this review should I have any issues.

Got estimate for new roof. Representative was very good and responded with frequent texts and…read morefollowup. In the end I did not choose them but definitely had a hard decision. Very much appreciated all the follow up

Great experience with this business. We called after a giant tree fell on the house, and lucky for…read moreus it only punched a small hole in our roof. Hooray for old brick home invincibility! Chris came out to take a look, the quote was reasonable for the area and damage. Iris made sure to get a team out the next day due to a rain storm in the forecast. I thought I was going to need to climb on the roof and tarp it myself somehow, but nope! The crew arrived on time, and accomplished the fix without any issues or surprises. Professional, clean and fast. All said, I know who we'll be using when we get our roof replaced next year.

Sliding installed Oct 25, when completed there are some repaired not are needed , they placed…read moreoutdoor camera in wrong place and this created holes in sliding , I had to call adt to come reposition the camera and put wires under sliding. Cost me over $90 to do these they told me that they would cover not seen any funds. Also needed a board on deck that they pulled up ,needs to be resized and nail downed, also some sliding j channels needed to be replaced because they are to short, I called project manager about these issues, first call he told me that he would get someone out to do the repairs, took two weeks to get someone , when they finally came out, only did shorten the board to fit, but told me that he did not have screws to repair. Would come out next day, did not show up. Still have not seen anyone made another call to project manger, but it has been week no call back to get these issues resolved. Just be careful with this company. Product is great but getting problem resolved is a task. Still waiting J carneal

We had a appointment today , April 14 ... they did not show ... no call not nothing ... after…read morereading these reviews , I feel. Speared a lot of grief down the road ! Thanks for NOT showing up !

Quality work that was quickly completed in Richmond, VA. We love our new roof, it looks great. Mike…read morewas great from start to finish. He didn't stay in our home for hours pitching us, the quote was hassle-free. Thanks Professional Home Services!!!

I was interested in siding for my home and selected PHS because of their good reviews.Met and…read moretalked to Mike @house...I was initially impressed by Mike,s attention to details on my home that could be improved.He talked about the lower part of siding(bottom edging)as we walked around house,and that it was at different levels.This he said his crew could streamline and make look better by making it one level -- wow I thought.Then we approached the front porch and he suggested an improvement there as well.The improvement was to the railing...on the original build the hand rail was attached the the siding - he would remove the attachment from siding and install a post to attach hand rail to so it would no longer be attached to the future brand new siding--Wow great idea I thought.This and a few other ideas that were brought up by Mike I agreed to purchase siding from PHS.After purchase things quickly took nose dive for worse.I will list : Came home from work to find my new architectural shingle roof being used as work surface for the irresponsible crew i.e. broken tabs on ground,torn tabs,bent tabs.Crew was not aware that you could use a stand off attachment on ladder to prevent damage to roof.Another visit my wall board underlayment was turned into swiss cheese from the crew removing siding and hammering the old 2 -1/2 nails bending over (missing nail every other strike) into my once undamaged wall board.The sales talk about about streamlining the lower edging of siding was forgotten(just sales talk),and on rear of home made worse than original build where I have a bump out addition for utility rm.The hand rail that he said would not be anchored to new siding!!...go figure the crew drove screws into the new siding and attached porch railing and pickets to siding and also split the 4x4 porch support post that holds the weight of porch structure.The crew cut out for a gable vent on end of bump out section of home(thats not even living space) for gable vent install when there was no gable vent to be installed there! Then rigged (bubble gummed)the gable vent in wall : there was no twin studs installed to provide anchoring point for vent.The electrical outlet boxes and security lamps on exterior of home they removed and through away all the original machine screws so used non zinc coated interior drywall screws and stripped out the machine screw threaded exterior outlet boxes.Even the front door bell switch was reinstalled with drywall screws!! Not the brass exterior screws.In closing in PHS attempt to make things right : only 1 wall board was repaired on my swiss cheese house. The roof which Mike said he would replace shingles that were broke - wait for it... - bubble gum : a worker cut pieces of some old shingles (from previous roof job)to size and shape of breaks and glued in place with latex white caulk. D Edwards

We had a new roof put on our home. They came and gave us an estimate quickly and the price could…read morenot be beat. On the day of install the team was very nice and worked hard. It took them three days to do our roof. It is a large challenging roof. Giving five stars because of the finished job, however they did not protect our yard and we had a huge mess the first day that was not picked up until the next morning. I believe it's because they were short one person the first day. Otherwise a great job and fair priced.

From the owner: We offer quality work at affordable prices and over 25 years of experience. We are family owned and…read moreoperated. We take great pride in make sure all of you request are exceeded.

I was searching all over for someone to build a custom pergola and BNW was the only company to…read morerespond and take on the project. The build was quick and high quality. Everyone I dealt with was courteous and professional. Highly recommended.

Only received an estimate but in retrospect he tried to make friends with me then he told me about…read more3 other things that were wrong with my house then he gave me his F off price.

We had Skyline install eight Okna 500 series double paned windows on our sun room. They were…read morepunctual for the estimate, measuring, and installation. Plus, they correspond electronically which I love - sorry, I just don't like to talk to people :) We signed the contract in October with a 14-16 week installation schedule due to COVID. They contacted us within that time frame and we were scheduled for install within a week or so of the promised schedule. They were no pressure when giving the estimate. Almost so laid back that I initially thought they didn't need the business since it was a relatively small job! However, it is just their approach which was good. The installers showed up EXACTLY on time. Very polite, clean cut group of men who worked quickly and efficiently. Installed in 3.5 hours! They left the house cleaner than when they came. Seriously :) Windows look wonderful and I would highly recommend the company.

After doing a ton of research and interviewing 3 companies, I chose Skyline to do the windows for 2…read moreof my rental houses. I actually talked to 10 people in my area who used Skyline. All were happy. Skyline gave me a list of many people who had their windows and agreed to be references! They stood out because their interview was low key, low pressure and full of useful information. One house got the Okna 500 series and a couple of years later, I chose the Okna 800 series. It is now 5 years later and both houses are problem free. It is now time for me to change out my old wood windows and I am again using Skyline. Why? Because Jared, the owner, is helpful and knowledgeable and I can count on him to be sure my experience will be headache free. They are a pleasure to work with, start to finish, and I cannot recommend him highly enough!