I noticed a crack in my windshield yesterday and reached out to Ace Glass since another company…read morecouldn't help me for over a week. I talked to Amber, and she was very courteous on the phone. Due to the cost of the replacement and recalibration I wanted to make an insurance claim. After getting my information, she set up a conference call between me, her and the Allstate Glass representative. Super easy. Ace Glass was able to come today (1 day later) to my office and install a new windshield. I am so happy they could fix my problem so quickly. I'll update this review should I have any issues.

Called ACE for windshield replacement on a Lexus SC model about 2 weeks ago. A woman took all the…read moreinfo, VIN, etc etc. said she would get back to me by end of day. Didn't happen called back on Wednesday of this week and talked to Tony who again said he would look into the matter and look for either OEM or an alternate glass. No OEM made and could not locate replacement product but made no attempt to let me know by a return call. This organization is run by incompetent give -a-shit employees. Can't understand their customer ratings. Terrible service!!!

We have a 1966 home with 19 windows and a front door that have needed replacement for years, but we…read moredidn't think we could afford it. About 5 yrs ago we got into, then quickly out of a contract with a co that used the hard sell tactic. So at this point we were wary of dealing with home improvement companies for fear of another pressure sale experience. Encountered Renewal by Andersen by happenstance when we were at our local Plesant's buying wood stain. We decided we had nothing to lose, so we made an appointment to meet with one of their representatives. Tony, our design consultant, arrived on time, and was so laid back and easy to deal with. Our Boxer liked him, which was also a good sign. Tony really knew his product and the industry. He took his time with us, listening to our needs and educating us along the way as we drafted our window plan. We were able to get financing at a super low interest rate of 2.9%. The measure tech team were awesome. They were meticulous - measuring each window twice to ensure a perfect custom fit. These weren't one size fits all windows that come from a warehouse to be installed the next week, so we were totally ok with waiting 2 months for the windows to be custom made for our house. The install team, lead by Daniel, were clearly seasoned, experienced professionals. They got the job done right and kept a clean work site. They skillfully dealt with the challenges our old house gave them, such as a bit of wood rot and a quirky old front door opening, at no extra charge to us. The finished product was amazing! Our old house got the facelift it so badly needed. I hate to even cover the windows with shades or curtains. They're too pretty! Haha! We can't wait to reap the energy savings benefits, either. When we're ready, we definitely plan to reach out to Renewal by Andersen installed by Richmond Window Corp. for our remaining 3 exterior doors.

On the surface Andersen manufacturers a better than average product, however, the prices they…read morecharge are outrageous and the "quality" they claim is is unsurpassed. Not so. This company are nothing more than what is termed high binders in the home improvement business. Basically thieves with a license to steal. Buyers shop the products that are on the market and I'm certain you can do better than Andersen

They are top of line service. They came with 2 groups of installers to clean and recaulk my…read morewindows. It took them all of 2 hours. They cleaned up and left no mess. Extremely professional and courteous.

Excellent products and professional services from start to finish by Window Depot's Sr Project…read moreConsultant Phil and Installation Leads: Johnny, John Brown, Jared and their teams!!! Highly recommend Window Depot, Richmond, VA who replaced our front doors (solid/storm), side panels and windows. Our first encounter was with Phil who did not pressure us however, his story of Window Depot being owned and operated by Frank & Laura Amory let us know that they are not the typical window replacement company. All employees are invested in the company from sales to installation and their motto, "We Create Happy Customers" are exactly what they have done for us. Phil's professionalism, trustworthiness and knowledge of services and products helped with our decision to purchase the Previa products (well-made and priced). One of our greatest concerns was having to work with subcontractors for the installation however, Phil assured us that all work would be done by employees of Window Depot. We are extremely pleased with the proficiency, expertise, and workmanship of the Installation Teams. They showed up on time and each person was very polite, respectful of our property, laid drop cloths, worked together as a well-oiled machine and cleaned up after each day's work. THANK YOU FOR DOING AN EXCEPTIONAL JOB!!!

I called to have my skylights replaced and my roof inspected. They came out and provided me…read moreoptions from repairs to full roof replacement based on my issues. Nathan clearly broke out the numbers and provided an honest and fair assessment of what each option would offer. The work was completed in two days by a very seasoned and professional crew and its never looked better. We will absolutely call them again when we go to replace our front windows next (yes, they do windows too)

Why wouldn't you trust a local company who grew a business on referrals? That was 20 years ago…read more My neighbor used NRR after the hail storm last August. I loved what I saw. The team was courteous, neat and appreciated the case of Corona. It was March - not even hot yet! They even spray painted the air vent pipes black! Anxious to see how the new Ridge Vent works this summer. My 1966-built rancher has always been hot. My skylights were installed 18 years ago, and they've held up so I did not take NRR up on their suggestion to replace them. I did however upgrade the Shingles to the Certainteed Landmark Pro - and glad I did. I can tell the difference. I spoke with the rep for Certainteed and she advised that NRR is ranked a top installer. // I did entertain Absolute Roofing; their "area manager" contacted me after I signed a form requesting a bid. My insurance company said they wanted $24K to replace roof. NRR did a great job for less than 50%. AR threatened me with lawsuit. Good thing I signed their contract: "Permission to contact USAA denied". Hope this helps!

I had replacement windows installed about 6 years ago and recently had seals in two of the windows…read morego bad. It took awhile to get the windows ordered, but Window World live up to their warranty and replaced them both. I am a very satisfied customer!

Abysmal and unacceptable experience! I bought a new front door less than a year ago from Window…read moreWorld, and the door immediately had a problem. It was reordered, but the company left me completely in the dark. Once the replacement slab arrived, it was installed. In the last three months, the paint has chipped, white streaks forms, the door hardware is broken, and the sweep is coming off the door. I sent e-mail, and I called at least twice. My calls were sent to a voice mail with no name. I never got a response. Now that I am trying to resolve the matter, again, I am told e-mail is too complicated for Window World and they don't know where my voice messages went. They want it sent via text. To top the cake, I got a call Friday when I was in a meeting at work. I told them it was not a good time. I got a very snarky text message from Window World this morning which was completely out of line, after I told them a new problem had arisen with the door hardware. When I finally got someone on the phone, he refused to tell me who sent the message. He also informed me that they had several problems in the company, including all of their installers who have quit. I was also asked for my address which, as a repeat customer, they should have on file! He told me that he (not a service / repair technician) could come out today to "see" if he could fix the sweep. I said no. He said he could come Monday, and I said I could not just stay home from work. When I provided two alternate dates, I was told they'd have to get back to me on a time. So, it appears as though I will have someone coming who may or may not be able to fix just the door sweep. Never mind the rest! I will never use or recommend Window World again. I wouldn't put their products on so much as a dog house.

There are some people and companies that you just feel good about dealing with. George Yesbeck and…read morehis crews are great to work with, the craftsmanship is top notch, anything they need to fix they fix right away. Also, each day they finished the days work, they picked up the trash and materials. We hired them just over 6 months ago and when they finally got the materials in for our project they were here within a day of the materials being delivered. When the work was about to begin, I asked George if the crew would be able to install two windows I bought in part of our attic that was unfinished but open studs so an easy install and he said not a problem and did not charge for it even though it wasn't in the agreed scope of work. And despite this, George is a wonderful man, and I would hire him and his company again without any concerns or hesitation. We couldn't be more satisfied with them.