We definitely recommend TriState Auto Champs. It was our first time using a car concierge and were…read morevery skeptical, all the way until we had the keys to the car. Andrew worked with us every step of the way and walked us through the process. Prior to contacting Andrew we went to 3 dealerships with different prices. Andrew and his team were able to beat all of that and save us the time and hassle of dealing with the salesmen. We're definitely going to use them in the future! Thanks again.

Something happened to this small business. There hasn't been a positive review in years. I used…read morethem twice and worked directly with the founder; while their "bedside-manner" isn't exactly warm and welcoming, after pressing them hard they were able to put me in the car I wanted. Not this year. They failed miserably to get the car I wanted on special promotion in the auto manufactures website. There were over 40 cars within a 50 mile radius and they wanted me to pay more for a car from 'their dealer' they didn't have in stock. They wasted my time and the promotion ended while they took a holiday. They didn't value my business or my loyalty. Whatever they are now up to, who they are loyal to, wasn't this customer.

Being from Litchfield county, we weren't familiar with Ingersoll. My husband had been on the…read moresearch for a lightly used truck. After several online searches he found numerous trucks that fit his requirements at Ingersoll. Once we arrived, we were amazed at their selection, 15 acres of new & used vehicles. Lisa P was assigned to us as our sales associate & she was very professional, knowledgeable and easy to work with. Their prices are extremely competitive and offer great value. The entire buying process was pleasant. We will definitely return when it's time to buy another vehicle & we've already recommended Ingersoll to friends & family.

Trying to reach or talk to anybody about the warranty I bought on my pre owned vehicle from them…read morehas been a disaster. Does anybody answer the phone at this place? I've called them 6 times. 5 different days. Nobody can help me

We like to stop by here on the weekends some times and look at some of the nice used cars they…read moreoffer. When we saw online that they had a used Audi A3 diesel, my husband was excited because he's always liked those. We checked it out on a Sunday when the dealership was closed and could see it was very nice. Based on the Carfax report, it had also been well maintained. He contacted the dealer the next week and we made an appointment to test drive the car. Our sales rep was very nice and low pressure. We drove the car and liked it but had a set price in mind that they couldn't quite meet at the time, so we parted as friends and left it at that. A couple of days later, we got a call and they were able to get closer to our price and it seemed reasonable, so we went ahead and said "let's buy it". We were able to do most everything remotely, so we signed the purchase contract and sent the payment all via the internet. The only thing left to do was to pick up the car and sign the paperwork to get the registration/title paperwork done. It was fast and easy! I'm not sure how fast but I know that I didn't get to the train station in Brewster until 5:35 and then we drove to Danbury and signed the papers and were driving off in the car by 6:01, so that was pretty fast. Loved that there was no pressure for add-ons or being trapped in the room with some finance guy. Really a pleasant experience. The staff at the dealership was nice and they always have very interesting cars (I would have loved the BMW convertible but that was out of our price range!). We recommend Weeks Pre-Owned.

Oh dear, I needed a car. I was buying a car for the first time in over 10 years. I have not even…read moreowned a car in 8 years (living in Manhattan). I was shopping for a certified pre-owned Audi Q5. I had called around dealers, used the usual car search sites, and also went into some showrooms. Once I started getting offer sheets and started negotiating, there always seemed to be something not quite right. I felt like something was missing and I was not getting a good deal. Enter Weeks pre-owned and everything changed. I worked with Derek who had exactly what I was looking for in stock. He was a very upbeat and positive guy. I found his honesty and candor refreshing as well. He worked with me and around my schedule (coming up from NYC) and helped me navigate the process. He was honest and transparent and I always felt I was getting a fair deal. He even went through the inspection and repair paperwork to show me what was done on the car to certify it as pre-owned to help put me at ease! The price was great and the guys at Weeks didn't pad the deal with unnecessary "dealer fees". Instead, it was, here is the price, and here are the required doc, title and license fees. Done. They also worked hard to get me a good deal on financing. I left feeling very satisfied with my decision as well as the whole buying experience. I highly recommend checking out Weeks if you are looking for a pre-owned VW or Audi.

Great service. Al - my service agent is very helpful. My 2015 A4 is in top condition because of…read moretheir service department (and my own attention.)

I've tried to give Audi Danbury multiple chances, but at this point I'm beyond frustrated with the…read moreoverall experience. After purchasing my car through their associated preowned dealership (which was a fiasco in itself), I was given a complimentary oil change. That seemed like a nice gesture--until I found out future oil changes would cost around $400. On top of that, I showed up at 8:30 AM and waited nearly 3 hours for what is, frankly, a very routine service. I later had the same job done by a local German specialist for $150 in an hour. It didn't stop there. I was quoted an extremely high price for brakes as well, and ended up getting the work done elsewhere for about 60% of what Audi Danbury wanted to charge. At this point, it's hard not to feel like their pricing model is completely out of touch. The warranty experience has been just as frustrating. I've only used it once because of how difficult they make the process. I brought my car in for an intermittent issue with the rear dome light turning on and off. They diagnosed it as a faulty SOS control module and quoted $1,000. It took them an entire month to complete the repair--and that's after I had to delay my drop-off because they gave away the loaner vehicle they had already reserved for me. Fast forward a year later, and the problem still isn't fixed. I ended up putting a piece of vinyl over the light just so my passengers don't have to deal with it. On top of that, the front desk experience is consistently poor. The service advisors are often nowhere to be found, and when you do speak with someone, they rarely seem confident or knowledgeable about the questions being asked. Most recently, I reached out about calibrating my radar/ADAS system after installing lowering links on the factory air suspension. My local mechanic--who specializes in German cars--was upfront that his equipment couldn't handle it and didn't charge me but told me it was no more than a 2.5 hour job. Audi Danbury, on the other hand, quoted me $1,000 and claims it will take 3-4 hours. When I tried to discuss my past experiences and build some kind of working relationship, I was met with pushback about my modifications potentially voiding my warranty, warnings that the dealership is not mod-friendly, and no real effort to be helpful. I was told to book anyway and that the fix might not even solve the issue--meaning more costs could follow. I agreed to move forward and asked for a confirmation and written quote via email. I never heard back. Overall, this dealership feels disorganized, overpriced, and uninterested in building long-term customer relationships--especially if you're even slightly outside of a completely stock setup. It comes across as a business model catered toward a luxury audience that would rather blindly hand over cash than take a closer look at the value they're actually getting. I wanted to work with them, but they've made it nearly impossible

I cannot say enough about my experience with Noah and his people. Service was great and…read morecommunication was excellent. They saved me a lot compared to what the dealership told me. Do yourself a favor and try them before a dealership. I am a happy client.

Noah and the team are great and they're one of a dwindling number of shops that really understand…read morevintage aircooled German engines. I wouldn't trust my 75 FI VW to anyone else in the area. Best of all, they really seem to love what they do. And it shows in the work 100%. Fair prices for a niche shop. Happy customer.

John is wonderful. He explained everything slowly so I could understand. John is very knowledgeable…read moreand patient. It is always an excellent experience when John helps me in service. He is excellent .

We had a very good sales experience, but the follow up has been frustrating. Our salesman, M,…read moresincerely seemed to care that our new (to us) used car, only has one set of keys. He promised, just before we drove away, that he would chase up the second set of keys. We are a family of 2 drivers, and the thought of having only one set of keys is scary. Misplacing the only set we have leaves us stranded. When we complained a few days later, they said they contacted the last owner of the key. We still have only one set of keys. There does not seem to be a consideration of the dealer creating a second key for us. This is not the service we expected from such a prominent dealership. Be forewarned.

Gary Helbing, Pre-Owned Sales Director, was stellar. My goal was to help an aged friend who…read morebought a used Impreza from the dealership 18 months ago. However, she can no longer drive and wanted Colonial to buy it back. Beyond doing so at a fair price, Gary handled all of the paperwork including de-registration, cancelling the license plates and providing proof of such to submit to Town Hall to get the car off the tax rolls, and correctly filling-out the title to show transfer of ownership so that all my friend needed to do was sign - and done. And on top of it all, he is a friendly, personable gentleman. I wish I could give him six stars. If Subaru is listening, find a way to bottle-up Gary and distribute him to all your other dealerships!

Brought car in for 9 o'clock appt, didn't get inspected till 11am. $17 "shop charge"? Would advice…read moreelsewhere

I have lost complete faith in this service center. Bought my car in for an oil change and they said…read moremy brakes were down to 3mm. Funny because I had my brakes checked in October of 2025 and the car was garaged all winter. Brought to another service station and they said brakes were fine and were actually at 10mm! This is why dealerships get such a bad rap. I will only take my car there for an oil change and that's because it's free!

I left Danbury Chrysler Jeep Dodge Ram Fiat extremely frustrated after what should have been a…read moresimple visit. I spent 58 minutes answering personal questions and providing information before I was told I couldn't even receive a trade-in estimate or test drive the vehicle I was interested in because I didn't have the registration or title for my current vehicle with me. That policy makes no sense. A customer should not need to bring their registration or title just to begin a conversation, receive a preliminary trade-in quote, or take a test drive. Those documents are necessary when you're actually ready to complete a transaction--not when you're simply shopping and evaluating your options. As a serious buyer, I expected the dealership to focus on helping me determine whether the vehicle was the right fit. Instead, the process felt more like qualifying me before they were willing to provide even basic information. After nearly an hour of my time, I left without a trade-in value, without driving the vehicle, and without any real progress. Buying a vehicle should be an enjoyable experience, not one that creates unnecessary barriers before you've even had the chance to see if you want the car. Unfortunately, this experience left me feeling like my time wasn't respected, and I'll be taking my business elsewhere. UPDATE from Danbury Chrysler Jeep Thank you for this. I spoke with our managers and it appears we communicated poorly here, for which I apologize. Unfortunately, in our industry, we receive daily alerts regarding new types of identity scams, so we need to ensure we document and confirm ownership of any potential trade vehicles. This means our policy is to copy the vehicle registration prior to an appraisal. I am sorry if this felt intrusive or distrustful, this was not our intention. I have shared your comments with out team and managers and we are discussing ways to better implement this policy in future to avoid this type of misunderstanding. Thank you for bringing this to our attention so we can make this improvement to our protocol. Sincerely. Susan

Sorry, I just don't have the time, right now, to go into too much detail about both of my mom's, &…read moremy own personal experiences... But, we both had an overall fantastic/5-STAR experience at the Danbury, CT location!! My mother happily purchased a Jetta VW, was very content with the customer service aspect of the sale, & would, without hesitation, recommend this company, & specifically, this location, to any & all: family, friends, acquaintances and strangers! Thank you and take care!

The service personnel are great! Yes, any dealer service is costly, but since the last time I had…read morewritten a review, there are additional hidden fees in their billing. When I came home, I reviewed my receipt and there was a $25.00 "Customer Pay Shop Charge for Repair Order" ... While it may not seem significant for a $1K bill for a 60K mile service and a battery installation. It seems tacky and what it this charge for?

Vin is as honest as the day is long. He employs top notch mechanics and runs an old school shop…read morewhere his relationship with his customers is paramount. I took my Subaru to him for years and now my son is doing the same. Vin actually told him to bring in his car for free oil changes once I had moved out of state.

My family has gone to this place before and used to rave to friends about service until this last…read moreexperience last year. First, my mom called in advance that the car needed to be checked out and confirmed that we could drop off keys and car before opening (done this multiple times with no issues). Turns out, the car was stolen from the lot and the manager (I don't have a name) refused to look at the security tapes, accusing my mom of never dropping off the car there in the first place. They knew to expect our vehicle as we call to make sure each time. We only found out after calling in the afternoon since we hadn't heard back in the usual time that our car was looked at, ready, etc. Once report was filed, police got to look at the footage. No apology for not believing my mom dropped off the car or just general acknowledgement that their customer's vehicle was stolen. Again, this was not our first time dropping off the car before opening so we knew we didn't leave the keys in the wrong place.