So, I made an appointment here at 11:00am. I got here at 11, and I was greeted and we went over the…read moreservices I requested. I needed an oil change, an inspection, and a new key fob. This shouldn't have taken a long time, so I planned for about an hour of my time. This ended up taking nearly 3 hours of my time. The price wasn't too bad for everything we got done, but the time could've been better. There was an understanding that they were short staffed, however when an appointment is made, there shouldn't be such a delay for simple services. The workers were extremely nice, however, and I would recommend them, just carve out a chunk of your day if you're going to wait. They also do not have a bathroom in the shop, so be aware of that too :)

My van was hesitating, bucking and an obvious loss of power to the point that it was unsafe to…read moredrive. Bill at auto clinic took it in and went through extensive diagnosis. After finding multiple errors through diagnostics they were able to repair the vehicle. They were thorough and through sophisticated scopes and graphs which from experience I believe other shops would not bother to attempt successfully got it done. Upon completion Bill explained in detail the process, failures and eventual success. This is a busy shop and one worth waiting for service. I am committed to this shop. They are pro's

Update: Rating changed from 1 to 3 only reason is bc I Spoke…read morewith gentleman named Mike. IfI'm dealt with him from the start no doubt this would be a rave 5 star rating!! Mike was not only very professional, but did what he said and had a driver gasper, at my home in 45 minutes who was also great!!! Unfortunately Iil Pete's needs many more mikes and Gasper's instead of the disgruntled unhelpful agents I had the unfortunate pleasure to deal with earlier. One which put me on hold indefinitely soo I hung up after 27 minutes. It was over 4.5 hrs and was supposed to be there in 90 minutes. 4.5 hrs and tow truck still had not arrived. Called contact center numerous times. Was told driver almost there, 20 minutes away etc... Contact center called again when another hour passed and driver hadn't shown up. Then they stated driver to be there in 30 minutes that was over 2.5 hrs ago. Still no one ever picked up vehicle. Very disappointed in lack of care or reliability.

I've had this app for years & this is my 1st review bc this company has my flabbers gasted, & NO,…read morethat's NOT a typo, but a testament to how ridiculously pissed off I am!! If I could give negative stars, I would!! The few positive reviews on here must be friends & family bc the overwhelming majority of reviews are negative...& with good reason - this "company" is trash...like foul, putrid waste plopped on a NYC sidewalk in the middle of a July afternoon with steam emitting from it!! So, my car suddenly gave out & I'm pulled over on a precarious mountain roadside. Arranged for towing services from my insurance company & they contracted these bozos (that was at 3:15pm & it's now past 7pm & still NO ONE has showed up! I've called several times & whoever answers just picks up & says, "SERVICE!"...how tf am I supposed to know if it's the correct #, if they don't identify themselves as a business when they answer?! Anyway, I explain the situation after waiting 2+ hours, & I'm just met with excuses ("Idk, I just clocked in") Then, false promises ("I'll look into it." "I'll have the driver call you.") Guess what? Neither happened after 1.5 hours more of waiting! Called back & he sounded annoyed, as if I *WANT* to keep calling or need a tow! ZERO apology, empathy, professionalism, or humanity!! It's now dark out, I'm alone in a mountainous, wooded area & STILL waiting for this mystery driver to show up! Lil Pete's really doesn't gaf about your time OR safety!! Don't ignore this & let it be a cautionary tale: STAY FAR TF AWAY FROM THESE INCOMPETENT, MISERABLE, & UNSCRUPULOUS A-HOLES!

Had James install 3M Architectural ceramic film on my western exposure overlooking the Catskills…read more Professional install and excellent results although I can no longer fry chicken in my living room ;)

great service and results five stars! i've been using them for 15 years and never had an issueread more

We had a wonderful experience working with Stephen as first time clients with Make and Model after…read morea friend referred us. He is very professional, had a great attention to detail, and made us feel at ease while looking for a car to purchase, helping us find a good deal while not pressuring us. I think the best review I could leave would be to copy and paste the text I sent Stephen the day after we received our vehicle at our home. -- Hi Stephen - thank you again for all of your expertise and services finding and leasing our new BMW! Is it normal for your customers to be kind of sad when the purchase is done and feel like they should invite you out to grab a beer or to the next neighborhood barbecue to say thank you? From reading your reviews on Yelp, I doubt we are the first. But we never felt like that after buying any of our prior cars. It's nice to have someone "on your side" in the car buying experience. Thank you!! -Ron, Raleigh NC

Spoke to Stephen about my situation, and he took time and great effort to walk me through a…read morescenario that would immediately alleviate my pressure points and set me up for success in 6 months to a year once my credit is fixed. I know I will be reaching out to them again once I am in a better position to buy. Highly recommend!

They are so friendly and smiley, while the final bill comes out twice what they first told you!!…read moreThere were no surprises for any extra work done. They just padded the bill. The real surprise was they damaged the hood which they fixed after I pointed it out, and they improperly tested the charging system in an obvious attempt to churn more work! Charging system was fine before and after their service.

I took my car to NCFC for an inspection of the power steering and side mirror. Upon receiving a…read morequote that didn't align with my expectations, I chose not to proceed with the service. However, during the initial phone conversation, I was not informed that there would be a labor charge regardless. This was only disclosed to me upon picking up my car, assuming the diagnostic service would be complimentary. The lack of transparency and professionalism in handling this situation was disappointing. I was charged for two hours of labor....

I was constantly having issues with my 2018 bmw and knew I wanted a change . Johan helped me trade…read morein my old car and get a fantastic deal on my new lease. First time leasing a car and it couldn't have been easier. Highly recommend!

10/10 recommend Jen S. from this company. She was professional, thorough and got the deals done…read morequick. It was cheaper and easier than going to a dealership (which I hate). Thank you!

Great dealership! Bought a car from here, and i couldn't be happier!…read more Thank you Gedalia, and your team!

Brookville Auto Group is a great dealership, with a fantastic team! Eli made my leasing process…read moresmooth & easy, the service he provided is literally unbeatable, he has gone out of his way to help me several times! I would definitely recommend this dealership, they really care about their customer service and quality!

Good communication and excellent simple process, and good value for cash with no-hassle. We…read moreexchanged texts and photos of the car, scheduled a pickup, and the tow truck driver handed me the check. I would use this service again.

I worked in the car business for years. Even with that knowledge, going to the dealership to…read morenegotiate a deal is a hassle. Crestwood solves all of that. I signed my paperwork in my kitchen. The car was delivered to my front door. Chris handled everything with a professional touch. The price was better than what I would have gotten if I used my best skills. But this is not about price. I saved a ton, sure. What I love is that I didn't have to go through that stress. Hours at the dealership, going back and forth. Who wants to waste that time? And then, after you get your price, you get sent into that 'other room' with the shady character who looks like he stole his mother's silverware. He tries to get you to buy stuff you'll never want or need. I always felt like I needed a shower after those encounters. Crestwood saves you from all that. Seriously, this was the best car buying experience I ever had. I worked with Chris on the phone (and drove him a little nuts probably) and got exactly what I wanted at a price that was better than I expected. Insurance? Handled. Registration? Done. All I needed was a pen. If you are still buying cars at the dealership, there are two things you need to know. First, bring plenty of hand sanitizer. Second, skip that and call Crestwood. No shower necessary.

The mechanic on duty "Darwin" was super knowledgeable and friendly. Made our repair smooth, easy…read moreand best of all Transparent. We will be back with our other cars. Just got a bit delayed. Shop is super clean and got us in super fast. Thanks see u soon.

I've been coming for years but when the old owner sold I was worried it wouldn't be as good, gladly…read moremy worries were unfounded and Gene the mechanic I liked stayed on and as always service was terrific and the work was done quickly and the job was done correctly. I'll be coming back!