My iMac died on me and took it to Mad Genius to see if they could bring it back to life and…read moreretrieve any files. Nate was professional, had great communication and was upfront with diagnoses, repairs and costs. Unfortunately, the hard drive was not salvageable, but Nate gave me additional options for possible retrieval. I did have them install a new SSD to replace the old disc drive. Everything worked fine with new SSD. I'd recommend Mad Genius and Nate for all Apple/Mac repairs as they are friendly, knowledgeable and specialize in Macs.

I recently got my screen replaced on my iPhone 15 due to a dead pixel at a place in Portland & not…read morelong after my toddler dropped my phone on concrete & it cracked. I decided to take it to Mad Genius this time because the last place used a non-OEM screen. Nate was awesome, explained everything he was doing, and had an Apple Certified screen & screen protector installed within an hour. Highly Recommend!

So.... Not sure what happened to this company. They used to be great. Then I was having problems…read morewith my computer they could not fix. They decided to re-install the operating system. I reminded them that I had program data on my C-drive that needed to be saved. But they did not make a backup and wiped out all the information I needed to have saved. The apology I received was "We are very sorry, but at least we learned something from this." And now - and this is important for everyone - since they gave me a new operating system, they made it so I cannot install anything without administrative permissions. As a CPA working with tax and accounting software that update often, this is ridiculous. Right now I have to update my accounting software. By the time I got my boss to drop what he's doing and come to my office to enter the admin password, the accounting software said I aborted the install. So do it all over again, but the accounting software is not very patient and now by the time it's ready to install the updates, my boss is back in his office and here we go again. I've been told that this is something ATS will do on all their clients' computers when they get new computers or setups. Beware CPA firms. You will be wasting two people's billable time just to be able to install required updates on your software if you use this company. Maybe they are all like this. Hopefully our firm will find another IT company soon! Because this is ridiculous.

I have a hotel and a few fine eating establishments as well as a bar and ATS has been servicing us…read morewith their TOPs program for years. I really hate when competitors write fake reviews such as the one-star review here. I want everyone to know these guys are great and are the most organized and proficient operation I have seen. Over the years we have face about every possible computer problem known to man and these guys had us back up and running about as fast as you can. I can't say it was instantaneous as we have had some bad self-induced computer problems but TOPs is an all you can eat program meaning we pay one price and they fix everything. They have lost money on us at times I am sure.

Terry is awesome. Very trust worthy and punctual. Great communication and only charges for real…read morework with real prices. Hard to find a service like his anymore

I definitely WOULD NOT recommend Terry for any computer repairs. He had my sons laptop for an hour…read moreand 20 minutes and texted me it was unfixable and charged me $150. Said he worked on it for over 2 hours, but definitely did not. Time stamps don't lie. He also has a car just for his business, but didn't offer to drop off or meet or anything, so I didn't have to drive an hour.

Fantastic local service. My 2017 MacBook Pro was in need of a new battery and he even had one in…read morestock. He able to get me an appointment within a few days and gave me excellent advice on how to utilize the new battery for the best outcome. Also saved me time and gas by not having to drive to Beaverton and wait in the Apple Store. Great customer service and friendly, would highly recommend!

Well, what a ride it has been. After my last post, Brant worked with me on some backup issues and…read morerecommended a hard drive. It turned out to be too small for my needs and I am stuck with the drive and still not fully backed up. We had worked together smoothly, I paid my bill within minutes, and when I emailed him to let him know that the problem was not resolved I was polite. He didn't answer the email or a follow up email, exactly the same as the last time we had problems. I mailed him a letter asking him to please let me know whether he was interested in working with me. No response whatsoever. I truly don't understand what this is all about, and I'm disappointed to lose his expertise. I'm done and will,have to start looking for someone else. What a shame.

JASON IS THE MAN!!!. Ive been on PC's since their inception, have had tons of techs over the…read moreyears, but Jason tops them all. He is very intensely concentrated on issues and works aggressively to resolve successfully. I will never use another tech. Besides, he's got a good heart, his focus is to resolve not about making big bucks.

Jason was very helpful getting 3 of my pc's brought back to life and usable. Really appreciated…read morehis honesty, promptness and concern for our needs. Price was reasonable and service was quick. Don't call anyone else!

Not impressed. Kept changing the time on us so we went with someone else. The other computer…read morerepair company with whom we worked was excelled.

We come here for all our phone computer issues. Always Friendly and they know their stuff. Helped…read morewith some water damage and recovering our photos recently.

They are awesome! We called and a nice guy named Romain helped us. He explained that my computer…read morealready have enough storage. I didn't know there was another drive with tons of storage. He was super helpful and patient. This save me from going out of my way to fix something that did not need fixing. Good fella! Keeper! I have them as my future IT.

whenever I have a problem with my cell phone or computer Hyperion is the place to go - for me,…read moreanyway. After being disappointed by Apple in Washington Square - not at all concerned nor kind - I and my husband tried Hyperion. They are Wonderful, kind, and really explained what was going on with my computer.