My experience with the medical providers was really great, however the billing was a disaster.
They repeatedly posted additional charges, after previously telling me that I had already paid in full for everything. E.g. $670 for 'other ophthalmic services', which no one could explain when I followed up asking about it.
One of the several phone calls I got from their billing office was incredibly rude and dismissive and confusing, including bringing up billing about a screening I had at a different Columbia Doctors department (completely unrelated to my eye). I felt like my privacy was violated, they were weirdly trying to shame me about my unrelated medical info, and instead of any apology for going back on their word (they had previously said I already paid in full), they were really rude and acting like I was the problem.
In total, I'll have paid almost $500 for one simple screening visit to the eye doctor. At several points, they were threatening I needed to pay even more, and at other points, they confirmed I had already paid in full, only to come back demanding more.
Overall, this was a really unsettling experience. If they lie to me about billing, what else are they lying about? It makes me not want to go to Columbia Doctors again, and fear getting medical treatment in general, because of what a stressful mess the billing is. read more