I was searching for a storage place and found this Stor N Lock. It is the most clean and well kept…read moreplace I have ever seen!! Tom and Betty are a very friendly management team. Good prices, great location. Highly recommend!! Susan F

I am making a change my review. They are amazing when you're moving, then they increase your…read morestorage almost monthly without notification. Then, when you can no longer afford it and move out, I was told I could leave everything... So I did so I got back this capital letter text message along with a very rude email from the manager who is very much too old for capital letters as am I. Which is why I'm keeping this professional do not use this storage facility unless you want to pay more every single month from what you agreed to initially... And be treated like a villain in their story when you exit and do exactly as instructed.

I'm very appreciative of Cindy noticing in my exhausted state, I forgot to close my unit…read more She closed it and locked up for me and let me know that I had and to check the unit. So grateful!

I would strongly encourage anyone considering renting from this company to look elsewhere…read more I have been paying for my storage unit every single month, on time, yet I have been denied access to my belongings for over seven months. Despite fully complying with my rental agreement, the company has failed to uphold its most basic obligation, allowing me access to the unit I pay for. When I first attempted to access my unit after renting it, I discovered that my personal lock had been removed and replaced with a combination padlock. There was no employee on-site to explain what happened. After leaving multiple voicemail messages over four days, someone finally returned my call and told me the original lock had been broken and replaced with a combination lock. However, despite repeated requests, I was never given the combination, leaving me completely locked out of my own property. Over the past seven months I have: Called the facility countless times. Left numerous voicemail messages. Sent multiple emails. Contacted customer service and upper management. Visited the facility in person more than ten times. The result? Nothing. No meaningful response. No solution. No access to my belongings. To make matters even worse, the company continued to accept my monthly payments while refusing to provide access to the unit. They also dramatically increased my monthly rent without notifying me. When I rented the unit, my monthly payment was $29.99. My most recent bill was $274.00, an increase of more than 800%. Charging customers hundreds of dollars while preventing them from accessing their own property is unacceptable. What has been even more disappointing is the complete lack of accountability from customer service or upper management. I reached out to corporate leadership and received no response whatsoever. It appears that once they have your money, customer service simply stops. I have never experienced customer service this poor. If you value access to your belongings, honest communication, or responsive management, do yourself a favor and choose another storage company. I cannot recommend this company to anyone.

Very helpfull And have had my stuff there for over 6 months…read more always there when we need help

This place is excellent. Second time I've rented a storage unit from this place. One of the perks…read moreis that they have a box truck you can use to move in and out. Additionally, the two employees who work there are the nicest people. I highly recommend this place.

Went in to find out some information. I just started my search. Drew was very helpful and went out…read moreof his way to ensure I had all the information I needed.

Great service - prompt, efficient, good value. Marie Ann and Paul were both very helpful.read more

Cindy and Paul are seriously so great property managers for this location! They are so responsive…read moreand they really work so hard for their customers, I just cancelled my storage unit due to not needing it anymore but if I need a storage unit I'll go with them again! They are so helpful and I really had a great experience with them.

i expected my goods to be safe. I expected concern over a break-in. i expected to reach a person if…read morean emergency presented itself. I did not expect the hallway to my unit to smell of marijuana; nor the sound and smell of a dog clearly living there. The lock was cut off my storage unit by would be robbers replacing it with their lock. Seems I got there just in time. Albeit the manager contacted me gave me a number for claims then in the same breath chastised me. once for being late 20 minutes, as everything was blocked off at the entrance and no one is available accept the computer generacted thing to call! My second offense was the night I was robbed!! I had to cut their lock put mine on.There was no concern zero. He could care less. He then denied me access to the gate FOR 4 DAYS! Like punishing a child (who pays a lot of rent)! I called the "regional manager" who didn't return my calls. No class no concern. Never would I use a public storage facility any where ever. I hope my goods are safe after this review.

Manager Matt is the best! Friendly and helpful, he even helped me with some trash I had no place…read morefor that I couldn't fit into my vehicle. We've been there for 4+ years with no worries, concerns, or problems. Clean and secure. All around terrific experience. Thanks, Team!

When I went to empty my storage units they had put locks on my units for no reason. I had to go to…read morethe office and the assistant manager Chum Lee assisted me. I hated to bother him because he was sitting comfortably in his little chair doing absolutely nothing but storing calories. All he said was Wow! And said the locks weren't suppose to be on my units. I have called this location on many occasions and never got in touch with anyone. No one ever answered the phone. I would highly recommend you do not use this company just because of the very poor customer service. Horrible service and the staff there sure don't want to help you. Do yourself a favor and use a different company.