We were going to store our camper here and at the last minute, ended up finding a different place…read moreand cancelled our reservation. Thankfully, they came through for us and refunded our entire deposit and rental fee! Was a nice surprise. However, We never did park our equipment here so do not know much about that side of the business.

If only I could give 0 stars. DO NOT GO HERE! I promise you, you will not be satisfied. Their…read morekeypad has not been working for almost 3 weeks. I have not been able to access our camper because I cannot get there during business hours when they are willing to come manually open the gate for me. So I will have to take a day off work to go claim my property and get the heck out of there. Eddie was extremely rude when discussing my problem and very unwilling to work with my situation. "You just expect me to sit there and wait for you to get there?" was his response to me. I attempted to call the after hours number and left a message for the manager and have never received a call back. The fence is falling down, there are areas of the fence cut into, the spaces themselves are crap. I would not trust your property there. Oh, and I learned today that there is rent increase "just like all places" I'm told. So today you will be charged $65 for the space I am currently paying $192 for! I repeat DO NOT GO HERE!

Very helpfull And have had my stuff there for over 6 months…read more always there when we need help

This place is excellent. Second time I've rented a storage unit from this place. One of the perks…read moreis that they have a box truck you can use to move in and out. Additionally, the two employees who work there are the nicest people. I highly recommend this place.

I'm very appreciative of Cindy noticing in my exhausted state, I forgot to close my unit…read more She closed it and locked up for me and let me know that I had and to check the unit. So grateful!

I would strongly encourage anyone considering renting from this company to look elsewhere…read more I have been paying for my storage unit every single month, on time, yet I have been denied access to my belongings for over seven months. Despite fully complying with my rental agreement, the company has failed to uphold its most basic obligation, allowing me access to the unit I pay for. When I first attempted to access my unit after renting it, I discovered that my personal lock had been removed and replaced with a combination padlock. There was no employee on-site to explain what happened. After leaving multiple voicemail messages over four days, someone finally returned my call and told me the original lock had been broken and replaced with a combination lock. However, despite repeated requests, I was never given the combination, leaving me completely locked out of my own property. Over the past seven months I have: Called the facility countless times. Left numerous voicemail messages. Sent multiple emails. Contacted customer service and upper management. Visited the facility in person more than ten times. The result? Nothing. No meaningful response. No solution. No access to my belongings. To make matters even worse, the company continued to accept my monthly payments while refusing to provide access to the unit. They also dramatically increased my monthly rent without notifying me. When I rented the unit, my monthly payment was $29.99. My most recent bill was $274.00, an increase of more than 800%. Charging customers hundreds of dollars while preventing them from accessing their own property is unacceptable. What has been even more disappointing is the complete lack of accountability from customer service or upper management. I reached out to corporate leadership and received no response whatsoever. It appears that once they have your money, customer service simply stops. I have never experienced customer service this poor. If you value access to your belongings, honest communication, or responsive management, do yourself a favor and choose another storage company. I cannot recommend this company to anyone.

From my experience and those of others, moving is always about 100x more involved than one…read moreinitially realizes. Moving out of state adds about 100x more factors on top of that. Moving by myself...well, you know. It was crucial having a reliable storage unit to keep my things until I had time to move everything to my new home. ExtraSpace in Littleton took all the stress out of one of the biggest elements of my moving process. They were responsive, professional, and always willing to save me money. Rather than try to sell me higher-priced options, they gave recommendations I knew were in my best interest. The facilities were clean and accessible. The security is the perfect combination of strictness and privacy. The whole process was streamlined, efficient, and made great use of modern technology. Thank you ExtraSpace storage for supporting me in the biggest move in my life. If I have storage needs in my new state, or anywhere for that matter, ExtraSpace will be my first option, and they receive my highest recommendation.

The staff! Hands down they are kind, helpful and understanding of our situation and working easily…read morefor moving dates. This entire process went so well because they have good people working there!!!! Thanks to all of you again :)

I was searching for a storage place and found this Stor N Lock. It is the most clean and well kept…read moreplace I have ever seen!! Tom and Betty are a very friendly management team. Good prices, great location. Highly recommend!! Susan F

I am making a change my review. They are amazing when you're moving, then they increase your…read morestorage almost monthly without notification. Then, when you can no longer afford it and move out, I was told I could leave everything... So I did so I got back this capital letter text message along with a very rude email from the manager who is very much too old for capital letters as am I. Which is why I'm keeping this professional do not use this storage facility unless you want to pay more every single month from what you agreed to initially... And be treated like a villain in their story when you exit and do exactly as instructed.

Cindy and Paul are seriously so great property managers for this location! They are so responsive…read moreand they really work so hard for their customers, I just cancelled my storage unit due to not needing it anymore but if I need a storage unit I'll go with them again! They are so helpful and I really had a great experience with them.

i expected my goods to be safe. I expected concern over a break-in. i expected to reach a person if…read morean emergency presented itself. I did not expect the hallway to my unit to smell of marijuana; nor the sound and smell of a dog clearly living there. The lock was cut off my storage unit by would be robbers replacing it with their lock. Seems I got there just in time. Albeit the manager contacted me gave me a number for claims then in the same breath chastised me. once for being late 20 minutes, as everything was blocked off at the entrance and no one is available accept the computer generacted thing to call! My second offense was the night I was robbed!! I had to cut their lock put mine on.There was no concern zero. He could care less. He then denied me access to the gate FOR 4 DAYS! Like punishing a child (who pays a lot of rent)! I called the "regional manager" who didn't return my calls. No class no concern. Never would I use a public storage facility any where ever. I hope my goods are safe after this review.

The facility is nice, all storage is indoors, and the staff is great. My issue is twofold. First…read moreour unit was broken into twice and we were not the only ones. We have spoken to other customers while onsite and they too have mentioned being broken into. They only have cameras on the exits, not on the rows. I get camera systems can be expensive but when you have had numerous people complain and state they have been broken into, you would think they would invest a bit to help with security. The other major issue is the rates changing every couple of months. Don't give me the market rate crap. You increase my rate by almost $100 and tell me it is market rate. No, it is not. If I booked a unit the same size as I have now online, I would get it at a substantially cheaper, I just have to move it into a new unit. Plus, they system lets you pick the unit, so you can see the available inventory. Yet you are not willing to work with your existing customers. Do you know how many people would be willing to sign actual leases and not be month to month?

Facility is clean and staff is friendly but be prepared to have your rates increase $100 every 6…read moremonths for no reason! Very disappointed by the price gouging as I now have to move out into a different facility.