Flying is miserable, but I had as good of an experience with Southwest as one could hope for. And…read moreflying Southwest out of Indianapolis is good because there are quite a few options.

Today is the day I realize that Southwest is no longer customer friendly and is just business. I…read moreput up with delays, many out of their control, but when I book at a specific fare for a specific itenerary and don't receive that service. There is never an accomodation made to raise the level of experience past that. BASIC FARE customers BEWARE! I booked a roundtrip for my mother, which we had to modify just the front leg of the trip. Southwest cannot accomodate that and requires cancellation of the entire round trip. If I had book two individual one-ways, not problem. This is nuanced games and legalize to make a buck. I really hope to see 1) Department of Transportation evaluate this going forward, 2)Hope some law firm would lead a class action regarding this type of practice and 3) Customers rise up and make sure that you shop for a new airline. I suspect it is the same at many. Southwest USE TO have a friendly customer facing, how can we SERVE business model. No longer! Sad to see this model of business innovation change from "We are not like most people" to "We are just like everyone else." Dont be fooled by your status they hand out, the extra leg room, and the wonderful pistachio gimmicks. I have flown for many years with SW and had become loyal. But, now I will be much more discerning about which flight and airline we will be flying with. To Southwest, Loyalty is only a catch phrase and one way street, it seems. It will take a long time for you to win back your advocates after you alienate them. And, many other customers will now here about the recent times of less than service vs the years of service that exceeded. As Gas Prices Soar due to global conflict, Southwest has a chance to stand out versus be like everyone else. Copy and pasting this to my best 100 friends. Ripples of opportunity to have Southwest make an impact or prove who they are. I am expecting more Corporate Greed. Sad to say that I used to be a great advocate of this company, but today I can no longer advocate for Southwest. Today, they are in my mind... the LEAST Customer Friendly Airline. Business is about creating service that people want, not need. We can do better!!!

I think my first time will be my last! I typically fly Southwest or American, but this flight was…read morevery reasonably priced, and I hadn't really heard many negative things about the airline. Overall, the flight to my destination wasn't too bad, but the return trip was a different story. Our flight was delayed five times with no explanation, and when we finally boarded, they were still charging $4 for drinks, including water -which, in my opinion, felt unnecessary. The seats were also extremely uncomfortable. Now that I think about it, I don't think there was any cushioning at all. Lastly, it took over an hour for the baggage carousel to even start pushing bags out at baggage claim. All that said, this airline isn't the worst, but it's definitely a "you get what you pay for" experience.

This is the worst experience i have had with any airline!!! Canceled the flight and left us strandedread more

Was given an ETA of 45 minutes from time of call to pickup. 45 mins turned into close to 1 1/2…read morehour. Finally gave up waiting and called again. Driver was apparently in Indianapolis still. It's unprofessional to quote a time of arrival and not be remotely close to the time quote. Myself and elderly mother waited in the cold on a driver who wasn't even in city. 0/10 will not be doing any more business with the company.

On 8/12/25 in the afternoon, I needed to have them pick me up and take me to a location 14 miles…read moreaway. I let the man on the phone know this. He said it would be a couple hours before they could pick me up. He then immediately said that he would call me back in 5 minutes. Two days later and he still hasn't called me back. I had to walk a portion of this long distance to go get my vehicle before some nice person gave me a ride. I would never use this taxi service or give them one cent. I would walk first. They are unprofessional and don't care about the customers and their needs.

Most professional taxi service around. The drivers are polite and always on time have used them the…read morepast year Monday through Friday

They answered the phone almost immediately & had me picked up & taken home in a matter of minutes.read more

Will never use this service again and I have been a constant user and tipper for over a year now…read more Told me 20 minutes at Walmart, but 40 minutes later they wouldn't pick up the phone and I had to walk 2 miles home. I already walked 2 miles there. Last month, the driver (the crazy one, they know who that is) wouldn't quit talking about how she just went up to Michigan to get weed to sell. She also swerved a few times and hotroded the vehicle. That DID NOT feel safe. You've now lost a steady and financially positive customer. Period.

4 of us used B's Taxi, great price and super friendly! Short wait time, and very accommodating!…read moreHighly recommend them !!!

I had a very Bad experience with B's taxi service…read more spoke with Bs taxi and set up a ride for the next day, WE agreed to a price I asked that he pick me up at 6 am He said he had another ride but would pick me up after and he asked me to call him at 5:30 am in the morning I woke up at 5 am and called B's Taxi at 5:30 am and he said I'm not going to pick you up, I can't do that it's not worth it to me I said yesterday you agreed why didn't you tell me then so I could have made other arrangements He then......Hung the Phone up on me Very rude and Irresponsible He could have at least apologized