Was given an ETA of 45 minutes from time of call to pickup. 45 mins turned into close to 1 1/2…read morehour. Finally gave up waiting and called again. Driver was apparently in Indianapolis still. It's unprofessional to quote a time of arrival and not be remotely close to the time quote. Myself and elderly mother waited in the cold on a driver who wasn't even in city. 0/10 will not be doing any more business with the company.

On 8/12/25 in the afternoon, I needed to have them pick me up and take me to a location 14 miles…read moreaway. I let the man on the phone know this. He said it would be a couple hours before they could pick me up. He then immediately said that he would call me back in 5 minutes. Two days later and he still hasn't called me back. I had to walk a portion of this long distance to go get my vehicle before some nice person gave me a ride. I would never use this taxi service or give them one cent. I would walk first. They are unprofessional and don't care about the customers and their needs.

driver was very rude, late to pick me up and late getting me to my appointment. Her vehicle smelled…read moreof marijuana. will be contacting my ins compan, will not use this company again because of her. hopefully find a more professional company in my greensburg area!

This cab company saved me on a Sunday after a wreck early in the morning. They came from Indy down…read moreto Greenwood, IN to drive me the 10 miles to Enterprise to get my rental car. Enterprise wouldn't pick me up like their advertisement claims. As much as I appreciate them being open & getting the ride, I have to say it was a bit scary. The person we had squeezed tires on every corner, texted while driving, & was showing me pics on her phone as she drove. YIKES!!!! Thankfully we arrived safely, but if it was my business I wouldn't want my drivers risking the passengers and the liability of my company in the case of an accident at the hands of an unsafe driver.

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

I set up a ride to the humane society a week ago . It was confirmed and I was told who my driver…read morewas . After 2 days trying to contact him and confirm the reservation . First time he answered he said he was busy off work and his car was in the shop call back tommrow . When I did he canceled the reservation said he couldn't do it then to call red tire to reschedule it . Granterld this was at 2:50 pm the day before I have to be there at 1:30 the next day . I call the company the continually lied to me sent me a text LIEING again and saying their driver ( Rob ) didn't cancel the reservation . So I went somewhere else .

I was visiting IU for a long weekend. The campus is impossible to park on as a visitor in the…read moremiddle of the day so I used Red Tire Taxi quite a few times. From the Quality Inn to campus it was $10- $12 including tip, which is super reasonable. If I called in advance, they always showed up at least five minutes early. I never waited more than twenty minutes for a cab if I didn't call in advance. All of the drivers were chill and professional. The owner drove me to campus at 6 AM one morning, and the roads were terrible. He got me to campus with no problems, and he was really friendly. They use speaker phone while driving, and some of the people calling were just rude. These guys are cool. So I would suspect any bad reviews were people who tried to call too last minute. Only complaint: One car stunk like smoke. Not cool.

I'd rate them as a negative 100 if I could they never answer the phone and they are never on time…read moreabsolute trash taxi service NEVER use them

Horrible Service! The driver took over an hour to get to me. I had to call 5 times to get ETA's on…read morethe driver. Driver finally arrived in a unkept truck, smelled like smoke, debris and trash all over the floor. Charged me $80 to go 18 miles! Called dispatch for a receipt to be emailed to me; I never got it and followed up again with no response! Horrible Horrible Experience!

I've called twice this week for over two hours and no one answered the phone. Today their voicemail…read morewas full and no answer. No rides.

Excellent service reliable transportation very professional always smells fresh and it's clean…read moreinside. The driver is very polite friendly and willing to go that extra mile for you. The prices are very reasonable and when they say a specific they are right there. Now longer that a 25 to 30 minute wait.

If I could give ZERO STARS I would!! taxi guy who answered the phone was very disrespectful and…read morewhen I called him to tell him that someone else is coming to pick me up to take me to the hospital he scoffed then hung up on me like I am the bad guy!! $18 just to go from my apartment to the hospital which is only a 9 minute drive from where I live!! do not use this taxi service they will scam you then get real rude with you if you say one little thing they don't like!!! FUCK FLORENCE TAXI SERVICE THEY ARE PIECES OF SHIT WHO ONLY CARE ABOUT MONEY!!!!

great service. was in a dead area for Uber/Lyft. they came 25 miles out of their way to take me to…read morethe hospital. my driver was also very knowledgeable about the area.