I am writing to you to express my extreme disappointment about their reservation cancellation…read morepolicy. My wife and I made reservations through Expedia with Traveler's Inn for Tue, Jul 28 to Wed, Jul 29, (Itinerary # 73463144264880). We were planning to stay there on our way to Santa Barbara, CA where I was to perform some music at a friend's wedding, but then I just received the bad news that I will be needing to start radiation therapy for prostate cancer in July. The treatment involves 8 weeks of radiation sessions, 5 days per week, and must be uninterrupted. At a time when anxiety and stress are elevated I have to deal with spending $93.00 for a hotel stay that I can't use! Cancelling seven weeks in advance didn't seem matter to Traveler's Inn! How horrible is it that a business can be so cold and uninterested in an individual's specific circumstances, and does not offer a refund. I could understand it, and it would be justifiable, if the cancellation came within 1 week of the reserved date, because it might be difficult to fill that room in such a short time. But 7 weeks in advance!?!?!? I am so shocked by such a policy. I'm sorry to vent so much anger and frustration like this, but I am overwhelmed by the user-unfriendliness of this policy.

This was my second stay here while traveling to the Pacific Northwest, and once again it was a…read moregreat experience. The town of Williams may be small, but it has several solid restaurant options along with fast food and pizza spots--and even DoorDash delivers right to the hotel, which is a nice bonus after a long day of driving. The hotel itself has been fully renovated, and it really shows. You can tell the ownership genuinely cares about both the property and their guests. Everything feels clean, updated, and well maintained. Amenities are excellent for a stopover or short stay. There's a swimming pool, a grill for cooking, and even a small gym. Parking is plentiful, and most of the time you can park right outside your room, which is great if you're traveling with a car full of belongings or just want peace of mind. In the morning, they offer a basic continental breakfast with hard-boiled eggs, cereal, milk, orange juice, coffee, hot chocolate, muffins, danishes, and yogurt. There's no indoor dining area, but you can easily take it back to your room or enjoy it by the pool. The rooms are well stocked with soap, shampoo/conditioner, lotion, and a shower cap, and I really appreciated the extra space heater in addition to the standard AC/heater wall unit--such a thoughtful touch. The internet is free and good signal. Pro tip: Book directly through the hotel's website. It's cheaper than Booking.com or Hotels.com (I saved $8), and the price difference more than makes up for any points you might earn elsewhere. It's also cheaper than walking in to book, and they do fill up quickly--when we checked in, only a couple of rooms were left. I've been very happy with both of my stays and will absolutely continue stopping here on future trips. Highly recommended!

If you want to get jipped come here…read more Not only do the slots not give ONE DOLLAR- the table host takes advantage of you when you're relying on them for the correct way to play assuming they're more knowledgeable than you to a certain extent given they are running the table, as well as guidance on what to do. They say they provide you "options" on how to play but would a normal person play on a winning hand???? Come on dude. The tables host told me to double down on a 21 and proceeded to flip a card on MY WINNING HAND OF BLACKJACK! I thought the dealer saw something I did not, aside from the fact that I didn't know on a double down BLACKJACK they would put another card down on my already winning hand!! I also asked the casino manager to come on the side for us to talk and they proceeded to bring 5 security guards next to me- I'm a 115 lbs, WTF do you think I can possible do for a need to have 4-5 security guards next to me for me expressing myself over a hand that I wanted to speak to the manager on PRIVATELY and about principal- it was over $50 dollars but it's the principal that a dealer should say something on the lines of, "Although you have a winning hand, some people choose to double" vs. DOUBLE ON A 21 Seriously, I've gone to A LOT of casinos, and I don't complain either lol this ones just ridiculous that I couldn't pass up the opportunity on sharing my experience and giving you the option on who you give business to. This casino does not provide towels either in case you feel like showering, you know, basics of a everyday life of a human being. They provide ONE towel for your entire stay and when you ask for one more, apparently they're out and don't do laundry to provide their paying guest another towel Seriously, a joke of a casino. There wasn't even 100 people on Christmas day/night in the ENTIRE CASINO- not bc of corona, but bc people don't like how they play their customers, hence, no one comes to this place. Aren't the overall reviews and stars you guys received on Yelp enough for you guys to see YOUR PAYING CUSTOMERS don't appreciate how you guys do business????? Shady. Never coming here again- please don't waste your time and money here. Go to another casino and save yourself the headache. Promise you won't be dissatisfied if you guys go ANYWHERE else aside from here bc the service is that bad. Please figure out how to treat people better. It's not nice to manipulate your paying customers. If the dealer isn't experienced, maybe they should keep their opinions to themselves. I requested the 5 security guards to please rewatch the RECORDED TAPE OF ME PLAYING so they see I'm not making stuff up and they could get to the bottom of it, their only answer was that I made the choice- yes, I made the choice based off a professionals opinion when I'm just playing a card game that I'm not use to considering every casino has different rules per game- there were only 3 total tables open throughout the casino, each with a different game, you did not have options. DO NOT COME HERE. First and LAST time for me here. ‍ 0/10 Also, just a FYI for management- when a customer lets you know they are going to post their negative experience to others, the best thing not to say is to "go ahead". Learn how to treat people that spend a lot of money at your establishment correctly. P.S: saw a person get in a fist fight on Christmas Day INSIDE OF THE CASINO, there were not 4-5 security guards next to him, there was one person from the casino+ his GF when this guy literally punched someone in their face but hey, don't mind me- I'm just a 115 lb girl wanting to talk the the floor manager about my concern- didn't know I was so savage to have the need of 5 security guards. Also- see pic attached, pretty sure it's not ok to cover the fire alarm in the room with a plastic bag!!!

a minute ago I have been to this casino multiple times to…read moreplay bingo and gamble. The bingo is fun and you do get a return when you gamble. I usually win or break even but the hotel is horrible. Me and my mother stayed there on three separate occasions horrible experience each time. We tried to give the hotel a chance but it failed miserably. The first time the room they assigned us was dirty. The room had food boxes, condoms and a dirty toilet. They apologized and moved us to a different room. The second time their system went down and they could not check us in for a hour we literally had to walk around the casino with our luggage until they could work it. Then when they fixed it system we went to the room the thermostat was not working so it stayed on 69 degrees the whole time. It was dead of winter and we froze as they did not have any other available rooms to accommodate. The third and final time I took my mother there for her birthday. They accidently charged me for a night for a complimentary room then they held three times the room amount on my debit card. The manager stated the clerk was new and I would get my money back 5-7 business days there was no instant refund. If I wanted a refund I had to drive 2 hours back to the casino to get a check. The front desk also told us that their system does not allow you to check out early with out charging you even if it complimentary. Overall the casino is good, food isn't bad but the hotel is horrible. Don't waste your time or money. Go to Thunder Valley, Cache creek or Hard Rock. The service is better and the rooms are nicer. The difference is like comparing the Motel 6 to the Marriott. The casino is in the middle of nowhere you would think they would have better service and nicer rooms to accommodate there out of town travelers.

One of the smaller casinos in the area yet still a fun time. I've done pretty well at this casino…read more I haven't won the big one, but I know it's coming. My mother in law loves Colusa Casino as it's super close to her home, so when we go it's usually with her. Colusa is a clean casino. With food and games it has all the things you need to have a fun time. We came on a Sunday to try their brunch buffet which runs from 10-2pm. It was a pretty good deal. $30 and a full spread. Nothing spectacular like made to order omelettes or waffles and pancakes. But there are servers handing out potatoes, French toast, bacon, sausage, eggs and even chilaquiles (which was my favorite). Everyone in our party enjoyed the food and said we'd definitely do it again. We often come here for the birthday bingo. The crowd is usually large for it. I'm talking 300 or so people all vying for a pot of $500 to $1000 each round. This lasts for a couple hours. Tons of machines, a few card tables and a nice bar for sports watching. Bathrooms are always super clean. While writing this review I'm realizing how awesome the experience is for the size of the place. It's well run. Machine's are top notch and the crowd is very lively yet not too crazy.

I enjoy the lodge and the gaming. Food promotions are good. I've ate at Jacks a few times, it's…read moredisappointing for the prices. I recently got a salmon stir fry that sounded so good with the veggies and salmon, chow mien noodles. It was a tablespoon of veggies, a good size salmon, but it was all chow mien noodles. A stir fry actually has a good amount of veggies, so disappointing. Stick to food court.

The inn is clean, modern, friendly staff. The restaurant and deli as well as the gift shop are not…read moreto be missed. The Gelato here is by far, one of the absolute best tasting outside of Rome Italy! (Gelato at " Tre Scalini at Piazza Navona in Rome is listed as world's #1). There are many flavors here at Granzella's, but my favorite, (and as good as the one in Rome) Italy is their chocolate! If you love chocolate you won't be disappointed. The restaurant food is delicious, some menu items offer authentic Italian, and generous portioned. Staff is friendly, prices are reasonable. Deli is superb quality with multiple choices.

Visited May 17 2026…read more I recommended this place to my friend as it's very clean and safe! Plus you can walk through the parking lot to get to Granzellas restaurant! The king room was about 110 bucks which is super economical! They also have a pool and jacuzzi. They serve a continental style breakfast ( see video). The Inn is well staffed and super friendly! If you are traveling by yourself this is a great safe choice!

I checked into the SureStay motel in Williams, Ca. I walked in the room and noted the window blinds…read morewere partially hanging off the rail. The tub in the bathroom was chipped in several places. It was hot outside so I walked over to the pool. I noticed black spots on the bottom and boot foot prints on the steps. The pool walls were also spotty. I tried to rub them off and couldn't. What I did notice was there was algae on the walls. That did rub off. The pool skimmer wasn't working because floating things in front of it weren't being sucked in. I promptly got out. There was trash and dirt debris within the pool fence. I noted a dead bird in the in closure too. Some left an old BBQ just outside a room. There was also a discarded stove stuffed under a stairwell. This motel is owned by Best Western which is usually first class. I think I will go shower now before I turn into swamp thing.

Great staff that goes above and beyond to make your stay comfortable. Reasonable pricedread more

I was really impressed by this hotel. My room was amazing - great bed, top water pressure and super…read moreclean. I appreciated the black-out blinds and the Dove amenities. Check in and check out were very quick. The staff were very friendly and helped us find some plates for our dinner. There are lots of take out places next door and within walking distance, including Starbucks, Subway and Taco Bell. It wasn't my first time staying here, and it won't be my last!

I enjoyed this Holiday Inn, I initially thought it was going to be terrible based upon the reviews,…read morebut it was nice. Came from Southern California for a graduation. The staff were friendly, especially Julie, the young lady who checked us in. There were problems with our TV she actually came to our room to fix It, she was not able to correct it at that moment and offered us points, although we were not completely satisfied, she had the best attitude which made it truly hard to be upset. Remember attitude is everything. We were on the first floor, no view, just a bunch of trucks but we did not expect much. The beds were super comfortable, pillows were comfortable, we had to get a few extra wash cloths but that was ok as well.. We went out and came back during the lunch hour and there were chocolate chip cookies available, like we really needed them, but it was nice. The breakfast was good, just enough to help us get back on the road to Southern California, thank you Julie for the extra attention.

This casino rocks! They have have all the typical slots, card games, and places to eat like most…read morecasinos. But, they also have a huge non-smoking section and a brewery. It was nice to find a non-smoking area that wasn't just a tiny room or the corner of the building. I wandered around for a while enjoying the smoke free air, then layed some Lobstermania. I won about $24.00, then stupidly kept playing and lost $14.00 from it. I had a pale ale in the brewery, and it was delicious. The brewery is the highlight of the casino IMO. They have great beer, an impressive menu, plenty of seating, and a stage for live music. I'm looking forward to my next visit.

I like this place. Very friendly people. Very clean. The food was fantastic. I have made it a…read moreregular visit several times a year. I go and stay at the RV campground.

It's hard to imagine staying anywhere better. Harkey House is over 150 years old and has all the…read moreaccommodations you could want while respecting its historic integrity. Bob and Lee are phenomenal hosts. Courteous, communicative, knowledgeable, and just plain good people. Stay at Harkey House! You can't beat the history, the comfort, and the kindness of real, genuine people.

My mom and I stayed here while attending a concert at the Toyota Amphitheater, and the experience…read morewas nothing short of amazing. Bob and Lee were incredibly warm and welcoming, making us feel right at home from the moment we arrived. We stayed in the cottage, which was charming, cozy, and full of character. The breakfast they served was absolutely delicious--thoughtfully prepared and a perfect start to the day. Overall, it was a fantastic stay, and we're already looking forward to coming back!

This review is for 2 departments within the casino. First, the pool/bar area is wonderful. Carissa…read moreis the bartender but she's so much more than that. We were told by the front desk to use the QR code at each table to place food and drink orders. Carissa came out from behind the bar and said she was happy to help us. She brought us a physical menu with a huge smile and was a true delight. My favorite part of our morning was watching Carissa stop what she was doing to open the gate door for 2 women that were struggling up the stairs with walkers and bags. She kindly took the bags from both women, held the door open and sat them down with their friends/family. This reason alone is why I'm writing this review because she warmed my heart with absolute pure kindness. Second department that I enjoyed was the spa. I've been to the spa a few times now. It's always clean. The support team is kind and helpful. My facial today was with Maria, she was wonderful! I had an 80 min session. It felt like 8 minutes. I suppose that's a downside however, we chatted so much that the time flew by. Chatting in a great way :) We had a great time together and I loved my facial.

Service: 4.5/5 Food: 5/5…read moreambiance: 5/5 cleanliness: 4.5/5 Cache Creek is growing on me. I love the chill atmosphere and the ease of just finding your way around the casino to get to food, shops and your hotel room and the event center. It's all straight forward. Security could be a bit nicer but I get it. (Thanks for being so diligent). customer service has always been great here. 5 extra points for the cafe serving some Filipino dishes and 10 extra points just for their steakhouse alone. Rooms are always clean. And the bathrooms are to die for. It just was a bit off-putting bc this trip my sister took us in, the room we got, as we FIRST ENTERED, just a huge waft of weed smell. and it didn't go away. other than that- amenities were great!