Kim and I always enjoy Cody being over here as our technician we like talking with him.We had some…read moremisunderstandings about different things but they always works it out for us. He is a very knowledgeable person. and he helps us out every way he can. I would recommend Absolute Comfort to anyone.

We were a customer of 13 years and had a good run with Absolute Comfort. We prefer to support…read morefamily-owned businesses and Absolute Comfort came more than once after hours when we lost AC. We bought both furnace and AC units from them, and they had never steered us wrong. Last summer we bought a new AC unit based on Alec's suggestion and at the time found him to be honest & knowledgable in the process. Alec also suggested Lennox's new iHarmony zoning thermostat of which now after researching we paid way too much (we were charged $3K+ and it costs approximately $387 online). After installation we returned home from being out of town to an above 80-degree house to later learn the new thermostat had been programmed wrong upon installation. They did come right away on a weekend & made some temporary changes to get the house cooled down. The heat continued for days after that. Alec couldn't figure it out and turned it over to Ronnie. Ronnie tried to fix it (meanwhile we were still battling the July heat) and told us to stay in touch via phone. That was the last time a text or call was answered and were unwilling to call Lennox support to fix the problem. We finally had to go through a painful 1+ hour support call ourselves to learn the zones had not been set up correctly upon installation. Correcting the thermostat fixed the problem immediately. Never heard from Absolute Comfort again, and we chose not to pursue any longer. We felt like taking our money was priority this time around, not customer satisfaction. That was a dealbreaker for us.

We called All American and Gary came out to service our air conditioner. He was honest and very…read morehelpful, explained everything. In the future if we need any HVAC work, we will definitely call All American!

My AC wouldn't turn on. Gary came out and tracked down all wires and the problem turned out to be…read moremice in the outside unit. They had chewed the wires up and shorted them out. There were three dead mice inside the unit. So Gary got rid of the dead mice and fixed the wiring. It took a little over an hour. It came to $402 (including $75 tax), which I thought was an OK deal since he came out just two hours after I called, and the problem wasn't obvious, and there was a lot of electrical sleuthing involved.

I called with a clogged drain, they responded within 2 hours , Larry was a personal in every way,…read morehe took the time to explain the cause of my issue and how to prevent future problems. He opened up the drain and flushed the system clean. If I ever have a problem again you can bet on who I'm calling. Thank you again C. Armstrong

Had some Kitchen sink issues with blockage and broken pipe…read more Gene's worked me into his schedule for the day. Larry came out and quickly fixed my issue. Enjoyed visiting with him as well. Very reasonable price for drain clean out and pipe replacement. Highly recommend and will call them again if we have plumbing issues.

Full Nelson saved! Young Blake, hvac tech came out last week and informed me of what my system…read moreneeded. Clint, hvac guy just seems to save me every time he comes!!! From BIG issues to the very small issues Full Nelson seems to come through for my family! Amanda, phone/scheduling clerk takes the information from the customer and notes my account so that the right techs show up for me! Thank you and I'll be calling again and renewing our membership soon!

This place sent a man who did only a small portion of the work, charged for things he didn't do,…read moreand wouldn't give me an itemized bill. I'd give them zero stars if I could. A complete rip-off.

We have rental property and have used many plumbers before. We had spirit replace a water heater in…read moreone of our units. While installing the water heater, the installer knocked loose a connection which resulted in a leak in the line. We called him and he promised to fix it. Meanwhile leak continues and now mold is growing. Called four times and he promised to show. Our renter took off work to be there each time. No show. Now he won't answer our calls and we have had it. We even offered to pay him to fix his own mistake. Again, no show. Will have to take him to court to fix this. So frustrating.

Joel at Spirit plumbing did a great job servicing my tankless water heater and installing new pipes…read moreto fix some leaking. Knowledgeable and reasonable rates. He was recommended to me by other plumbers (who do commercial plumbing only), and he's the first plumber I call for residential work.

-- July 2024 Update -- When our indoor unit would not kick…read moreon, I went outside to see that the compressor was cycling. The inside unit had a code displayed clearly. I called Buckners to have them come take a peek, and service the unit (which was ~1.5yr old). They sent a new technician who did not understand the issue. They first thought the unit was low on refrigerant. They then overcharged the unit. They called to the office for a second opinion. They told me that the TXV was sized/not opening. I once again asked about the code on the front. They did not take a look at the code, which the definition is printed clearly on the inside of the furnace panel. They wasted four hours of my time, sent the new guy (with no support), overcharged my system, and recommended a repair which I did not need. I then received an email with a $619 dollar estimate for the labor (as parts were covered under the manufacturer's warranty). But don't worry, there's a cheaper member price! They have an offered "membership" you can pay for monthly to allow you a discounted cost on a repair you didn't even require. I asked why the price was so high, becuase it was a 1-2 hour repair, and they said they always estimate high in the case that it takes too long, we would not pay more. Ultimately that behavior only serves the business. I got a second opinion from a commercial HVAC tech, and he instantly looked at the code, connected a module to read the blower motor status, and recommended a repair. The total time to repair was around one hour. Ultimately, Buckners was a pretty good company early on, but after they were bought things seem much worse: - Scammy practices having a "member" price ... Labor price is inflated to push you toward a monthly subscription - Unexperienced technicians deployed without someone to back them up (this is really Buckner's fault, not the new guy) - Overcharging for simple repairs - Almost caused damage to my condenser compressor due to over pressurization - Wasted my time, and I ultimately was in a state of disrepair longer due to their incompetence The ONLY reason I post these experiences is to warn others who may not be aware of what's happening and have no idea how modern HVAC systems work. Good luck Buckners, I will NEVER call you again for a third chance.

In July, I called Buckners to come out and take a look at a furnace because I thought it smelled…read moreodd. The furnace is old and has a pilot light. The technician briefly shined his light at the furnace, without taking the front cover off, and declared that the furnace was too old to look at. He would not even attempt to diagnose, and instead said I needed a new furnace. Even though he refused to actually look at the furnace and diagnose it, he still charged me the $109 callout fee. I had told their office when I called to make the appointment that the furnace was old. They could've told me at that point that they do not work on old furnaces, but did not. Instead, they charged me over $100 for doing nothing. If your furnace is older, beware that they may do the same to you. Also, as an FYI, I called a different company who came out, took the front off, cleaned it up a bit, tested for CO, told me it was working just fine despite the age, and that the smell was just related to the pilot light and was no big deal.

Avery did an amazing job fixing my AC last week. A different company had previously quoted me a…read morevery expensive A coil replacement to fix the issue but Chet and Simon from Avery found that my A coil was absolutely fine and they fixed my AC for much, much less. Grateful!

Called several local service companies who either didn't answer or call back but Avery answered and…read morescheduled service on the first call. Max arrived on time and performed thorough furnace service. He was pleasant, polite and knowledgeable. Will definitely use Avery service again and highly recommend them.

I've been using Summit for about 8 years now, and they have consistently exceeded my expectations…read moreevery time. They installed my HVAC when I moved in. I have never had any issues or repairs, but they come out and do my maintenance twice a year. Today I had a scheduled maintenance visit with Tara, and I can't say enough good things about her. She was not only professional and thorough, but she really took the time to go above and beyond in explaining things to me in a way that actually made sense. One thing that really stood out was how she walked me through how, why, and when to flush my water heater. She also let me know that they do plumbing too if I'd like help. Honestly, I had no idea this was even something I was supposed to be doing, and she didn't just mention it in passing she made sure to answer all my questions and explain why it mattered. Highly recommend them, and Tara!

I signed up for their annual maintenance plan ($199/yr, 2 service visits). They came out to do the…read moreAC checkout, since the system was 1 year old. Everything checked out fine. I didn't appreciate the $2,000 in "stuff" that I was offered to buy, but, I haven't seen an HVAC company that doesn't do that. This was on a Friday morning. The problem didn't arise until my wife and I tried to take showers on Saturday. There was no hot water. Went down to check the hot water heather, which is next to the furnace. Instead of the dial being on "hot", it was on "pilot". How it got turned to pilot, I have no proof, but, I would imagine that the tech from Summit, either accidently, or for some reason on purpose, turned it to pilot. I sent a message thru the Summit HVAC website about what had happened. I got a call from the service manager on Monday. He said that there was no way, no possibility whatsoever, that his tech, in any way, shape, or form, could have moved that dial on the water heater. When I said "I guess it's a mystery", he said "sure is". But, he reassured me that Summit was still there to take care of me. I told him "that wasn't going to happen". I said I wanted out of the annual agreement and half my money back (I had paid the full $199). I got less back than I asked for, but, that is another story for perhaps another time. Needless to say, I do not need these people in my home. But, for everyone else, if you want techs that are infallible, and a company that will stand behind the infallibility of those techs, perhaps Summit HVAC is for you.