Great very professional and friendly staff. The room was also very clean. Enjoyed my visit and…read morewould come again.

Great experience!…read more The room was clean, well appointed and comfortable -- nothing fancy, but everything you need... fridge & microwave, comfortable beds & pillows, USB plug-ins for our phones, perfect air conditioning, extra blankets in the closet, functioning ice maker just a few doors down. The rate was reasonable considering the season. The place was fully booked & we soon learned why. The decor of the place is homey--almost gives you the feeling that you walked into someone's home. The staff is very personable and professional, but friendly in a way that made you feel truly welcome. And then, there's the breakfast!! I have no idea exactly how they managed such a spread on an average Wednesday morning. I only saw one staff member I took to be the kitchen staff yet she appeared to have everything under control. I hesitate to list it all lest I forget something, but just to give you a general idea... fruit juices, fresh fruit, varieties of yogurt, cereals, several choices of bread & bagels, biscuits, gravy, eggs, potatoes, sausage (patties & links), ham, and screaming hot waffle irons all set up to cook your own hot waffles! If I need a room when coming through this area again, you can be sure this will be my choice!!!

Stay away, bugs, dirty, no staff available. My traveling money was stolen, $1,600. No working…read moreac or TV, bathroom was disgusting.. No one around when I left. Just looked at the photos, place has gone down hill

I called ahead when we were about an hour out and let them know we were coming and they said they…read moreonly had one room available with two beds which was perfect for us. Check in was smooth at midnight and there was adequate parking for a small trailer. Entering the room it was muggy and humid feeling but we were too exhausted to mess with the temp and went to bed. But when I pulled back the sheets there was what looked to be oil stains - still too tired to care. I wish there were more pillows but I slept well and in the morning we took off. Found someone else's underwear on the back of our bathroom door. Come on guys.

Got lucky with a last-minute trip, had enough Wyndham points to get a free room, and all of the…read morerooms were the same "price" in points. Including the special jacuzzi room. Yes. 100 yeses. It's hard for me to review the hotel beyond the amazing jacuzzi, but there's a full breakfast to be had, comfy bed, nice fan - normally those are really the only 3 things I'm looking for, but JACUZZI! Sorry, it's hard to look past that. But that was really the focus of my stay, so that's what I'm sticking to. And so with all that, why only 4 stars? Because it was really small and cramped. I love being in a jacuzzi, but only when I can sit normally. Half my body was out of water - this guy's too shallow and not the complex tub shape where you can sit on the side, only wedge yourself on the bottom and fold your legs awkwardly. I did my best in there. And it's great to have, and since 99% of people won't be staying here with a jacuzzi (your loss), I want to focus on the hotel itself. A strong 4 stars, but not quite 5. Brian H's 3/4/22 review matches what I think, and he gave it 4, so there you go.

Picked this place because it was recommended on Yelp and it had biscuits and gravy. During…read morebreakfast, my daughter (8) accidentally dropped a plate. My wife overheard the manager complaining loudly to another employee about it and said she would charge us 10 bucks. While checking out, I asked for an itemized receipt to check if she charged us for it. She did. Upon questioning the manager, she snarkily replied that "I should watch my kids more closely" and "this is our policy." I travel a lot for work and have stayed at a variety of hotels. None of them have ever charged if a plate is broken. Second of all, if you are operating on such a shoestring budget that you can't absorb a CHILD breaking a plate, you have far bigger issues. Third (and last) of all, if you are so jaded working in hospitality that you are berating people, loudly complaining about your guests in front of them, and just generally have a bad attitude, it's probably time to find another line of work (that doesn't involve interacting with people). It sucks because this place was actually pretty nice until the manager had to act the fool. Replace her ASAP and save your business!

Absolutely a horrible location due to proximity to VERY busy train tracks. And we are right by the…read morecrossing so they blew the horn in line with the hotel --this was ALL NIGHT LONG. On top of that the curtains are thin so I saw the blinking street light. Room was clean and fairly comfortable but we didn't sleep at all. No idea how ratings are so high. And security measures questionable on door. See pic.

I travel a lot and stay in a variety of Hotels and Motels. The lady at the front desk was nice, but…read morethe owners were just horrible. Not very honest. The rooms were smelly and not very well maintained. They billed my credit card 3 times and refused to refund the over charge. I cannot and would not recommend.

I had a mostly positive experience at this hotel. I was arriving a few hours earlier than my wife…read moreand check-in (with the dog and cat) went relatively smoothly. The room was clean and had a few extras (mini-fridge) and the hotel had a pool that I would have used if I were in a different mood. Parking was a bit tight later in the evening and so we had to park a little ways away which was no big deal. Early in the morning the fire alarm's battery in my room started dying and when I brought this to the attention of the front desk they eventually decided to knock the pet charge off the cost of my room. I would have given them five stars if I didn't have to say 'eventually' in that last sentence. For what it was, a hotel on the road, it was perfectly acceptable.

Smoking Smoking Smoking!!!!!!!…read more Everything below is negative but I do want to say something positive: the guy we dealt with at the front (I think the owner) was VERY nice!!! He gave us a refund w/hesitation and with total understanding. So, despite the info we saw online, all rooms here are smoking. We decided to try since we were already there. But holy shhhhh!! It was like people go stay there just to chain-smoke!!! That's how bad the room was! Seriously, it was bad.

We love the Black Bear Motel. So sad they are no longer operating as a motel. We live in Spokane…read morewhich is only 45 minutes away. We we would go just for a weekend getaway.

Cozy, heater worked great, I loved the theme/decor and the woman who checked me in was very nice. I…read morewould definitely stay again.

We were so tired! Friendly staff! Best part for me we woke…read moreup after 9am.. when we came down stairs at about 10am the breakfast was still out! Fruit, breads, muffins and yogurt!! That was so helpful that is was not cleaned up and gone. I do have to say the shower pressure was not good at all. They take away the pressure and you take a longer shower. Cuz soap! Water pressure is important. Night light for bathroom. Why don't hotels have fans... it's so weird. The bathroom doesn't have fan, i don't get it but it's not uncommon. Staff was friendly Room was clean!

I always hate giving 5 star reviews for a chain. However, I stayed here for 30 days and they…read morewarrant it! Pros: Staff is extremely helpful (+1 Star) Keurig in the room Hospitality staff if absolutely amazing. Free breakfast every morning Free Wi-Fi and Ethernet in room Cons: Short shower curtain made for water everywhere after showering Bathroom tiles move as does under the shower. $1.50 for the washer and dryer. That's $3. a load. Seems steep. When we first checked in, the girl at the front counter lied to me. I asked for a room next to my partner. She told us the floor was full. Not 30 seconds later, she puts the rest of my team on that floor. I was slighted for a moment but I wasn't going to let that ruin the trip. This was a business trip. I checked in 2 January and stayed for the month. I am actually still here but the service has been so good, I'm yelping it now. Every morning, we get free breakfast. I'm talking eggs, cinnamon buns, milk, yogurt, fruit, juice, cereal, oatmeal, sausage, biscuits and gravy ... spared no expense. They really meant it when they said free breakfast. It's served for 3.5 hours every day. The hotel is right next to a lot of eating establishments. There is always a place to go. Domino's will deliver right to your room. Nightly they lay out cookies for everyone and coffee is available 24/7. All in all, I was absolutely taken care of. I miss home and know if I ever travel, I can stay here again. Thanks y'all.

Where do I even begin. From start to finish this was the best stay I've had anywhere in the…read morecountry. There's so many things to shout out but the absolute top of the list is Samantha and Josh, Samantha was so welcoming and kind and informative, she guided and helped us with every question and was so overly accommodating. Josh not only is maintaining the property beautifully but was so helpful helping us find a safe ride when we were struggling finding a way to get there. Our cabin exceeded our expectations in every way, there's sooo many incredible amenities and things to do and Samantha told us everything about the new Bio Spa and if I wasn't already excited to run back here as soon as possible I definitely am now. This will be my go to place to get away an know I will have the highest level of experience every time. Thank you for your amazing staffing and incredible resort. See you soon!

This will be the last time i stay here! Stopped here many times!! After driving 8 hrs to get here…read moreand then having to have the front desk tell me that the jet tub is working when I know it's not! It took them two days just to fix it! Then our tv didn't work! $250 a night and you get zero customer service!!! I would rather stay some where else due to bad service and bad place!!! Don't get me started on the house/room cleaners they are very rude! If you don't like your job don't do it! Thanks for making me and my family never want to return to your facility. Stay away

I booked a suite with a queen bed. This room had a kitchenette. No cooking gear, and the rear…read moreburner had a wooden shelf 6 inches above it. The kitchenette cabinets had a huge chunk of wood out of it. The carpet was filthy. The stairs to the 2nd floor were discolored due to the filth. This place needs a deep cleaning. When checking out the clerk with painted black finger nails said nothing when turning in my key card, Not even a thank you or come again. Place was gross don't stay here!

I booked a room here in late October, so I can't speak to the pool. But I was very pleased with…read moreeverything. It's not the fanciest or most modern, but everything is clean, comfortable, and the staff is very nice and helpful. I only stayed one night. The TV is finicky (you have the option to choose between WiFi OR regular TV channels, and I had to ask the front desk to help), but the front desk was extremely nice and helpful with both the TV and the treadmill (I couldn't get it on due to a safety feature.) The fitness room has a treadmill, bike, rower, exercise ball, mats, free weights, a bench, and a station where you can do pull-ups and stuff. And the sauna is in the fitness room (I didn't try it). There is even (coin operated) guest laundry here! The bed is quite firm but very comfortable, the pillows are big and fluffy and luxurious, the room has a remote control air conditioner/heater which is a luxury itself, considering I'm used to the ones you have to get up to change. The room also has USB ports at the nightstand, an iron/ironing board, hairdryer, small coffee maker (coffee, cocoa and tea in the lobby, too), mini-fridge, & microwave. The bathroom has shampoo and conditioner on the wall, bar soaps (of course), and even lotion! What really impressed me was the gentleman managing the breakfast. (5:30am-9:30am). I came around 7:30am and within less than 30 minutes, he replaced the coffee, and checked the food temps and quantities several times. All the hot food was piping hot, and the cold food was fridge-cold. And the selection was pretty incredible for the small space they pack it into. And Othello is a very cozy small town - there is a grocery store nearby, a super Walmart nearby, fast food, restaurants, gas stations, a Dollar Tree, and a couple bakeries. If I ever come over here for 2 days in a row again, I would absolutely stay here again in a heartbeat. If you're looking for a clean, comfortable, quiet room with a bunch of amenities... I'd absolutely recommend this Quality Inn.

Older but clean place to stay. Beds were comfortable. Water…read morepressure was decent and hot water lasted for two.

The family who runs this place really very accommodating and were kind and helpful. The room was…read moreclean and the rates reasonable. This is a small town business in a hometown community. It's not the Ritz. It is safe, accommodating, and clean. They added to the enjoyment of our trip!