We were in town in Winter Haven visiting friends we have not seen in 3+ years…read more As I write this review we are on day 3 of no internet service due to the incompetent service provided by Frontier Internet representatives. It starts with a sales rep writing up a new service for a residence 2 houses over from my friend's house and putting the wrong address. Then the incompetent technician who disconnects my friends service (who is paid up for the month) to connect the new service and sees the wrong address when calling in and still disconnects service to a paying customer who's account is in good standing. The incompetence continues with my friend's wife on the phone over the past two days for 8+ hours trying to have them turn her service back on. Did I mention she works from home and lost over $500 in income due to no internet service. I thought Comcast was the worst provider but Frontier just hit the #1 worst company to deal with. I told my friend to dump them and he is looking at his options. Stay away from Frontier. These companies are quick to take your money and couldn't care less about customer service.........

Wow. What great service. Seth is a life saver. We cancelled our service with Direct TV. We are…read morenow using an internet service to stream TV. After I removed all of the Direct TV equipment nothing worked. We worked trying to figure out how to set the internet back up. It did not work. Nothing worked. I called Rapid Systems and spoke with Seth. I thought we would need someone to come out and set up our internet service. Of course this happened on a Saturday night. Great idea on my behalf. Seth worked with me step by step over the telephone and we successfully set the internet service back up. Everything works great. Great job Seth.

Great products, service and support. Always someone there when we have technical issues or need to…read moreknow about new products and services. PBX-change offer features that the big carriers lack like a soft phone option, CRM integration and call recording. If you work in professional services these are must haves. The best feature is actually getting my calls which the big carriers were dropping.

While the Internet service is fantastic, the backup services are the key here. To know that data is…read moresafe and secure in an age of such chaos is comforting. Not having to worry, not having to stare at the ceiling at night wondering, that's what you get here. Peace of mind... I'll take it. Thank you!

This is the most unreliable internet service on the market. I have contacted them several times …read more Many times with no call back. They were increasing the height of a tower took 15 weeks to accomplish. All they have to do now is point me at that tower. That tower has been done for a week still no service call. Have not had internet for 14 weeks. Very dissatisfied. Have been a customer since they bought the company service has always been spotty, very unreliable

WORSE COMPANY Read the reviews before you sign up with…read moreFlorida Broadband. No one works on Friday , Saturday or Sunday so don't expect to get any help half the week. And if you call them at 9 am they call back at 3 pm. Terrible customer service

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

Their satellite internet is very fast and a lower price than the large competitor…read more We have been using them for about 5 years at our office. Gary there and Jim are great for support if it is needed.

From the owner: SEO, web design, ISP, Internet services, hosting, Shoretel Business Communications, HP Support and…read moreServices, IT services, networking and cabling

We have used Spectrum services here in Florida since moving here over a year ago, transferring our…read moremobile and internet accounts from our previous home State. From the time we had the internet connection I can count on one hand how many times it went out, each time attributed to a power outage not their fault. A few months back we went into this store and upgraded/purchased a couple of mobile phones. The wait was not too long and the service provided at the time was adequate. However, we were sent one phone that was the wrong model and it was a hassle to get it exchanged. Although we had tracking records the incorrect phone was received by their fulfillment center in Texas we received an auto payment being charged for this phone (an across the board $$ swap had been made), with them claiming it was never received. After troubleshooting this, with documentation, we eventually received a refund on the cost of this additional phone that was returned. However, they failed to return the sales tax portion. More time on the phone dealing with this, with the call taker finally understanding the discrepancy and a claim that amount would be credited to our account. Two months later we still have NOT received the credited amount. Looks like more jumping through the hoops on the phone (rolls eyes). As for the cell service itself - it has been excellent with no complaints. The internet speed seems to lag once in awhile, but overall it has been great for what we need it for (knock on wood x2). We are not hating on Spectrum, but an overall fair assessment gives them a 3 star rating (OK) from us.

They have the highest wifi bill .$93.00 a month and it never works right. Their is a new company…read morethat puts the line in the ground. Wifi never goes out during a storm ,like this company does with every light storm . They told me it cost $43.00 a month for wifi I have never received a bill lower than $90.00

We came into this store for a new iPhone for my 76-year-old mother. Juan helped us with extreme…read morecare, friendliness, and patience. I would recommend this store and Juan especially to anyone.

Staff greeted us right away, quickly addressed our questions, and had us on our way in a timely…read moremanner. Facility was clean and well maintained both inside and out.

Terrible experience. Service never worked from the moment of install and technical support and…read morecustomer service refused to send a tech out. On top of that, after a week with no service, they still charged me a cancellation fee and restock fee. Terrible, terrible, .....

So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.