I recently visited this location and received amazing customer service that's worth reviewing and…read moresharing. Jay Santiago and another gentleman were incredibly helpful and polite. I received a new phone through an insurance claim after cracking the back side of my old one. After transferring all my data and setting it up I lost all service to my phone. So not even being able to call customer support I had no choice but to visit Verizon for help. These guys figured out the issue (SIM card was bad) and had me back in service in no time. I then asked for a recommendation for a better case and asked for a screen protector. They pointed me in the right direction. Then went above and beyond by offering to put my screen protector on (last time I did it there was a big bubble). Thank you Jay and trainee for all your help!

This place is the best. Service is phenomenal. Whatever you need Felix will try his best to make it…read morehappen.

Do not buy a phone from them they will SCAM YOU!! Went in on February 18, 2023 because my phone was…read morehanging up on people when I was on speaker. Sales person put in a new Sims card done with my phone. Tries of course to get me to upgrade my phone and I will never upgrade my phone with Verizon because I have had them scam me in the past. But my 20 year old daughter wanted to update her phone. We have a quote from the sales guy named Ray R. We specifically asked this person, at least five or 10 times that there was gonna be no additional fees to this phone with this promotion that he was offering. And he told us that amount of times that there was gonna be no additional fees on our bill except a one time $35 fee, which would be on the next billing. So guess what we get the bill and they're charging me the full $1100 for the phone. Call Verizon and they told me that I need to go in store and talk with the person. Walk in the store and might be a coincidence but the sales guy that we dealt with walked in the back so I dealt with somebody else at first. Once I started talking how he scammed us, he came out and started talking and I told him he was full of shit. Well, once the word shit came out of my mouth they both told me that we don't have to talk to you anymore. You can leave the store. Why because you know that I'm right! The sales agent Ray R proceeded to tell me that I wasn't listening that day And that he has nothing to lose. REALLY because I'm pretty sure you Ray make commission off of that sale. I am pretty sure I was listening since I've been through this with Verizon in the past with myself and I was not gonna let my daughter get in the same situation and I'm a 50 year old woman, so I'm pretty sure that I was listening to everything that you had to say young man!! And you said multiple times that we would not have to pay anything outside of the $35 fee on the first bill. I have the bill you can see in parentheses where they credited the $1100. Needless to say, I was not very pleasant to them after they accuse d me of not listening . AND YOU CAN BET AFTER 17 + years you can thank Ray that you Verizon just lost a great customer with the lack of scamming and rude customer service!!

I was very impressed with the service I received here. Allen P helped me with my phone, answered my…read morequestions and helped me figure out solutions to several billing problems. I will be returning when my contract expires in November. Great Job Guys!

I'm not sure what some of these cats are on. And by cats I mean reviewer's. On the holidays for…read moreGameStop if there's 5 employees there, assume 2 are 16 for seasonal and can't work the register and if only one is working on register stop and ask if the other of the 2 registers that they have is working or if someone has an order open on it don't just complain and then rant on Yelp. And as for the ponytail man... He is very outspoken and has a way of ranting about the oddest things. But he's a cool dude as long as your not being a bad customer. If you don't like what he's spouting just let him know nicely and continue on with your day. Remember that most of these workers are understaffed and under paid and some have worked there for so long they try to make conversation about anything to make it a better day. Selection at this location is great. Everything from games to collectables to shirts and card games. I've never had a bad encounter here except when the customers in front of me were being hot headed jerkwads. And value is fine. It's better when you minmax your pro membership, with the 5% discount and any deals and points you can add. Once I got a switch OLED Pokemon edition for $50 after savings and points with it. Not a bad deal when it's usually $329.99. great place to hang on shop, workers are friendly and if you shop there enough you almost feel family like.

They treat customers as thieves as soon as you walk through the door. The guy with the ponytail…read morepurposely dents the Pokémon boxes and tins. If you are a serious collector, I would not go here. He also imposes whatever limits he feels like even when it's not a corporate policy. He has made many comments as if it's his store and not a franchise. The other guy that works there will ignore customers. He picks up the phone or gets on the computer to pretend like he is busy even when there is a line. After hearing ponytail guy go on a rant about wanting to fight a customer who was stealing, I made the decision to never return. He obviously has issues since there were only two of us in the store and we were standing in front of him waiting to buy our items. No one else was in the store so why was he ranting about stealing?

This is our go to Best Buy and appreciate it's location and employees. I have total tech (worth the…read more$ to me) and had an issue with an older work computer (not actually purchased from BB) yet they assisted me. I did try online Geek Squad who did a total scan but did not resolve the issue. I made in person appointment and met Jacob who listened to my concerns, took meticulous notes and got to work backing everything up, just in case. Later in day, Chris stepped in and called me to be sure that I was aware they needed to factory reset but assured me the backup files would be restored. 48 hours later, I met again with Jacob who I feel went above and beyond timewise to get everything back on my laptop. Even had to deal with a 3rd party vendor chatting and eventually releasing a download. I so appreciated Chris and Jacob for their time and expertise. Thank you!

So I went into the store with a very strange problem. My youngest had purchased (with his own…read moremoney) a digital card game for the Xbox S series on Sunday at a different location, but it rang up for PC/Windows. Not Xbox. Knowing that digital games are non refundable, I fully expected to have to pay out of pocket and buy the game twice. The staff was amazing. It took a good hour at the register, at one point having 4 people trying to help. Alex and team tried many different options, even issuing a new code for the game. It still didn't work, so they exchanged the card that wouldn't work for an xbox gift card. Even though I ended up paying the difference for the gift card ($10.01, truly not bank breaking) the fact that the employees all worked together to help make the situation right for my kid. There is a reason we keep going back to Best Buy. Employees like this group, at 11:30-12:30 on Tuesday 5-2-23, are a big reason why. Thank you

Great customer service looks like there is a new pretty girl name christa so helpful and efficient…read moreso professional almost sounds like a operator sweet girl she helped my mom and me a lot and speaks good english

the guy that works / owner of this place is completely rude and arrogant..he does not know how the…read moretreat his customers with respect nor does he understand the aspect of customers make his paycheck. my dad and I went in to pay his bill we had a few questions to ask. when answering our questions the owner turned very rude to us and requested that my dad and I get the f*** out of the store. a few days later we went back into the store and again was told again to get the f*** out. now to make things clear my dad and I were very regular customers and was nice in asking our questions. there was no reason for the owner to treat us that way...I will never go back there again nor will my family!!

Need mirrowed cabinet doors, stopped by this place - 10 minutes 2 doors were ready. Amazing. While…read morewaiting I paid attention how clean and well organized the shop was. And employees were moving calmly, well knowing what they were doing , you know - such a business-like pace. AND very friendly-smily to customers. I was very pleased with this Family business. We here should support our local businesses so they will grow - for them for us and for the city.

Have been using them now for several years Have had to call…read morefor emergency service They responded almost immediately They have installed complete new systems in both our home and condo and am very pleased with both the equipment and service Melvin is a pleasure to work with Pricing is reasonable I highly recommend them

Not impressed with integrity. Ridiculous quotes for repairs, pushy sales. Not a good experience.read more

My parents have been using this store for years to have their cell phone batteries replaced. They…read morewent in 2 weeks ago, and while putting in the battery, they cracked her phone screen to where it was inoperable- then add the fact that the battery they put in did not work. Due to their mistake, my elderly mother had to purchase a new cell phone due to her blood sugar machine is attached to the app that alerts her in a high or low. In order for the phone company to move all of her information over, the screen had to be replaced as you could not see anything- taking this company over a week to get the part in stock. Once the part was in they had to replace the screen and the battery even though she had to purchase a new phone - they had the audacity to charge my elderly mother for the battery for a phone that she will not use due to her having no other option but to purchase a new one in order to have her medical alerts notify her. Absolutely astonished by this.

Sold me a battery a couple days ago that registered "low" as soon as I put it into my thermometer…read more Today I took it back. The owner or manager (not sure which) told me it wasn't the battery that was low, but the temperature. He was very condescending when he said it (no, it wasn't the temperature, it was the battery that was bad). They tested the battery and it was low. They tested about 10 other batteries and they were all low. He eventually refunded my money. I quietly said that an apology would be nice and hoped he wouldn't treat other customers the same way. He practically screamed at me to "have a good day, and good bye." That is TERRIBLE behavior and terrible customer service.