We have used Spectrum services here in Florida since moving here over a year ago, transferring our mobile and internet accounts from our previous home State. From the time we had the internet connection I can count on one hand how many times it went out, each time attributed to a power outage not their fault. A few months back we went into this store and upgraded/purchased a couple of mobile phones. The wait was not too long and the service provided at the time was adequate. However, we were sent one phone that was the wrong model and it was a hassle to get it exchanged. Although we had tracking records the incorrect phone was received by their fulfillment center in Texas we received an auto payment being charged for this phone (an across the board $$ swap had been made), with them claiming it was never received. After troubleshooting this, with documentation, we eventually received a refund on the cost of this additional phone that was returned. However, they failed to return the sales tax portion. More time on the phone dealing with this, with the call taker finally understanding the discrepancy and a claim that amount would be credited to our account. Two months later we still have NOT received the credited amount. Looks like more jumping through the hoops on the phone (rolls eyes). As for the cell service itself - it has been excellent with no complaints. The internet speed seems to lag once in awhile, but overall it has been great for what we need it for (knock on wood x2). We are not hating on Spectrum, but an overall fair assessment gives them a 3 star rating (OK) from us. read more

They have the highest wifi bill .$93.00 a month and it never works right. Their is a new company that puts the line in the ground. Wifi never goes out during a storm ,like this company does with every light storm . They told me it cost $43.00 a month for wifi I have never received a bill lower than $90.00 read more

Goes in and out, freezes, picture goes fuzzy in Auburndale hourly all day. Terrible service

While there are aspects of the spectrum packages and residents equipment that I'm not fond of, I find their customer service on the phone---and their mobile service/ repair professionals---to be so helpful. Most recent example; we just had a visit from a customer serviceman named Logan at an our large residence building in Winterhaven Florida due to a landline that was not working. He arrived on time, got to work immediately, and methodically analyzed the situation. Not only was the phone in question not working, but the suite it was in was receiving no power from Spectrum. He asked kindly of the building maintenance director to visit the tap room. He investigated and found that the entire spectrum service connection in the tap room was not working. He informed us that this would be considered a priority and that someone would come out within a day to get it back on track. Less than 12 hours later our building was back in business! I can't thank Logan enough for looking through hundreds of wires inside the hot outdoor Tap room to correctly isolate the issue. The resident whose non-working landline is now now working is overjoyed and grateful! And likely others are also benefiting from this amazingly quick fix! For many seniors and especially super seniors living in multi-resident facilities, their landlines are their lifeline to family, friends, shopping. and 911. Thank you Logan for being on time and thanks to you and your team for your exceptional service! read more

It won't let me do a no star review Worst company on the planet They will charge you for stuff you're not using They will just randomly charge you for services that you didn't approve If you can , stay far far far away!!!!!!!!! Spectrum sucks!!!!!!! read more

I will show you why. The pictures show how they sent my aunts cell phone back to her. DO NOT GET SPECTRUM FOR ANYTHING. GET FRONTIER!! We had to talk to technical support 3 days in a row to get the moto e to work. No success, so we sent the phone back the way we received it. My aunt received the cell phone wrapped in bubble wrap with no packing slip or explanation why it was sent back. Those pictures are posted. There was no charger either. They claim there was excessive damage to the cell phone. Give me a break! My aunt is elderly and handicapped. The phone never left the house because we couldn't get it to work. This whole experience has been a nightmare with SPECTRUM. Please share so we can get SPECTRUM OUT OF BUSINESS!! A bunch of crooks. Thank you all for reading my rant. I wish I could rate it a zero! read more

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Horrible costumer service, the manager Steven has horrible costumer service , I hope will have more options on internet and cable, I will love to cancel my account, we have worst connection, and we have internet outages all the time , avoid this location , and special that manager ! read more

Spectrum was new to my area as we are rural, they placed a line through my front yard, where we park and it has been there for 3 months. They sent a crew out to bury the line, but they only cut the hole never buried the line! My bill has gone from 54.99 to 61.99 in 2 months! And the internet is no better than what we had. And now I have to drive 45 minutes away to drop off the hardware or I'll be charged smh read more

I've had many negative experiences with Spectrum over the years and the latest round certainly did not improve things. Unfortunately, they are essentially the only choice for internet in our area so until someone destroys this de facto monopoly we will continue to struggle with their abhorrent customer service. It started on Friday night when our internet went out. I checked online for an outage report and upon seeing none I did the standard unplug and reboot. When that didn't work I called tech support who had me do an unplug and reboot followed by sending a signal to the modem. Neither worked. He said I could pick up a modem on Saturday or they would send a tech to my house on Sunday. I didn't want to live without internet till Sunday so I said I would go to the Auburndale location and pick up a new modem on Saturday. He noted this on my account, or so he said. I showed up to the Auburndale location (a 30 min drive) with my toddler only to be told they ran out of modems. What?! Ugh! It seems like they should have assigned the modems to people they knew were coming. I was irritated for sure, but thankfully they were able to schedule someone to come out Sunday. On Sunday a tech arrived at the house to replace the modem. All seemed well till I went to bed that night and the tv in the bedroom didn't work. We called Spectrum again. They would send a tech on Tuesday. Ugh! On Tuesday, I was at work, but my husband said the bedroom tv was now working fine. I came home, sat down on the sofa and tried to turn on the living room tv. It didn't work. Are you kidding me?! Every time they tried to fix one thing something else broke and it never occurred to anyone to check everything before they left? By this point my husband was upset too and when he called spectrum he had a representative who literally harassed him about signing up with spectrum mobile. With all the trouble we've had with internet and cable why on Earth would we want your mobile plan?! My husband does not get upset about this kind of thing, but even he was outraged by this representatives behavior. Finally, on Wednesday yet another tech arrived and this time I was there to make sure everything worked before he left, but this is the story of how a broken modem sucked 5 days out of my life. read more

Worst company ever .... stay away ... service is terrible .... cable doesn't work half the time but the expect you to pay full.montly charge with is inflated... customer service is the worst read more

If I could give them -5 stars I would. They have the worse customer service I have ever encountered, they say they will do one thing and don't do anything. I was bundled with internet and TV and called to have service for TV disconnected because my husband wanted to go back to Directv for the NFL package and they never turned it off. They charged me another month, after saying they took the harges off..they didn't they took the full amount out. I called again today and they still had not disconnected TV service! And they refused to credit my account. Oh and they will blame the customer for the mixup. How hard is it to follow customer direction? For Spectrum it's nonexistent. They will prob ably charge me again. This is not to mention their mobile service, it's just as bad. Thay are NOT transparent at all..my advise stay away from Spectrum they suck eggs..they just want your $$$. Oh, I forgot to mention when I called them to tell them again about the TV service they turned off my internet and I had to call them about that! read more

Be careful they keep adding services to ur account that u never signed up for. Second time in2 years once with TV service once with phone service read more

BRIGHTHOUSE IS NOW SPECTRUM???? NO, IT'S NOT! In EVERY aspect of their advertising, billing and online content you see the declaration, 'Brighthouse Networks is now Spectrum'. You see this prominently displayed on mailings, TV ads, and even on your monthly statement. Again, it says Brighthouse Networks is now Spectrum...... NOT SO......... I was just on the phone with 3 separate 'Spectrum' representatives, about my 'Brighthouse' account for almost THREE HOURS over a pending move issue! The first representative was excellent. I thought my issue was handled and all she had to do was hand me off to a 'retention specialist' to finalize my issue and it would be complete. During the almost 2 HOURS that I was on the phone with the first rep, she confirmed that I have been with Brighthouse Networks and I am STILL with Brighthouse Networks. She advised that IF I make any changes to my current service, then I would lose Brighthouse Legacy(as they call it) and I would become a Spectrum customer. OKAY.....SO AM I THE ONLY ONE WHO IS CONFUSED???? Oh, did I mention that once you get taken over by SPECTRUM you can expect a rather hefty RATE INCREASE? Believe it! Once I got 'handed off' to the retention specialist, the call went downhill real fast. It seems that I must be an idiot or I 'should' have known something I was not informed about as a customer. Apparently, Spectrum does not understand the concept of right versus wrong, doing the right thing and ultimately, The Customer is Always Right! The first rep had everything handled, or so I thought. But rep #2 made me repeat everything, again! Once I repeated in great detail, rep #2 directly discharged everything rep #1 had done. I would not get a fair treatment and he could do no more. After over 30 minutes with rep #2, I ended up talking with a rep #3, who purportedly was a 'supervisor' but yet had NO AUTHORITY? He had no authority to do the right thing and correct Spectrum's error! REALLY? I asked to speak to his boss or his bosses' boss, someone that DOES have the authority. That never happened, I just kept getting NO! How is it that NO ONE at Spectrum has the authority to handle my issue correctly, prudently and/or expediently? So, here I am....just short of THREE HOURS on the phone, with a sore ear, a near burn out and no customer satisfaction over a SPECTRUM ISSUE. All this from Brighthouse/Legacy/Spectrum or whatever they will be calling themselves tomorrow! If this is what we can expect from SPECTRUM, well then, NO THANKS! read more

Went to the showroom in Auburndale to exchange equipment. People were having to wait for the employees to look up from their cell phone and stop their chit chat before taking the next customer. The boy Justin that I was unlucky enough to be called by had a bad attitude and would not exchange the equipment. He kept repeating "You can't get nut n. Bye bye." I'll call this review done because I'm getting pissed off. read more

they offer a $100 gift card with autopay and they never sent it. tried to say my calls regarding the gift card was never documented by their employee and they are refusing to honor the offer read more

They just want your money, and will trick you and raise services. Don't care about you.

My condo association recently made a deal for cable and internet in one package with our prior service being just cable; however, the new price was lower (even with internet). This deal started this month (June, 2019) and internet was scheduled to be installed 6/17 thru 6/22. This necessitated furniture moving since they have to install the internet box on the wall. I did as requested and sat around for the first two days. The only Spectrum vehicle I saw was on the road going some place else. Then they finally called yesterday to state installation would be delayed until July at the earliest and January, 2020 at the latest. Really? A six month installation window? I've heard of granting leeway but how about narrowing it down a bit? Meanwhile, we're paying for internet service we're not receiving and I have a hunch that more excuses will be coming down line soon. Oh, and just so you don't think I'm critical, the same exact thing happened at my other condo. We were promised internet one month and didn't see it for another two beyond that. read more

This company is the most difficult to deal with of all the telecom companies. Even worse than AT&T. I thought this was impossible. For 6 months after an acquisition, I am still trying to gain ownership of the phone numbers associated with the business we purchased. Each time we speak to someone on the phone, we get a different answer. Can't wait to be rid of them forever. DO NOT USE THEM FOR YOUR BUSINESS PHONE OR INTERNET SERVICE!! YOU HAVE BEEN WARNED. Service is unreliable, tech department is useless, no customer service. read more

I used to think Comcast sucked. It's Great compared to SPECTRUM! If you enjoy SPORADIC INTERNET SERVICE GO WITH SPECTRUM! If you don't mind pixelating right at the critical moment in a movie, tv show or sports game GO With SPECTRUM. If I was the only peRson paying for this in my home I'd rip it out! I'd just do a fire stick and use my phone for internet!! I give it a 5 angry frownies!! SOOOOO FRUSTRATED!! And yes, I have no internet on my iPad at this time. I'm on my iPhone!! ‍ read more

I had the "pleasure" of speaking to Kamela or Kameka (it was Kame-something but I'll call her Kameka) and James. The store in question is 1004 US Highway 92 W, Auburndale FL 33823. I already filed a complaint with someone on the main number. But I thought I'd do my due diligence and say something here. I exchanged my router for another as request by someone on the main number. Kameka gave me a modem. A device that looked NOTHING like what I given her. She did not even open the box to ensure she was giving me the correct equipment. I turned around and came back as soon as I opened the box at home (so about 20 minutes). I spoke to James this time. He had no visible nametag but Kameka addressed him so that's how I got his name. He had the attitude that suggested that he'd rather be elsewhere and was very dismissive of my complaints. Doesn't help that NOBODY moved with a sense of purpose. He did not even activate my equipment like he said he did. When I mentioned about Kameka giving me the wrong equipment, she had a very combative attitude insisting she gave me the correct one. As soon as I stepped out of the door (which wasn't closed yet), I overheard her saying that my equipment that I turned in was attached to the account. As if it was MY fault. I've had my account on auto-pay for years so I barely remember my login information as I don't use it often. Now why would I remove my device just to get a new one? Especially when I know they'd do that for me when I exchanged it? This isn't my first rodeo with them or this issue. I still can't get the internet. And the tech people can't be here until 48 hours later. I've told my mother, the owner of the account, to have Frontier on speed dial. We've been considering it for a long time now since we've had nothing but problems (seriously need to start paying me to fix their junk). But they've only recently became available to my area. Spectrum has created a monopoly here and, in my opinion, that should be illegal. read more

Warning: Do not trust Charter Spectrum sales reps. We were badly misled by one this week. This guy intentionally lied about prices and options just to close a sale. It was a blatant bait and switch. If you are considering working with them, be sure to get everything in writing before installation. Their words mean nothing. I learned today that there is a big disconnect between their sales department and customer service department, which allows shady sales reps to lie and work in the grey area without evidence or consequences. They installed our services this morning, and I have already cancelled them. This was a big waste of time read more

I have been a regular subscriber of Spectrum services for years. Recently our needs for cable changed due to life changes. When I called to cancel cable, customer service treated me like crap. They made it very difficult to cancel. I was questioned and made to feel I had to explain why I would make this decision. He then tried to push me hard on keeping basic cable. I finally asked if he would please just cancel my cable and he put me on hold. After 8 minutes on hold I realized he wasn't coming back on the line. Wow, you have made me mad and I will do my Best to Never buy services from your company , if possible. Would it be so hard to treat me nice after all the money I spent with your company over the years? read more

If I could give less than one star I would. First you raise prices over and over again and now you can't employee enough employees to help customers. Yesterday and today the wait at the lakeland office has been over an hour. To say frustrated is an under statement. How do you only have TWO people working?! There are not even enough seats for people to sit for the hour long wait. Did you not know that people were going to be coming in for this stupid change you have made?! Not only are you again changing so you can charge more but you are not prepared for the change. I thought brighthouse was bad but man you take the cake. If I had any other option at my house, we would be making a change. At this point anything would be better than this shit service you are providing. read more

If I could rate spectrum -5 I WOULD. Worst service ever and they keep going up on my bill. I only wanted WiFi in my home and was told that there are no specials unless I bundle. Well I did not need to bundle as I do not want a phone or cable in my home. Within two years my monthly payments have went up twice and I was told this is to better their service. This is sooooo gala because I have gotten nothing but HORRIBLE customer service. Phone solicitation and slow WiFi. Please if you do not have spectrum and you have other options PLEASE take my advise and explore your other options. Especially if you are on a budget, random increases can definitely throw you off. Even if it's "just 5 dollars". read more

Made a appointment for September 27 today 2019 for 12pm too 1pm white spectrum van blocked my car in my driveway took a walk 19 year old chased him down have photos he said he decided not to help someone else would come 5pm now called spectrum scott and also manager scott. And they want me tok wait again no service now 2 weeks and no concern for my time and said they still will charge me every month even thoe they broke every agreement with me they are gonna rob us took my only day off away a widow of a vet and act like i owe them no empathy just wanting to keep money coming in im sad of the tragic unconcern toward humans with no regards for human lives what a pity please stop abusing us i have photos on my phone of them ignoring us and my daughter chasing them this is unconstitutional read more

Spectrum - Television Service Providers Near Me - Auburndale, Florida

What an awful company they are the worst cable company in the world and that is not saying a lot.....They have the worst TV cable equipment in the world I had a remote that every two weeks wouldn't work and each time the box had to be rebooted, or replaced in 6 months 2 TV boxes were replaced three times, their equipment for cable TV is big clucky and totally outdated, their remote is not user friendly The modum is also huge and very outdated I had that replaced twice in 6 months and has to be hardwired to a specific place The first installer who cam out took 9 hours to hookup my cable and internet with existing connections, and then someone had to come out and rewired the connections all over again. their internet service is slow and erratic, on your landlike you cannot block all calls their limit is 20 they say you can turn on robo blocker Not true They are very expensive They are a joke and now they are in the cellphone business, really If I could give them a no star rating I would They are a hot mess If you are in an area that you can use something else please do read more

Spectrum I am truly disappointed with your company and customer services. I called on 9/18 to have cable added to my home and was told a tech would be at my home Friday 9/20 between the hours of 10am to 11am nothing no tech came or called. The at 11:15am I reached out to the call center for help. I called to ask where is the tech to find out that nothing was schedule and no one placed notes on my account. Then was blind transferred over and over to have to continue to repeat my story over and over again. I was transfered over 8 times to 8 different people I asked for a supervisor because I have lost faith in your staff ability to do their job and no one was able to find one or get me one. You cant do business like this. read more

Like thousands of others have said, their customer service is really below any definition of " Quality Customer Service"........, actually is does not exist at all. What is there problem: - Do they not have enough customer service reps to provide the level of service they tout on their web pages ? - Having a near monopoly on service, is there attitude " If you don't like it, read a book instead ( actually not a bad idea). Its about time the Feds got involved with this corrupt company. read more

Spectrum is worse than all of them frontier any of them half the time you get up in the morning the TV won't go on because they were playing with it in the middle of the night you can't get Wi-Fi you have to disconnect it and let it go for a while then plug it back in then it asked for a password it's just an all in all pain do not use this service they are extra bad read more

Worse cable provider out there. I have them back in Massachusetts and thought they were bad but in Florida they manage to be worse. They do NOT disclose all fees and although we are a customer back home showed us NO consideration. $50.00 to install, $50.00 to have boxes picked up and as much for just Basic tv and internet as we pay for Gold at home. These people truly should be investigated for fraud. This is for 30 days service and had to wait 5 days to get it and it is not reliable. As soon as we get home I'm buying a Dish for the RV and NEVER again. Charter/Spectrum is THE WORSE! read more

I use them for internet, but they blow up my phone and my mailbox trying to get me to purchase cable and voice services and it's ENRAGING. I have politely told them no over the phone and in the store but they won't stop. It's so bad I'm thinking about switching to a different provider for my internet. I have no problems with my internet through spectrum but I can't deal with the constant bombarding of "package deals". read more

Spectrum - I get one of these in the mail every week, PLUS phone calls. - Television Service Providers Near Me - Auburndale, Florida

So we woke up this morning to no internet. Oddly, our TV service gave us access to one local channel and the Weather Channel! Called Spectrum to find out why. After being bounced around to five different areas (total call time = 1 1/2 hours, no exaggeration), they determined that by some error of their own, that we had been signed up for a "seasonal hold." They said our service would be restored tomorrow! After midnight, because a hold can't be put on and removed the same day by their stupid, antiquated system. We use this service for our business working at home. Lost a day! "Phil" from Manila offered us a $10 rebate. No thanks, Phil! SEARCHING FOR ANOTHER CABLE COMPANY.... read more

Spectrum is the worst! Ripoff lowlife company. Stay away. They do not care about their customers. Once they have you as a customer your nothing to them. They need to be investigated for their unfair practices and high cost. Again stay away from this provider.... read more

This company is the worst cable provider ever. They didn't raise prices "they simply don't honor discounts." Habitually lie and mislead about packages. We have been without cable, internet or home phone because of Hurricane Irma. They have no intention of offering discounts or credits. The newspaper was delivered every day but one. Score one big one for the newspaper company ! The longer I go without cable - the easier it is to be convinced that I don't need it ! read more

If I could give them no stars I would. I was required to give one. Terrible internet. I have to walk around the house to try and get connections. I called for service and told the representative my issue. He wanted to know what I wanted them to do. I freaking want it to work. I suggested move the router to a more central location. He said we have to charge for that now. It went down hill from there. It was like talking to a wall. I could care less about to 50$ for moving the router but will that fix the issue. The representative told try and get some extenders. I said I have two. They were no help at all..... read more

This gotta be one of the worst cable and Internet providers in the United States at this time period we had Internet and cable installed 2 years ago. Shortly thereafter disconnected our cable do to problems. Now we pay an excessive amount for Internet access. This whole time 2 years now we have had our Internet drop in-and-out almost every night between 1:00 a.m. in 2 am. We have now had service technicians out here 6 Times 3 new modems in, Our yard torn up for a new cable from the Box to the house. Complained about 20 times. In the offer only one hour of credit after 2 years of service . This has to be one of the worst companies I can think of if you have any other choice in the Lakeland Florida area choose a different provider. It just so happens that there are no other providers in my area. read more

This is Terrible! I've got Residential and Corporate accounts and I'm appalled at this business model. I'm in for 3/1 service and multiple occasions now my telephone is dead at certain times and days. I spend hours on the phone only for them to acknowledge that it is a Spectrum error and turn it back on. Once again I have no service this evening. This is terrible. Is this discrimination against a certain American? Is this economically driven for spectrum to use my lines? It is a don't do it! Say NO! The proposition of value is less than fair to the consumer. read more

Spectrum is awful. Service goes in and out, and for the last two days has been mostly out. When you call, you get someone in the Philippines, or somewhere, that has no idea what is going on locally! I spent 30 minutes on the phone for them to tell m they made adjustments at their end and now it was fixed. That lasted 10 minutes! I have a house full of gamers who are EXTREMELY unhappy! I'm over their slow, overpriced, and spotty service. read more

This is crazy worse than Walmart 15 people waIting only 3 customer relations ppl running the desk.

Pricing advertisement is a gimmick. Once installed they yearly increase the pricing to whatever the market will bear. The $29.99 pricing is ONLY to get you signed up. And is not mentioned. One has to inquire about why their bill keeps rising. I was told it will increase until it gets to the max. retail pricing whatever that may be. read more