Drive over 60 miles to close my account and 2 employees (including manager) said to make an appointment on a certain day and I couldn't close my account that day. read more

I went to Comerica San Ramon branch a couple of weeks back to inquire about Heloc options and I am really satisfied with the interaction I had with their personal banker Smruti Padhy. She is very knowledgeable and promptly clarified all my questions. This by far was the most helpful interaction I had. read more

Awesome bank - friendly and knowledgeable staff, great environment, and overall would highly recommend for folks looking for quality banking services. read more

I have always had a great experience working with Comerica, and especially Doug Crane. Over the past several years I have referred many customers his way, in particular on HELOCs. Doug is extremely responsive and knowledgeable. I recommend him 100%! read more

I recently opened an account with Comerica Bank . I was helped with my account by one of the bankers name Rashmi Kumar. She was extremely helpful in explaining how to use and make transactions through this site. . She was very friendly in her communication . She followed up in regular basis to discuss any current promotions and any other account related stuff . Overall I had very positive experience. read more

Rashmi at the counter did not want to help me from the start . wasted 45 mins of my time. acted like she couldn't hear me , her customer service rating is a zero in my book . Thank God Neeraj Goodwin stepped in and saved the day. He's the only reason i gave them two stars . Thank You Buddy. But as far as Rashmi , she doesn't belong talking to customers . Weird environment in there ... strange read more

I love this bank. The manager goes above and beyond and they treat you like family. Doug Crane is easy to work with and he handles a lot of equity lines for myself, my family and friends. I am a mortgage lender and I know how to identify good lending services when I see it. Highly recommend! read more

If I could leave a more negative number I would! I was trying to transfer my mother's account over into my name and they set me up with a person who was inexperienced and I couldn't understand him because he couldn't speak English well. He didn't explain what or why he was doing particular things. He was grabbing at my private paperwork without explanation that he needed to see the original documents before he could accept the copies. I figured that out for myself. If he had explained himself it would have been fine but he didn't so it made it an extremely difficult and confusing situation which had to be continued and finally finished and notarized at another following appointment. This was an account that had received international funds that I'm responsible for reimbursement so I was a bit concerned about it. But to have someone working as a teller that had very limited English skills made it incredibly difficult and stressful for me to get this transfer done. I was so frustrated and upset with this person I couldn't speak! I will never deal with this person again ever. Never ever! read more

Today I went to Comerica San Ramon as I needed to access my safe deposit box. I arrived to the bank and was met with a paper sign that said the bank was closed, no explanation. The signs directed you to call the Danville or Pleasanton Branches in case of emergency. I contacted the Danville branch and was told the manager would return my call ASAP and potentially meet me in San Ramon so I could access my box. I was told he would call after lunch which he did not so I tried again at 2pm and 5pm. My name, phone number and a recap of the situation was given to the bank employees I spoke with on all 3 occasions. No return call. I am shocked by a bank just closing without notifying their customers and by the lack of courtesy shown by the manager. I guess I will not get what I needed for tomorrow but am even more concerned for others who may need documents or say a passport soon, as it is not clear when the branch is reopening. I completely understand that unforeseen circumstances occur, especially during the pandemic. However, the lack of transparency and communication is beyond disappointing and frustrating. A few months ago, I went to the branch on a Saturday just to find another paper sign saying the branch was no longer open on Saturdays. Perhaps updating the website or emailing customers would have been a better means of notification. I let it pass, acknowledging the impact of Covid, but the overall impression I am now getting is that customers are not valued by management. The bank employees I spoke to on the phone at the Danville branch were kind and I do think they honestly conveyed my messages to the manager. Not sure why he chose to ignore my attempts to reach him. read more

This location really deserves no stars. On February 4, 2020 I walked into the San Ramon Branch and had a terrible experience with the Bank Branch manager, Doug Crane. I went in to withdraw from my rollover IRA and he was not able to find my rollover IRA account. I informed Doug that the Danville branch called and spoke with one of his employees and ensured Brandon that she was able to locate my account. Doug asked, "do you have a statement or account number, so I can pull it up?" I informed him "it's at home and I don't want to go back home just to get a statement, especially when I'm on my way to a viewing." I gave him names who I have been dealing with in the IRA department and even a phone number asking him to call to get a hold of them. He responded, "I'm not going to call anyone." I was appalled that he told me that, especially when Doug Crane is the Bank Manager. However, when I told him that I was told by the Danville Branch to go here because their systems were down, he called them immediately. He called the Danville branch but did not want to make an effort to call the IRA department to assist in locating my Rollover IRA. I went to the lobby and called myself and ended up leaving to attend a viewing. This was the worst experience, especially the treatment I received from the Branch Manager, Doug Crane, who was unprofessional and unwilling to assist me because it was an inconvenience to him (not making an effort to reach out to the IRA Department and telling me, "I'm not calling anyone."). Comerica Bank is based in Detroit, Michigan. I would not bank here because they are on the East Coast time zone, which will be an inconvenience when you need to resolve any issues with your accounts. read more

Absolutely love banking at this Comerica branch! It is close to Bishop Ranch offices which makes it a convenient stop during lunch or on the way home from work. They have very friendly and professional customer service tellers/staff. No long lines like you would encounter at the BofA that is just next door so I can be in and out in minutes when I just have a simple transaction. Incredibly efficient and fast when you are crunched for time! Originally, I thought it was just a business/commercial bank, but they offer all of the same services you would get from Bank of America or Chase that are located in the same strip mall...but like I said before - Comerica has much better/more efficient customer service. Happy to have found this bank in San Ramon! read more

This was the most upsetting bank encounter I have ever experienced, I walked in and was greeted by a gentleman from one of the desk on the right he explained that there were no tellers and he would assist me, I told him I would like to cash a check I received from my job, he says ok just sign and ill walk you over to the "check verification" at the verse teller to speak with a live person video the teller told me to place my I D in the slot and insert the check she says I will place you on a brief hold while I verify funds now mind you the check was for a small amount for $100.00 dollars made out to me with the same exact name on my I D. The teller came back on and said I am still verifying the check can I place you on another hold I said yes, then by this time it has been at least 10 mins she comes back on ask where did I get the check from why am I just now cashing it why was it not from your employer payroll what was the check issued for and why was it not directly deposited to your account also told me we have had recent fraud from not your company but other companies such as dealerships and why do you want to cash it now also at this bank after all this time? I was so confused and wondering were they going to call the police me but I did nothing wrong I felt disseminated against because I am a black women coming in a new bank first visit asking to cash a check that was from a Comerica bank for such a small amount, I was also told by a manager who stepped in to help by another teller that I need to take the check back to the issuer and get a new one but before that she told him I will only cash the check if you sign it so he did then they proceeded to sign they verified again the video teller ask him to pick up the phone I was not able to listen by this time I called my office to speak with my payroll manager and she heard enough and ask to speak to the branch manager to verify who the check was issued and why was it a problem for myself to cash a check and why was I being held their for 30 minutes on the camera for a bonus check I received on my job. I feel very disseminated against by the color of my skin and walking into a bank in San Ramon. I have been on my job for seven years with the same company and I am also in customer service cashier I have never experienced this kind of racism or profiling a black women. read more

This review is from August 10, 2012... This is a Great Brick and Morter Bank, staff always remembers me by name and already knows what I'm there to do so they are ready before I reach the counter. I created a Comerica Bank account in Michigan many years back and in California they have to look up my Michigan Account in another system but they're already there and always say Hello to me by name when I step into the door. Now only if they'd give me some special CD rate or higher interest rate than the online banks I'd be happy. read more

Never ever go to this bank ever. I wanted to close my account and these people made us sit here for more than 1 hour. Don't waste your time here. read more