Excellent service with thorough follow up and professional communications. Branch was artfully decorated like an art gallery with impressive Chinese contemporary art. read more

Their Bill pay department simply does not work. They hold on to your large amount of payment even though the due date (scheduled delivery date) was already set and reached. They kept missing the date, so your credit card simply does not get paid even though it was set up days ago before the delivery date. My guess is that they do not want the money to flow out of their bank because the payment is big. On the other hand, the small amounts will be paid on time without any delay regardless it is electronic or draft checks. Do you think that is strange?? read more

Hmmm... 7th Floor? More like the first floor for the branch. But, I think the seventh floor is offices only in the same building, and the public is not allowed up there unless you have permission. This location is probably one of the more beautiful branches compared to the other East West Banks. It has high ceilings, lots of natural lighting from all the surrounding glass windows, and it seems a bit more sleek. Maybe because I'm starting to get to know the employees who works here, I must say that everybody working in this branch is so nice and possesses a very professional attitude. My banking needs are met every time, and I'm happy to say my experience coming here is always stress free. The only thing I think that might need better planning is parking. Yes, you get a parking ticket as you drive into the huge parking structure, and the bank validates it for you in order to be free. If not validated, parking is expensive. I believe it's $1 75 for fifteen minutes. I wish they had an easy access parking lot outside the bank. But it probably won't happen because it's a high rise building, and there's just no room for it. There is street metered parking too. Better make sure you put coins in the meter, or else Pasadena Parking Enforcement will quickly catch you. The bottom line is this bank is beautiful and the staff is nice. It's just that parking is not convenient. It might be difficult for elders, or customers who needs to walk upstairs (which is far while carrying money) to make a deposit. A safety issue. read more

Amazing service. The team are accommodating, work fast on Letter of Credit where other banks takes weeks and months and they are all very nice. Lei Lei and Roger were great with new customer like us. Will absolutely continue to have more relationship with them. read more

James Lin is the best banker we've encountered. Extremely professional, respectful, and customer service oriented. He always makes time for us and helps us even when we show up unannounced. He's the sole reason we decided to do business with East West. Amazing person! read more

I went to the Chinatown branch in SF, CA where I am located. The rep Kristy Lee, recommended me to speak with her colleagues from the Pasadena branch, Stephen Yu and Jennifer Ho in regards to apartment loans. I am in the process of getting an appraisal for my apartment with their help. From the sounds of how everything is going, I can tell it will be quick. Much faster than other places I have gone. Their customer service was on point. If I had any issues, they were quick in getting them resolved. I was very impressed. Keep up with the good work! read more

Verita Verita!!!! This Assistant VP and Branch Manager is GOLDEN! Welcoming attitude; stepping up to assist; knowledgeable; and articulate are her indisputable qualities. This past week, I had a major call from my East West home office wanting some information I could not provide. Continued use of my small business account was at stake. When I approached the Pasadena Branch teller, Verita instantly stepped up and asked what I needed. The work she had in her hands was passed off to another to gave me her undivided attention. First she listened. Then she explained. Then she list two things she'd do to correct my problem. My 11 year dealings with the banks meant something to Ms. Verita. She really wanted to serve me well. She gives good reason for me to remain with EWB. My account problem has been solved. Bless you Ms. Verita. Barbara, Foothill Community read more

If I can, I will give it a negative. Never go to this branch for a purchase loan from the loan processor Kenneth Lien. He is not trustworthy and arrogant. He missed my client's deadline to close a purchasing because of his incapability to follow up and false promises. We ended up to compensate the seller $2,000 deducted from both agent's hardworking compensation to cover his mistake. I would never recommend anybody to go to him for any loan services unless you are prepared for surprises. read more

I opened an account at east West Bank, the lady sitting by the door LEILEI CHEN, was not friendly at all, their security staff kept close watch on me, constantly staring very rudely, i raised questions at his behavior, the lady LEILEI was such a bitch in her responses, she kept turning things around right in my face., I already noticed her bitch like attitude when I walked right in, I cannot deal with this kind of no class people, and immediately closed down my account., avoid this place they are bunch of creeps read more

I've been going to the East West banks in Arcadia for my parents, and none of them were as friendly as this one. They speak English (thank god, yes Im Asian but my Chinese sucks) perfectly. I came in one day and Jessy was amazingly helpful. She was enthusiastic and was willing to help with every little question or problem I had. She was easily the best customer rep I've ever encountered at any bank (I have BoA). I feel so happy to finally find an "Asian" bank that I don't feel awkward walking into. Thanks again Jessy (and staff)! read more

Very frustrating experience with the servicing department today. I've submitted an additional request and will be willing to update my review based on how they respond. If the situation gets worse, I'll have to file a complaint with the office of the comptroller- that's how difficult this is getting. When you have a mortgage, you should receive a statement, right? pretty basic stuff here. read more

I have been going to this bank with my paycheck for almost a year. I have been so happy with the service. They employees are so pleasant it isnt a act they actually care. Plus i dont even have a account. But i will next week. This branch is making me switch banks. read more

Was a client for 5 years, or 1825 days too long. Customer service is terrible. These people run the place like the mob. Request after request after request just so get "information for their people", whatever that means. Oh, and let's not forget an inability to keep account balances correct - yeah, they screwed that one up too. These people simply don't care about you or your business, they just want run you through the ringer, threaten you with defaults and make as much money as humanly possible. Consider it a favor not mentioning specific names.....for now. read more

Horrible customer service experience. Why anyone would do business with or put money into this bank is beyond me.

I cannot say enough good things about this branch. As a real estate investor I was able to do a Cash out refinance in a timely matter when other local banks took too long to process the loan or denied my request for whatever reason. Customer service is great and always attentive to my needs when it comes about banking and financing. Everyone is very polite and greet me and offers me coffee. Now, that is customer service!!. I will recommend this bank to anyone looking to refinance their property or just to open a new checking and saving account. I have seem more and more branches all over Socal which makes it easier to do banking in person. read more

I loved this bank when it was DCB. The customer service in the branch is always great! When I call the customer service number however the help is the worst I have ever experienced! The employees at the end of the phone are nice but they can not answer a single question pertaining to banking or my accounts. They seem lost and can not resolve or comprehend what I need. I find this so strange and frustrating! I have been with this bank for over 20 years. I always end up calling the branch to get any answers. Thank you Branches read more

It's nice to know there's still great customer service when you go to a bank, east West Bank is always so good to me I couldn't consider changing banks. It's pretty absurd to be reading these negative reviews. read more

Came in to East West Bank for a transaction and the customer service was so great! Love the branch and the friendly staff. I would definitely come back. Thank you for your service. read more

No idea who posted that review nor have I ever been in a east west bank. Not sure how to remove post, since it seems my account was hacked. Hope this works. read more

I wish I could give a zero star. They were having only one window open during the lunch hour while others were just walking around. Stop telling me to wait if you're not gonna help!!! Besides, they were serving the lady behind me first because...she was blond!? I couldn't say that all my past bank experiences were delightful, but this one was certainly the worst. read more

East West in Pasadena has always given me very friendly customer service. Many times they've recognized me by name, and that feels great when dealing with a bank. Even during the lunch hour, I've almost never had to wait for assistance, and I've never been made to feel like using a teller is an inconvenience. Add to that that the branch interior is beautiful. I'm going to have a tough time leaving them if ever I have to move. read more

The worst bank Ive ever dealt with. Everything is a struggle with this bank, from checking statements online (need specialized software), to getting statements, to getting questions answered. I have a personal banker here (Jean) and she doesnt send the emails she says she would send. Also, when going to other branches, everyone tells you something different - most likely because they dont know. For instance, Ive been trying to close my accounts here for 2 MONTHS....and they keep telling me different things, tacking overages on, etc so I cant close the account. Ive requested multiple times, and they just tell you to write a check in the amount and the account will auto-close. Yet when I did that, they charged me for insufficient funds then wont let you close the account. Worst bank ever. Ive been closing all my personal and business accounts and will be getting my family accounts closed too. read more