Haidi, the employee who takes phone calls and works the front desk, is extremely rude, snarky,…read moreshort, and greedy. She constantly cuts me off and gives replies like "okay" and "bye." It is good dental practice to let patients know beforehand what the cost will be. However, Haidi does not give you any information beforehand and will try to overcharge you. You will not know that you are overcharged until your insurance claims come back; then, she will refuse to refund you. My total for root canal and crown was about $2400. I chose to get the root canal done, but not the crown, as I have warranty with my dentist back home. However, I had already paid a portion for the crown (root canal was about $300 total since it was covered by insurance, crown was about $2100 since it was not, I had paid $782 so far total). I asked for a refund for the crown because I cancelled my appointments and did not want it done here anymore. Haidi refused the refund, saying the doctor has already looked at my tooth and I "spent time in his chair." Haidi is constantly arguing with customers and putting them down. She makes them feel stupid for not understanding the insurance fully and asking questions about what they have to pay. She does not explain the pricing well, even though detailing the pricing/coding is literally her job. She also tries to get you to open a credit card and put your entire bill, including FUTURE costs, on there. I believe it is because she wants your entire bill to effectively go through the credit card company, instead of Great Woods Family Dentistry, so you would have no way to get the money you paid back. She wants to avoid situations like mine where the service was not rendered, but the customer wants a refund. I would stay away at all costs. Although Dr. Mistikawi is friendly and wants the best for you, dealing with Haidi in any shape, way, or form will make you want to pull your hair out.

Mistikawi and his staff as noted by others make going to the dentist a good thing. Dr. M is an…read moreartist, once done its hard to tell if at all where he has been in my mouth. Been with Dr.M and staff 22 years, consistent great service and customer centric. Plus their office banter make the visit fun too.

Be aware of the administrative office on charge of the appointments. Are rude, shunt me down since…read moreI have no longer a mass health and assuming that I have the community health where I have a private insurance. A this point, I have decided to switch a dentist because of her rude assumption and denial of my scheduled visit because of her assumption and irrational decision. I had that only only day i made myself available, she decided to cancel my appointment due to her assumptions. Very rude, unprofessional and bad attitude.

I had to reschedule an appointment because my work schedule changed. She berated me for it and told…read moreme she could only fit me in because I was lucky and that mass health would be watching me. I am new to the area and still finding my way. She was completely unprofessional and unhelpful in every way

I have been a patient of Great Woods family and Cosmetic Dentistry for years and always completely…read moresatisfied by professionalism, cleanliness, and treatment options.

Yesterday I went to Great Woods Family Dentistry to finish off my root canal. This is my second…read moreone being done with them. I have to say I'm not a big fan of any type of root canal. But the doctor there made my visit very comfortable and pain free. I am very please with all the work he's done. Out of many dentistry places that I've been. This dental office really cares for their patients. They always treat you as a person and not an object. The most important thing is that they always work with you when it comes to appointments finances & even during a procedure! Thank you so much for making my visits a pleasant one.. Keep up the great work! :-)

I just transferred here from another local dental group and I'm so happy I did. I had to get 3…read morecavities done today...and honestly, best dental experience ever. I had a lot of anxiety going into getting fillings done (due to prior fillings at other dental offices I had horrible experiences). They were great! They turned on the TV to help distract me, talked me through the steps, gave me topical numbing medication, and then gave me novocaine. I couldn't even feel the novocaine injection. And then next thing I knew it was done! The dentist and assistant were wonderful. Now I don't fear the dentist anymore. Happily recommend to everyone!

he bonding to my permanent retainer fell off one of my teeth so I came in to have it fixed, doctor…read moreglued it back on explained it was good for a 2 year warranty and I paid up and left. Bond came off the next day and I went back and they rushed the job and it fell off again the next day. They fixed it the third time, but billed me for the addition visit. I called and they explained they don't use the term 'done incorrectly' and that additional fee was for another examination, which would have not been necessary had they done it right the first time. Thinking back on my experience with Mansfield Dental I also had gum surgery which felt rushed and cost 3k to have my gums still left exposed. This place is a machine to bill you and your insurance as much as possible, rather than prioritize the health of your teeth.

They hired me on a Monday Oct 20th did my background check everything was cleared. I was told to…read morepresent to work Monday, Oct 27. They called on evening Wednesday 22bd, to ask if I could start the following morning. I stated I couldn't due to short notice. But I was looking forward to starting Monday the 27. Due to this they decided to give the job to someone else. I had already jumped through all the hoops and got my offer letter, start date. Did everything correct and they bamboozled me! They are sneaky and if they can't keep their word about a job. I can't imagine all the other things they are dishonest about. Do they really clean the equipment properly, do they follow all guidelines to keep patients safe? Because they obviously don't respect people's time and are dishonest.

This low review is because of the office staff service, not the Dentist or Hygienist. The Dental…read morework is great and they take very good care. On the other hand the office staff needs some very serious training. They have made mistakes with our appointment times, not contacting us when the appointment needs to be rescheduled. But the latest problem and the biggest is that we were overcharged for a service and was told that we will not get reimbursed until they get paid from the insurance company wich they had to resubmit the claim because they put the wrong tax id on the form. Not our fault. This is after I was told that they would mail the check out. I hope the owners of this practice take action on these issues, we Love the Dentist & Hygienists and would like to keep coming there but may have to switch due to office staff.

wow and wow first off let me tell you that I haven't been…read morefor a cleaning in at least 4 years (5or 6) I absolutely hate going I dislike the sounds and the smells of a dental office and I avoid at all cost. How ever I did know that I needed a cleaning so I dug deep into reviews and asked all my neighbors and Dynamic Dental kept popping up. So after weeks of putting it off (months) I made an appointment. They say that you can tell a lot about a practice from the reception people working there... well let me tell you that they WERE all amazing and funny and very easy to chat with . Jen in particular was adorable. She paired me with Melissa , who did my cleaning and I have to say that it did not hurt , I'm not saying I enjoyed it , but it didn't hurt and it's now three hours later and my teeth feel great ! ( And look a LOT better too ) Melissa could not have been better , she was kind and funny and understood my crazy fear of all things dental ! I never EVER thought I would write a review about a dental cleaning but if you are looking for A FABULOUS place to look after your teeth ... these people are IT!!!

terrible - the people that do billing are terrible - they over billed me and its a battle to get…read morethe over payment back

I don't like going to the dentist , no one does , but the staff at Norton family were excellent !…read moreFrom making my appointment ( next day ) to reception and forms all staff were patient and friendly. My dentist ( Dr Devine) was soft spoken and caring . My exam was calm and complete X-rays were taken . I would highly recommend them and very glad I found them !!

Today was my first appointment in Norton Family Dental, Lynnelle was my hygienist, very kind and I…read moredid not feel any pain, even though I have sensitivity in my teeth. The receptionists are very friendly. I recommend this place 100%

Dr. Heller's attention to detail is unmatched. I have been a patient of his for 10+ years and he…read morehelped me work through and resolve my TMJ issues. Prior to becoming a patient of Dr. Heller's I thought I was going to have to live with jaw pain for the rest of my life. Fortunately for me, Dr. Heller's willingness to get to the root of the issue and persistence in doing so have me pain-free for over 7 years now. Not only is he so incredibly kind and patient, but you can tell that he also truly cares about his patients. He always takes the time at the beginning and end of each appointment to check in, and he listens so intently with a genuine willingness to help solve any issues that come up. I think it's worth mentioning that his staff matches his energy, they always greet me with a warm smile and friendly conversation which is refreshing. It's very clear they enjoy what they do, and working with Dr. Heller! The office itself is absolutely impeccable. Somehow Dr. Heller and his team have created a space that is both clean and bright as well as warm and welcoming. Every time I come in for an appointment I am impressed with just how great (and clean!) the office is. Dr. Heller is an absolutely wonderful dentist and I am SO glad to have found him when I did.

He did me wrong. I saw him for less than a year or so over 4 years ago and it still upsets me to…read morethis day that I was his patient. My coworker recommended me to dr Heller as he had been her and her mother's dentist for years. In the beginning he was so friendly and seemed to want to know all my life story. And he said that I needed to have tons of dental work done for my own good even though they were not giving me any problem. He touched every corner of my teeth. He removed all the previously treated filling and replaced it with new fillings. The teeth felt sharp and it hurt for a long time after the procedure. He wanted to sell me very expensive mouth guard. Cash money of almost $800. After some appointment mishaps, he was very angry with me. Said a lot of inappropriate and personal things to me while he had his sharp dental instruments in his hand and me in the chair, "are you gonna buy the dental guard now or your gonna continue to procrastinate?" Don't go to this guy. He will fix what's not broken to take your money. And he will turn on you when he realize you are not the best cash cow in his spa like decor all so nice dental office.

I had a great experience at Plainville Dental Care. The staff was incredibly friendly,…read moreprofessional, and made me feel comfortable from the moment I walked in. They thoroughly checked my wisdom tooth and clearly explained everything to me, which I really appreciated. They also helped me schedule the removal quickly and made the whole process feel easy and stress-free. Overall, excellent service and a very caring team. Highly recommend!

I opted for mini dental implants with Dr.Beigi instead of the more invasive (and painful)…read moretraditional dental implants. I have been very happy with this decision - regarding both the procedure and the dentist chosen. Dr. Beigi is very kind and I found him genuinely concerned for the patient's comfort and well being.

As one who lives with a LIFELONG fear of the dental office, I can tell you with complete honesty…read morethat Dr. Robert Sibilia is the best dentist I've ever had. If the words knowledgeable, compassionate, kind and attentive speak to you, then look no further. And may I add that Everyone in his office displays those same qualities. My ONLY concern, is what I'll do, if he ever retires. - J. Claffey

Dr Sibilia has been my dentist for the last 16 Year's. I absolutely love this family owned…read morepractice. He's located on Main St in Mansfield and I originally chose him because of proximity and now I make the commute from Plainville because he is the best dentist around. Never a bad experience. When my children were young they were able to sit with me while I got my teeth cleaned and when they were old enough they transitioned smoothly to the dentist chair and continue to go on their own and have healthy teeth and great smiles. We all love Dr Sibilia. Everyone leaves with a toy and a toothbrush!! There is never a wait. There are always reminder calls for appointments and the office staff A+ Today I called the office because of a problem with one of my teeth. It's Sunday and New Year's Eve and he called me back and sent a prescription to the pharmacy for an antibiotic!